Pullman Port Douglas Sea Temple Resort and Spa

Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,034 reviews

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Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

ALLSAFE approved hotel

Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ALUCO RESTAURANT AND BAR

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Our accommodation(s)

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view or Lagoon view
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,034 reviews

TripAdvisor Rating  4.0/5  2,212 reviews

Staff and environment were amazing!

TripAdvisor rating 5.0/5

jimjY1111LM Families - TripAdvisor review

My family stayed here during the kids holidays and we are so happy we decided to stay here. Everything was great but the staff really made our stay special. I have read some reviews and I believe people are unaware of the struggles in this country right now. It is clear that this resort is understaffed and I am sure they are looking for people, however, anybody who is up to date with the world's situation will know that Northern Queensland suffered greatly during the pandemic and are still in the aftermath of it. Besides the fact they are understaffed the staff is lovely. They work crazy hard and do it all with a smile on their face! I passed by reception almost every day for a chat and nothing was too much to ask, they ladies were lovely (I mainly spoke to Frederique and Gina) but all the people are reception were great. We had some issues with our flights are Frederique (the manager) managed to extend our stay for a very reasonable price. I did not expect this during kids holidays. The restaurant was also lovely and everybody was working to hard, nothing but respect for this place! We will for sure return next year simply because of the lovely staff!!

Over all review

TripAdvisor rating 5.0/5

Merve O Families - TripAdvisor review

The resort was amazing! We stayed in a two bedroom private plunge pool room! Everything was amazing! We used the in room pool from about 9:30-1 because that when we had sun on the pool! The main pool is so big even when it’s full doesn’t feel full because there is so much room ! Resort, reception staff, pool were all amazing and we had a wonderful stay with our family! Only down fall for this resort is the restaurant and pool side bar staff ! You can tell how much they do no want to be there, and there service unfortunately just isn’t in 5 star standards at all. Room service was great though! One restaurant staff was amazing, he was in the bar during the evening !

Great stay

TripAdvisor rating 4.0/5

vickielis Families - TripAdvisor review

Spent 4 nights at Pullman Sea Temple in a second floor 2 bedroom apartment which included a top floor terrace with BBQ and jacuzzi. A couple of things needed attention and were attended to very promptly. Old stain on doona, dirty BBQ and a dripping tap. All were addressed very fast. Considering price point we paid per night, these things were disappointing however as mentioned addressed very quickly. The pool is now getting on and needs a refurbish as yellow rusty staining around parts of the pool showing its age. And buffet breakfast was just ok. Both quality and selection need improving. Also they took a $200 bond which apparently I have to wait 5-7 business days to get back. The other hotels we stayed at did not do this. Hopefully will get this back soon. On the plus side, the apartment was very well maintained and very clean, serviced daily. Overall a great, relaxing stay and 10/10 for service and room!

lovely stay

Customer review rating 4.5/5

Jo Families - Confirmed reviews ALL

lovely room, amazing pool, great service.

Dear Jo C., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Port Douglas Sea Temple Resort & Spa

Poor Quality, Dark, Cramped, Rundown & Disheveled

TripAdvisor rating 1.0/5

alexniue Couples - TripAdvisor review

I unfortunately have to agree with the majority of the reviews on here regarding the Pullman Sea Temple Resort. Absolutely nothing about this hotel meets the standard of a 5 Star resort except maybe for the main pool. The accommodation is badly in need of refurbishment, it looks like a cheap 90’s motel, rooms are janky, cramped and extremely dirty. The walls are cracking & there is mould on the celling near the air conditioner, the cupboard have water damage and mould, the rooms are dark and have no natural light and there is almost no internet in the room or phone service. Both my partner and I get about 1 bar of cellphone service when we are at the hotel. We are travelling here for a wedding and will need to do some work while we are away, which means that with no wifi connection or service we’ll need to travel into town during those hours, a huge inconvenience. Besides one staff member at reception (a lovely gentleman named Shavart) the staff have been increasingly rude and unhelpful. The restaurant food has been fine, however the way the staff speak to guests surprised us. Not only are they unfamiliar with the menu and simple questions, but we felt so unwelcome and as if they would rather we dine elsewhere (something which isn’t easier to do here in Port Douglas if you don’t have a car). Last night my partner tried to dine there and besides numerous free tables available he was told he could only order take away and the wait for one pizza would be 45 mins. I’m truly appalled by how heinously bad this accomodation is, considering this is not a cheap stay by any means, the hotel really does not meet any of our expectations. We’ve travelling frequently around the world and within Australia and have stayed at both premium and mid tier hotels and Airbnb’s. The Pullman Sea Temple is truly on the bottom of the list of places we’ve visited and I can honestly say we are likely to never risk staying at an Accor property ever again. Even the Mantra in Melbourne City is nicer and newer than this hotel, also an Accor owned property. I’d be surprised if other hotel guests didn’t feel the same way, unfortunately this hotel does not warrant to even call itself a resort, it’s honestly more like a motel, so if you are looking for a nice relaxing stay I’d advise booking elsewhere.

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Other web-users rate our hotel

  • 234 reviews 7.4/10 Location
  • 662 reviews 6.6/10 Room
  • 719 reviews 7/10 Service
  • 16 reviews 3.4/10 WiFi
  • 435 reviews 8.8/10 Pool
  • 347 reviews 4.2/10 Food
  • 245 reviews 4.1/10 Cleanliness
  • 154 reviews 6.4/10 Breakfast

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