Information message

Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 4,377 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Pullman Port Douglas Sea Temple Resort and Spa
See on a map
+ 15 Services

Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Golf Paying
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877 port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Our accommodation(s)

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view, Lagoon view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

ALUCO RESTAURANT AND BAR

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Non contractual photo

Non contractual photo

POOL BAR

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 156

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,377 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,179 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Below 5 star stanard

Customer review rating 2.5/5

Lewis Families - 19/07/2021 Confirmed reviews ALL

Average. There was no pool staff to be seen for the entire stay. Towels, food scrapes and glasses were left by the pool from the day before. The restaurant was substandard and overpriced, including the buffet. Housekeeping was terrible, they forget to change my son's sheets after we reported an accident the day before with the manager. No drinking fountain in the GYM.

Dear Lewis, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, both positive and negative as we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Excellent staff, Beautifully maintained facility. Thoroughly relaxing.

Customer review rating 4.5/5

Doug A. B. B. Couples - 19/07/2021 Confirmed reviews ALL

We were after a short break in the tropics with no fuss. Thoroughly relaxing.

Dear Doug, We are so pleased to read your comments of how much you enjoyed your recent stay. It is always a pleasure to receive such positive feedback and I will share your comments with our team, especially Harry and Stephanie. We hope we have the opportunity to welcome you back in the future, with your next visit being as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Great Location

Customer review rating 4.0/5

Anne Couples - 18/07/2021 Confirmed reviews ALL

Upon arrival, reception was delightfully friendly & helpful! The layout of the resort is great. The walk along the beach from Pullman to Port Douglas is memorable!

Dear Anne, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team. We appreciate your additional comments, both positive and negative and are pleased to share we will be going through the room refurbishment process in the near future. We will also take on board your feedback regarding extra precautions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Beautiful resort with very friendly staff

Customer review rating 5.0/5

Karena Couples - 17/07/2021 Confirmed reviews ALL

We enjoyed our stay very much and will definitely be back

Dear Karena, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is such a pleasure to receive positive feedback and I will share your comments with our entire team. We look forward to welcoming you back in the future, with the hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Good stay and private

Customer review rating 4.0/5

Meek Couples - 16/07/2021 Confirmed reviews ALL

Good stay overall. Nice and private location. Had a private plunge pool but wish the pool was heated. Too cold to take benefit from.

Dear Meekaeel, Thank you for your comments regarding your recent stay at the Pullman Port Douglas sea Temple Resort & Spa. It is always a pleasure to receive positive feedback and I will share your comments with our team, especially Rochelle. We are sorry to hear of the transfer confusion and we appreciate your time discussing this matter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Beautiful resort

Customer review rating 5.0/5

Daniel C. Couples - 16/07/2021 Confirmed reviews ALL

We stayed in your resort 1 month after it opened. It was so new that there wasn't even a bin in the room when we arrived. We have been meaning to return and love the penthouse 1 bedroom apartment we got. We tried to book 2 months ago but it was fully booked and thanks to Lee, Assistant manager, we got in this time (had to stay in TNQ for 1 extra week as wasn't allowed back to NZ although we are not complaining).

Dear Daniel, Thank you very much for your positive review and comments regarding your recent stay at Pullman Port Douglas Sea Temple Resort & Spa. I will be sure to share your feedback with our team, especially Lee. We are so pleased to hear of how much you enjoyed your stay and the services provided. We hope to welcome you back in the future once again, with your next visit will being as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites
Customer review rating 4.0/5

Lisa G. Families - 15/07/2021 Confirmed reviews ALL

We were disappointed that check in was delayed by one and a half hours as our room was not ready but other than this and as per usual amenities and staff were amazing

Dear Lisa, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry to hear your check in was delayed, please accept my sincerest apologies as we endeavor for this to be avoided. However, we are very pleased to hear of your positive experiences with our staff and your stay in general, I will be sure to share this feedback with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites
Customer review rating 5.0/5

Greg M. Families - 13/07/2021 Confirmed reviews ALL

Always nice to stay at the sea temple, great staff and relaxing

Dear Greg, We are so pleased to hear how much you enjoyed your recent stay with us at Pullman Port Douglas. I will be sure to share your comments to our team, especially Lee. We can certainly assist during future stays to book ahead for your next visit, please do not hesitate to request with our front desk team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Disappointed

Customer review rating 3.0/5

Chris Couples - 10/07/2021 Confirmed reviews ALL

Room was lacking. No comfortable seating, no Cutlery/crockery. This was an issue when our "room service" arrived in a paper bag without cutlery. Meal was cold even after the first one was returned. No cover when it rains to get to the restaurant from the accommodation at the back of the complex.

