Grand Mercure Bandung Setiabudi 5 stars

all staff at grand mercure are responsible and helpfull

It was always a pleasure to stay at Grand Mercure, Bandung Setiabudi. Attentiveness of the staff with prompt and efficient services from registration, room assigning and the restaurant staffs that were also responsives. Room cleanliness is above and beyond, meanwhile the room was look through the hotel facilities at first level, like restaurant, swimming pool and such recreational areas. Additionally, the mountain views surround the hotel is as an added value to stay with. We will definitely stay again here in the near future.

Had a weekend stay in Mercure Setiabudi with family. Good food, strategic location, impressive pool at night, well furnished and good hospitality staff. Superb!

Comfortable and friendly staff

Bath room needs repair. Shower hanger is not firm and so sluggish. Behind the toilet, water can not flow to the water drain, makes a puddle in that area. Wastafel valve rotation is not intuitive, this is the first time my daughter couldn't open the water tap by herself, it rotates weirdly. Closet/wardrobe lights were broken, surely it was not being inspected prior to guest arrival. Not the expected experience we had for a four stars and above hotels, especially for our selected room, lagoon room.

Good room, good breakfast and nice environment

Went there for my wife's B'day. Staff offered to do a small decoration in the room with a small cake. Was really appreciated and special, especially since this was the first time we stayed here.

A refreshing escape from Jakarta Lockdown. Warm welcome, Excellent and Friendly Service, Clean and comfortable room, Nice and warm pool. Good hotel for family, located close to Lembang outdoor tourist destinations.

Actually my wife and I were in the honeymoon, unexpected plan to stay at Grand Mercure Setiabudi; also would like to hangout and dine at the Sky Bar. Unfortunately the Sky Bar was closed due to the pandemic. We stayed in Junior Suite room; had a minor difficulty on the wash bowl (the HK might shut off the drain pipe) but it was resolved subsequently. We were planning to extend the stay, but changed pur mine to come back again next time. Suggestion to improve the service: More wide TV in the Living Room, please provide 4 bottles of complimentary mineral water, please provide extend table to put the bathroom amenities.

Always happy to stay here. My children loves the warm swimming pool. Hopefully Grand Mercure can always keep the service and quality high.

We have reservation for 2 nights in junior suite room at this hotel. From the moment we arrived in this hotel, we feel very welcomed and greeted by hotel staff with their hospitality. In terms of covid-19 protocol, Grand Mercure Bandung Setiabudi have certified for operation (all safe) and we feel relaxed knowing all touch points have been sanitized. We do need to fill some forms during check in and provide id card for all of my family member, presumably for contact tracing if needed. The room itself was spacious and located on the top floor (9th floor). This floor have less room than the other floor due to half of it is being used for Kepler bar and restaurant. They also have outdoor terrace with some seatings and the view of Bandung. Tip: choose this floor if you can. Breakfast was served in the restaurant on the lobby floor and limited for 50 mins to ensure physical distancing is enforced. I think it's great and my family can eat leisurely. Overall, this stay was perfect for people who plan to go to Lembang attraction (farmhouse lembang, floating market, lembang park n zoo, etc.) and family vacation.

Excellent services, the staff were very polite and helpful, and care about the health protocol. Truly a 5-star hotel! Always been my preferred hotel whenever i visit Bandung.

The hotel located very close to my workplace in Bandung. The hotel hygiene also very good, automatic hand sanitizer placed in strategic area, such as lift, reception, and restaurant.

It is the 1st time since PSBB pandemic caused, we took a short holiday and we had chose this hotel. Very satisfied and clean, secure and trusted for Covid-19 protocol. We will stay for next visit in Bandung...

Grand Mercure Setiabudi is one of our favourite family hotel...we love the warm pool..so very worth to stay to enjoy the short getaway especially during this pandemic..