Grand Mercure Bandung Setiabudi 5 stars

Customer review rating (ALL Rating) 4.5/5 7,029 reviews

ALLSAFE approved hotel

Information message

Grand Mercure Bandung Setiabudi
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+ 20 Services

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 bandung
indonesia

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS:-6.85478, 107.595374

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,029 reviews

TripAdvisor Rating 4.5/5

2,455 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very Sastified

Customer review rating 5.0/5

Wulan K. Families - 17/01/2022 Confirmed reviews ALL

I love to stay in this hotel again cause its located near holiday spot in Bandung. The room is clean and spacious, the facilities is the best, anc the staff is very friendly. Looking forward to stay in this hotel again.

Dear Ms/Mrs. Wulan K., Thank you for sharing your glowing review on this site. We love to hear that your time was well spent with us. Always nice to be referred as the best hotel with the best service in Bandung. Warm sparkling pool, friendly staff, good breakfast, best roof top lounge, great hotel location, nice view and ambiance. Happy to read that you enjoyed them all. Hope it will not be too long before we get a chance to welcoming you back for the next visit. Best regards, Engkun Kurnia General Manager

Remarkable service.

Customer review rating 4.5/5

Putra A. Business - 15/01/2022 Confirmed reviews ALL

Good and comfy bed also full of room amenities.

Dear Mr. Putra A., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Good stay, warm service

Customer review rating 4.0/5

Soraya P. Solo - 14/01/2022 Confirmed reviews ALL

Having 1 night in grand mercure setiabudi service was great, room spacious with fascinating view. Cant wait to have another night in grand mercure setiabudi

Dear Ms/Mrs. Soraya P. S., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. I am so glad to hear that your stay was wonderful and nothing was missing for a perfect holiday. Hope it will not be too long before we get a chance to welcoming you back for another wonderful holiday at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

clean and good facility and very warmth welcome

Customer review rating 4.5/5

Heruwanto J. Families - 14/01/2022 Confirmed reviews ALL

we have booked 2 rooms and get all good welcome from mercure staff. nice presentation on the welcome amenities and very attentive room cleaning staff.

Dear Mr. Heruwanto J., Thank you so much for your amazing review about Grand Mercure Bandung Setiabudi. Glad to see that the enthusiastic hospitality from our team had made your stay was nothing short of a memorable experience. This is always a motivation for all team when our guests give a good feedback about the service. I will be happy to meet you in the near future and be assured that I will pass your so kind words about service to all of our team. Once again, thank you and looking forward to welcoming you back very soon. Best regards, Engkun Kurnia General Manager

High Standards were Met!

Customer review rating 5.0/5

Wynn G. Families - 13/01/2022 Confirmed reviews ALL

We had expected that you would adhere to your high standards and you most certainly succeeded! Even during the hectic and crowded holiday season, your staff were patient, courteous & efficient. The food was all welll prepared, diverse, and delicious! The whole facility, was clean and vibrant! Thank you for a great introduction to 2022!!

Dear Mr. Wynn A G., Your comment says it all. Thank you for your terrific feedback. We are really pleased to read that you had an enjoyable stay in our hotel. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager
Customer review rating 3.5/5

R S. Couples - 13/01/2022 Confirmed reviews ALL

room interior in need for renovation, many items show fatigue and lack of maintenance; size of Deluxe is too modest. Dimsum at Jings Paradise is just above average, but hotel breakfast is tasty and full of variety. staff friendliness is permeating all round.

Dear Mr. Ruddi Darma S., Thank you for taking the time to share your feedback. We truly appreciate your kind attention regarding the quality of our facilities. Your comment has been duly passed to the Department Heads concerned for their immediate attention. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Yours Sincerely, Engkun Kurnia General Manager

Good environment

Customer review rating 5.0/5

Femmy E. Families - 12/01/2022 Confirmed reviews ALL

Relax and homy

8

Customer review rating 4.0/5

Amir K. Families - 11/01/2022 Confirmed reviews ALL

Located very strategic between Bandung and Lembang, where a lot of tourist attraction to be reached within 30 minutes.

Good Place for Stay

Customer review rating 4.5/5

Wiryadi T. Families - 10/01/2022 Confirmed reviews ALL

Nice Hotel to stay with your Family when travel to Bandung. All Staffs and Personnel's are very welcome and helpful. The Location are good for both to Lembang Area and City Area. Even though not very many menus breakfast especially for Vegetarians and Vegan, we still can accept the condition. We hope Management will consider not forget those are Vegetarians and Vegans. We like the Pool View and Mountain View from our Balcony Rooms. Since Grand Mercure is already around 8 years, maybe some facilities need to be upgrade such as TV Channels and Rooms Facilities.

