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Pullman Cairns International Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 7,743 reviews

ALLSAFE approved hotel

Pullman Cairns International
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+ 19 Services

Hotel extras

  • ALLSAFE certification and 24-hour reception.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

  • Fantastic CBD location is close to all city amenities.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Cairns International

17 Abbott Street
4870 cairns
australia

Tel: +61740311300

Fax: (+61)7/40311465

Check-in from 14h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 8km / 4 miles

  • By train

    CAIRNS STATION At 2km / 1.24 miles

GPS :-16.924157, 145.779124

Hotel services

Cocos Kitchen + Bar

We love all good food, but we are especially passionate about Tropical North Queensland's wonderful array of local fish and seafood. Pure, honest and clean flavours are vibes that inspire us.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 321 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 321 non-smoking rooms
    • 16 floors
  • Languages spoken at the hotel
    • English
    • Chinese Mandarin
    • Japanese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas Additional charge
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Desk equipment available
    • Plugs and converters available on desks
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • CNS Additional charge
  • Underground Self Parking Additional charge
    • On site
    • Public
    • TESLA recharging units
    • Parking opened 24/7
Well-being
  • Pool
    • Outside
    • On site
  • Gymnasium
    • On site

Our accommodation(s)

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beau tiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 700

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 420 people

Find out more

Our guest reviews for
Pullman Cairns International

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,743 reviews

TripAdvisor Rating 4.0/5

2,842 reviews

Great location

Customer review rating 5.0/5

Anonymous Business - 25/11/2021 Confirmed reviews ALL

New rooms are amazing. As a travel agent the value and service is above and beyond

Dear John, I was delighted to read your review! Myself and the team are so pleased that you have enjoyed your stay with us and enjoyed your experience in our new rooms. Thanks so much for choosing to stay with us and we shall look forward to the opportunity of looking after you again! Warmest regards, Monique

Comfortable stay

Customer review rating 4.5/5

Anonymous Friends - 25/11/2021 Confirmed reviews ALL

Very relaxing massage in the hotel. Bar people is very nice to provide free snack for beer. Room service is good

Dear Li Hua, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again soon! Sincerely, Monique Harmer

Great location

Customer review rating 5.0/5

Sarah Business - 25/11/2021 Confirmed reviews ALL

Stayed in newly refurbished room, friendly staff, pool area was quiet nice

Thanks for the awesome review Sarah! I am delighted that you have had such a great stay with us and will share your very kind comments on the service from the team with Shenneal from Reception and and Kellie from Coco's. We hope to be able to look after you again soon! Best wishes, Monique

Well located

Customer review rating 4.0/5

Anita B. Business - 22/11/2021 Confirmed reviews ALL

The furniture is old & tired with chips & laminate lifting. At least one power point should have a USB port so a mobile phone can be recharged.

Dear Anita, We very much appreciate your comments regarding your stay at the Pullman Cairns International, thank you for your time. Please be advised that we are currenly progessing through our rooms rejuvenation program that is seeing us deliver gorgeous new rooms! This will address the areas you have identified as concerns. We hope to have the pleasure of welcoming you back again soon. Kindest regards, Monique

Great place to stay in Cairns for both business and leasure

TripAdvisor rating 4.0/5

ian_wronski Business - 22/11/2021 TripAdvisor review

Pullman International has done a great job improving their facilities through the COVID period. Updated rooms are excellent. Reception and courteousness is very pleasant and warm. Excellent location in downtown Cairns.

Dear ian_wronski, Thank you for choosing to stay with us again, we appreciate your loyalty! Delighted that you have enjoyed our new room experience - I agree they look fantastic! I will pass you kind comments onto the team. We shall look forward with pleasure to your next visit! Kindest regards, Monique

We’ll located

Customer review rating 4.0/5

Julie G. A. D. P. Couples - 20/11/2021 Confirmed reviews ALL

Enjoyed very much but it was a little disappointed that we couldn’t have enjoyed CoCos… Breakfast was nice Staff were good.. We will definitely be back…

Dear Alan and Julie, Thanks so much for choosing to stay with us recently! We are delighted to read that overall you have had a good stay. We have changed the opening hours of our outlets to match business levels but are hoping to be able to extend the Coco's Kitchen & Bar trading hours from next month. We appreciate the feedback and hope to have the pleasure of welcoming you back again soon! Kindest regards, Monique

Excellent staff friendly and hotel was close to me function which was excellent

Customer review rating 4.0/5

Mark B. Friends - 19/11/2021 Confirmed reviews ALL

Excellent staff on booking in were wonderful as i came in off the street

Dear Mark, Thanks so much for the review! Delighted to read that your experience with us was positive and I will share your kind comments with my teamw. We hope to have the pleasure of welcoming you back again soon. Kindest regards, Monique

One night for Business

Customer review rating 4.5/5

Neil Business - 17/11/2021 Confirmed reviews ALL

It was a brief stay and everything was good.

