Pullman Cairns International

Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.3/5 1,316 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

  • ALLSAFE certification and 24-hour reception.

Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

  • By plane

    CAIRNS INTL AIRPORT At 8km / 4 miles

  • By train

    CAIRNS STATION At 2km / 1.24 miles

GPS:-16.924157, 145.779124

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Coco's Kitchen + Bar

We love all good food, but we are especially passionate about Tropical North Queensland's wonderful array of local fish and seafood. Pure, honest and clean flavours are vibes that inspire us.

Our accommodation(s)

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beau tiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

Our guest reviews

Our guest reviews for
Pullman Cairns International

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,316 reviews

TripAdvisor Rating  4.0/5  2,866 reviews

Good stay

Customer review rating 5.0/5

Ed… Couples - Confirmed reviews ALL

Great experience

Dear Yelu, We very much appreciate your review and comments and very pleased your stay with us was a great experience. We do hope to welcome you back again soon. Warm regards Pullman Cairns International Team

Excellent!

Customer review rating 4.5/5

Paul S. Business - Confirmed reviews ALL

Special mention to Dylan the Concierge. He was outstanding in helping me organise a trip to the Skyrail. He could not have been more helpful. Well done Dylan!

Dear Paul, We very much appreciate your comments regarding your stay at Pullman Cairns International. We are very pleased your stay was an enjoyable one and that our Concierge was of assistance to you. Thank you again for sharing your experience, we hope to see you again soon. Warm regards Pullman Cairns International Team

Good location

Customer review rating 3.5/5

Tarun P. Business - Confirmed reviews ALL

The room I stayed was old although good maintained. 12th floor. The rooms at lower level are modern than upper floors. Location is good, good ambience and nice staff. Over all, satisfied with my stay.

Dear Tarun P., Thank you for your review, we are pleased your overall stay was an enjoyable one and we hope to welcome you back again soon. Warm regards Pullman Cairns International Team

Very helpful and keen staff to make stay memorable

Customer review rating 4.5/5

Allan T. Couples - Confirmed reviews ALL

Great stay-cation relaxing and enjoying the close places of cairns

Dear Allan T., We very much appreciate your comments regarding your stay at Pullman Cairns International and thrilled you had such an enjoyable stay with us. It is always a pleasure to receive positive feedback and we hope to welcome you back again soon. Warm regards Pullman Cairns International Team

2 nights in beautiful Cairns

Customer review rating 4.0/5

Michael Friends - Confirmed reviews ALL

Pleasant stay

Dear Michael C., Thank you very much for your review, we are pleased you had an enjoyable stay. We also appreciate your feedback concerning Coco's and apologise for your experience with room power and shower. We will share your comments with our team, valuable thank you, as we aim to continuously improve the quality of our services. Thank you again for sharing your experience Warm regards Pullman Cairns International Team

good location

Customer review rating 3.5/5

Brian K. Couples - Confirmed reviews ALL

good , breakfast was disappointing coffee gave cold cups twice staff advise just keep trying , bacon cold so overpriced for what we paid room was excellent

Dear Brian K., Thank you for your review, we are pleased your stay was good but regret your breakfast experience was dissapointing. We shall look into addressing both elements immediately. Thank you again for sharing your experience, and we hope to see you again soon. Warm regards Pullman Cairns International Team

Friendly atmosphere, great stay

Customer review rating 4.5/5

Ann Business - Confirmed reviews ALL

The overall experience was excellent.

Dear Ann, thank you very much for your review and comments - we are so pleased your stay was an enjoyable one. We do hope to welcome you back again soon. Warm regards Pullman Cairns International Team

Still modern considering the age of the hotel

Customer review rating 4.0/5

Deb Business - Confirmed reviews ALL

Loved the chic black and white theme in the rooms and the giant painting behind the bed. Great under cover drop off and pick up area. Protection from rain and sun. The concierge service seems to be a bit hit and miss.

Dear Deborah, We very much appreciate your review and comments regarding your stay at Pullman Cairns International. It is always a pleasure to receive positive feedback which will serve as an encouragement to all of our staff, including our concierge team, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Warm regards Pullman Cairns International Team

Lovely renovated room

Customer review rating 4.5/5

Shelique Y. Families - Confirmed reviews ALL

The hotel was as beautiful as always, the well-appointed room had been recently renovated and was extremely comfortable and quite stunning. Great views over the area, we could see the wharf and enjoyed the balcony space. Breakfast was a standard buffet but fresh and tasty. Very helpful staff and great service in the bar. Pool area was a bit slippery but had a great vibe with gorgeous day beds and lounge areas.

Dear Shelique Y., We very much appreciate your comments regarding your stay at Pullman Cairns International and delighted you had a wonderful stay with us. It is always a pleasure to receive positive feedback and your comments concerning pool and surrounds are noted. Thank you. Thank you again for sharing your experience and we hope to see you again soon. Warm regards Pullman Cairns International Team

Good location, 3 stars quality service and amenity

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

very bad service, you would not expect this from a 4 or 5-star hotel. old building, average to low quality food, old building , very un helpful staff

Dear Khash, Thank you for taking the time to tell us about your stay, we are so sorry that your experience did not meet with your expectations on this ocassion. We hope that you will give us the opportunity to better serve you in the near future. Warm regards Pullman Cairns International Team

Enjoyable and Practical

Customer review rating 4.5/5

Gabi Y. Business - Confirmed reviews ALL

Besides the fact that someone had checked into my room and it been assigned to someone else, the hotel and its accommodation was very good.

