Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,302 reviews

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ALLSAFE approved hotel

Grand Mercure Bandung Setiabudi
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154
bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Our accommodation(s)

Superior Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Room with Balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Premium Room

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Pool side, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with Balcony, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Courtyard View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Privilege Room, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Pool side, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

The Lagoon Room

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Non contractual photo

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Non contractual photo

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,200

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,302 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,394 reviews

Well Located Hotel

Customer review rating 4.5/5

Erlan H. Business - 20/10/2020 Confirmed reviews ALL

Nice and calm environment of Hotel area. Good for meetings and relaxation too.

Well located for our family event...

Customer review rating 4.5/5

Anonymous Families - 16/10/2020 Confirmed reviews ALL

Good stay

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Location. Staffs hospitality. Cleanliness.

Customer review rating 4.5/5

Chris W. Business - 15/10/2020 Confirmed reviews ALL

Lovely. One of my favorite hotel. Will surely be coming back.

Dear Mr. C.W., Thank you for the awesome feedback on this site. It is indeed our accomplishment to be able to make your stay most memorable. Our warm hospitality is often complimented and get much impression from our guests. Our perfect location is indeed conveniently located and it is such a breeze traveling around must-see attractions. Once again, thank you again for this amazing review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

good stay

Customer review rating 4.5/5

Herman Families - 15/10/2020 Confirmed reviews ALL

very happy and enjoy

Dear Mr. H.H., Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. We hope it will not be too long before we get a chance to welcoming you back to our hotel. Warm regards, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Richard P. Couples - 13/10/2020 Confirmed reviews ALL

Well maintained, clean, nice hotel staff, warm pool

Good Stay

Customer review rating 4.5/5

Lisa O. Families - 12/10/2020 Confirmed reviews ALL

all staff at grand mercure are responsible and helpfull

Dear Mrs. L.O.S., Thank you very much for sharing your experience and trust in our genuine hospitality. Please be assured that I will pass your so kind words about service to all staff, especially to Ms. Vilsy and all Front Office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours sincerely, Engkun Kurnia General Manager

Pleasant Stay with Great Scenery

Customer review rating 4.5/5

Jonathan F. K. Families - 12/10/2020 Confirmed reviews ALL

It was always a pleasure to stay at Grand Mercure, Bandung Setiabudi. Attentiveness of the staff with prompt and efficient services from registration, room assigning and the restaurant staffs that were also responsives. Room cleanliness is above and beyond, meanwhile the room was look through the hotel facilities at first level, like restaurant, swimming pool and such recreational areas. Additionally, the mountain views surround the hotel is as an added value to stay with. We will definitely stay again here in the near future.

Excellent staycation hotel in BDG

Customer review rating 4.5/5

Dheny Y. Families - 12/10/2020 Confirmed reviews ALL

Had a weekend stay in Mercure Setiabudi with family. Good food, strategic location, impressive pool at night, well furnished and good hospitality staff. Superb!

Good stay for family

Customer review rating 4.5/5

Daniel T. Families - 11/10/2020 Confirmed reviews ALL

Comfortable and friendly staff

Bad Room Preparation

Customer review rating 4.5/5

Hafiz Families - 10/10/2020 Confirmed reviews ALL

Bath room needs repair. Shower hanger is not firm and so sluggish. Behind the toilet, water can not flow to the water drain, makes a puddle in that area. Wastafel valve rotation is not intuitive, this is the first time my daughter couldn't open the water tap by herself, it rotates weirdly. Closet/wardrobe lights were broken, surely it was not being inspected prior to guest arrival. Not the expected experience we had for a four stars and above hotels, especially for our selected room, lagoon room.

Nice environment

Customer review rating 4.5/5

Toni A. Families - 10/10/2020 Confirmed reviews ALL

Good room, good breakfast and nice environment

Great 2 days stay

Customer review rating 4.5/5

Mike Families - 08/10/2020 Confirmed reviews ALL

Went there for my wife's B'day. Staff offered to do a small decoration in the room with a small cake. Was really appreciated and special, especially since this was the first time we stayed here.

Short 2 nights escape with Family

TripAdvisor rating 4.5/5

mpardede 08/10/2020 TripAdvisor review

A refreshing escape from Jakarta Lockdown. Warm welcome, Excellent and Friendly Service, Clean and comfortable room, Nice and warm pool. Good hotel for family, located close to Lembang outdoor tourist destinations.

