Pullman Quay Grand Sydney Harbour Hotel 5 stars

Customer review rating 4.5/5 6,788 reviews

Pullman Quay Grand Sydney Harbour
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Discover the delights of seductive signature cocktails in our vista bar Hyde Hacienda Sydney

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on requestPaying
  • Boat excursions (Nearby)Paying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000
sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :  VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Our accommodations

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

Deluxe One King Bedroom Garden View Suite

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft

Deluxe One King Bedroom Harbour View Suite

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft

Deluxe Two King Bedroom Garden View Suite

  • Max. number of persons: 6
  • Area: From 120 / 1292 sq ft

Deluxe Two King Bedroom Harbour View Suite

  • Max. number of persons: 6
  • Area: From 120 / 1292 sq ft

1 Bedroom Suite Garden View

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

1 Bedroom Suite Harbour View

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Garden View

  • Max. number of persons: 6
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Harbour View

  • Max. number of persons: 6
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar
Apartments

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our location between the Royal Botanic Gardens and Sydney Harbour, Q Dining is 'where land meets sea'. Our modern Australian menu strives to acknowledge the traditional owners of the land with a focus on locally sourced produce

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Hyde Hacienda Sydney

Type of cuisine: Wine bar

Explore Hyde Hacienda Sydney Bar + Lounge's seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconicSydney Harbour

Hyde Hacienda Sydney

Non contractual photo

Explore Hyde Hacienda Sydney Bar + Lounge seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconic Sydney Harbour

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 170

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,788 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,790 reviews

Lovely apartment, perfect location

Customer review rating 4.5/5

Suer Couples - 30/06/2020 Confirmed reviews ALL

We had a one bedroom harbour view apartment which has been refurbished. The position is right on Cicular Quay with a view of the Harbour Bridge. Perfect for exploring all of the Sydney CBD, and beyond via the ferries on the doorstep. Reception was efficient and friendly, the apartment was immaculately clean with all the amenities one would need for a long stay. As in the past, it is difficult to park when checking in. There is a 5 minute stopping area, but it is always occupied by non guests who have left their cars for hours. So one person has to sit in the idling car on the road while the other checks in and looks for the car valet to park the car.

Dear Susan C R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Amir Asemantab, Assistant Manager

Always enjoy staying here

Customer review rating 4.5/5

Peter Business - 29/06/2020 Confirmed reviews ALL

Great views and lovely accomodation

Dear Peter J., Thank you for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Amir Asemantab, Assistant Manager
Customer review rating 4.5/5

Robert D. Couples - 28/06/2020 Confirmed reviews ALL

lack of info regarding lack of breakfast, limited menu etc. TV in bedroom kept switching on every 1/2 hr & even though reported nothing done while we were there.

Dear Robert d., Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. I do apologies for your disappointment regarding our limited dining facilities during your stay. We do hope to welcome you back here in the future to hopefully give you the luxurious experience we are so proud to give all our guests here at the Pullman Quay Grand Sydney Harbour. Kind Regards, Amir Asemantab, Assistant Manager

Nice room renovation

Customer review rating 4.5/5

Sk5000 Couples - 27/06/2020 Confirmed reviews ALL

So good to be back at the Pullman after several months due to COVID-19. Our room had been nicely renovated so that was an added bonus.

Dear Shula K., Thank you for your kind feedback. It is so lovely to hear you enjoyed your newly refurbished room. We hope to welcome you back some time soon. Kind Regards, Amir Asemantab, Assistant Manager
Customer review rating 4.5/5

Stephen K. Couples - 26/06/2020 Confirmed reviews ALL

Unfortunately disappointed

Dear Mr K., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment and the issues you experienced during your stay. I do hope you give us further opportunities to look after you in the future. May I kindly request that you contact myself directly regarding future bookings. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Kind regards, Simon Anderson Front Office Manager

