Novotel Sydney Central 4 stars

Customer review rating (ALL Rating) 4.3/5 2,215 reviews

Hotel extras

  • Located in the culture hub of Darling Harbour and China Town.

  • Barista coffee available.

  • WiFi, large work space, LCD TV, iPod® dock.

  • 24-hour fitness centre, outdoor rooftop pool.

  • 12 versatile event spaces on 3 levels.

ALLSAFE approved hotel

Our accommodation(s)

Spacious and inviting, guest rooms at Novotel Sydney Central provide everything needed for a restful night's sleep. Guests searching for hotels in Sydney can find a wide range of accommodation options to choose from, including Standard Rooms, Suites, Balcony Rooms and Executive Rooms. Refurbished in 2013, each guest room features comfortable bedding, a TV with cable channels and on-demand movies, high-speed internet access, a minibar and a new ensuite.

Hotel location

Novotel Sydney Central

169 179 Thomas Street
2000 Sydney
Australia

GPS:-33.881817, 151.202432

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THOMAS ST. KITCHEN & BAR

Open seven days for breakfast, Thomas St. Kitchen & Bar offers modern Australian cuisine with a focus on local produce. Our bar offers a wide range of great beverage options.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,215 reviews

TripAdvisor Rating  4.0/5  1,736 reviews

Good stay

Customer review rating 4.0/5

Mark Couples - Confirmed reviews ALL

Hotel interior seemed outdated and boring.

Dear Mark Gil J., Thank you for taking the time to tell us about your experience at the Novotel Sydney Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nishal K Chadala Assistant Manager Novotel Sydney Central.

Great location & helpful staff

Customer review rating 5.0/5

J H. Couples - Confirmed reviews ALL

Stayed for 4 nights the first stay and then stayed for 7 nights the second stay and the staff were attentive (they actually got to know us), we’re accommodating (when we left to travel around Australia for a week they kept our 2 pieces of extra luggage safe for the week) and the hotel was in a great location.

Dear Jocelyne H., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxim Hickling Assistant Manager

Great location and great service

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

All positive experience

Dear Christine U., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nishal K Chadala Assistant Manager Novotel Sydney Central.

It was beautiful and we all had a great time

Customer review rating 5.0/5

Ritta W. Friends - Confirmed reviews ALL

The staff were very helpful the room was so clean and they gave us 4 drink voucher from Accor we had an amazing time the location of the hotel is excellent, 10/10

Dear Ritta W., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxim Hickling Assistant Manager

Good Location

Customer review rating 2.5/5

Peter Business - Confirmed reviews ALL

Check-in was pretty confusing, decided to have a nap only to be woken by housekeeping who had forgotten to leave water/drinks, and then on check out I never received an invoice - usually this is a good place to stay but the staff this time seemed so rushed .... but it is in a great location, rooms are nice and spacious and always very clean.

Dear Peter T., Thank you for taking the time to tell us about your experience at the Novotel Sydney Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maxim Hickling Assistant Manager

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Other web-users rate our hotel

  • 1,160 reviews 9.6/10 Location
  • 1,519 reviews 6.9/10 Room
  • 1,515 reviews 8.5/10 Service
  • 28 reviews 5.8/10 WiFi
  • 563 reviews 7.4/10 Cleanliness
  • 420 reviews 7.9/10 Breakfast
  • 284 reviews 7.3/10 Food
  • 76 reviews 8.9/10 Bar

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