Dear Neil, We very much appreciate your comments regarding your stay at the Pullman Cairns International, thank you for your time! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to be able to welcome you back next time you are travelling to Cairns! Sincerely, Monique Harmer
Customer review rating 5.0/5

Deborah C. Couples - 16/11/2021 Confirmed reviews ALL

Clean comfortable great location and efficient and friendly staff

Dear Debra, What a pleasure to read your wonderful review - thank you! Myself and the team are just delighted that you have enjoyed your stay with us and thank you for acknowledging my awesome team! Hoping that we have the chance to welcome you back again very soon. Best wishes, Monique

Perfect and ideal setting for mother & daughter bonding

Customer review rating 5.0/5

Sylvia W. Families - 15/11/2021 Confirmed reviews ALL

As above

Dear Sylvia, Thanks so much for choosing us for your special mother / daughter bonding weekend! Myself and the team were thrilled that you had such an enjoyable weekend and hope that we have the pleasure of welcoming you back again! Warmest regards, Monique

Greta stay

Customer review rating 5.0/5

Lorraine W. Business - 15/11/2021 Confirmed reviews ALL

I was there for training, well located to my training, shopping, supermarkets and cafes

Dear Lorraine, We very much appreciate your comments regarding your stay at the Pullman Cairns International, thank you for your review! It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique Harmer

Great stay

Customer review rating 4.5/5

Kylie Families - 14/11/2021 Confirmed reviews ALL

Great stay fantastic staff , renovated rooms were really well done

Dear Kylie, Thanks so much for choosing to stay with us recently and then take the time to share your thoughts via this review, we appreciate the feedback! We are delighted to read that you have had an enjoyable stay and so pleased you have enjoyed our newly renovated rooms. We hope to have the pleasure of welcoming you back again soon! Kindest regards, Monique
Customer review rating 4.5/5

Phil M. Business - 14/11/2021 Confirmed reviews ALL

Staff were great althought I did have a cockroach climbing over my bed one night, but mostly a good stay

Dear Phillip, Thanks so much for your review following your recent stay with us at Pullman Cairns International, we appreciate your time! It is always a pleasure to receive positive feedback. I will share your comments with our team. I do apologise however for the unwanted ''friend'' in your room and will follow this up with our Housekeeping Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes, Monique

Beautiful

Customer review rating 5.0/5

Latoya N. Business - 13/11/2021 Confirmed reviews ALL

Beyond terrific

Dear Latoya, What a delight to read your wonderful review! Myself and the team are so pleased that you have enjoyed your visit with us and sincerely hope that have the pleasure of being able to look after you again soon. Kindest regards, Monique

Needs updating

Customer review rating 3.0/5

Stan Business - 12/11/2021 Confirmed reviews ALL

good location for business trip however room was extremely outdated looking tired and worn - was not very appealing.

Dear Stan, We appreciate the time you have taken to post this review - thank you! I am pleased to read that you found our location to be convenient. With regards to our rooms, we are currently progressing through a rooms rejuvenation project that will address the areas you have noted as concerns. We hope to have the pleasure of welcoming you back to experience our new rooms. Best wishes, Monique

Very disappointing 8 day stay.