Everything was exceptional

Customer review rating 4.5/5

Anonymous Couples - 16/06/2020 Confirmed reviews ALL

Always pleasant experience

Dear Mr P., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Anderson Front Office Manager

Disappointing compared to previous stays and apparent 5 star hotel standards

Customer review rating 4.5/5

Anonymous Business - 15/06/2020 Confirmed reviews ALL

As a loyal Accor member that comes to your hotel multiple times per year this was a very disappointing stay on so many levels We have even had 3 conferences at your venue in the past few years... bringing at least 30K to your hotel in conferences...add that to all the rooms, F&B spend and our other stays... yep, we like you hotel, it's one of my favourites in Australia and globally with all my travel. BUT here's just a few of the problems we had, and reasons for the very disappointing stay... 1) We arrived and were made to wait more than 15mins to get checked in as there was only 1 person at reception. A female staff member (apparently a male was elsewhere). Several people were frustrated with having to stand around and wait so long. 2) I had to unload my own car as my own Bellboy. I also had to take all the luggage to my room by myself. No one helped, no one even offered to leave it and have it brought up to the room. I understand that might not seem like a big deal, but if I am expected to pay premium prices for 5 star service and it doesn't even match 3.5 star service...then what am I paying the extra for? 3) No drinks vouchers or Accor benefits were offered or given at Check in. Nor upon getting to our room. No thank you note. No wine, chocolates, nothing. Not even a simple bottle of water. Whilst I understand "Covid" issues across all industries and hotels, I'm failing to see why the simple basics of loyalty, respect and a few simple expressions of gratitude are completed neglected. 4) We were room 801 - 2 bd. I was using the room to setup lights, 2 round bar tables for the presenting of a live 2 day digital conference for clients of mine with a great setup, plenty of room as obviously we couldn't have people face to face at your hotel like previously in the conference rooms. The challenge was we checked in Thursday around 12.30pm dependant on when we were actually checked in (see point 1 above). We rang reception to request the 2 round bar tables at approx 1pm as we needed them for a 2pm start with a few clients in a pre conference session. Nothing arrived. We called at approx 1.15pm again at 1.30pm and each time we were directly told "they are being brought up right now" and each time nothing occurred. My wife was the one that called at 1.30pm again clearly expressing the urgency of getting them and even offering again, to have me come down and get them myself. I honestly didn't mind. I again called myself at 1.40-1.45pm, this time being direct as I am sick of being lied to as they were NOT "being brought up right now". I even offered AGAIN to come down and get them. FINALLY at 1.58pm 2 tables arrived. Physically impossible to setup screens, laptops, cords, cameras and lighting etc for a 2pm start... we rushed around stupidly and started approx 2.12pm to the disappointment and frustration of my clients 5) One of my staff was staying in the 2nd room and when we rang housekeeping to get the 2 single beds made up into 1 bed, at around 4pm, we were told that housekeeping could not change the room today as they had gone home. We then offered to do it ourselves, but we needed the larger sheets. We were told that they could not provide that and we would have to wait until the next day for housekeeping to do it. Seriously? We couldn't make up our own bed?!? 6) I rang through to reception requesting a few bottles of water for myself, my wife and my team member. Probably around 1030-11pm is when i rang. I was told that "we don't have any" to which I was very surprised... a 5 star hotel that doesn't have a few bottles of water? And besides that, it's complimentary to Loyalty members... and I didn't even get any upon arrival either... I was quite shocked and literally said "ummmm..." and paused not sure what to say. I was then told "I will find some and bring them up". So I hung up feeling perplexed but assumed it was ok. 5mins later, 4 bottles of water were delivered... sparkling water. Not still. Sparkling. None of us were wanting sparkling water at 11pm. This whole situation was just weird, wrong and perplexing. And then upon checkout I was charged for the bottles of sparkling water?! Ruth did then offer at check out to not charge us for them but none of that should have happened in the first place. 