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Novotel Sydney Central Hotel 4 stars

Customer review rating 4.5/5 9,004 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Sydney Central
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+ 23 Services
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Hotel extras

  • WiFi, large work space, LCD TV, iPod® dock

  • 24-hour fitness centre, outdoor heated pool

  • Healthy breakfast buffet, barista coffee

  • Heritage-listed restaurant and bar

  • 12 versatile event spaces on 3 levels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney Central

169 179 Thomas Street
2000
sydney
australia

Tel: +61292816888

Fax: (+61)2/92816688

Check-in from 14h00

Check out up to 11h00

  • Haymarket :  12 Haymarket

  • By plane

    SYDNEY INTL At 8km / 4.97 miles - Shuttle paying

  • By train

    CENTRAL STATION At 0.4km / 0.25 miles

GPS :-33.881817, 151.202432

Our accommodation(s)

Spacious and inviting, guest rooms at Novotel Sydney Central provide everything needed for a restful night's sleep. Guests searching for hotels in Sydney can find a wide range of accommodation options to choose from, including Standard Rooms, Suites, Balcony Rooms and Executive Rooms. Refurbished in 2013, each guest room features comfortable bedding, a TV with cable channels and on-demand movies, high-speed internet access, a minibar and a new ensuite.

Standard Room 1 King bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Standard Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Superior Room 1 King Bed and Balcony

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Superior Room 2 Queen Beds and Balcony

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Executive Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Executive Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

THOMAS ST. KITCHEN & BAR

Type of cuisine: International

Open seven days for breakfast and dinner, Thomas St. Kitchen & Bar offers modern Australian cuisine with a focus on local produce. Our bar offers a wide range of great beverage options.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Thomas St. Bar

Non contractual photo

The Thomas St. Bar is the perfect place to meet with friends and enjoy a glass of wine or one of the fantastic cocktails. Enjoy $7 beers every day plus our popular signature cocktails and carafes!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 265 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 178 people

Find out more

Our guest reviews for
Novotel Sydney Central

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,004 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,676 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

wonderful staff and great location

Customer review rating 4.5/5

Julie Q. Families - 10/07/2020 Confirmed reviews ALL

Staff, particularly Alexandra from the bar went above an beyond her duties in assisting us to feel welcome and special.

Dear Ms. Q., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you found our location convenient and our staff to be wonderful. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and I will be sure to pass your feedback on to Alexandra for making your stay extra memorable. Thank you for your kind feedback, and we hope to see you again soon for another fantastic stay with us. Warm Regards, Felise Irlandez Assistant Manager

Great choice for stay-cation central

TripAdvisor rating 4.0/5

NowMoreWellTravelled 07/07/2020 TripAdvisor review

Coming out of lockdown but limited to travel within our own city, decided to stay in one of the larger rooms in Novotel Sydney Central The suite, though roomy enough, was good size for our shorter stay. Fitout is reasonable though small things such as a wobbly main table could be improved Perhaps due to numbers of guests, the floor was quite quiet and despite central city location, no issues with sleep Partially because the hotel was coming back on-stream, I felt the service was even better than the high usual standards, with front desk particularly accommodating to our family's needs and very welcoming to the boisterous brood Food service was a touch on slower side but given revised guest/staff ratios understandably so; breakfast itself remained delicious The location, at the heart of Chinatown, is still great; so many eat options regardless of wallet, plus close to light rail/Central/buses so convenient to get around the entire city

Dear NowMoreWellTravelled, Thank you for your recent stay with us at the Novotel Sydney Central. We are glad to hear that you had an amazing stay from our welcoming team to our delicious breakfast, and that you found our location convenient for all your needs! Thank you for providing your valuable feedback, the little things definitely matter and I will ensure to pass on your feedback to the relevant departments to make sure everything is perfect. Should we have the pleasure of welcoming you back in the near future, please do not hesitate to let us know if there is anything we can do to make your stay more comfortable! Warm regards, Philip Nguyen Assistant Manger

Good stay

Customer review rating 4.5/5

Sam W. Business - 05/07/2020 Confirmed reviews ALL

Great accommodation, good service

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you had an excellent experience. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and I will be sure to pass your feedback on to Nicolette for making your stay extra memorable. Thank you for your kind feedback, and we hope to see you again soon for another fantastic stay with us. Warm Regards, Felise Irlandez Assistant Manager

Great stay

Customer review rating 4.5/5

Dawn Couples - 02/07/2020 Confirmed reviews ALL

First away break since COVID-19 lock down and surpassed expectations. Staff were amazing and dining experience exceeded our expectations.

