The Sebel Cairns Harbour Lights 4.5 stars

I would like to thank Gregory at reception for how he made me feel! He welcomed me, acknowledged that and could see that I was exhausted (I did not get in until after 8pm) made a fuss and took the time just to check that I was ok! Now that is true customer service! Thankyou Gregory for looking after me! You have made me feel very welcome, actually every time I have been here you are always there greeting me with a smile and kind words!! THANKYOU! (bookings are made on my behalf, I always request this hotel)

HAVE STAYED QUITE A FEW TIMES AT HARBOUR LIGHTS . WE CHOOSE TO STAY FOR ITS CLEAN COMFORTABLE ROOMS AND CONVIENIENCE OF LOCATION TO CASINO AND GOOD RETAURANTS ON THE BOARDWALK

The front of house staff are excellent and went out of their way to oblige us and if it hadn’t been for them we would have left. However the unit on arrival was in very poor condition: living room drapes were hanging of the tracks (this was repaired), the oven door was broken and dropped down to the floor (this was replaced with a second hand oven), the baking dish and grill stand had baked on grease on them, the kitchen floor was dirty as greasy (and remained so after many complaints to housekeeping and them rubbing over it with a dirty mop), the duvet in the master bedroom had disgusting brown stains spattered all over it, the “art work” on the bedroom wall was dirty and greasy. In my opinion the head of housekeeping should be sacked for allowing the units to end up in such a bad condition.

Well equiped apartment. Given COVID rooms were not serviced but that was not a worry really. I did request fresh towels everyday given the person I was with had a low immune system. And clean towels were a must. BUT they did forget to change them 3 times out of 5. No worries though once I enlighten the staff. It was attended to immediately.

Thankyou to Sharon who showed us to our room and gave us a great last minute deal. Sharon was very helpful and professional.

We stay hear regularly and it is the only place to stay in Cairns. Great location and the staff are great each and every time!

Excellent, efficient reception staff. Perfect position on marina which is lively and scenic. Gives lovely atmosphere to stay, rather than being in a busy back street. We approached hotel direct for tariff as I’m opposed to using booking agencies such as Hotels.com as a large portion of payment goes untaxed to foreign owned companies! Got a great price for the night - very happy! The studio room was clean, bed extremely comfortable and near new. The only negative was a small amount of mould in shower which needs to be attended to, to maintain standard. These small rooms are perfect for a couple of nights. General decor of hotel has been revamped and not ‘tired’ like so many in Cairns.

The location & view of the inlet was great. Comfortable well appointed room

Beautiful one bedroom apartment with everything you could need.

I was allowed to check in as soon as I arrived, very smooth transaction, just how you want to start the day off before a day of meetings

I would appreciate letting you know that you have one of the most competent, friendly and accommodating employees at the Sebel Hotel. We had just driven numerous hours and found are initial accommodation in Cairns at a different hotel totally unsuitable. Out of desperation and incredible luck we drove into the Sebel Hotel and met Ms Sharon Cooper at the front desk. Her friendly, professional and accommodating nature provided us with 3 options to stay at within are budget. We had a wonderful stay at the Sebel and would just like you to know how fortunate you are to have individuals like Ms Cooper representing you….. Regards Charles L.

Friendly and helpful service. Clean room and bathroom. Very useful kitchen and spacious lounge.

Staff were welcoming and accomodating. The room was clean, was spacious and had a lovely view.

Great

I upgraded from a standard room, which on an earlier visit to Cairns I found very pokey and bland to a one bedroom suite, which was very spacious and comfortable. It was worth the extra dollars.