Pullman Cairns International Hotel 5 stars

Customer review rating 4.4/5 6,953 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Cairns International
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+ 26 Services
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Hotel extras

Just because you are away from home, doesn't mean you shouldn't feel at home. At Pullman Cairns International, guests have access to a range of facilities to make them feel more comfortable, such as a gym and saunas, Wi-Fi, a concierge and guest laundry.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • CAIRNS INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Cairns International

17 Abbott Street
4870
cairns
australia

Tel: +61740311300

Fax: (+61)7/40311465

Check-in from 14h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 8km / 4.97 miles - Shuttle paying

  • By train

    CAIRNS STATION At 2km / 1.24 miles

GPS :-16.924157, 145.779124

Our accommodation(s)

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beau tiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

City Mountain View Queen Room

Accessible room
  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

City Mountain View Twin Room

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

City Mountain View King or Twin Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Harbour View Queen Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Harbour View Twin Room

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Harbour View King or Twin Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Ocean/Sea view, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Premium City Mountain View King Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Premium City Mountain View Twin

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Premium King Harbor View

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Ocean/Sea view, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Premium Twin Harbor View

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Ocean/Sea view, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

Coco's Kitchen + Bar

Type of cuisine: International

We love all good food, but we are especially passionate about Tropical North Queensland's wonderful array of local fish and seafood. Pure, honest and clean flavours are vibes that inspire us.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Coco's Kitchen + Bar

Non contractual photo

The Lobby Bar at Coco's Kitchen + Bar at Pullman Cairns International is the perfect place to meet friends for a cocktail, unwind after a meeting, or catch up to enjoy the hotel's famous High Tea. Live entertainment every Friday and Saturday nights.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 700

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 420 people

Find out more

Our guest reviews for
Pullman Cairns International

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,953 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,742 reviews

Happy Stayers

TripAdvisor rating 4.0/5

johnbertles 27/10/2020 TripAdvisor review

A lovely hotel but in need of a make over in some areas. Great location but covid has reduced the guest numbers dramatically so hotel had an empty feeling-as is with all hotels now-but staff attentive and everything very well presented. Our room spacious and housekeeping great. Would stay here again in better times.

Pullman Cairns

TripAdvisor rating 4.0/5

janwarren10 Business - 24/10/2020 TripAdvisor review

Starting to look very tired. Definitely needs a refresh. Carpet starting to show signs of wear Nest the lift on the 15th floor. Dining room chair in the Restaurant had material hanging from its base. Pillows very hard & no selection. Staff friendly.

Dear janwarren10, Thank you for sharing your thoughts following your recent stay with us - we appreciate the feedback. Thank you for acknowledging the friendliness of our team. I have noted your comments on our room product and will share these with my stakeholders for their review and follow-up. Thank you again for the review and wishing you all the best! Kindest regards, Monique

Escape

TripAdvisor rating 4.0/5

YoungCoral 24/10/2020 TripAdvisor review

We loved our stay at the Pullman Cairns, the view from our balcony was spectacular, we loved the position of the hotel, easy walk to everything and close to the marina. The staff were very friendly and very helpful. I would not hesitate to recommend this hotel to our family and friends.

Dear YoungCoral, Thank you so much for choosing to stay with us on your recent trip to Cairns. I am delighted that you had an enjoyable stay and appreciated the great views, our location and the service received by our team. We hope to have the pleasure of welcoming you (or your family and friends!) back again next time you are visiting Cairns. Warmest regards, Monique

great stay

Customer review rating 4.4/5

Peter Business - 21/10/2020 Confirmed reviews ALL

The overnight stay was great and the staff very friendly

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again! Warmest regards, Monique Harmer GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Local Getaway

Customer review rating 4.4/5

Bee Families - 20/10/2020 Confirmed reviews ALL

We had an overnight stay for my daughters 20th Birthday. It was a fabulous Locals special and we felt extra spoilt with chocolate cake and champagne for my daughter. Thank you to all the staff at the Pullman Cairns for going above and beyond - so appreciated.

Dear Belinda, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ensure that Emi and our Spa team, our Reception team and Housekeeping team are recognised. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again soon! Warmest regards, Monique Harmer General Manager PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Very impressed

Customer review rating 4.4/5

Mr N. G. Couples - 20/10/2020 Confirmed reviews ALL

My first stay at Pullman's accomodation and was so happy with everything

Dear Mr G., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again soon! Warmest regards, Monique Harmer General Manager PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Very disappointed by my experience - the place is looking very tired and is certainly not of a 5 star rating

Customer review rating 4.4/5

Mark S. Business - 19/10/2020 Confirmed reviews ALL

The rooms smelt of mold as did some of the pillows, the carpets are fraying and again smell, the balcony's are rusting, paint is peeling off walls, the pool is loosing tiles and sealant on pool walls is flaking. Tiles in the pool area are cracked, the decking is starting to rot, the balcony near the day spar is filthy. furniture in the rooms are scratched and old - this is especially the beds - in fact they have not been upgraded for over 13 years - that is the time we have been coming to this hotel. The only areas I would describe as decent is the room's bathrooms and the foyer area. You are going to have some serious competition from new hotels opening in Cairns. All the accommodation areas need an urgent upgrade - in the present climate you can do this by closing floors without affecting stays. Once upon a time the Pullman International was the place to stay - well I am afraid that is no longer the case in it's present form. It also begs the question whether the rating remains for Accor members

Dear Mr S., Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared all of your comments with my key stakeholders for their review and consideration. I would appreciate the opportunity to apologise to you in person, so please feel free to reach out to me at a time that suits or let me know the best time for me to contact you. We appreciate your sharing your concerns, and I hope to have the opportunity of speaking with you. Warmest regards, Monique Harmer General Manager PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Had conference downstairs so room upstairs was just wonderfull

Customer review rating 4.4/5

Ean I. Business - 19/10/2020 Confirmed reviews ALL

Bed was good , checkin was very helpfull as we prebooked and sorted it out when we got there. Breakfast was very nice Over all very helpfull staff.