Dear Chris K., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations. Unfortunately our studio rooms do not offer the same self service amenities as the larger apartments. However should you decide to visit and stay with us in the future, please do not hesitate to contact our team should you require any additional items to make your stay more comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Beautiful resort

Customer review rating 4.0/5

Georgina Families - 08/07/2021 Confirmed reviews ALL

We had a lovely 6 night stay at the Sea Temple in Port Douglas. It is a beautiful resort, made special by its enormous lagoon pool. The resort is clean, well-staffed and styled. There are kids activities and the breakfast buffet is delicious (although you have to pay for barista-made coffees which I thought was a bit precious). The staff will cheerfully transport you via golf buggy to your room if you can't be bothered to walk or have heavy bags. Daily room clean with towels refreshed was excellent. There's happy hour at the pool bar too which makes things a bit cheaper. During our stay the TV reception was very patchy but this was apparently a Port Douglas wide problem. It would be good for the hotel to update its TVs and phones. The TVs in a 5 star resort in 2021 need to be smart TVs with at least the capability of logging in to your own Netflix account. Most of the buttons on the phones don't work so you need to dial the specific number for the service you need.

Dear Georgina, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such wonderful feedback and I will share your comments with our team. We welcome all feedback and appreciate your individual comments. We are in the process of exploring room refurbishment options for the near future with the hope it meets our guests expectations. Thank you for your suggestions with regards to in room information, we can certainly look into improving this for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Good stay

Customer review rating 5.0/5

Rodney F. Families - 08/07/2021 Confirmed reviews ALL

They made eggs for me when the person knew and the people made sure at breakfast if it was a good thing. And they clean the room so good.

Dear Rodney, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team. We are pleased to hear how much you enjoyed your breakfast experience along with the cleanliness. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Fabulous hotel

Customer review rating 4.5/5

Yvonne Couples - 06/07/2021 Confirmed reviews ALL

We booked our stay through Luxury Escapes and thank you Pullman Port Douglas hotel we were upgraded to a two bedroom penthouse with spa on the roof. Premises were in immaculate condition and everyday room services was provided down to the finest details including emptying the dishwasher. Accommodation was great with lots of space for two people.. we thoroughly enjoyed our holidays.

Dear Yvonne, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback and I will certainly share your comments with our team. We are pleased to hear how impressed you were with the standard at the hotel and look forward to welcoming you back in the future, with the hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

An enjoyable stay..

Customer review rating 4.5/5

Leah B. Couples - 06/07/2021 Confirmed reviews ALL

A fun, relaxing holiday had in Port Douglas and at The Pullman Sea Temple Resort.. A delicious onSite Restaurant, large pool & day spa to utilize..

Dear Leah, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback and I will share your comments with our team, especially Zoe. I sincerely apologize you did receive your welcome drink and that we were unable to accommodate the room upgrade for you on this particular visit. We do endeavor to offer this to our loyalty members wherever possible. We are pleased to hear the team was able to work through any challenges to ensure you were able to use your eligible points. Thank you again for sharing your experience. We look forward to welcoming you back in the future, with the hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Nice stay

Customer review rating 4.5/5

Anonymous Couples - 05/07/2021 Confirmed reviews ALL

Great stay - the resort is excellent. Staff were really helpful. Room and facilities are great. Only complaint was that room service is delivered in takeaway boxes with wooden cutlery, and is not the same quality as those delivered in the restaurant (but are the same price).

Dear Rob, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback and I will share your comments with our team. We are sorry to hear your expectations were not met with your room service experience, please be assured we value all guest feedback and will look at ways to address this going forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

great location

Customer review rating 4.0/5

Chris C. Families - 05/07/2021 Confirmed reviews ALL

We loved staying with you guys, everything was great.. Yes our in-house room service was mucked up which made us wait until 9pm but given how busy you were we understand mistakes can happen.. Given we are an Accor member I thought we would have got a late checkout which wasnt the case.. But thats another story as Accor didnt roll over my points to validate my membership.. I will book with Accor next time to gain the points.. We loved the resort so much we are interested in buying a unit, so if you could send thru the body corp rates that would be appreciated..

