Novotel Sydney Central

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Novotel Sydney Central 4 stars

Customer review rating (ALL Rating) 4.8/5 19 reviews

ALLSAFE approved hotel

Novotel Sydney Central
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Description

Hotel extras

  • Located in the culture hub of Darling Harbour and China Town.

  • Barista coffee available.

  • WiFi, large work space, LCD TV, iPod® dock.

  • 24-hour fitness centre, outdoor heated pool.

  • 12 versatile event spaces on 3 levels.

Our accommodation(s)

Spacious and inviting, guest rooms at Novotel Sydney Central provide everything needed for a restful night's sleep. Guests searching for hotels in Sydney can find a wide range of accommodation options to choose from, including Standard Rooms, Suites, Balcony Rooms and Executive Rooms. Refurbished in 2013, each guest room features comfortable bedding, a TV with cable channels and on-demand movies, high-speed internet access, a minibar and a new ensuite.

Hotel location

Novotel Sydney Central

169 179 Thomas Street
2000 Sydney
Australia

Fax: +61 2 9281 6688

  • Haymarket:  12 Haymarket

  • By plane

    SYDNEY INTL At 8km / 4.97 miles - Shuttle paying

  • By train

    CENTRAL STATION At 0.4km / 0.25 miles

GPS:-33.881817, 151.202432

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THOMAS ST. KITCHEN & BAR

Open seven days for breakfast and dinner, Thomas St. Kitchen & Bar offers modern Australian cuisine with a focus on local produce. Our bar offers a wide range of great beverage options.

Our guest reviews for
Novotel Sydney Central

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  19 reviews

TripAdvisor Rating  4.0/5  1,706 reviews

Certificate of excellence 2022

Location location location

TripAdvisor rating 4.0/5

jeffgrey TripAdvisor review

Apart from a slight hitch with access after the standard check out time despite an approved late check-out this was a great stay with a good buffet breakfast. We really liked the opportunity to juice our own fruit selection as part.of the buffet

Good Stay

TripAdvisor rating 5.0/5

Ranjanfernando TripAdvisor review

buffet breakfast was ok, but I expected more variety of food for the price you pay. The stay, room and everything else was good. It was clean and tidy. staff was friendly as well. Close to China town and Market city for all your food/clothing at a bargain price.

Dear Ranjanfernando, Thank you very much for a fantastic review! It is always a pleasure to receive positive feedback. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Maxim Hickling Assistant Manager

Great location but noisy room

TripAdvisor rating 4.0/5

Jess P TripAdvisor review

Everything was great but a few things in room the shower over bath isn’t safe super slippery and so hard to turn it on with the glass in the way the room we had 1416 was so noisy from the fridge to the air con even though we turned it off was weird the bed was super soft not my thing but I do know other who would love it still one of my favourite hotels so close to everything and the staff are always amazing

Dear Jess, Thank you for your recent stay at the Novotel Sydney Central. I am delighted to hear that you had an overall positive experience. Please accept my sincerest apologies with the issues you encountered surrounding the noise in the room. Rest assured we are taking appropriate measures to investigate this. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Maxim Hickling Assistant Manager

Requires renovation.

TripAdvisor rating 2.0/5

petergflood TripAdvisor review

Do not deliver on expectations. I only stayed two nights and my room was not serviced. Safe did not work when I arrived called to have it fixed before I went to dinner on the Friday night was told engineering had gone home so I would have to wait for next day no alternative was offered so had leave valuables unsecured in my room while I went out.

Dear Peter, Thank you for your recent stay at Novotel Sydney Central and for your loyalty to Accor Hotels. Please accept my sincere apologies for the issues you had. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will be sure to pass this to our Senior Management. Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable. Kind Regards, Maxim Hickling Assistant Manager

Great Hotel and food

TripAdvisor rating 5.0/5

iwannahaveachat TripAdvisor review

We stayed 3 nights and had a great time . Being an Accor member we were given an upgrade to a lovely King room with a balcony. Had everything we needed in room . I was given a lovely bottle champagne and cheese platter as we were celebrating our anniversary. Thank you .Location for us was good with car park directly next door. . Breakfast was great . Dinner was amazing you must have the lamb , and being Accor members was 50% off .I would stay again just to go for dinner . Staff were very helpful and friendly .Yes I would definitely recommend .

Dear Valued Guest, Thank you for your recent stay at the Novotel Sydney Central. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Maxim Hickling Assistant Manager

Beautiful place with staff and selected.