Dear Mr./Mrs. mpardede, First of all, please allow me to thank you for staying with us and sharing your glowing review on this site. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect staycation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

Good Stay

Customer review rating 4.5/5

A. B. Couples - 05/10/2020 Confirmed reviews ALL

Actually my wife and I were in the honeymoon, unexpected plan to stay at Grand Mercure Setiabudi; also would like to hangout and dine at the Sky Bar. Unfortunately the Sky Bar was closed due to the pandemic. We stayed in Junior Suite room; had a minor difficulty on the wash bowl (the HK might shut off the drain pipe) but it was resolved subsequently. We were planning to extend the stay, but changed pur mine to come back again next time. Suggestion to improve the service: More wide TV in the Living Room, please provide 4 bottles of complimentary mineral water, please provide extend table to put the bathroom amenities.

Satisfying

Customer review rating 4.5/5

Fani Families - 02/10/2020 Confirmed reviews ALL

Always happy to stay here. My children loves the warm swimming pool. Hopefully Grand Mercure can always keep the service and quality high.

Dear Mrs. S.S., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Our pool is often complimented and get much love from our guests. Happy that your children love it. Hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

Best hotel in Lembang for family

Customer review rating 4.5/5

Miftah F. Families - 01/10/2020 Confirmed reviews ALL

We have reservation for 2 nights in junior suite room at this hotel. From the moment we arrived in this hotel, we feel very welcomed and greeted by hotel staff with their hospitality. In terms of covid-19 protocol, Grand Mercure Bandung Setiabudi have certified for operation (all safe) and we feel relaxed knowing all touch points have been sanitized. We do need to fill some forms during check in and provide id card for all of my family member, presumably for contact tracing if needed. The room itself was spacious and located on the top floor (9th floor). This floor have less room than the other floor due to half of it is being used for Kepler bar and restaurant. They also have outdoor terrace with some seatings and the view of Bandung. Tip: choose this floor if you can. Breakfast was served in the restaurant on the lobby floor and limited for 50 mins to ensure physical distancing is enforced. I think it's great and my family can eat leisurely. Overall, this stay was perfect for people who plan to go to Lembang attraction (farmhouse lembang, floating market, lembang park n zoo, etc.) and family vacation.

Dear Mr. M.F., Your comment says it all. Thank you for your terrific feedback. We are really pleased to read that you had an enjoyable stay in our hotel and always nice to be referred as the Best in Bandung. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

Great stay

Customer review rating 4.5/5

Felix S. Families - 30/09/2020 Confirmed reviews ALL

Excellent services, the staff were very polite and helpful, and care about the health protocol. Truly a 5-star hotel! Always been my preferred hotel whenever i visit Bandung.

Dear Mr. F., Thank you for always coming back to our hotel. Pleased to read that we remain give the good service as the usual. We hope your next visit to Grand Mercure Bandung Setiabudi is just around the corner! Warm regards, Engkun Kurnia General Manager

very nice hotel and close to my workplace

Customer review rating 4.5/5

Wahyu H. Business - 30/09/2020 Confirmed reviews ALL

The hotel located very close to my workplace in Bandung. The hotel hygiene also very good, automatic hand sanitizer placed in strategic area, such as lift, reception, and restaurant.

Dear Mr. W.H., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Good Place to Stay

Customer review rating 4.5/5

Muljadi T. Families - 29/09/2020 Confirmed reviews ALL

It is the 1st time since PSBB pandemic caused, we took a short holiday and we had chose this hotel. Very satisfied and clean, secure and trusted for Covid-19 protocol. We will stay for next visit in Bandung...

Dear Mr. Y.M.T, Thank you for your superb review. I am pleased to read that you had an enjoyed and comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

enjoy the stay...always love the warm pool..

Customer review rating 4.5/5

Yulie Z. Families - 29/09/2020 Confirmed reviews ALL

Grand Mercure Setiabudi is one of our favourite family hotel...we love the warm pool..so very worth to stay to enjoy the short getaway especially during this pandemic..

Dear Mrs. Y.Z., Thank you for taking the time to give the astonished feedback of our hotel. We hope your next visit to Grand Mercure Bandung Setiabudi is not too distant future. Yours sincerely, Engkun Kurnia General Manager

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