Grand Mercure Bandung Setiabudi

Grand Mercure Bandung Setiabudi 5 stars

Customer review rating (ALL Rating) 4.5/5 1,296 reviews

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Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

ALLSAFE approved hotel

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 BANDUNG
Indonesia

GPS:-6.85478, 107.595374

Telephone +62 22 82000000

Fax +62 22 82000082

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,296 reviews

TripAdvisor Rating  4.5/5  2,842 reviews

satisfying

Customer review rating 4.5/5

Erick R. Couples - Confirmed reviews ALL

good location, warm welcome & good services from staff, clean room, many kind of breakfast with good taste

Dear Mr. Erick R. L., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Engkun Kurnia General Manager

A quite pleasant stay.

Customer review rating 3.5/5

Ferra Families - Confirmed reviews ALL

We went to Bandung for a simple birthday celebration. Upon booking, I requested for early check in and a room with a nice view. When we arrived, it’s actually almost 2pm and the room was ready. The AC was already on, the bed was nicely decorated with rose petals, and there’s even a slice of cake on the desk. I really appreciate the thoughtful gesture. However, I did not enjoy my stay as much as before. Although we got a room with a balcony, the bed was stained, the room was too far from the elevator, and the view was far from what I expected. It’s not really a city view, it’s a parking lot for motorcycles. Moreover, some guests did not use masks while in public place (lobby). The breakfast buffet was still great though.

Dear Ms/Mrs. Ferra Deviana H., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Engkun Kurnia General Manager

Good..

Customer review rating 4.5/5

Victory Families - Confirmed reviews ALL

Goods...

Dear Mr. Victory B., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Engkun Kurnia General Manager

Good services

Customer review rating 4.5/5

Abi A. Families - Confirmed reviews ALL

What an experrience, we will be be back next year thank you mercure

Dear Mr. Abi, We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Engkun Kurnia General Manager

Excellent Service

Customer review rating 5.0/5

Yoan J. B. Families - Confirmed reviews ALL

Our second time staying at Grand Mercure Setiabudi, We were staying this time for my daughter’s birthday. Ms Caroline helped us with Checking Into the hotel and make sure all of our pre-arrangements were met. Unlike usual, we were staying at Junior suite which I can say quite different from Lagoon Access Room. We really enjoyed the spacious room and bathroom and the living room and the direct access to balcony near the upper restaurant. Absolutely stunning mountain view and the weather was incredible. What a way to start the weekend. We then move to our regular room at Lagoon access room and it didn’t disappoint… The extra afternoon tea was approved by the children. Overall, our dining experience was excellent. Variation of food was great. The changes of layout of the restaurant was also nice. Ms. Diani also helped us preparing birthday cake for my daughter, thank you so much! We will always come back to Grand Mercure Setiabudi because we felt like spending holiday at our own hotel. Keep it guys and thank you very much! We will see u soon ♥️

Dear Mrs. B. Yoan J., Thank you for your wonderful feedback. It is great to know that the magic still work for times around. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please be assured that I will pass your so kind words about service to all our team especially to Caroline and Diani. Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

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Other web-users rate our hotel

  • 146 reviews 8.4/10 Location
  • 659 reviews 8.1/10 Room
  • 647 reviews 9/10 Service
  • 15 reviews 7.7/10 WiFi
  • 483 reviews 8.4/10 Food
  • 346 reviews 9.1/10 Amenities
  • 323 reviews 8.2/10 Cleanliness
  • 239 reviews 8.2/10 Breakfast

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