Helpful Staff

Customer review rating 4.0/5

Reni R. Families - 10/01/2022 Confirmed reviews ALL

The hotel’s staff are very helpful and fully support.

Good Stay

Customer review rating 5.0/5

R. P. Families - 09/01/2022 Confirmed reviews ALL

Big pool water is not warm enough

Great room, great pool with warm water

Customer review rating 4.5/5

Laisa Families - 09/01/2022 Confirmed reviews ALL

Check in was fast, clean room, i love the swimming pool, and various breakfast choice. But i think the light in the room is not bright enough for me.

Nice stay

Customer review rating 4.5/5

Rudy Families - 09/01/2022 Confirmed reviews ALL

Ita good but maybe add some more food bcuz its a 5 star hotel

Nice lay out

Customer review rating 4.5/5

Fadilah Families - 08/01/2022 Confirmed reviews ALL

The hotel itself gave us a nice ambience, the lay out is superb, more open space is a wonderful, at least for us..the area in front of our room is a plus, and the inside room area was also spacious enough

Very pleasant stay

Customer review rating 4.0/5

Diah Families - 06/01/2022 Confirmed reviews ALL

We love Grand Mercure service and facilities. The staffs are super helpful and kind (not just 'nice'). I saw one staff at the pool who swiftly helped an unsupervised toddler who was nearly drowned in 1.4M pool. Breakfast choices are great but it would be better if you can add healthy options (more options of fruits, veggies, no sugar juices). Food in the dining in room is also great and the price is reasonable! Gym facility is also comfy but a bit dusty.

Satisfying Stay

Customer review rating 3.5/5

Roeskandy Families - 06/01/2022 Confirmed reviews ALL

I enjoyed my time in the hotel with my family, it has a nice atmosphere.

Excellent Service, Excellent Room and Awesome Mountain View

TripAdvisor rating 5.0/5

bginandjar 05/01/2021 TripAdvisor review

Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.

Dear Mr./Mrs. bginandjar, Thank you for always coming back to our hotel. Pleased to read that we remain give the good service as usual. Excellent food, clean room, staff friendly, warm sparkling pool. Needless to add anything more. Once again, thank you for this amazing review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

VERY BAD STAY

TripAdvisor rating 1.0/5

dennyjsm 03/01/2021 TripAdvisor review

I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.

Dear Mr. Denny Jimmy S., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. Very disappointed to read that your experience with us during your stay was clearly not what we used to read on this site. Our high standard of hospitality are so often recognized by our guests. Rest assured that I do take your comment very seriously. Please accept my sincerest apology for the inconvenience you encountered on this occasion. Despite such downfalls, I still hope your good memories at Grand Mercure Bandung Setiabudi could enabled you to change your mind and give us another chance of providing services to you again whenever your travels bring your back our way. Yours sincerely, Engkun Kurnia General Manager

Best Chain hotel in Lembang Bandung

TripAdvisor rating 5.0/5

Hanson P 29/12/2020 TripAdvisor review

Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge) This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests) We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night. Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate. Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.

Dear Mr. Hanson P. Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and recommending our hotel to other travelers. We hope to see you again soon for another wonderful staycation with us. Best regards, Engkun Kurnia General Manager

Great surroundings, upgraded room, and great facilities. But need some improvement

TripAdvisor rating 4.0/5

thomasadi1505 03/12/2020 TripAdvisor review

Stayed here for 2 nights and feel so happy for the warm welcome of the staffs and great surroundings. Breezing wind coming through window and cool air surely will refreshed your brain. The facilities also great especially the pool. Upgrade room also offered which make this trip greater But i hardly could sleep in these 2 nights, perhaps need to improve your pillow quality. I suggest a latex pillow choices will enhance the sleep quality. And please improve your service when package for us arrived at the reception, at least please inform us by calling through inroom phone or you can offer to deliver the package to our room. We had to call reception to ask if our package has arrived and no offer for delivery to our room. Midscale hotels such as novotel always offer us this service, I hope grand mercure also do the same way they do.

Dear Mrs. LannySaputra, Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi, and I am sorry that it has taken me so long to reply to your review. We are sorry that the service and delivery were not up to your expectations, and we ask you to accept our sincere apologies. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. Once again, thank you and we do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

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