Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,558 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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Pullman Quay Grand Sydney Harbour - Image 4
61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,558 reviews

TripAdvisor Rating  4.5/5  1,927 reviews

Customer review rating 3.5/5

Wing C. Families - Confirmed reviews ALL

Overall decent stay - no recognition of status. Room is clean, good to see that the sofa bed was set up as requested. Stayed in Parkroyal in Darling Harbour the week before, the service is much better, at the very least they recognised the status and explains the benefits.

Dear Mr. C., Thank you for taking the time to share your feedback. We're glad to hear that you had a comfortable stay and that the room setup met your expectations. That said, we’re sorry to hear that your loyalty status wasn’t acknowledged during your visit. As a valued member, you absolutely deserve to feel recognized and appreciated and we regret missing that opportunity. We’ve shared your comments with our team to ensure this is addressed moving forward. We hope to have the chance to welcome you back again soon and provide a more seamless and rewarding experience next time. Warm regards, Pullman Quay Grand Management

Customer review rating 4.0/5

Shaun S. Business - Confirmed reviews ALL

Stay here regularly the room and views are excellent 1 down fall rooms are supposed to be ready for check in at 2 o'clock we had to wait till 2.45 before we could get in if your paying 5 star prices you would think things would be organised

Customer review rating 4.0/5

Courtney S. Families - Confirmed reviews ALL

We stayed as a family of 4 and had a great time. The staff were lovely and accommodated us where they could. Scored an 8 as I had asked before leaving for the day that house keeping specifically clean the bath whilst we were out which we were assured that everywhere is done. After a long day of exploring we came home to the bathrooms not cleaned. I called straight away and was told someone would be there asap however after 2 hours I had to call again and follow up, by that time I had two toddlers crying because they were ready for their night time routine of bath and bed. 30mins later and someone finally showed up. Apart from that we had a fabulous time and will be back.

Dear Courtney S., Thank you for your wonderful feedback! We're thrilled to hear your family of four had a great stay and enjoyed our lovely staff. We sincerely apologize for the housekeeping oversight regarding your bathroom and the delay in addressing it. We understand how frustrating this must have been, especially with toddlers ready for bed, and we're very sorry for the inconvenience this caused. We also regret to hear about the issues with your food order. This is certainly not the standard we aim for. We appreciate you bringing these matters to our attention, as it helps us improve. We're delighted to know that despite these challenges, you still had a fabulous time and plan to return. We look forward to welcoming you back for an even better experience. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Customer review rating 5.0/5

Abby W. Families - Confirmed reviews ALL

We were very pleased with the location, the views and especially with the Vivid Sydney was on. Thank you very much for your friendly staff and services!

Customer review rating 3.5/5

Chris M. Couples - Confirmed reviews ALL

Check-in and checkout friendly and helpful as usual. Breakfast was a poor experience. Service was below par, food ok, coffee and drink service poor.

Dear Mr. M., Thank you for sharing your feedback with us. We're delighted to know that your check-in and check-out experiences were friendly and helpful, as always it’s great to hear that our front office team continues to make a positive impression. We’re sorry to learn that breakfast didn’t meet your expectations this time. While we’re glad you found the food satisfactory, we understand that the overall service particularly with coffee and drinks could have been better. Your comments have been shared with our restaurant team, as we're always looking for ways to improve and enhance the guest experience. We truly value your continued support and hope to welcome you back soon for a stay that’s enjoyable from start to finish. Warm regards, Pullman Quay Grand Management

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Other web-users rate our hotel

  • 918 reviews 9.8/10 Location
  • 1,125 reviews 8/10 Room
  • 888 reviews 8/10 Service
  • 8 reviews 3.6/10 WiFi
  • 215 reviews 5.5/10 Cleanliness
  • 186 reviews 5.1/10 Value
  • 145 reviews 6/10 Breakfast

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