The Sebel East Perth

The Sebel East Perth 4 stars

Customer review rating (ALL Rating) 4.5/5 580 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Situated in the heart of the iconic Claisebrook Cove just moments from restaurants and bars

  • Perfectly located for a short stroll to Optus Stadium

  • On-site fitness facilities including an outdoor pool and gymnasium

  • Complimentary Wi-Fi

Hotel location

The Sebel East Perth

60 Royal Street
6004 EAST PERTH
Australia

  • CAT TRANSPERTH SERVICE:  YELLOW CAT

  • By plane

    PERTH At 13km / 8 miles - Shuttle paying

  • By train

    CLAISEBROOK At 2km / 1 miles

GPS:-31.952874, 115.878021

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

Pool Non contractual photo

Our accommodation(s)

Elegant yet contemporary, The Sebel East Perth offers a range of accommodation styles to visitors looking for hotels in Perth. This stylish Perth hotel features studio guest rooms and one bedroom apartments, with city view, river view and superior options available. Each studio and apartment features modern, comfortable furnishings and a range of convenient amenities, including a kitchen or kitchenette with microwave, a work space, a TV with pay-per-view channels, WIFI access, a minibar and an iron.

Our guest reviews

Our guest reviews for
The Sebel East Perth

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  580 reviews

TripAdvisor Rating  4.0/5  599 reviews

Certificate of excellence 2022

Not bad

Customer review rating 3.5/5

Me Couples - Confirmed reviews ALL

We have stayed a few times before and enjoyed it. We won't be back again. Wrong room booked. Dirty linen

Dear Dean , Thank you for taking the time to tell us about your experience at the The Sebel East Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards, Kristy Coates General Manager

A dwindling experience

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

A dwindling experience

Dear Peter , Thank you for taking the time to tell us about your experience at the The Sebel East Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your patience with our new trainee whom is only a few weeks in ... really appreciate that. You will be happy to know we are having a new Door lock upgrade in early June :) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for your loyalty to Accor Hotels. With kind regards, Kristy Coates General Manager

Good stay

Customer review rating 4.0/5

Ian Solo - Confirmed reviews ALL

Nice hotel with excellent views down the river and close to restaurants and bars. Just a couple of items for improvement that could be considered.

Dear Ian , We very much appreciate your comments regarding your stay at the The Sebel East Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Kristy Coates General Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room was well equipped and the hotel centrally located. I did find the decor was dated. The technology such as ability to stream to TV as well as selection of stations was lacking and behind what is becoming expected in apartments and hotels.

Dear Michael , We very much appreciate your comments regarding your stay at the The Sebel East Perth. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear you had issues with parking. Thank you again for sharing your experience, and we hope o better serve you in the future.. With kind regards, Kristy Coates General Manager

Great location, wonderful view and super-friendly staff

Customer review rating 4.0/5

Mathew Solo - Confirmed reviews ALL

I was very impressed with the room I was allocated. It was the one bedroom review view apartment and it was spacious, clean and had a lovely view of the river. The front office manager was wonderful and went out of her way to ensure my stay was a pleasant one. The only issue I had is that on arrival a car bay was not free for me, which led to some confusion. I was then told my room would take 15 more minutes to be ready. Those things do happen though. Overall, very happy with my stay and wouldn't certainly return to The Sebel, East Perth.

Dear Mathew , We very much appreciate your comments regarding your stay at the The Sebel East Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Kristy Coates General Manager

Staff BRILLIANT

Customer review rating 5.0/5

Ironshde Friends - Confirmed reviews ALL

The Staff, every single one of them, were helpful, polite, and charming.

Dear Richard , It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Kristy Coates General Manager

Well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Great location

Dear Kelly, We very much appreciate your comments regarding your stay at the The Sebel East Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Kristy Coates General Manager

I like the location and access to the river and stadium.

Customer review rating 4.0/5

Kim J. H. Families - Confirmed reviews ALL

Overall the staff were very good, the rooms were fine and clean. The one area you could impprove on was that there was no drink vouchers for Accor Members which was unexpected

Exceptional Service

Customer review rating 4.0/5

Jo B. Families - Confirmed reviews ALL

I booked five rooms (1 apartment for 2 nights, and 4 River View rooms for 1 night). All rooms were presented nicely and were clean. Very comfortable beds. Loved the powerful showers! A few suggestions: - Some of the fixtures are a little 'tired' (cupboards not closing properly, marks on tables etc). - Also think it would be good to have a coffee machine in each room, and some bottled water. - The key cards for 3 of the rooms didn't work, so had to be re-coded which was a bit of a pain. - Noise from The Royal was a bit of a problem for one of my guests. Maybe consider thicker drapes in the rooms closer to ground level. - Need more parking spaces as there were none available for any of my guests booked into the other four rooms. I'd like to specifically draw your attention to the lady on reception, Dow. She was absolutely wonderful. Always a warm greeting and really happy attitude. Seriously one of the nicest people in that role that I have met (and I stay in a lot of 5 star accommodation). I was wearing a moonboot after breaking my ankle and Dow organised an alternative apartment for our second night after recognising that the room we had been allocated necessitated me having to negotiate stairs (I think original room was 406 and she moved us to 517 due to lift access) - very thoughtful.

