The Sebel Quay West Suites Sydney 5 stars

Customer review rating 4.5/5 5,090 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

The Sebel Quay West Suites Sydney
See on a map
+ 18 Services

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or Sydney Harbour

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centrePaying
  • Well-being
Catering
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Information message

Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street
The Rocks
2000 sydney
australia

Tel: +61292406000

Fax: (+61)292406060

Check-in from 14h00

Check out up to 10h00

  • By plane

    SYDNEY INTL AIRPORT At 17.4km / 10.81 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.8km / 0.5 miles

Our accommodation(s)

Featuring a range of elegant one and two bedroom suites in the heart of the city, Quay West Suites Sydney provides an excellent home-away-from-home for both business and leisure travellers. Suites at this exceptional Sydney hotel provide everything needed for a relaxing stay, including a fully equipped kitchen, laundry facilities, a separate lounge and dining area, a luxurious, modern bathroom and a separate bedroom. Guests can enjoy spectacular views over Sydney Harbour or the stunning Sydney skyline.

Penthouse with 2 Bedrooms, City View

  • Max. number of persons: 6
  • Area: From 140 / 1507 sq ft
  • Views: Harbour view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Apartment with 3 bedrooms, Harbour view

  • Max. number of persons: 6
  • Area: From 140 / 1507 sq ft
  • Views: Harbour view *

* Subject to availability

  • Bathrobe
Penthouses

Our restaurants and bars

THE QUARTIER BISTRO & BAR

Type of cuisine: French

Due to current government restrictions, The Quartier Bistro & Bar is open for dinner Friday and Saturday 5:30 to 9:00pm and for breakfast Saturday and Sunday 7:00am to 10:00am.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Quartier Bar

Non contractual photo

Adjacent to The Quartier Restaurant

Our guest reviews for
The Sebel Quay West Suites Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,090 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,670 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good location

TripAdvisor rating 3.0/5

Don G 17/04/2021 TripAdvisor review

Good location. Close to light rail, ferry terminals and train station. We booked two rooms for our stay. A three night stay for our friends and a room for ourselves for four nights. Our friends got a refurbished room and unfortunately we got an old unfurnished room with a very noisy air conditioner. I will add here that we had booked a refurbished room. On arrival to the room we immediately complained about the the aircon issue and the state of the room with indifference from the front desk staff member who did not offer a new room. Only after insisting firmly were we offered a new room which was refurbished and in excellent condition. The rest of our stay was without issue. All other staff were helpful and polite. On check out we spoke the the manager and felt that our issues has been acknowledged and heard. If your booking a stay here you won’t be disappointed. Make sure you ensure in writing that you have a refurbished room.

nice apartment

Customer review rating 3.0/5

Anonymous Couples - 16/04/2021 Confirmed reviews ALL

Disappointed that the restaurant was not open

Great location, the Manager Sarah has exceptional customer service.

Customer review rating 5.0/5

Danielle Families - 16/04/2021 Confirmed reviews ALL

We had a lovely stay until I fell ill on the last morning with Vertigo. Sarah was amazing by offering different options asking me if I wanted the local Doctor, or do I need an ambulance. Sarah also calmed my 8 year old daughter down as she was feeling anxious about an ambulance arriving to the hotel. Sarah was talking to the ambos over the phone, they decided I needed to be put through to the nurse over the phone and they asked several questions about my health. Sarah went above and beyond even offering a drink and some dry toast, Sarah also offered a late check-out due to my health condition. Jason who was the concierge was excellent too in providing me assistance too. The Sebel Quay West has amazing staff. Please dont publish this about my medical emergency.

In a great location and excellent service

Customer review rating 5.0/5

George M. Couples - 15/04/2021 Confirmed reviews ALL

Had 2 days stay with you and we are coming back again next week for another 2 days, the staff were excellent and we are looking forward to next week.

