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Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,139 reviews

Grand Mercure Bandung Setiabudi
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+ 23 Services
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Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154
bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodations

Superior Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room

Superior Room with Balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room

Superior Premium Room

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Pool side, Courtyard side *

* Subject to availability

  • Wireless internet in your room

Deluxe Room with Balcony, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Courtyard side, Pool side *

* Subject to availability

  • Wireless internet in your room

Privilege Room, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Views: Pool side, Courtyard side *

* Subject to availability

  • Wireless internet in your room

The Lagoon Room

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Non contractual photo

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Non contractual photo

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,139 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,365 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.5/5

Rizky A. Friends - 02/04/2020 Confirmed reviews ALL

Room is very spacious, and facilities are clean

Dear Mrs. R.A., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Rianti R. Families - 31/03/2020 Confirmed reviews ALL

Food tasted to salty (kuah bubur ayam)

Dear Mrs. R.R., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Good relaxing stay

Customer review rating 4.5/5

Shinta N. Families - 31/03/2020 Confirmed reviews ALL

Very nice accommodation, very good food, and very helpful and friendly staff

Dear Mrs. S.N., Thank you for the lovely review on this site. We love to hear that your time was well spent with us. Nice accomodation, good food and friendly staff. Happy to read that you enjoyed them all. Looking forward to welcoming you back on your next visit very soon. Yours sincerely, Engkun Kurnia General Manager

too short

Customer review rating 4.5/5

Reny W. Families - 25/03/2020 Confirmed reviews ALL

too short stay, only one night, so we can not smell and bite the taste of Grand Mercure Bandung Setiabudi's own facilities

Dear Mrs. R.W., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

good stay, good service, nice bfast

Customer review rating 4.5/5

M Families - 23/03/2020 Confirmed reviews ALL

love the sop buntut and the variety of the bfast. love the tea time and the warm pool

Dear Mrs. M.T., Your title says it all. Thank you for your terrific feedback. We are really pleased to read that you had an enjoyable stay in our hotel. I will be happy to meet you in the near future and be assured that I will pass your so kind words about service to all our team. I hope you will enjoy your next stay with us. Yours sincerely, Engkun Kurnia General Manager

Good place to stay

Customer review rating 4.5/5

Trieyanto K. Families - 20/03/2020 Confirmed reviews ALL

Good service, n experiences

Dear Mr. T.K., Thank you so much for your great review about Grand Mercure Bandung Setiabudi. We are really pleased to read that you enjoy your stay with us. This is always a motivation for all team when our guests give a good feedback about the service. I will share your comments with all departments and we hope to welcome you again soon. Best regards, Engkun Kurnia General Manager

late response

Customer review rating 4.5/5

Samuel Families - 18/03/2020 Confirmed reviews ALL

I have to wait 3hours for my extrabed was setup by housekeeping. I already reserve an extrabed when I check in at the receptionist. Every time I call ME from my room, the operator just say "please wait". They never can mention how long I must wait for them. Until I must mad to her (Sinta) and tell her if the house keeping can't setup an extra bed in 10minutes, I will come to the receptionist and meet the Duty Manager, I will claim refund for the extra bed. FYI this is not my first time to stay in Mercure Setia Budi. But this time, I really disappoint with your service. Please maintain your service, and give a detail information to guest or you can deny the request if you can't fullfill it. I hope if you still have good services and cleanliness like before. Even you have a better services when just Mercure not a Grand Mercure. Thank you

Dear Mr. S.K., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. We are sorry that the service and delivery were not up to your expectations, and we ask you to accept our sincere apologies. We are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Best regards, Engkun Kurnia General Manager

Good service, Nice Experience

Customer review rating 4.5/5

Eligius E. Families - 18/03/2020 Confirmed reviews ALL

Staying here for a family's wedding at nearby venue. From check in process until checkout everything was a breeze... nice breakfast buffet, nice pool... courteous staffs...