TripAdvisor rating 5.0/5

Leanne M TripAdvisor review

My beautiful Sisters and I were treated like absolute royalty. We received amazing upgrades to the top floor suite, beautiful platters of food, wine and bubbles and a check in that was superb. The joy of catching up after two years for some of us was made even more wonderful with staff celebrating with us. The food was beautiful for breakfast and nibblies at lunch. Cocktails are very well priced in jugs. We had ordered a cab and when it didn't turn up, darling Bradd tried hailing them for us. All staff were extraordinary. Absolutely handpicked. Felise and Bradd were standouts The beds are the most comfortable I've slept in for ages. The rooms are freshly painted, the hotel atmosphere in the foyer is lovely. Please make this your first choice. 5 minutes to Paddy's, 10 minutes to Darling Harbour and close to trains and buses.

Dear Leanne, Thank you for your recent stay at the Novotel Sydney Central. 5/5 is an excellent score! It was truly a pleasure to be welcoming a valued Diamond member to come stay with us and it is amazing to hear that you were treated like royalty, as you should! It is great to hear that you enjoyed our Thomas St. Kitchen and Bar offerings and the team were extraordinary. I will be sure to pass your thanks to Felise and Bradd for making your stay extra memorable, we really appreciate your kind words. Thank you for your loyalty to Accor and we look forward to be welcoming you back in the near future! Kind Regards, Nicolette Ng Front Office Manager

Business Trip

TripAdvisor rating 4.0/5

Rob H Business - TripAdvisor review

Well looked after from the time of checking in to the time of departure. Staff are very attentive & have a positive can-do attitude. We dined in the restaurant & food was well presented - staff were excellent.

Dear Rob H, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you were looked after during your business trip and enjoyed the delicious meals. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and I will be sure to pass your compliments to the Chefs and team. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Warm Regards, Nicolette Ng Front Office Manager

wonderful staff and great location

Customer review rating 4.5/5

Julie Q. Families - Confirmed reviews ALL

Staff, particularly Alexandra from the bar went above an beyond her duties in assisting us to feel welcome and special.

Dear Ms. Q., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you found our location convenient and our staff to be wonderful. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and I will be sure to pass your feedback on to Alexandra for making your stay extra memorable. Thank you for your kind feedback, and we hope to see you again soon for another fantastic stay with us. Warm Regards, Felise Irlandez Assistant Manager

Great choice for stay-cation central

TripAdvisor rating 5.0/5

NowMoreWellTravelled TripAdvisor review

Coming out of lockdown but limited to travel within our own city, decided to stay in one of the larger rooms in Novotel Sydney Central The suite, though roomy enough, was good size for our shorter stay. Fitout is reasonable though small things such as a wobbly main table could be improved Perhaps due to numbers of guests, the floor was quite quiet and despite central city location, no issues with sleep Partially because the hotel was coming back on-stream, I felt the service was even better than the high usual standards, with front desk particularly accommodating to our family's needs and very welcoming to the boisterous brood Food service was a touch on slower side but given revised guest/staff ratios understandably so; breakfast itself remained delicious The location, at the heart of Chinatown, is still great; so many eat options regardless of wallet, plus close to light rail/Central/buses so convenient to get around the entire city

Dear NowMoreWellTravelled, Thank you for your recent stay with us at the Novotel Sydney Central. We are glad to hear that you had an amazing stay from our welcoming team to our delicious breakfast, and that you found our location convenient for all your needs! Thank you for providing your valuable feedback, the little things definitely matter and I will ensure to pass on your feedback to the relevant departments to make sure everything is perfect. Should we have the pleasure of welcoming you back in the near future, please do not hesitate to let us know if there is anything we can do to make your stay more comfortable! Warm regards, Philip Nguyen Assistant Manger

Good stay

Customer review rating 4.5/5

Sam W. Business - Confirmed reviews ALL

Great accommodation, good service

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you had an excellent experience. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and I will be sure to pass your feedback on to Nicolette for making your stay extra memorable. Thank you for your kind feedback, and we hope to see you again soon for another fantastic stay with us. Warm Regards, Felise Irlandez Assistant Manager

Great stay

Customer review rating 5.0/5

Dawn Couples - Confirmed reviews ALL

First away break since COVID-19 lock down and surpassed expectations. Staff were amazing and dining experience exceeded our expectations.