Dear George, Thank you for taking the time to provide this feedback following your stay with us at The Sebel Quay West Suites Sydney. . We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind Regards, James Ferguson General Manager

A quality place to stay

TripAdvisor rating 5.0/5

Passport05524825391 14/04/2021 TripAdvisor review

The location and quality of the Sebel Quay West Suites is beyond question. Our spectacular three bedroom suite over looking the Harbour Bridge, Opera House and the greater Eastern Harbour was stunning. The staff were excellent and the service is what we have come to expect at this hotel. the location is perfect for any stay in Sydney.

Dear Passport05524825391, Thank you for your feedback following your stay with us at The Sebel Quay West Suites Sydney. We are honoured by your great feedback and pleased every aspect of your stay was enjoyed. The team and I hope to see you return to us again in the near future and we look forward to welcoming you back then. Kind Regards, James Ferguson General Manager

Well located with views to die for.

Customer review rating 4.0/5

Glenda Friends - 13/04/2021 Confirmed reviews ALL

This is our 3rd time staying in the 2 bedroom harbour view room. There is plenty of room for 4 adults very comfortably. The view from our room (904) was top class. One downfall, we decided this time around to have breakfast at the restaurant. Whilst the food was delicious we waited for 40 mins for our meals. Then we had to ask where they were, and they had lost our order so we then had to wait another 15 mins. But overall we love Quay West.

Dear Glenda M., We very much appreciate your comments following your stay at the The Sebel Quay West Suites Sydney. We are pleased to hear that you enjoyed a comfortable stay with us and will share your comments with all staff. We do apologise that your breakfast order was lost causing a delay to you all enjoying your meal. Your feedback has been passed onto the Restaurant Manager for further review and follow up to ensure our processes are being correctly followed. Thank you for your feedback. We appreciate you sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Great Location. Breathtaking views!

Customer review rating 5.0/5

Maureen Couples - 13/04/2021 Confirmed reviews ALL

The suite we stayed in was spacious, well appointed and had spectacular views of the harbour. The staff were very attentive and professional in their dealings with us.

Dear Maureen, Thank you for taking the time to provide this great feedback following your recent stay with us at The Sebel Quay West Suites Sydney. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with us for your visit to the area and we look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

Fabulous views of the most beautiful harbour in the world.

Customer review rating 5.0/5

Claire C. Couples - 13/04/2021 Confirmed reviews ALL

Checking in was a dream The valet parking was excellent and our luggage was taken care of. Our one bedroom apartment on the ninth floor was clean and comfortable, with the added bonus of 2 balconies and opening windows, plus that magnificent view.

Dear Claire C., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Comfortable

Customer review rating 4.5/5

Anonymous Business - 11/04/2021 Confirmed reviews ALL

Friendly, helpful staff. A few issues with the ac but sorted quickly. Room service was delicious.

Dear Alison, Thank you for taking the time to provide this feedback following your most recent stay with us at The Sebel Quay West Suites Sydney. We are thrilled yo enjoyed your time here and value your repeat business and choice to stay with us for your visits to the area. The team and I look forward to welcoming you back again for your next visit. Kind Regards, James Ferguson General Manager

Great location

Customer review rating 4.0/5

Nsthbk Families - 05/04/2021 Confirmed reviews ALL

We enjoyed the stay overall, did not feel much pain due to pandemic which was a good thing.

Dear Boris, Thank you for sharing your recent experience of your recent stay at The Sebel Quay West Suites Sydney. We are delighted you chose our hotel for your visit to the area and appreciate your kind words on your stay, that you enjoyed your time here. We value and thank you for your loyalty to AccorHotels. The team and I are looking forward to welcoming you back to our hotel again in the very near future. Kind Regards, James Ferguson General Manager

Well located !

Customer review rating 5.0/5

Sharon Couples - 05/04/2021 Confirmed reviews ALL

Great apartment in a fab location. Loved our stay and would stay again !