Dear Mr. E.E., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Yours sincerely, Engkun Kurnia General Manager

Nice Experience

Customer review rating 4.5/5

Irvan S. Families - 15/03/2020 Confirmed reviews ALL

Good facilities, clean room, and the ambiance is really nice

Dear Mr. I.S., Thank you for such a wonderful review on this site. Good facilities, clean room and nice ambiance; glad you enjoyed them. Once again, thank you and we hope your next visit is just around the corner. Best regards, Engkun Kurnia General Manager

Nice hotel

Customer review rating 4.5/5

Darmawan Business - 12/03/2020 Confirmed reviews ALL

Everything is clean and simple

Dear Mr. D., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Great staycation

Customer review rating 4.5/5

Erwin Business - 10/03/2020 Confirmed reviews ALL

Nice room great view.... nice warm water pool

Dear Mr E.C., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Giod stay

Customer review rating 4.5/5

Pin Families - 10/03/2020 Confirmed reviews ALL

All is good

Dear Mrs. H.W., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Engkun Kurnia General Manager

Great Hotel with great services

Customer review rating 4.5/5

Gunawan Families - 09/03/2020 Confirmed reviews ALL

Very recommended hotel

Dear Mr. G., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi and thank you for your trust in us and recommending our hotel to other travelers. We look forward to welcoming you back very soon. Warm regards, Engkun Kurnia General Manager

Best place to stay in Bandung

Customer review rating 4.5/5

Fajar Families - 09/03/2020 Confirmed reviews ALL

Located in highland of Bandung,made our family refreshing become real fresh..warm water in swimming pool,various menu of breakfast,comfortable pillow..nice..

Dear Mr. F.R., We love hearing your feedback and it is great to know that your time was well spent with us. Thank you for your trust in us and we look forward to welcoming you back on your other visit very soon. Yours sincerely, Engkun Kurnia General Manager

Comfortable room

Customer review rating 4.5/5

Ruli I. S. Couples - 09/03/2020 Confirmed reviews ALL

Nice, clean and very comfortable rooms Hotel in Bandung

Dear Mr. R.S., Thank you for staying with us and for your kind attention by giving us your feedback during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Nice place

Customer review rating 4.5/5

Antony D. Business - 03/03/2020 Confirmed reviews ALL

Very good

Dear Mr. M.M., Thank you for staying with us and for your kind attention by giving us your feedback during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

kids will enjoy their stay

Customer review rating 4.5/5

Piter J. Families - 01/03/2020 Confirmed reviews ALL

my daughter is a very selective eater, and since she is so skinny, she easily feels cold. while staying at your hotel, she enjoyed the warm water swimming pool very much, she swam for hours. at breakfast, she ate a lot. these 2 points are enough for me to rate an 8 for your hotel. if only you can add more children activities, we will be very interested to stay at your hotel again. thanks for the experience!

Dear Mr. P.J., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Good stay n nice food

Customer review rating 4.5/5

Febrianda Families - 29/02/2020 Confirmed reviews ALL

Staycation with family , nice facility, nice food, nice staff, n good place

Dear Mrs. F.AK.H., Thank you for your superb review. Delighted to read that we managed to meet your expectation on every level. Good facilities, good food, good location and good staff. Needless to add anything more. Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

Nice warm pool and also nice room

Customer review rating 4.5/5

Andreas T. Families - 28/02/2020 Confirmed reviews ALL

Room is not fancy but everything functions properly (electrical switch, aircon, electric plug, shower, etc) except safety box can not be used as the door was locked but it stayed open. There is no bath robe to go to swimming pool as well but when I touch down the pool I was impressed with the warm water, very convenient in a cold place like Bandung. Service from staff was outstanding.

Dear Mr. A.T., Thank you for staying with us and for your kind attention by giving us your feedback during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. Please accept my most sincere apology for the inconvenience caused by the safe deposit box that was not working properly. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Not enough time spending at the hotel premise to try the facilities

Customer review rating 4.5/5

Dito D. Families - 27/02/2020 Confirmed reviews ALL

Room is spacious enough. Corridor from lift to room is complicated. Other facilities not enough time to try

Dear Mr./Mrs. K.S., Thank you for taking the time to give the feedback of our hotel. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We look forward to welcoming you back on your next visit very soon. Yours sincerely, Engkun Kurnia General Manager
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