Dear Dawn, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are pleased to hear that you had an excellent stay and had an amazing dining experience. What better way to enjoy your break from everything that is happening! It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass your feedback on to the team as they will be extremely delighted! Thank you for your loyalty to Accor and we look forward to be welcoming you back in the near future! Warm Regards, Nicolette Ng Assistant Front Office Manager

Central

Customer review rating 4.5/5

Anonymous Families - 30/06/2020 Confirmed reviews ALL

Good beds and nice room bathroom tiny. Nice staff

Dear Ms. H., Thank you for your recent stay at the Novotel Sydney Central. I am delighted to hear that you had an overall positive experience and you found our staff to be nice. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Well located and good stay !

Customer review rating 4.5/5

Anonymous Couples - 29/06/2020 Confirmed reviews ALL

Very pleasant experience, polite and friendly team , clean nice rooms . Great breakfast! Thank you guys !

Dear Ms. R., Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience and that you enjoyed your breakfast at our Thomas St. Kitchen & Bar. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager
Customer review rating 4.5/5

Anonymous Families - 27/06/2020 Confirmed reviews ALL

Had a lovely time within my stay , it was only for 1 night but the staff on the night of 24,06,20 were amazing so friendly and kind.

Dear ,Ms. O., Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience and that you found our staff to be amazing - I will be sure to pass your compliments to the team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Close to Sydney attractions including Darling Harbour.

Customer review rating 4.5/5

Peter R. Families - 27/06/2020 Confirmed reviews ALL

Another good stay. Staff are excellent and very obliging. Breakfast was also very good and resteraunt was very clean following all COVID guidelines. Will return.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to have you with us. We are delighted to hear that you had an excellent stay and and that you enjoyed your breakfast at our Thomas St. Kitchen and Bar. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Kind Regards, Felise Irlandez Assistant Manager

Great Location

Customer review rating 4.5/5

Ryan C. Business - 27/06/2020 Confirmed reviews ALL

Check in was efficient and and all reception staff were very friendly throughout my stay. The bar staff were not as friendly for some reason. The room was comfortable and well appointed. The bed and pillows great. The bathroom was clean and nice, but the shower was an over bath one and was slightly awkward to get in and out of past the toilet. The toilet paper holder was under the vanity and was a big stretch to get to from the toilet. Location is what made this hotel a great choice, with a Woolworths and Bottle Shop a 2 min walk away, and a myriad of fantastic restaurants to choose from were surrounding the hotel, naturally the majority being different types of Asian cuisine due to being in Chinatown area.

Dear Ryan, Thank you for your recent stay at the Novotel Sydney Central. We are delighted to hear that you found your room comfortable for your stay and that our location is convenient to your needs. I trust that you had an enjoyable time with us. As for your concerns mentioned, I have passed your feedback on to ensure that the appropriate measures are taken to improve our services for our guests and we appreciate you taking the time to let us know. Thank you for your loyalty to Accor and we look forward to be welcoming you back in the future. Kind Regards, Nicolette Ng Assistant Front Office Manager

Well looked after

Customer review rating 4.5/5

Lee Couples - 24/06/2020 Confirmed reviews ALL

The staff were absolutely fantastic. They took time to ensure we were looked after while we were visiting Sydney to be with our daughter who was facing major surgery.

Dear Mrs. M., Thank you for your recent stay at the Novotel Sydney Central. I am delighted to hear that you had an overall positive experience and that our staff had looked after you well. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope your daughter is having a fast recovery. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Friendly staff And good location

Customer review rating 4.5/5

Andy M. Families - 23/06/2020 Confirmed reviews ALL

The hotel was understandably quite given Covid 19. However the young lady on reception who checked us in and out was very god at her job, very friendly, remembered our names and was extremely helpful with some issues getting out of the car park. These are the experiences that make people return to a hotel.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you found our location convenient and our staff to be friendly. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and I will be sure to pass your feedback on to Felise for making your stay extra memorable. Thank you for your kind feedback, and we hope to see you again soon for another fantastic stay with us. Warm Regards, Nicolette Ng Assistant Front Office Manager

Friendly and helpful staff

Customer review rating 4.5/5

Deb R. Solo - 22/06/2020 Confirmed reviews ALL

Jus one night but from the time I called and booked to checking in and assistance given with in room dining to checking out, all my encounters were terrific.