Dear Dawn, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are pleased to hear that you had an excellent stay and had an amazing dining experience. What better way to enjoy your break from everything that is happening! It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass your feedback on to the team as they will be extremely delighted! Thank you for your loyalty to Accor and we look forward to be welcoming you back in the near future! Warm Regards, Nicolette Ng Assistant Front Office Manager

Central

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good beds and nice room bathroom tiny. Nice staff

Dear Ms. H., Thank you for your recent stay at the Novotel Sydney Central. I am delighted to hear that you had an overall positive experience and you found our staff to be nice. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Well located and good stay !

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very pleasant experience, polite and friendly team , clean nice rooms . Great breakfast! Thank you guys !

Dear Ms. R., Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience and that you enjoyed your breakfast at our Thomas St. Kitchen & Bar. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Had a lovely time within my stay , it was only for 1 night but the staff on the night of 24,06,20 were amazing so friendly and kind.

Dear ,Ms. O., Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience and that you found our staff to be amazing - I will be sure to pass your compliments to the team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Close to Sydney attractions including Darling Harbour.

Customer review rating 4.5/5

Peter R. Families - Confirmed reviews ALL

Another good stay. Staff are excellent and very obliging. Breakfast was also very good and resteraunt was very clean following all COVID guidelines. Will return.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to have you with us. We are delighted to hear that you had an excellent stay and and that you enjoyed your breakfast at our Thomas St. Kitchen and Bar. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Kind Regards, Felise Irlandez Assistant Manager

Great Location

Customer review rating 4.0/5

Ryan C. Business - Confirmed reviews ALL

Check in was efficient and and all reception staff were very friendly throughout my stay. The bar staff were not as friendly for some reason. The room was comfortable and well appointed. The bed and pillows great. The bathroom was clean and nice, but the shower was an over bath one and was slightly awkward to get in and out of past the toilet. The toilet paper holder was under the vanity and was a big stretch to get to from the toilet. Location is what made this hotel a great choice, with a Woolworths and Bottle Shop a 2 min walk away, and a myriad of fantastic restaurants to choose from were surrounding the hotel, naturally the majority being different types of Asian cuisine due to being in Chinatown area.

Dear Ryan, Thank you for your recent stay at the Novotel Sydney Central. We are delighted to hear that you found your room comfortable for your stay and that our location is convenient to your needs. I trust that you had an enjoyable time with us. As for your concerns mentioned, I have passed your feedback on to ensure that the appropriate measures are taken to improve our services for our guests and we appreciate you taking the time to let us know. Thank you for your loyalty to Accor and we look forward to be welcoming you back in the future. Kind Regards, Nicolette Ng Assistant Front Office Manager

Well looked after

Customer review rating 4.5/5

Lee Couples - Confirmed reviews ALL

The staff were absolutely fantastic. They took time to ensure we were looked after while we were visiting Sydney to be with our daughter who was facing major surgery.

Dear Mrs. M., Thank you for your recent stay at the Novotel Sydney Central. I am delighted to hear that you had an overall positive experience and that our staff had looked after you well. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope your daughter is having a fast recovery. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Friendly staff And good location

Customer review rating 4.5/5

Andy M. Families - Confirmed reviews ALL

The hotel was understandably quite given Covid 19. However the young lady on reception who checked us in and out was very god at her job, very friendly, remembered our names and was extremely helpful with some issues getting out of the car park. These are the experiences that make people return to a hotel.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you found our location convenient and our staff to be friendly. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and I will be sure to pass your feedback on to Felise for making your stay extra memorable. Thank you for your kind feedback, and we hope to see you again soon for another fantastic stay with us. Warm Regards, Nicolette Ng Assistant Front Office Manager

Friendly and helpful staff

Customer review rating 5.0/5

Deb R. Solo - Confirmed reviews ALL

Jus one night but from the time I called and booked to checking in and assistance given with in room dining to checking out, all my encounters were terrific.

Dear Ms. R., Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 100/100 review! I am delighted to know that you had a seamless experience from start to finish. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass your compliments on to Brian and Nicolette for making your experience extra memorable. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Felise Irlandez Assistant Manager

Well located, friendly staff.

Customer review rating 4.5/5

Louis Couples - Confirmed reviews ALL

The location is close to everything you need. The staff are extremely friendly and helpful.

Dear Louis, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you found our location convenient and our service to be friendly and helpful. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and I will be sure to pass your feedback on to Felise for making your stay extra memorable. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Warm Regards, Nicolette Ng Assistant Front Office Manager

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