Novotel Hua Hin Cha-Am Beach Resort & Spa Hotel 4 stars

No one picks up phone. By the time housekeeping cleaned the room it was night time, and that too after repeated requests to make up room. Lizard droppings on ceiling. Dusty room. Lack of front desk or bell staff. 1 staff in charge of both sides of kids club, minigolf, activities, game machines so wait times were very long to ask anything.

Good place, very good swimming pool I have the trobles with pillow, pillows make me cannot sleep in deep. The staff try to find another type of pillow to help me. Appliciated !!!

room no upgrade for All member no water in room(call Forgot) no soap no shampoo (call forgot) pizza order hawaiian i got margarita. After ask where is ham and pineapple.in the pizza just put some on top an I thing there put to reheat in Micro wave .terrible so i can't even eat haft of them still big hungry.So i have to order some thing from outside shop to delivery to my room. then in the bath water do not go down after i take shower.have to wait before water go down.Tower was so dirty. so it will be my last time to stay in this hotel.PS i am Platinum member of Accor This is my bad experience of All accor hotel I stay. I good thing is Nice swimming pool .But again the tower was so old and very hard. ABF was so so not that bad But just not Good.

Some facilities need more maintenance and clean up especially swimming pool which obviously saw unclean water (look like some kind of oil mixed with dust floated in some area), a lot of gel dispensers're out of order etc.

This accommodation is very suitable for families. There are a variety of activities, the swimming pool is beautiful and spacious with different depths. Impressed by the receptionist who are friendly and helpful. I would like you to improve in the part of the breakfast. If there will be a staff to help with the automatic pancake maker. Thanks

Good stay with some concern on Covid-19 related policy.

Beach area is lack of cleaning and take care not properly.

Nice room and clean. Overall is good. But difficult to contact reservation, maybe they was busy because of only 2 staffs there. Breakfast is not delicious at all and not variety. Ice cream at Wow cow shop near reservation area is too expensive compare to the quality and taste.

More activities in hotels and have more facilities to chosse for makes activity

Very old hotel, bad breakfast, only one good thing is sea view from quest room.

Good = Large Pool with many activities / Nice view from balcony . Bad = The Bus in car parking is so loud (just start engine and staty like that for while) / smell from leave burn in nearby area

The hotel is in a very good location. Nice scenic view.

Novotel Hua Hin has many activities for kids. Beside the big pool, water activities for kids are slider, foam party, volleyball and bubble ball! Other activities are movie theatre, candy and ice cream shop, arcade, kids club, sand area, mini golf, boxing and much more!

The family was thrilled and happy to have this holiday trip at Novotel Huahin Cha-am. There are plenty of things to do. My husband and my children were able to bond and play together. The foam party at the pool excites my kids too. We would love to see the sky bar but it was close. We thought we could just take photos to see the scenery and view but it was totally close. I hope you will open it for picture purposes of your visitors this time of pandemic. The Filipinos staff near the pool were great and friendly. All the staff were nice and accommodating. The food was great. The only comment that I would like to say that the next room who stayed was coughing and we could really hear from our room and I checked the walls are made from wood and not cement so the noise from other room could be heard from our room. The water in the morning in the beach were very high and we couldn't go down and enjoy the water. I would like to ask if it is always like this or only this February month. We were expecting we could walk along the shore in the morning but we were frustrated to see that the water is still deep. You could also improve the elevator, few elevators for many guests during our stay. It was hard to connect to the wifi. The road going inside the hotel from the main road was too bumpy. Maybe improve the road on that soi. Thanks so much and God bless your hotel.

The room is very good for family vacation. I booked a Family Junior Suite Ocean View room for my wife, daughter and mother. I was a really nice experience for both room, activities and entertainment.