Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 3,841 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Port Douglas Sea Temple Resort & Spa
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877
port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Our accommodation(s)

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Studio

Our restaurants and bars

ALUCO RESTAURANT AND BAR

Type of cuisine: International

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 156

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,841 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,125 reviews

Nice room, amazing staff

TripAdvisor rating 4.0/5

LouLynam14 23/10/2020 TripAdvisor review

We went on our first family holiday . Twin boys (1.5 yrs). We stayed in a room that had direct access to the pool and it was perfect! The staff are amazingly friendly and so accommodating with the family. We will be staying here again, thank you!

Excellent.

Customer review rating 4.4/5

Leonie Couples - 19/10/2020 Confirmed reviews ALL

Had a lovely stay. Friendly staff. Immaculate room. Overall excellent holiday. Would recommend. :)

Dear Leonie, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely room

Customer review rating 4.4/5

Aimee Couples - 19/10/2020 Confirmed reviews ALL

The room was what I expected. All staffs have been very lovely.

Dear Sanhajutha, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

amazing as always

Customer review rating 4.4/5

Georgie Families - 19/10/2020 Confirmed reviews ALL

My husband and I have stayed with our parents three times before but this was our first solo trip with our five month old. It was so lovely on check in we were given a toy turtle for her which was so sentimental for me. We absolutely loved our room and the view one of the best stays we have had just so perfect location wise. The pool and pool nbar service is like no other I have ever been in the resort is so beautifully designed. The rooms were made up perfectly everyday and I loved the bathroom amentities. The only feedback I can provide is that the staff in the restaurant are a bit slow. My husband ordered a coffee and said it was a bit of a process to get a takeaway coffee and ended up going out the resort to get coffee for the rest of our stay but apart from this we cant fault anything and hope to be back again and again.

Dear Georgie, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services - we will work on getting the coffee orders out faster. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gorgeous place, wonderful staff

Customer review rating 4.4/5

Sally S. Families - 18/10/2020 Confirmed reviews ALL

WE had a mini break and were extremely impressed by the welcoming and outstanding staff. From Harry who checked us in, to the fabulous bar staff and groundmen who would chat about the beautiful gardens, we were treated with respect and felt very happy.

Dear Sally, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.4/5

T. A. Families - 18/10/2020 Confirmed reviews ALL

Rooms was good, nice swimming pool and restaurant. One big problem for me was uncomfortable pillowS, did not sleep at all.

Dear A., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Lovely resort, low service

Customer review rating 4.4/5

Megan Couples - 14/10/2020 Confirmed reviews ALL

Hotel was very good looking and clean. However we found the service to be quite lackluster, both at check in and pool bar. There was no in room menus or information provided on the spa or restaurant or room service so we never went to any. There was no minibar due to COVID which is fine, but then a single bottle of wine in the room with no note as to whether it was complimentary or paid. Given the hard times currently in the hospitality industry we expected a bit more service to try and get us spending more money on site. Overall a lovely resort but we likely would not return.

Dear Megan, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sorry that your experience upon check in and at the poolbar was not as enjoyable as it could have been. I will work with our team members on improve in this area. In line with our COVID-19 ALLSafe protocols all menus and compendiums have been removed from rooms to reduce contact. A welcome letter should have been presented to you at check in which explains all of the above. A card should have accompanied your amenity to congratulate you on your special occasion - I am sorry this was not in the room. Please do not hesitate to contact me directly in future when back in region - I look forward to making amends. Sincerely,

Beautiful place to stay

Customer review rating 4.4/5

Mandy Families - 14/10/2020 Confirmed reviews ALL

We stayed 6 nights at the Port Douglas Pullman Sea Temple resort in early October 2020 (including the long weekend). We were very happy about having been upgraded from a 1 bedroom apartment to a 2 bedroom apartment. It was very well presented and equipped. The pool was beautiful, although a little cold at the time of the year we visited, as it is not heated. The restaurant was operating at reduced capacity due to Covid-19. Breakfasts were a la carte and we’re delicious. We are in the restaurant one evening with a large group, and the only meals available were tapas, so we ordered one of everything!! Again, very nice but we went into town or cooked on our rooftop BBQ the other nights. The only disappointments were the cleaning of the apartment each day - by the end of our stay the floor was quite littered with dirt, that it was obvious it had not been vacuumed regularly. At home we certainly don’t vacuum every day, but on holidays at such a beautiful resort (and having stayed at some beautiful resorts around the pacific), we had the expectation that the floor and surfaces would be cleaned daily. The food and beverage service staff we also not particularly friendly. Again, this is in comparison to previous stays at resorts in Bali and Thailand for example where the staff always greeted us with a smile. Despite those couple of complaints, it is a very nice place to stay and I would recommend it especially for families, and with groups.

Dear Mandy, Thank you for taking the time to provide me with your valued feedback - it is appreciated. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services particularly housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay!

Customer review rating 4.4/5

Anonymous Families - 14/10/2020 Confirmed reviews ALL

Accommodation clean and well appointed, staff friendly and common grounds very well looked after. A great stay and highly recommend.

Dear Carl, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect location

Customer review rating 4.4/5

Michael Friends - 13/10/2020 Confirmed reviews ALL

Friendly attentive staff, check in was quick easy, directions to the room were clear and easy to follow.

Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

an Ok stay

Customer review rating 4.4/5

Clare.n Couples - 13/10/2020 Confirmed reviews ALL

The room was clean with exceptions to the curtains there were very stained. The breakfast menu doesn't cater for any dietary requirements (GF, DF, VG) and when we asked the staff if we can make some changes they said no, quite disappointing for a 5 star resort. Apart from that everything else was great, the pool is beautiful and the cleaners make up the room very quickly in the morning while we were having breakfast.

Dear Sebastian, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured I am working with our F&B team members and looking the curtains to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will return in the future. Sincerely,

Beautiful accommodation. Close to 4 mile beach. Pool was beautiful.

Customer review rating 4.4/5

Anonymous Families - 12/10/2020 Confirmed reviews ALL

Reception staff were nice and professional. House keeping were polite. Restaurant staff was a different story. They were rude and unpleasant. One staff member complained about his wages and inability to support his family. Told my mother she should pay $500 for 3 cocktails because she could afford it as she was staying there. Not very professional if you ask me.

Dear Bianca, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. It is pleasing to receive positive feedback regarding our Front Office and Housekeeping teams. I will be sure to share your feedback with them. I apologise for the service you experienced in our F&B outlets. This will be addressed internally. Thank you again for sharing your experience and we hope to welcome you back in the future. Sincerely,

Relaxing break

Customer review rating 4.4/5

Silvia Couples - 11/10/2020 Confirmed reviews ALL

Nice resort for relaxing & chilling out

Dear Silvia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Beautiful!

Customer review rating 4.4/5

Lauren Couples - 11/10/2020 Confirmed reviews ALL

Thank you for making our stay so beautiful! The facilities are wonderful!

Dear Lauren, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Fabulous weekend away

Customer review rating 4.4/5

Leanne J. Friends - 10/10/2020 Confirmed reviews ALL

We went to the SeaTemple to celebrate my partners 50th birthday. The room was beautiful, the view was awesome, the service from all of the staff (reception and food and beverage) was excellent! The food was awesome. We had our daily breakfast and lunch at the resort and the staff just couldn’t do enough to make sure you were completely satisfied. We will definitely be back! Thanks for a wonderful long weekend!

Dear Leanne, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.4/5

Anonymous Couples - 10/10/2020 Confirmed reviews ALL

Loved the ambience of the complex ... the lagoon being the focal point.

Dear Allison, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Excellent resort with great facilities

Customer review rating 4.4/5

John Couples - 10/10/2020 Confirmed reviews ALL

Short break in a well appointed one bedroom penthouse apartment. Great rooftop area and the resort pool is excellent. Good dining options and a visit to the spa is a must. Easy access to town with either a shuttle or Uber.

Dear John, Thank you for taking the time to provide me with your feedback - it is appreciated. It is a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel

Customer review rating 4.4/5

Josh W. Friends - 08/10/2020 Confirmed reviews ALL

Awesome hotel however we found the service quite poor. We had been given different info regards the same topic from different staff members and more often than not our orders were in correct. However Harry in reception was exceptional!!!! He is a massive asset to the Accor brand. We will be back as I’m assuming the confusion is because of the changes due to COVID.

Dear Nicole, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will personally commend Harry for the service he provided. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Beautiful stay, can't wait to come back

Customer review rating 4.4/5

Paul Families - 08/10/2020 Confirmed reviews ALL

We had such a nice stay at the Pullman Sea Temple Port Douglas in September. The welcome was so warm, service was great and facilities were really good. We felt particularly welcome by Lee and Isabel - they both went above and beyond for our family in their hospitality and welcome. The pool was fantastic, location really good and food, whilst limited because of COVID, was great. We'd easily come back.

Dear Paul, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular Lee & Isabelle. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic luxury in the Penthouse apartment

Customer review rating 4.4/5

L B. Families - 07/10/2020 Confirmed reviews ALL

We absolutely loved this place. We like to come and support the local business's and have stayed at a few other 5 star places along the cairns marina on a fairly regular basis too and i thought we would try your place. We wanted a 1 bed penthouse apartment as when your hotel was 1st built my friend in Melbourne bought a 2 bed penthouse which i stayed in about 15 years ago. It was fab then. It was my husbands birthday on 3rd Oct so wanted to take him for a surprise few days away and something a bit more special. The price is much higher than the locals deals i get with the Shangri la at Cairns marina but after some negotiations when i called in i settled on $248 per night for 2 nights. We absolutely loved it. The space upstairs with the jacuzzi and bbq and loungers was excellent. We could escape the school holiday crowds when we wanted. The lagoon pool is wonderful too and got my daily exercise swimming all around the complex. The furniture although old as is same as my friends apartment from 15 years ago BUT its high end furniture and still looks amazing. The kitchen and high end appliances are great. The room and space in these apartments are excellent. We could happily live in one of these. I would not want to pay more than $250 per night for a 1 bed so if you have some deals at anytime where you are happy to sell at this price over a fri, sat, sunday night we are happy to come back regularly. The area you could improve on is the variety of options in the restaurant. We did not eat in here as it did not suit our requirements. Tapas is not what we want. When we come for a meal we all want a good portion meal for under $30. Otherwise we cook for ourselves or eat out elsewhere. I begrudge paying over $30 and getting a tiny portion and leave still hungry and unsatisfied. I was very happy with the call i got from your reception 2 days prior to booking in to discuss if i'm still coming etc. She also gave me a lagoon pool view which i was very appreciative of and near reception so it would be more quiet than down the kids end and bar (being busy school holidays). I would not want any other room if i came back in the future. Thank you for a fantastic stay. We are excited to come back soon please!

Dear Luisa, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in port douglas