Dear Sharon M., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Amazing views

Customer review rating 4.5/5

B C. Families - 05/04/2021 Confirmed reviews ALL

The staff were friendly, thoughtful and very helpful. Once they realised i was celebrating a special birthday they came to our door with a handwritten card and a bottle of prosecco. Most unexcpected and a lovely surprise.

Dear Bronwen C., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Lovely Stay

Customer review rating 4.5/5

Ingrid S. Friends - 04/04/2021 Confirmed reviews ALL

Lovely room, absolutely amazing views! Few little areas of paint, sliding doors etc that could be neatened up. Overall, very satisfied!

Dear Ingrid S., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

It’s all about the view

Customer review rating 4.0/5

Sonia Couples - 04/04/2021 Confirmed reviews ALL

Very basic accommodation but fabulous view.

Dear Sonia, Thank you for taking the time to provide this feedback following your stay with us at The Sebel Quay West Suites Sydney. . We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel, enjoying the great view. Thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Kind Regards, James Ferguson General Manager

Wonderful staycation in Sydney

TripAdvisor rating 5.0/5

vs1602 01/04/2021 TripAdvisor review

The whole family had a wonderful weekend away. We had 3 x 1 bedroom apartments and enjoyed the facilities on offer, the apartments were clean and spacious, the staff were exceptional and the dining experience was great. All in a great location on Sydney Harbour. Highly recommended a stay at The Sebel Quay West.

Dear Curious511018, Thank you for your great review and choosing to stay with us at the Sebel Quay West Suites Sydney for your group booking. We are pleased you all enjoyed your rooms and the time together. We look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

Excellent rooms, excellent service, great location.

Customer review rating 5.0/5

Anonymous Families - 30/03/2021 Confirmed reviews ALL

This is our second stay at Sebel Quay West and we found everything perfect.

Dear Maggie, Thank you for taking the time to provide this feedback following your second stay with us at The Sebel Quay West Suites Sydney. We are delighted to read that you had an excellent stay, every aspect was outstanding, exceeding your expectations and you enjoyed your second visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with us at the Sebel Quay West Suites Sydney and we look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

Great Sydney getaway

Customer review rating 4.0/5

Leonie L. Couples - 30/03/2021 Confirmed reviews ALL

Good customer service, easy check in

Dear Leonie l., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Amazing Location

Customer review rating 5.0/5

Debbie C. Couples - 30/03/2021 Confirmed reviews ALL

We arrived at Sebel Quay West to our apartment which had the most amazing view of everything that defines Sydney. The interior of the room could definitely do with a joosh up but the whole experience was just fabulous.

Dear Debbie, Thank you for taking the time to provide this feedback following your second stay with us at The Sebel Quay West Suites Sydney. We are delighted to read that you had an excellent stay, every aspect was outstanding, exceeding your expectations and you enjoyed your second visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with us at the Sebel Quay West Suites Sydney and we look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

Same excellent stay after 23 years

Customer review rating 5.0/5

Eleanor W. Families - 27/03/2021 Confirmed reviews ALL

Very helpful staff

Dear Eleanor, Thank you for taking the time to provide this feedback following your stay with us and returning to us after your last stay 23 years ago. We are delighted to read that you had an excellent stay and enjoyed your second visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay again at The Sebel Quay West Suites Sydney and we look forward to welcoming you back in the near future. Kind Regards, James Ferguson General Manager

Very comfortable apartment.

Customer review rating 4.5/5

Ross C. Couples - 26/03/2021 Confirmed reviews ALL

We had one of the older apartments with the most fantastic harbour views. Although the kitchen had everything one could want we preferred to have breakfast at some of the many nearby cafes and dinner at nearby restaurants. Although our package didn't include housekeeping, it worked out better that way as we didn't have to leave everything tidy each morning. Making the bed was no problem and four bath towels were provided for the four days of our stay. The king size bed was extremely comfortable.

Dear Ross C., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in sydney