7) When my staff member went to bed and went to plug in a phone charger near the bed side table, he put his hand onto a used condom packet... Ah yep. you read that correctly. A USED CONDOM PACKET. In fairly decent view that anyone who made up the bed, would have easily saw at the top of the bedside table. Don't know what else to say here but that I am appalled at the lack of hygiene. Forget Covid, this is bad enough. 8) As you're aware, Q Dining is not open for breakfast. Whilst the scapegoat is "covid-19" the reality is, that if the restaurant can be open from 5pm onwards, then it can be open for breakfast. I understand business (I have 6 companies, 3 of which are global and some are involved with franchising) so i understanding expense management, loyalty programs et al and your situation with breakfast being no doubt "free' for many staying in house loyalty members... and hence, breakfast being available is actually a large cost to you. I get it. But it's a cheapshot of cost savings for your hotel. Not once on any booking pages, nor even now on the website, does it advise of breakfast not being available / Q Dining not being open until 5pm etc. (check your online booking even today and it actually PROMOTES Q Dining and it's opening hours for breakfast etc, which is actually false advertising and deliberately misleading guests. Yes it's a simple and cost saving move for the hotel to not have to cover the costs of breakfast, but it's a dodgy move to not offer breakfast that ultimately you lose money from, but leave open dining for dinner, because you know you can make money from it. As a businessman, you know that's NOT the right thing to be doing to deceive customers, especially loyalty members that are meant to be experiencing 5 star treatment and the hotel did NOT advise or even attempt to make people aware of the restrictions in service, breakfast etc. In fact, the exact opposite of promoting false information. 9) The fitness are and pool aren't open. I understand that. No issues there with all the covid restrictions. I'm not complaining as I understand your situation but this does add to the frustration of paying full PREMIUM price for 5star, that did not even go close to that standard or services offered. I am very disappointed with you hotel and staff. I paid nearly 2k for 3 nights accommodation. Services were exceptionally limited (no gym/pool) check in was a nightmare. No room service. No bellboy or assistance with luggage. It took nearly 1hr to get 2 bar tables delivered to the room. No larger sheets for bedding could be provided. No loyalty drinks. Nothing in the room upon arrival. Not even water. BUT we did get a USED CONDOM wrapper "provided". And then we were deliberately misled around the restaurant and breakfast. Even just breakfast alone for 3 mornings (2 rooms - 4 loyal members) costs me another $120 ($30 pp) added to the hotel stay. Yet despite all of that horrendous service or lack thereof, we were charged a PREMIUM PRICE for everything. $1,800 for 3 nights without any service, no loyalty, no breakfast, poor cleanliness etc... seriously?! I settled a $2,900 account at check out (without a fuss) with car parking, another room at the hotel for my Executive Assistant to stay in Do you feel that is acceptable for a 5 star hotel? Your hotel? Forget our 30+K loyalty in past few years, this is poor enough. Even paying $750 for one night without breakfast after being mislead... Seriously frustrated with your hotel. I'm expecting an apology, a call asap and significant remuneration/rebate on premium costs and services that weren't even close to being fulfilled.

