Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 830 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Studio

Studio Spa Room

  • 2 persons
  • Bedding 1 x King size bed(s)
  • Views: Golf view or Lagoon view

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Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  830 reviews

TripAdvisor Rating  4.0/5  2,259 reviews

Relaxing experience

Customer review rating 4.5/5

Willem B. Couples - Confirmed reviews ALL

All staff - front desk, dining and cleaners are exemplary in their willingness to assist and please. The quality of food is also something that the hotel can be proud of- an excellent experience thank you

Dear Willem B., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. Thank you for your kind words of encouragement for all of our staff. I have forwarded this feedback to the whole team to ensure they know how appreciated they are. Thank you also for the comments regarding the high quality food. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reservations PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Customer review rating 5.0/5

Margaret Families - Confirmed reviews ALL

The staff were excellent. My husband was very unwell, so I reached out to Joe Spellissy (Assistant Manager), who provided a thermometer, water and other supplies to help with his recovery. He informed us of the details of the doctor etc, which we didn't require. We were so grateful for his assistance and very impressed by his work ethic. Thanks again Joe.

Dear Margaret P., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry to hear that your husband was unwell during your stay, but am so glad to hear that Joe was able to step in and assist so well! I have already passed this to the FOM and to Joe as well to ensure he knows how valued he is! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reservations PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

good location rsort looks tired

Customer review rating 2.5/5

John S. Couples - Confirmed reviews ALL

bad check in had no breakfast included for 2 days . have stayed here 4 times previously staff good

Dear John S., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry you had issues at check in, I hope you still enjoyed your stay even with this letting you down at first impressions. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reservations PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Outside rooms are very dated and tired

Customer review rating 1.5/5

Paul Couples - Confirmed reviews ALL

Disappointed main pool area is beautiful but unfortunately that’s were it ends. Rooms are tired. stains on the blinds, sheets and the walls . 2 single beds pushed together to make a king unfortunately the mattress os that saggy you fall into the middle had to sleep on the outside of the mattress.I couldn’t understand your restaurant policy, we where going diving in the morning so only wanted cereal for breakfast but was told it was part of the buffet so that would have cost $42 for cereal. We did eat at the restaurant one evening the steak was very average to say the least and at $55 per portion we expected a little better quality. Overall we where that dissatisfied with the ACCOR experience we actually cancel our reservation with your sister hotel in cairns.

Amazing Service!

Customer review rating 5.0/5

Colleen Families - Confirmed reviews ALL

Every touch point with the hotel staff was exceptional! The attention to detail and care was amazing from the reception team, cleaning team, gardeners, managers, everyone! It made our stay! Thank you!

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Other web-users rate our hotel

  • 183 reviews 7.5/10 Location
  • 543 reviews 6.6/10 Room
  • 575 reviews 7.1/10 Service
  • 24 reviews 2/10 WiFi
  • 332 reviews 8.8/10 Pool
  • 277 reviews 5/10 Food
  • 202 reviews 4/10 Cleanliness
  • 135 reviews 6.4/10 Breakfast

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