Mercure Strasbourg Palais des Congres Hotel 4 stars

Comfortable room, everywhere clean and very helpful staff. Food in the restaurant was very good and breakfast well above expectations.

Location is pleasantly near to city center. Accommodation is a bit run down.

Service was good. Hotel is too tired, need renovation

Great staff. Room big enough, but hotel is severely outdated.

Friendly helpful staff. Large room, facilities good. Bed not as comfortable as I am accustomed to in hotels of the Accor group.

The staff were friendly and welcoming, our room was large and it was not too expensive considering the the fact that the European Parliament was in session at the time. However, the hotel is dated and the bed was not at all up to the outstanding standards that I have become accustomed to in Accor hotels.

All the staff were very helpful and friendly, unusual these days. Goode restaurant. Very easy to get into the city, go by tram, stop close by, Leave the car in the car park. Enjoyed the vin chaude returning from wonderful Christmas Markets.

I would say it was a very good experience. The points to improve would be bed size (1.4m is a bit narrow) and we see bathroom becomes old even if perfectly clean (which is the most important)

We had a lovely stay and the staff were very friendly. Special thanks has to go to Catherine in the bar. She was so welcoming! An asset!

Good location for European Institutions, comfortable bed, good breakfast options and very helpful staff

Satisfaisant

This was once a truly nice hotel with facilites, including a huge pool, a sauna, a steambath, bar and restaurant which were amazing for Strasbourg . However it has fallen into a sad state of disrepair, the wallpaper is becoming unstuck in tbe rooms, tbe bathrooms are ageing, the pool now looks like a municipal pool in a poor neighbourhood, the steambath is boarded up, tbe sauna very basic, the bar is more worthy of a provincial railway station and the restaurant is not much better... Enough of its old self remains to make it worth trying while its still open if the price is right, but newer, better and more central hotels are multiplying....

The hotel met our expectations in most respects. However, the restaurant menu for dinner was limited and the prices seemed expensive for what was offered. The hotel was well positioned just outside the centre of town but with good tram access.

Hotel is in a good location. Rooms are large and clean. Breakfast is passable, but sausages and eggs can be improved. Catering also for tour groups can bring inconvenience, having had to wait ten minutes for a lift when a coach load of people with cases were all going up to their rooms. The Accor "Special Summer" offer turned out not so special as internet price after I had booked was less!

The ambience was obviously dated with old utilities though spacious. The staff service was very good from reception to bar to room service. Compliments particularly to Mohammed at reception that took the time and initiative after his 11pm shift to retrieve my wedding band that had slipped from my finger into the swimming pool. Amazing guy!