Dear Ean, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again. Warmest regards, MONIQUE HARMER GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

great location

Customer review rating 4.4/5

Chrissie Business - 19/10/2020 Confirmed reviews ALL

good food, great location

Dear Chrissie, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have also noted your comments regarding arrival wait time and will follow this up with the relevant team members. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again!. Warmest regards, MONIQUE HARMER GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Great night

Customer review rating 4.4/5

Colleen M. M. Friends - 19/10/2020 Confirmed reviews ALL

Wonderful surprise to be upgraded, smooth check-in and check-out, great staff

Dear Ms M., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again. Warmest regards, MONIQUE HARMER GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Good location

Customer review rating 4.4/5

Terry Couples - 18/10/2020 Confirmed reviews ALL

Overall good,but some of the public areas need a little attention to cleaning and re-decorating.

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again soon. Warmest regards, MONIQUE HARMER GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Great stay

Customer review rating 4.4/5

Jackie C. Couples - 18/10/2020 Confirmed reviews ALL

It was a lovely surprise when we found out that we were staying at the Pullman instead of the Pacific hotel. What a fabulous place and we were well looked after, particularly at reception. All staff everywhere were wonderful especially in these times. It's very handy to everything as well. We will recommend this hotel to friends who wish to holiday in Cairns.

Dear Donald and Jackie, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again soon. Warmest regards, MONIQUE HARMER GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM
Customer review rating 4.4/5

M. Couples - 18/10/2020 Confirmed reviews ALL

Lovely

Dear Ms M., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again soon. Warmest regards, MONIQUE HARMER GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

All went smoothly

Customer review rating 4.4/5

Ian Couples - 17/10/2020 Confirmed reviews ALL

We had originally booked at the Pacific and were relocated due that that facility being converted to quarantining. The reception person Tamara was most helpful on booking in and could answer all our questions. She also assisted when I found a mobile phone in the nearby park and she facilitated the return to its owner.

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also ensure that Tamara is recognized for providing you with great service. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again soon. Warmest regards, MONIQUE HARMER GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

looking tired

Customer review rating 4.4/5

Peggy Business - 15/10/2020 Confirmed reviews ALL

For such a known brand to look and smell musty and tired was dusappointingband the level of service experience

Dear Ms M., Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MONIQUE HARMER GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Good stay

Customer review rating 4.4/5

Ian W. Families - 13/10/2020 Confirmed reviews ALL

I was very enjoyable. Even tho it was short. All the staff were super friendly. Checkin was great. The hotel is just beautiful. My favourite. Ammenities and room service all first class.

Dear Mr W., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also ensure that Joven who was the Guest Service Agent that assisted you on arrival is recognised for his great service. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again! Warmest regards, MONIQUE HARMER GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Well located near the ferries and fantastic eateries

Customer review rating 4.4/5

Jennifer A. Couples - 12/10/2020 Confirmed reviews ALL

Staff were wonderful. Pleasant and so very friendly and accommodating. Although we can see the property needs some TLC it is clean, comfortable and welcoming. We hope the tourism picks up for you - thank you for making our stay so pleasant

Dear Ms A., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again. Warmest regards, Monique Harmer GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Very happy

Customer review rating 4.4/5

Matty W. Families - 10/10/2020 Confirmed reviews ALL

1 night get away, down from Mossman didn’t fancy the return trip. Local rates were very good to we took the opportunity to stay away for the night.

Dear Mr W., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again next time you are down in Cairns. Warmest regards, Monique Harmer GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

Good location but not up to expected stanard

Customer review rating 4.4/5

Alastair S. Business - 08/10/2020 Confirmed reviews ALL

I understand COVID19 has placed unusual restraints on the hotel industry however as I have been travelling throughout the last eight months with regular stays at Pullman including when I was one of 12 guests in the hotel, it is disappointing to come across a point in my recent visit where there was no food or drink services on a long weekend. Surely there could have been one person on the Bar to provide light snacks and drinks.

Dear Mr S., We very much appreciate your comments regarding your stay at the Pullman Cairns International. I have noted noted your comments with regards to the restaurant and bar opening times this past Sunday and Monday and will discuss with my team. I am sorry that we have let you down. Thank you again for the feedback and we hope to have the pleasure of welcoming you back again very soon. Warmest regards, Monique

Good location, pleasant stay

Customer review rating 4.4/5

Anonymous Families - 07/10/2020 Confirmed reviews ALL

Nice large pool area. Rooms had all expected facilities however decor is dated and could do with a refresh. Breakfast was included in our room rate but we checked out early to catch a flight, reception organised a breakfast box for us which was a nice gesture.

Dear Mala, Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am pleased to read that you enjoyed our pool and spa area. I am sorry however that your guest room experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again. Warmest regards, Monique Harmer GENERAL MANAGER PULLMAN CAIRNS INTERNATIONAL 17 ABBOTT STREET CAIRNS 4870 – AUSTRALIA T. +6… –F. +6… PULLMANHOTELS.COM – ACCORHOTELS.COM

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