The Sebel Quay West Auckland 4.5 stars

The hotel is well located and the serviced suite that we had was spacious. Staff were friendly and the wifi was good. Unfortunately it needs to be renovated. The furniture is dated, the bed too soft and the decor is old and shabby. It was also not very clean and the kitchen wasn’t well equipped (2 spoons?!) Not what I expected from a Sebel.

Nice rooms although a little outdated. Great customer service.

Clean large apartment with all needs provided great view and absolutely loved the patios

From the moment I arrived, Zoe was so friendly and helpful. I had a couple of unexpected extra nights and Zoe made this seamless so that I didn't have to move rooms and I didn't have to worry about any paperwork, it was all taken care of. She talked me through a map of the city and showed me where my office building was. She provided advice when I ran out of clothes and needed to buy more, and the icing on the cake was when I had been walking around trying to find a takeaway dinner and a bottle of wine. Everything was closed (it was just after 8pm) and I'd had a huge week. Zoe greeted me on my return, I mentioned my failure to find somewhere to buy some wine, and not long after she brought 2 little bottles of wine to the room for me, complimentary. Couple of little chocolates too. She loaned me an umbrella when it was raining and overall made my experience feel very personal. Zoe is a gem and I promised her I'd rave about her so she gets the recognition she deserves! Thanks Zoe.

Organised a surprise birthday stay for my partner. We were both so impressed with the spaciousness of the room. It was great to relax on the deck and take in the views of ferries coming and going on a beautiful Auckland afternoon. The place was clean and comfortable. The shower was good and great to have a separate bath too. Loved having the later check out of 11am