TripAdvisor rating 2.0/5

Funtimer222 27/10/2021 TripAdvisor review

This would have to have been my worst stay in an accor hotel. Request on room not completed, upon booking no mention of reno, and what was not going to be open ie hotel facilities, and noise bringing it to the reception the response was really disappointing. Reno noise at 7.25am Initial room toilet was blocked, reception told and nothing was done for 24hrs, I had to tell them what I think needed to be done.... due to health room change necessary. Asked about laundry, was told to go across the road due to reno (thats ok), however, that information was incorrect and I felt like a fool when asking. Restaurant not open only for breakfast, which I have to say is poor same menu as last August with less accor deals. Glass in my drinks x2, told bar attendant who had no idea

Dear Funtimer222, Thank you for your review, we appreciate the feedback. Sounds like you had a pretty terrible stay, please accept my sincerest apology that we have let you down. I will follow up your concerns about communication and Lobby Bar with the relevant department leaders. With regards to information about the hotel rejuvenation project and outlet opening times, this information is available on our website and you should have been given an information letter on check-in, I do apologise if this was not the case. Thank you again for the feedback and hoping that we have the opportunity to welcome you back for an improved stay in one of our new rooms. Warmest regards, Monique

Excited to see post renovation & full of tourists

TripAdvisor rating 4.0/5

Fearless792256 16/09/2021 TripAdvisor review

We’ve stayed here every year for a while now. Currently under renovation and eerily quiet due to decreased numbers. Beautiful as always. Excited to see the buffets in full swing and bustling with tourists. Recommend, I’m told all will be happening during holidays…excellent staff and high teas a must

Dear Fearless792256, Thanks so much for choosing to stay with us again, we sincerely appreciate your loyalty! We are thrilled to read that you have had another great experience and shall look forward to the pleasure of welcoming you back to experience our new rooms! Wishing you all the best! Kindest regards, Monique

Fawlty towers of Cairns

TripAdvisor rating 2.0/5

Hilary R 10/09/2021 TripAdvisor review

This hotel has single handily ruined the Pullman Hotels good name. We were alerted to the fact that it was having renovations, but was not aware of reduction and cessation of many of its services, on lunch or dinner. Basic nibble food was available after 4 pm in the bar, not informed when we checked in. Breakfast was a hit and miss affair depending on the staff of the day, though the food was generaly good. Some days service was so slow we witnessed one guest after being served, pick up his plate and leave the room, while many of the small number of guests complained about the wait. Musac, unplesently loud and repetitve.Dinner was available one night, Saturday, but was spoiled by untrained staff with llimited knowledge of service. My plate was snatched away (attempted) before I had finished. Two days of continual jackhammering. Several return guests said they would never come back. Shout out to Precilla on reception who was most helpful.

Dear Hilary R, Thank you for choosing to stay with us on your recent trip to Cairns. Please accept my sincerest apology that several aspects of your stay have fallen short of expectation, I am very sorry that we have let you down. Our Restaurant & Bar opening hours have been adjusted in line with the current business climate and are available for review on our website and in the guest newsletter that should have been given to you upon check-in. I am sorry if you did not receive this, please be assured that I will follow-up with the relevant colleagues. Thank you for acknowledging the service received by Priscilla. Thank you again for the feedback and hoping that we have the opportunity to welcome you back for an improved experience. Warmest regards, Monique

Lovely Stay at Pullman Cairns International

TripAdvisor rating 5.0/5

Annette865 07/08/2021 TripAdvisor review

Excellent service, and a spacious relaxing room with amazing views really made my stay! And a big thank you to staff for the delicious chocolate welcome gift and drinks. I really appreciated such generosity and thoughtfulness. Thank you and I will definitely be back!

Dear Annette865, Thanks so much for choosing to stay with us recently! I am so pleased to read that you have had a lovely stay and my awesome team were able to make it so special for you. We shall look forward with pleasure to your next visit! Warmest regards, Monique Harmer

Overpriced and uncomfortable

TripAdvisor rating 2.0/5

RTWheat 14/04/2021 TripAdvisor review

I thought I’d make our night away without the kids special by upgrading to an ocean view room instead of the regular city view room we tend to get when we stay away. Whilst our room was clean and tidy we did not sleep a wink with the extremely uncomfortable bed. Had I known how uncomfortable the bed was I would have just driven home that night to my own bed. $270 for a room we could not sleep in! We ordered room service. $6.00 to bring a dish to the room! Come on $6.00 is appalling considering it was cooked on site. We won’t be back again.

Dear RTWheat, Thank you for choosing to stay with us recently. I am so sorry to read that you found the bed to be uncomfortable. I am not sure whether you bought this to our attention during your stay as we could have offered you some options, nevertheless please accept my sincerest apology that we have let you down in this way. We would love the opportunity to welcome you back for an improved stay. Please feel free to reach out to me directly at the hotel when you are next planning a visit so that I may personally over see your reservation and stay. Best wishes, Monique

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