Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 4.0/5 2,249 reviews

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Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Feel reassured with access to AXA medical teleconsultation free of charge

Our accommodation(s)

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,249 reviews

TripAdvisor Rating  4.0/5  1,759 reviews

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

We sent an email to the hotel in advance to inform them that we have two children who need connecting rooms, and we hope to arrange a king-size bed room and a twin bed room. The reply said that the information has been added to the reservation. But when we arrived at the hotel, we were told that there were no connecting rooms. We said that please arrange our two rooms next to each other. But when we went upstairs and found that they were not next to each other, there was a room in the middle. But it was 12 o'clock in the morning, and we were very tired, so we had no choice but to rest. Then the air conditioners in the two rooms could not adjust the temperature throughout the night, and they were only staying at 19 degrees. So we did not sleep well. The next day, we went to the front desk and the staff said that they could clean the middle room and we would move there. We agreed and went out. When we came back, we found that the air conditioner was finally working. But there were no slippers in the new room, and the cleaning staff took away the water we did not drink. On the fifth day, we found that the toilet was not cleaned, and the used bathrobes were not taken away but hung behind the door. It was not a good experience. I hope the hotel can strengthen its management and service.

Very tiered and dated Executive room

Customer review rating 1.0/5

Shane Couples - Confirmed reviews ALL

Good morning Jacqueline, Unfortunately we did not overly enjoy our stay. For a 5 star hotel the rooms are very dated and the executive room that we stayed in was not nice at all, the bathroom was strange, large but with a small shower. The room felt dirty and dated. We also went to have some room service and found out that it was closed for the evening. Compared to some of the other 5 star Accor hotels that we have stayed in this year, at this stage we will not be coming back.

Very excited although expected more from a 5 star hotel

Customer review rating 3.0/5

Douglas Couples - Confirmed reviews ALL

Hotel was busy at check in. Arriving in room there wasn't any welcome wine or treats as a gold all accor member. This was very dissapointing. Chipped beer glass in downstairs bar spoiled a time of laughs and fun. Food was tasty.

Great hotel centrally located

Customer review rating 5.0/5

Sandra M. M. Business - Confirmed reviews ALL

Always a pleasure staying there. The staff are sure helpful at all times.

good stay

Customer review rating 3.5/5

Jason M. Business - Confirmed reviews ALL

Apart from a bad restaurant experience the stay was good

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Other web-users rate our hotel

  • 548 reviews 8.3/10 Location
  • 1,360 reviews 6.3/10 Room
  • 1,257 reviews 7/10 Service
  • 15 reviews 6.4/10 WiFi
  • 452 reviews 5.1/10 Cleanliness
  • 395 reviews 5.1/10 Food
  • 342 reviews 6.2/10 Breakfast
  • 294 reviews 5.6/10 Value

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