Novotel Hua Hin Cha-Am Beach Resort & Spa Hotel 4 stars

I’ve chosen this hotel because I was travelling with a pet and kid. With the brand of Novotel makes me feeling comfortable every time but not at this hotel. The surrounding areas from the gate until the guest room are not well-maintained, it seems the owner and management needed only the benefit from the guests which is very negative impressive from this time. I’ve been staying at Novotel across the world and I can say this a worse hotel, please do something to improve and develop

The staff of this hotel is very helpful. I stayed with my family. We enjoyed a lot.Mr. Bunty is very helpful to all guests.

Actually, I have stayed here before which better than this time eg facility in bathroom also environment of hotel surroundings. I thought, the appearance of building looks old (may be COVID-19 effect). lack of maintenance.

First of all, service at the first sight was poor. .no one took care during checking in and had to wait for almost 15 mins and a welcome drink came at last minutes before i left the counter. 2nd points all of my bags left on the floor (repeat someone left my bag on the walk way and no one took care at all. many people walk pass and no one took care of my bags. Can you imagine the thief? Bell boy working overthere, got my bag from my car but left it? Is this standard your working procedure. 3rd points i've been there for 2 nights but I have to ask for drinking water and tissues. no ask = no service!!! 4th points car park is very poor, the road is very bad, it is not suitable for a normal car, better pick up or truck to go to Novotel with that kind of road. 5th points covid 19 nowaday is still terrible but i noticed that all pillows or sofa have no clean, during covid 19 all backrest pillow and sofa at the reception must clean or laundry everyday or sanitize in order to keep all customers safe from COVID. 6th points the door of my room is peeling off and no can not close properly.the SOFA in the room is quite dirty and lot is stained In addition please be reminded about COVID 19, all business going down and many hotels closed during that time so protection should be better than solve a problem. Therefore please alert all of your working members aware about covid and strict everybody about this should be find for all of us. it is not only Novetel but it is about all Thai people. . Thanks Preeyapan

The overall experience is decent. The hotel accommodation and facility need to get upgraded and a big maintenance as they are old and seemed not in a good care. The service quality is fine but there is nothing special as expected.

Not so well as the previous stay experience esp room cleaning during the 2. night stay, not even empty the bin. Possible shortage of the staff.

Old room and building Small-size room than expected

The room is big but it look so old, you need to renovate.

Novotel cha am still be our best hotel for kids with variety of kid’s activities. Worth for stay.

great pool and staff very helpful

Good hotel facilities. Recommended for family with children. But hotel is very old and shabby and need to renovate soon, I think.

staff provided good services and were helpful room was clean, but a bit noisy due to the location of the air compressor breakfast is ok

Breakfast quality is poor including service quality. Elevator was dirty, lot of paper tissues were dropped on the floor because of garbage bin was full. I do strongly recommend, do not put garbage bin in the elevator.

All Good. Water flow of Bathroom should be improved.

Impressed by the surprise arrangement on the birthday Staff chose a room with a beautiful view. Thanks for the birthday cake (",) But some breakfasts are not always filled, such as bacon. Cornflakes have a rancid smell.