Mercure Strasbourg Palais des Congres Hotel 4 stars

The staff were friendly and welcoming, our room was large and it was not too expensive considering the the fact that the European Parliament was in session at the time. However, the hotel is dated and the bed was not at all up to the outstanding standards that I have become accustomed to in Accor hotels.

All the staff were very helpful and friendly, unusual these days. Goode restaurant. Very easy to get into the city, go by tram, stop close by, Leave the car in the car park. Enjoyed the vin chaude returning from wonderful Christmas Markets.

I would say it was a very good experience. The points to improve would be bed size (1.4m is a bit narrow) and we see bathroom becomes old even if perfectly clean (which is the most important)

We had a lovely stay and the staff were very friendly. Special thanks has to go to Catherine in the bar. She was so welcoming! An asset!

Good location for European Institutions, comfortable bed, good breakfast options and very helpful staff

Satisfaisant

This was once a truly nice hotel with facilites, including a huge pool, a sauna, a steambath, bar and restaurant which were amazing for Strasbourg . However it has fallen into a sad state of disrepair, the wallpaper is becoming unstuck in tbe rooms, tbe bathrooms are ageing, the pool now looks like a municipal pool in a poor neighbourhood, the steambath is boarded up, tbe sauna very basic, the bar is more worthy of a provincial railway station and the restaurant is not much better... Enough of its old self remains to make it worth trying while its still open if the price is right, but newer, better and more central hotels are multiplying....

room was not up to the standard, with paintings falling apart...

The hotel met our expectations in most respects. However, the restaurant menu for dinner was limited and the prices seemed expensive for what was offered. The hotel was well positioned just outside the centre of town but with good tram access.

I came to Strasbourg for professional reason and decided to opt to for the most expensive room (Privilege) as I had a very important meeting the next day. I wanted to have the best rest possible. Upon arrival, the staff was very professional and welcomed me warmly. Room was quite nice, even if a bit dated. However, the temperature was 26.5°C! I changed the temperature on the AC control unit, to no avail. Went to the reception where I was told that the control unit was "fake" and it was not possible to change the temperature. Only option proposed was to open the window to a noisy street. No commercial gesture was proposed, regardless of the fact that the room costed well over 200€. I barely slept 2 hours due to noise and extremely warm temperature in the room. I will have to come frequently to Strasbourg and this experience is unlikely to make me choose for this hotel again. Only up-mark was the staff who was very nice and polite.

Ok hotel, bit old fashioned (70ies) and slightly run-down. Nice pool, terrible showers.

Great location for walking into the old town and then getting out of the city quickly onto the highways in the morning

The bed is really nice, rooms are nice and big. The rooms is a bit dark. Thanks for a nice stay.

Hotel is in a good location. Rooms are large and clean. Breakfast is passable, but sausages and eggs can be improved. Catering also for tour groups can bring inconvenience, having had to wait ten minutes for a lift when a coach load of people with cases were all going up to their rooms. The Accor "Special Summer" offer turned out not so special as internet price after I had booked was less!

The room was spacious, comfortable and quiet but felt in need of redecoration. We enjoyed our meal in the restaurant, quality ingredients well cooked. The big disappointment was the pool. I would describe it as a health hazard. The water is not at all clean and the tiles surrounding the pool are covered in black mould. It is in dire need of a deep clean. Breakfast was very good with plenty of choice.