We asked for a room near the lifts as my husband is 80 years of age and can not walk to far. You had put us in 507 which was the furthest room away. I rang reception and the lady on there was very helpful and moved us to room 501. Which is a disabled room and was a good room for my husband. Had problems with the safe)couldn't open it, it was locked) and also the telephone wasn't working. The maintenance man came the next morning and fixed both problems. I found the reception staff very helpful and friendly.

It was enjoyable

Was really nice. Bedroom was a little warm aircon first work in there.

Great location central to cbd and will stay again. Did not stay long enough.

Great staff who cant do enough for you , love staying at Sebel Harbourlights , its central to everything & as a local its always nice to know the constant high level of service & rooms.

My husband and I were celebrating my birthday and our wedding anniversary. We were both in need of break away to rest. Firstly I phoned ahead to see if we could have an early check-in, this was possible. Sharon the receptionist went out of her way, even showing us the unit for people with disabilities, I'm on a walker and my husband is 90yrs old. Needless to say we loved it. The whole staff were extremely helpful over our 4 day stay. This place with be our home away from home when next in Cairns for R&R. Restaurants are on the ground floor on the waterfront, what more could you ask for.

Excellent

No hot water. Extremely disappointed that had to have a Luke warm shower

From the lovely Hannah who checked us in to the room upgrade and bottle of bubbly for my birthday weekend and the lovely apartment with views over the water everything was fabulous. Definitely will stay here again.

On check in my card was declined twice due to an Eftpos error and I decided to check my account online before a 3rd attempt and the money had been taken out whilst the kind receptionist was a but confused on what to do as her accounts showed not paid. It was very awkward and uncomfortable. However I wasn't paying again. The room was very clean and sterile. The bed was 2 single beds pushed together and on wheels so it just kept moving around. The pillows were hard as rocks. But the worst part was the alarm on the inside carpark door lifting up and down constantly from 5am. I cant believe that is normal and I'm sure many had to of complained about it.

Reception staff very helpful and very friendly

Average experience Basic room, smelt very damp Bedding was old Couldn’t get a carpark in the hotel parking so was charged $12 from the hotel to park out on the street overnight (which I don’t believe is hotel property) Friendly reception staff

We loved our stay at the Sebel. The staff were friendly and helpful. The apartment was very spacious and comfortable with an excellent view of the river boats from the very large balcony. Laundry and shower were excellent. The fridge is a bit small but fine for a short stay. Not much room in the ice box though. Great location a short walk to most everything in Cairns. We had an issue with a broken curtain rod which the hotel fixed immediately. Pool upstairs was cold and a bit awkward but with a nice view over the river and parks. I wouldnt choose this hotel for the pool, but the public lagoon one block away is fine for swimming so maybe a hotel pool is not necessary. would be great to have a heated jacuzzi.

What a great find! CHL is walking distance to points of interest including restaurants and the markets. Our room was clean, spacious and had a beautiful view of the harbour. At reception, Greg and Caroline have been excellent, informative and always happy to help. We’ll definitely stay there again when we’re in Cairns.

Had a great time. Staff, service and facilities were excellent. Will be back. It was my birthday and I received a bottle of bubbles and a lovely card. Thank you to all the staff you all did an excellent job.