Novotel Sydney Central 4 stars

Customer review rating (ALL Rating) 4.3/5 2,868 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located in the culture hub of Darling Harbour and China Town.

  • Barista coffee available.

  • WiFi, large work space, LCD TV, iPod® dock.

  • 24-hour fitness centre, outdoor rooftop pool.

  • 12 versatile event spaces on 3 levels.

Our accommodation(s)

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Hotel location

Novotel Sydney Central

169 179 Thomas Street
2000 Sydney
Australia

GPS:-33.881817, 151.202432

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THOMAS ST. KITCHEN & BAR

Open seven days for breakfast, Thomas St. Kitchen & Bar offers modern Australian cuisine with a focus on local produce. Our bar offers a wide range of great beverage options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,868 reviews

TripAdvisor Rating  4.0/5  1,738 reviews

Certificate of excellence 2022

Excellent location

Customer review rating 3.5/5

Viv Families - Confirmed reviews ALL

Being a long term customer, we were greeted with a nice plate of chocolate brownies and a chocolate coated strawberry in our room 😊 We were also given two complimentary drink coupons. We stayed in a better room than previously ie a Superior room with balcony. The room had a better fit out than the Standard room due to the longer work bench and a refurbed bathroom (which I think had more storage and hanging space). We didn’t use the balcony. The beds are comfy and it was a pleasant stay as per usual but there were issues with the Wilson parking ticket system upon my hubby’s first exit. Although out of Novotel’s control, we were shocked by the big increase in the 24 hour parking rate which went up by $10 to $45 since 5 months ago.

Dear Vivian C., We're delighted to have you as a long-term guest at Novotel Sydney Central, and your loyalty means the world to us. Thank you for sharing your recent experience with us. We're thrilled you enjoyed the special welcome treats and your upgraded Superior room with its added amenities. We understand your concern regarding the Wilson parking ticket system, and while it's not directly under our control, we will certainly relay your feedback to them to help improve the parking experience for our guests. Regarding the parking rate increase, please understand that this adjustment is due to general economic factors, including inflation. We aim to continue offering excellent service while managing these changes. Your feedback is invaluable, and we look forward to welcoming you back soon. If you have more comments or suggestions, please feel free to reach out. Sincerely, Anna Do Assistant Manager Novotel Sydney Central

Customer review rating 3.5/5

J C. Families - Confirmed reviews ALL

Generally ok except one day the room was not properly tidied up. Used cups were still left uncleared on the bench, and our folded clothes which were on the bed were placed on the bench next to the used cup after the room clean service. No fan in bathroom.

Dear Jeane C., Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the oversight in our housekeeping services and any inconvenience it may have caused. Your comments are important to us as they help us improve our services and ensure a more enjoyable experience for our guests. We have shared your concerns with our housekeeping team to ensure that such lapses do not occur in the future. Your comfort and satisfaction are our top priorities, and we take this matter seriously. Once again, we apologize for the inconvenience you experienced during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future. Sincerely, Anna Do Assistant Manager Novotel Sydney Central

Convenient location, parkign needs more EV chargers

Customer review rating 4.0/5

Warren F. C. Friends - Confirmed reviews ALL

Location easy to access from M8, fast check in , great staff, adequate food options but not great. Not too sure about future stays because of number of families and therefore children running around and screaming throughout the hotel and also the Haymarket area has become much more dirty, crowded and the streets seem to have less street lights after dark making the area quite foreboding.

Dear Warren C., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nishal K Chadala Assistant Manager Novotel Sydney Central.

Excellent location to the city

Customer review rating 5.0/5

Brad E. Couples - Confirmed reviews ALL

The overall stay from start to finish was absolutely fantastic.

Dear Bradley E., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Do Assistant Manager Novotel Sydney Central

Well Located ,very Friendly staff

Customer review rating 3.5/5

Pb Families - Confirmed reviews ALL

Very convenient place, friendly staff, breakfast was great, only minor thing would be very narrow parking. i would like to see a notice of some sort of thing at the entrance and exit point. i hit the side mirror on my brand new car. had to close both mirrors when exit. otherwise we are happy with it. thank you!!

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Other web-users rate our hotel

  • 1,529 reviews 9.6/10 Location
  • 1,929 reviews 6.9/10 Room
  • 1,896 reviews 8.3/10 Service
  • 28 reviews 4.6/10 WiFi
  • 715 reviews 7.4/10 Cleanliness
  • 542 reviews 7.7/10 Breakfast
  • 88 reviews 8.6/10 Bar

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