Dear Gabi Y., Thank you very much for your review, we are pleased your stay with us was so enjoyable. We apologise for the need to reassign your room and the delay this caused but happy to hear you were comfortable in the allocated beautiful refurbished Superior room. Thank you again for sharing your experience and we hope to see you again soon. Warm regards Pullman Cairns International Team

Well located

Customer review rating 4.5/5

Hamish Business - Confirmed reviews ALL

Accommodation and facilities are good

Dear Hamish P., We very much appreciate your comments regarding your stay at Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team as we seek to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again soon. Warm regards Pullman Cairns International Team

Beautiful room and staff were lovely

Customer review rating 5.0/5

Bradley R. Couples - Confirmed reviews ALL

A night in Cairns with my wife. Finally not business. Dinner was superb and breakfast with friends was great. Room was beautifully presented. Great job team. Rgs Brad and Veronica

Dear Brad R., Thank you very much for your review and comments. We are delighted you had such an enjoyable stay with us and were comfortable in our new Deluxe rooms. It is always a pleasure to receive positive feedback, thank you, and we hope to welcome you both back again soon. Warm regards Pullman Cairns International Team

Well located but your staff were outstanding

Customer review rating 4.5/5

Waran C. Business - Confirmed reviews ALL

The staff made my experience great. Smile, welcoming and helpful

Dear Waran C., So delighted your stay was so enjoyable and especially, that you were made to feel valued and special by our friendly helpful team. It is always a pleasure to receive positive feedback, thank you for sharing. We hope to welcome you back again soon. Warm regards Pullman Cairns International Team

Well positioned- good stay

Customer review rating 5.0/5

Laurence W. Families - Confirmed reviews ALL

The stay at the Pullman was a great experience made possible by the friendly staff

Dear Laurence W., Thank you for your review and comments, we are thrilled your stay was so enjoyable and that our friendly team made it all the more memorable. Thank you again for sharing your experience and we hope to welcome you back again soon. Warm regards Pullman Cairns International Team

lovely decor

Customer review rating 4.5/5

Leonie Business - Confirmed reviews ALL

Food was amazing for our conference Rooms were lovely Location great

Dear Leonie M., We very much appreciate your comments regarding your recent stay and conference at Pullman Cairns International. So lovely to hear your stay was an enjoyable one. Thank you again for sharing your experience and we hope to see you again soon. Warm regards Pullman Cairns International Team

Great venue, modern spacious rooms

Customer review rating 5.0/5

Paul M. Business - Confirmed reviews ALL

I work for outsource financial who had their convention at the Pullman the location was perfect facilities were great and staff couldn’t be any more helpful and accommodating

Dear Paul M., We very much appreciate your comments regarding your stay at Pullman Cairns International. It is always a pleasure to receive positive feedback, we are so pleased your stay and your conference were so enjoyable. Thank you again for sharing and we hope to see you again soon. Warm regards Pullman Cairns International Team

Accor plus failure, great onsite service

TripAdvisor rating 5.0/5

436troy TripAdvisor review

The front desk staff and management were exellent solving a problem that was created by the Accor plus system, i have been an Accor plus member for many years and i am also a Vacation Club member. The Accor plus reservation needs to be put back into the hands of the individual Hotels, i have been increasingly frustrated in the past 6 months with the failure of this system and have considered cancelling my membership. The only reason i have maintained it is because of the great service the frontline staff give, credit to the staff, thumbs down to the current Accor plus booking system, it needs to be looked at, i am hearing poor responses from others as well.

Hello 436troy, thank you very much for your review and for your continued loyalty. We are naturally sorry that you experienced delay and inconvenience upon arrival but are very pleased our front desk team were able to assist and remedy the situation to your satisfaction. Thank you kindly for recognising their efforts. We very much look forward to welcoming you back again soon. Warms regards, Pullman Cairns International Team.

Nice refurbished rooms, lacking customer service

TripAdvisor rating 3.0/5

Markus W TripAdvisor review

We checked in late after 3pm and our room was not ready in time despite being a platinum member, additionally we didn’t get an upgrade as hotel was full so ended up on a low floor with mediocre views so was disappointing. Despite the 2nd night having rooms available for an upgrade, the fact that no one cared to look into upgrading us to a better room as you would expect when you spend 60 plus nights a year with Accor as a loyal member. Better training on how to treat loyal members with a better experience would be great. Unfortunately Spa was closed for renovations and no emails were sent advising in advance so that was disappointing as we had hoped to enjoy a spa experience. Overall on a positive food was great and friendly staff in the restaurant and bars!

Hello Markus W, thank you very much for your review and more importantly, for your continued loyalty. Delighted to hear you enjoyed our beautiful renovated Superior rooms but appreciate your comments about room allocation. Unfortunately due to very high occupancy across our refurbished room inventory, there was no opportunity to upgrade you even on the second night. I apologise that this was not replayed back to you. I am however very pleased you enjoyed our food and found our team in the restaurant and bar friendly. Thank you again, we hope to see you back. Warm regards, Pullman Cairns International Team.

great rooms and location

TripAdvisor rating 5.0/5

Alan P TripAdvisor review

we had a refurbishment room and it was lovely clean and fresh bathrooms were spacious and well pointed breakfast was ok had better bar staff we found rather forward and $6 for a bucket of ice to be sent to the room was a joke front of house staff great

Hi Alan P, Thank you so much for your review, we do appreciate and take all comments on board. Thank you for recognising our front of house team and we hope to be able to welcome you back again soon. Warm regards.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in CAIRNS