Dear Ms. R., Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience from start to finish. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass your compliments on to Brian and Nicolette for making your experience extra memorable. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Well located, friendly staff.

Customer review rating 4.5/5

Louis Couples - 15/06/2020 Confirmed reviews ALL

The location is close to everything you need. The staff are extremely friendly and helpful.

Dear Louis, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you found our location convenient and our service to be friendly and helpful. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and I will be sure to pass your feedback on to Felise for making your stay extra memorable. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Warm Regards, Nicolette Ng Assistant Front Office Manager

Great location

Customer review rating 4.5/5

Michael Solo - 04/06/2020 Confirmed reviews ALL

Wish I had more time

Dear Michael, Thank you for your recent stay at the Novotel Sydney Central! We are glad to hear that you enjoyed your visit and found the location convenient for your needs. Thank you again, for taking the time to provide us with your valued feedback and we hope to welcome you back in the future for another comfortable stay and hopefully with more time on your hands! Warm regards, Philip Nguyen Assistant Manager

Well located and a present stay

Customer review rating 4.5/5

Ian I. Couples - 31/03/2020 Confirmed reviews ALL

All good, friendly staff, clean room, grate service, good breakfast, all under difficult conditions due to the covid 19 conditions , thanks to all the staff

Dear Mr. I., Thank you for your recent stay at the Novotel Sydney Central. I am delighted to hear that you found our location convenient to your needs and that our staff had looked after you very well. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We hope you and your family are staying safe and well. We look forward to welcoming you back in the future! Kind Regards, Felise Irlandez Assistant Manager

Well located

Customer review rating 4.5/5

Linda H. Friends - 26/03/2020 Confirmed reviews ALL

Had a lovely 3 day stay, staff all very nice and a lovely fruit basket from the manager when we arrived.

Dear Ms. H., Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that our staff had looked after you well and that you found our location convenient to your needs. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the future! Stay safe! Kind Regards, Felise Irlandez Assistant Manager

Great stay for the family.

Customer review rating 4.5/5

Grant Families - 25/03/2020 Confirmed reviews ALL

Stayed during the virus outbreak and given a room upgrade. All staff were friendly and helpful. Hotel is well located. The breakfast was good and plentiful.

Dear Mr. K., Thank you for your recent stay at the Novotel Sydney Central. I am delighted to hear that you enjoyed the complimentary upgrade and you found our location convenient to your needs. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the future! Stay safe! Kind Regards, Felise Irlandez Assistant Manager

Great Location and Comfy Stay

Customer review rating 4.5/5

Annette Business - 23/03/2020 Confirmed reviews ALL

I loved staying here. Perfect location to get around to many main areas in Sydney. Room was spacious and so comfortable. Will definitely stay here next time we get back to Sydney.

Dear Ms. K., Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience and that you found our location convenient to your needs. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the future! Kind Regards, Felise Irlandez Assistant Manager

Great stay

Customer review rating 4.5/5

Tony D. Business - 21/03/2020 Confirmed reviews ALL

Everything met my expectation and more. Service was first class and Breakfast was sensational.

Dear Mr. D., Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience and that you enjoyed breakfast at our Thomas St. Kitchen & Bar. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Usual Novotel excellence

Customer review rating 4.5/5

John S. Couples - 20/03/2020 Confirmed reviews ALL

We only stayed one night this time but everything was of the usual high standard. My wife and I have stayed at Novotels at cities including Sydney, Brisbane, Glasgow and Vilnius (Lithuania) and they have all been better than more expensive hotels. The consistent provision of firm pillows, top sheets, blankets, solid soap, face washers, uncomplicated shower/bath taps and other twentieth century inclusions is more important to us than twenty first century gadgets.

Dear Mr. S., Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience with us and that you enjoy staying at Novotel properties aka your 'home away from'. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the future! Kind Regards, Felise Irlandez Assistant Manager

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