Dear Mr P., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our General Manager has reached out to you via email, please let me know if you have not received any communication and i will ensure this is rectified. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Anderson Front Office Manager

Good service from the staff.

Customer review rating 4.5/5

Daryl P. Business - 15/06/2020 Confirmed reviews ALL

Apartment had been upgraded, so I suggest the Manager: 1/ look at the screws missing on the dining chairs. 2/ Check the stupid tap on the sink, its not useable in regard to design and pressure. 3/ Room service was very basic. 4/No fresh milk and drink voucher { usual items} These are small criticisms and the reason for the above is I own a 64 room Hotel and I always appreciate comment.

Dear Daryl P., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In terms of the sink I completely appreciate your feedback and have already raised this with designers. It was raised immediately by our housekeepers. Again in terms of room service we are working as best we can to find a balance with the current staffing structures and operating parameters we have hence the reduced size of our offering. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Regards Steve General Manager Pullman Quay Grand

Well located great stay , beautiful staff

Customer review rating 4.5/5

Robert P. Couples - 10/06/2020 Confirmed reviews ALL

Well I’m impressed staff came to car ,got our bags took car away , reception staff were excellent. Lovely manners , funny thing is when I get called mr P. I look over my shoulder to see if dads around . Well impressed with room , cleanliness. View was excellent. First time for me in a 5 Star . Will I do it again yes I would . My partner being Thai , has started to visit all parts of Australia been here 11 years , came to Australia jumped on train and moved up Newcastle way . Her experience in Sydney was a first and as much as she don’t like big cities she enjoyed it . Thanks again we will be back to stay at your lovely venue.

Dear Robert P., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regard, Amir Asemantab Assistant manager

Great Location

Customer review rating 4.5/5

Anonymous Business - 10/06/2020 Confirmed reviews ALL

Had a short stay of only one night, but as always at PQG a wonderful experience.

Dear Bobby S., thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind Regard, Amir Asemantab Assistant manager

great spot

Customer review rating 4.5/5

Shaun S. Couples - 29/03/2020 Confirmed reviews ALL

fantastic views and location

Beautiful view, amazing staff and overall i felt welcomed

Customer review rating 4.5/5

Alec A. Couples - 29/03/2020 Confirmed reviews ALL

Simple words amazing wonderful worth the stay

The best & most beautiful location on Sydney Harbour. Beautiful Hotel with lovely, large, clean rooms. I stayed in the harbour view room & it was the best view.

Customer review rating 4.5/5

Maria O. Couples - 26/03/2020 Confirmed reviews ALL

I had the most wonderful stay ! It was my second stay in the same Harbour View Room & loved the spacious, clean room with stunning views, the whole hotel is Beautiful & I will stay again ! I would also like to thank the front desk staff who checked me in early & I was able to enjoy my Beautiful room earlier ! Lovely & welcoming staff on the front desk always makes the difference. I would also like to thank the reservations guy on the phone, I think his name was Stephen, I spoke to him the night before my stay to request an early check in & he was very pleasant & very helpful. Thank you Pullman Quay Grand for a fantastic stay ! Have stayed twice now & will stay again real soon ! :)

Extremely helpful staff

Customer review rating 4.5/5

David H. Families - 25/03/2020 Confirmed reviews ALL

Had excellent stay in the difficult CoranaVirus circumstances. Staff could not have been more helpful in dealing with all requests.

Great location

Customer review rating 4.5/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

Great location, terrible hotel. Worst we've stayed in a long time.

Amazing location

Customer review rating 4.5/5

Shantelle Families - 24/03/2020 Confirmed reviews ALL

Beautiful views, great room service. Only downside for me was the pillows were a bit uncomfortable.

Excellent location

Customer review rating 4.5/5

Gary Business - 24/03/2020 Confirmed reviews ALL

Location outstanding, room decor a little 'tired' and some of the gym equipment not functional.

Great staff, food and location

Customer review rating 4.5/5

Anonymous Friends - 23/03/2020 Confirmed reviews ALL

Team we’re welcoming and fantastic. The elevators were down for the day and we were stuck in the pool area for a little while but they were so helpful and kind towards us. The food was great But the bar the music was a little loud we couldn’t talk to each other sitting next to us. But overall very good location.

Great Position!

Customer review rating 4.5/5

Daniel Couples - 22/03/2020 Confirmed reviews ALL

Fantastic hotel and staff were extremely friendly and helpful .. Room was spacious and very clean!

Love the Location

Customer review rating 4.5/5

Anonymous Couples - 19/03/2020 Confirmed reviews ALL

We have stayed at your hotel many times. This time a few things went wrong. One day we did not have hot water. During our stay the lift was not working on many occasions. There are only two lifts for guests to use and one was not working at all. The out door table on the balcony was very unsteady. I did mention this but no one came to check it out. We love the location of the hotel and enjoy our stays.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in sydney