Novotel Hua Hin Cha-Am Beach Resort & Spa Hotel 4 stars

Good room, great view, good service. Only breakfast is lower quality than last year.

Location is good with nice view. Good services. Room is clean but quite old, some equipments are broken. Breakfast is nothing interesting. It would be nice if rooms and restaurants will be renovated.

We are a little disappointed with the reception service rendered to us. We got the anniversary wedding voucher from our wedding last year in your resort. We have contacted the event manager and, everything was set for our anniversary voucher and food voucher included of 2000 baht. The event manager informed us to only bring our identification card and we can already booked in to the Hotel for we already took a picture of our vouchers. But as we arrived to the resort around 6pm on september 3,2020. They wouldn't allow us to use the food voucher of 2000 baht eventhough there is a picture of the vouchers. It seems that we are not remembered from our wedding last year and as if we are not welcomed. The receptionist told us to go back home or let someone send it to the hotel but it is not convenient for us anymore and i told him that it is difficult but he insists that i should get the voucher immediately or someone should really send it, if not i cannot use the food voucher of 2000 baht. We did not have any dinner yet. So i then requested for a General Manager. She told me the same and then decided to talk with the event manager so we waited again. It took us hours before we can get the approval on it which is a bit disappointing. we really do love the resort and we keep on recommending the resort to other people. We just hope that you would also remember your customers as much as we love to have our accomodation in your resort.

With a good deal offered to Accor member, I can rate my stay as good value for money. I stay at the standard room, so I did not expect much. But the room is spacious with good sea view. Staffs at the reception desk is very energetic. The quality of breakfast is at the standard of Novotel; not above or below expectation.

My children are very excited for all activities during the time staying here. They enjoyed activities such as foam party, kid zone, movie. They don’t want to go back home . ❤️❤️

Everything was wonderful, but disappointed in family Junior suit that we have reserved for our kids that the room should have decoration for children and toys. Next time we will ask for this before check-in.

Great and relaxing

Good stay, albeit brief. Very well located with very good facilities for families wanting a beach holiday break. I was on business but it was well located for me because I was visiting clients in Cha-Am.

The beach is just walking distance. the pool is so large with a slider. 7-11 just in front of the hotel also some local restaurants nearby. Got room facing the sea, nice and clean, no tub. Lots of facilities for kids and adults that you could hang around the hotel all day (I didn't go outside, just spent time at the hotel) Great breakfast. Would definitely go back.

It is quite old

I waited for room almost 1 hr even I checked in at 3.00pm. No bell boy was available. In room, quite dusty, need more clean up.

Good Service

Our second stay here - by popular demand! Very comfortable room, excellent buffet breakfast. We had invited another family to join us and the children had a great time playing around the pool. That said, having chosen to stay mid-week so it would be quiet, we were disappointed to find that children’s activities were scaled down except for weekends. I understand why, but the main reason, I think, that families choose you is because of the kids club, foam party etc. Cheaper F&B would give you more sales. Take a look at Centara pricing in their beachside restaurants.

Me and my family esp. my kid love the swimming pool and foam party and the movie theater. The beach nearby is so great because it is not too far to walk to. Breakfast was nice and clean with rule of mask wearing make us feel safe. Room is nice and comfy. Things that I would love to suggest for improvement is the Lobby signage from the parking lot. It was too small and make confusion. Some of the guests got confused same with us. Though we figured it out finally. By the by, my name is not Suchon. But yes We had stayed in Novotel Hua Hin last weekend.

Hotel is in good location but a bit old. All rooms are ocean view and very clean.All staff was very kind and professional