Nice place

Customer review rating 4.5/5

Geoff C. Couples - Confirmed reviews ALL

No complaints

The faulty card keys

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

It was not a great stay. My room was miles away from the reception desk, in the second building and two flights down and the drapes had to to be drawn all night to cut out the lights outside shining directly into my room. The worst thing was that the key system no longer seems to work. It often took 20 tries to get the card to activate the door and I had to go back and forth between my room and reception several times.

Well located

Customer review rating 4.5/5

Derrick H. Couples - Confirmed reviews ALL

Loved it, definitely be my first choice when travelling to Perth.

Bright open apartment in great location and outlook

Customer review rating 5.0/5

Dani M. Couples - Confirmed reviews ALL

Sebel East Perth is a good apartment for couples and famkilies with water views and access to walks including parks, restaurants and local sporting facilities. It is in a quiet location with good facilities in the vicinity including a niche IGA with lovely range of goods, cafes, restaurants, walk to rail station (15 mins) and walking paths. The one bedroom apartment was roomy, well equipped, light and airy with a balcony and outlook over the river. WE enjoyed our stay immensely. The staff were helpful. The only deterrent is there isn't 24 hour reception and the card access was difficult.

Con venue to to our needs

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Pleasant

Yes, very much so

Customer review rating 5.0/5

Lawford B. Business - Confirmed reviews ALL

Always excellent and a pleasure

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Nice room but door locks need some work - very unreliable key card access. No breakfast option for diamond member - not sure if this should have been included. Comfy bed.

Used to be favourite hotel in Perth

Customer review rating 1.5/5

Allison Solo - Confirmed reviews ALL

Disappointing- at best, from the experience confirming booking on phone (attempted to book extra room but rude receptionist kept talking over me so I had to hang up) to the room access nightmare. Key reader was dodgy from “get go”. Receptionist #1 was clearly unimpressed to cut new key shortly after check in day 1 and let me in. Was made to feel stupid. (Technique with key) Next morning was locked out early as reader not working with no staff before 8am. Called after hours help to no avail. Receptionist #2 arrived prior to 8 and reluctantly came to assist with several master keys unable to access. Had to go and find others as her first ones dod not opem door. She was visibly unhappy and I was clearly an inconvenience (although it took over 30 min of being locked out) and I was unhappy with the rude response. No one wants to feel stupid or unwelcome. Now miserable, I basically stayed in the room to avoid asking for help to get back in room , missed dinner both nights as a result. Used to be my favourite place in Perth. No welcome drink voucher , no breakfast but appreciated water (used to get both there). Used to be a lovely lady European (I think Manager/GM) and staff were friendly and courteous when I was a regular visitor. Had a wonderful couple nights at a small hotel in Fremantle before arriving, where the staff were just lovely (and I could get in the room) so the contrast was stark.

Dear Allison , Thank you for taking the time to tell us about your experience at the The Sebel East Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will be having a new Key locking system installed throughout the hotel in the coming weeks so I hope we can welcome you back in the near future to give us the opportunity to better serve you. With Kind Regards, Kristy Coates General Manager

Great spot if your going to the AFL

TripAdvisor rating 4.0/5

snoopdog2017 TripAdvisor review

It was very handy to go to the Afl game we were in Perth for. Had a lovely breakfast at Toast just around the corner on the water. Room was small but we were only there for such a small time. Parking was not a problem and very cheap.

Good Morning, Thank you for taking the time to leave your great review... I am happy to hear you enjoyed our beautiful location and we look forward to welcoming you back in the near future. Kind Regards, Kristy Coates General Manager

GF long weekend

TripAdvisor rating 5.0/5

Cuppy60 TripAdvisor review

Angelique on reception was an absolute darling !! Nothing was any trouble and she constantly smiled. Great first impression and we were more than happy with our 1 bedroom apartment overlooking the river. We will definitely be back.

Wonderful in every way

TripAdvisor rating 5.0/5

dreamadl TripAdvisor review

What to say!!! Great room, great views, great location, great staff, great price. The only thing missing was a Nespresso Coffee Machine for the room. Otherwise would definately stay again and would highly recommend!!!!

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