Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,284 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 Sydney, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hyde Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 Sydney
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,284 reviews

TripAdvisor Rating  4.5/5  1,914 reviews

The place to stay overlooks Circular Quay

TripAdvisor rating 5.0/5

NorthStar22869518809 Couples - TripAdvisor review

Great location harbor view to kill for a few minutes walk to ferries,light rail , trains and buses plenty of other restaurants close by including a 24 hour restaurant ,if hotels own popular restaurants don’t suit opera house a few minutes away. Accommodation very clean friendly staff and obliging ,complete kitchen dishwasher washing machine and clothes dryer included

Dear NorthStar22869518809, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We are so pleased to hear that you enjoyed our prime location with the stunning harbour views, as well as the convenience of nearby transport options and restaurants. It's great to know that our clean accommodations, friendly staff, and well-equipped amenities, including the kitchen, dishwasher, washing machine, and dryer, made your stay comfortable. We truly appreciate your kind words and are thrilled that you had a pleasant experience. We hope to welcome you back in the future for another memorable stay. Thank you again for your valuable feedback. Sincerely, Pullman Quay Grand Management Team

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

One of a kind

Dear Paul D., Thank you for your wonderful review! We're glad you enjoyed the unique aspects of your stay. We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We hope your 'One of a kind' experience will stay with you long after your departure. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Wouldn’t recommend

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Previous guests hair in bathroom in shower and on floor Dated room, not like images on website Dusty vases Damaged cabinets in bathroom and lounge room Charges to bill that weren’t ours Not worth the money spent Photos sent to management with no response On check-out parking was given free as an apology

Dear Alisha L., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Quay Grand Sydney Harbour. We sincerely appreciate you bringing these concerns to our attention. We understand your disappointment regarding the condition of the room, including the cleanliness issues, outdated furnishings, and damage. We strive to maintain high standards of cleanliness and comfort for all our guests, and it is clear that we fell short of these expectations in your case. We are also investigating the discrepancies you noted with your bill and will ensure any unauthorized charges are promptly rectified. We have shared your photos and feedback with our maintenance and housekeeping teams to address the specific issues you raised, including the damaged cabinets and dusty vases. We are also reviewing our room images to ensure they accurately reflect the current condition of our rooms. We value your feedback and will use it to improve our guest experience. We apologize again for the shortcomings you encountered during your stay. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Average but great location

TripAdvisor rating 3.0/5

srinivasum2019 TripAdvisor review

We selected this hotel specifically for NYE in Sydney. For that aspect it was fantastic. Great location to take ferries or walk to the Opera House or the Rocks. We dined at Q dining for NYE and would not recommend it. The food was average and the views of the harbor for fireworks are obstructed. All the guests went to the street to watch so was an expensive dinner with average food. I emailed several times before our stay and reservation responses took days and there is basically no concierge help. I asked many questions relating to NYE and no one knew answers before or during our stay. It turns out all you needed to do was go outside front entrance and could walk down Macqaurie street and see the fireworks great. If someone had told us that we would not have booked Q dining for $400 a person The hotel itself is very dated with old rooms and terrible showers. The water would frequently shift between hot and cold. The size of the rooms and location only make with worthwhile

Customer review rating 4.0/5

Mike J. Couples - Confirmed reviews ALL

Good location and very helpful staff!

Dear M W J., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We're thrilled to hear you enjoyed our convenient location and appreciated the assistance of our team. At Pullman, we strive to provide excellent service and create a positive guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

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Other web-users rate our hotel

  • 828 reviews 9.7/10 Location
  • 997 reviews 7.9/10 Room
  • 792 reviews 7.9/10 Service
  • 8 reviews 1.5/10 WiFi
  • 289 reviews 7.9/10 Comfort
  • 203 reviews 5.6/10 Cleanliness
  • 155 reviews 5/10 Value
  • 137 reviews 5.6/10 Breakfast

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