The Staff, every single one of them, were helpful, polite, and charming.

Great location

Overall the staff were very good, the rooms were fine and clean. The one area you could impprove on was that there was no drink vouchers for Accor Members which was unexpected

I booked five rooms (1 apartment for 2 nights, and 4 River View rooms for 1 night). All rooms were presented nicely and were clean. Very comfortable beds. Loved the powerful showers! A few suggestions: - Some of the fixtures are a little 'tired' (cupboards not closing properly, marks on tables etc). - Also think it would be good to have a coffee machine in each room, and some bottled water. - The key cards for 3 of the rooms didn't work, so had to be re-coded which was a bit of a pain. - Noise from The Royal was a bit of a problem for one of my guests. Maybe consider thicker drapes in the rooms closer to ground level. - Need more parking spaces as there were none available for any of my guests booked into the other four rooms. I'd like to specifically draw your attention to the lady on reception, Dow. She was absolutely wonderful. Always a warm greeting and really happy attitude. Seriously one of the nicest people in that role that I have met (and I stay in a lot of 5 star accommodation). I was wearing a moonboot after breaking my ankle and Dow organised an alternative apartment for our second night after recognising that the room we had been allocated necessitated me having to negotiate stairs (I think original room was 406 and she moved us to 517 due to lift access) - very thoughtful.

No complaints

It was not a great stay. My room was miles away from the reception desk, in the second building and two flights down and the drapes had to to be drawn all night to cut out the lights outside shining directly into my room. The worst thing was that the key system no longer seems to work. It often took 20 tries to get the card to activate the door and I had to go back and forth between my room and reception several times.

Loved it, definitely be my first choice when travelling to Perth.

Sebel East Perth is a good apartment for couples and famkilies with water views and access to walks including parks, restaurants and local sporting facilities. It is in a quiet location with good facilities in the vicinity including a niche IGA with lovely range of goods, cafes, restaurants, walk to rail station (15 mins) and walking paths. The one bedroom apartment was roomy, well equipped, light and airy with a balcony and outlook over the river. WE enjoyed our stay immensely. The staff were helpful. The only deterrent is there isn't 24 hour reception and the card access was difficult.

Pleasant

Always excellent and a pleasure

Nice room but door locks need some work - very unreliable key card access. No breakfast option for diamond member - not sure if this should have been included. Comfy bed.

Disappointing- at best, from the experience confirming booking on phone (attempted to book extra room but rude receptionist kept talking over me so I had to hang up) to the room access nightmare. Key reader was dodgy from “get go”. Receptionist #1 was clearly unimpressed to cut new key shortly after check in day 1 and let me in. Was made to feel stupid. (Technique with key) Next morning was locked out early as reader not working with no staff before 8am. Called after hours help to no avail. Receptionist #2 arrived prior to 8 and reluctantly came to assist with several master keys unable to access. Had to go and find others as her first ones dod not opem door. She was visibly unhappy and I was clearly an inconvenience (although it took over 30 min of being locked out) and I was unhappy with the rude response. No one wants to feel stupid or unwelcome. Now miserable, I basically stayed in the room to avoid asking for help to get back in room , missed dinner both nights as a result. Used to be my favourite place in Perth. No welcome drink voucher , no breakfast but appreciated water (used to get both there). Used to be a lovely lady European (I think Manager/GM) and staff were friendly and courteous when I was a regular visitor. Had a wonderful couple nights at a small hotel in Fremantle before arriving, where the staff were just lovely (and I could get in the room) so the contrast was stark.

It was very handy to go to the Afl game we were in Perth for. Had a lovely breakfast at Toast just around the corner on the water. Room was small but we were only there for such a small time. Parking was not a problem and very cheap.

Angelique on reception was an absolute darling !! Nothing was any trouble and she constantly smiled. Great first impression and we were more than happy with our 1 bedroom apartment overlooking the river. We will definitely be back.

What to say!!! Great room, great views, great location, great staff, great price. The only thing missing was a Nespresso Coffee Machine for the room. Otherwise would definately stay again and would highly recommend!!!!