Dear Christopher, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially our restaurant staff mentioned. We apologize for the inconvenience of no late check out, please contact our front office in future who will do their best to assist. It is great to hear you already wish to come back and we certainly look forward to welcoming you, with the hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Beautiful hotel, but not great

Customer review rating 3.0/5

Ed S. Couples - 04/07/2021 Confirmed reviews ALL

It was beautifully maintained so compliments to your grounds keeper. For the price I paid thought that my room could have been cleaned at least more than once and there should have been a comp shuttle to town because you are too far out of town to walk. I ended up Paying almost $3.5k for 4 nights for all incidentals and for me it wasn't really worth it.

Dear Edward, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your individual feedback is very important to us regarding cleanliness and wifi connection issues, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Lovely environment.

Customer review rating 4.0/5

Christine H. Solo - 29/06/2021 Confirmed reviews ALL

Loved the Sea Temple in general, but would have liked at least a microwave oven in the room.

Dear Christine, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. We are pleased to read your positive feedback and I will share your comments with our team, especially our reception. We apologize for the confusion upon check in however are very glad to hear it was rectified. We are sorry all of your expectations were not met and as we continue to improve our services we appreciate your individual feedback and additional comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Great Family Hotel

TripAdvisor rating 4.0/5

ldk103 16/03/2021 TripAdvisor review

Recently stayed for my 40th birthday, 2 bedroom swim-out room. Great room, fairly clean. We had an unfortunate night with some drunk guests next door, but the hotel staff managed it quickly and effectively. The pool is amazing, and our child had a great time waking up each morning and jumping in the pool. Due to Covid-19 the food was a little limited with strange availability times imposed. There was no mango or strawberries available at the bar for mocktails. And i was unable to get into the Spa, as they are only operating a few days a week (but this was not mentioned) in saying all of that, the staff were great and very helpful.

Dear Lauren, Thank you for taking the time to provide us with your review- it is valued and appreciated. I am glad to learn that you enjoyed your birthday celebration with us. I will pass on your comments to the team. I am sorry that you were impacted from the operational days of our Vie Spa. Please rest assured we are working to increase the days of operation in the spa. Thank you again for sharing your concerns and I hope to have the opportunity to welcome you back in the future to make amend. Sincerely,

Family holiday

TripAdvisor rating 2.0/5

bridgetthompson1980 21/12/2020 TripAdvisor review

We saved for months to be able to afford this holiday and booked 3 nights in a 2 bedroom apartment with plunge pool to spend our daughters birthday here and was disappointed in the accomodation, it did not meet our expectations. The first room had mould on blinds and in shower and behind bathroom door. Around every crevice around the doors there is a build up of dust and accumulated fluff. The aircon gave off a mouldy smell throughout the whole apartment. Spoke to reception and staff where very apologetic and changed our room and gave a complimentary cheese platter for the inconvenience which was a nice gesture. The second room was not much better. Same mouldy smell coming from aircon which set my allergies off. Considering this is a 5 star resort the apartments don’t meet the standards u would expect. Very outdated and in need of renovations and aircon ducts cleaned and sanitised. The plus side though is the customer service from all staff is excellent and the resort lagoon is lovely and the grounds well maintained, our private plunge pool was also lovely it’s just the apartments definitely need a makeover to meet the standards one would expect from a 5 star resort.

Dear bridgetthompson1980, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sorry that our accommodation did not meet your expectations. We take these matters very seriously. Harry the Manager on duty room moved you as soon as it was reported. I am glad you enjoyed the complimentary treat at breakfast, dessert board and cheese platter for your daughter's birthday. Once again thank you for your feedback and I hope to welcome you back in the future to make amends.

Beautiful stay in every way!

TripAdvisor rating 5.0/5

peeka83 13/11/2020 TripAdvisor review

We stayed without 1 year old daughter for 4 nights in this beautiful hotel and we absolutely loved it! The rooms are beautiful we had a pool access room which we couldn’t fault. Thanks to all the lovely staff for making our stay so special, they even gave our daughter a little toy turtle on our arrival which was just lovely.

Dear peeka83, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am really pleased to read that you and your daughter enjoyed the Swim Out Apartment. I will share your comments with our team who will be thrilled to hear you enjoyed the service that they provided. We look forward to welcoming you back in the near future.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in port douglas