Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 3,702 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Port Douglas Sea Temple Resort & Spa
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877
port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Our accommodations

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Studio

Our restaurants and bars

ALUCO RESTAURANT AND BAR

Type of cuisine: International

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 156

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,702 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,107 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Quiet and clean

Customer review rating 4.4/5

John A. G. F. Couples - 02/08/2020 Confirmed reviews ALL

From a welcome by Lee to the service for meals by Leigh,James,Isabelle and Maria to house cleaning was very good.Pin requires a smile and with Salvatori,more attention to service,we noted guests waiting after we had been served,altough they had seated prior to our arriving. If any shortcoming,it was for the delay in the serving of breakfast,to receive one's cereal/fruit with the main course was offputting,with the main going cold. It is important to ensure that all guests,at breakfat,receive a coffee/tea/orange as a FIRST,this effort would assuage the long wait for breakfast,the same could apply for the evening meal with a prior drink,although with Leigh and James on,service was swift. The room,203,was a treat,the afternoon sun a bonus. Please convey our thanks to the nominated staff. All in all,pretty good effort,John and Gyl F..

Lovely grounds

Customer review rating 4.4/5

Jodie Couples - 02/08/2020 Confirmed reviews ALL

Was disappointed there was no room service available and we had to all go tothe restuaraunt to get food

beautifully maintained

Customer review rating 4.4/5

David M. Couples - 01/08/2020 Confirmed reviews ALL

pleasant check in friendly wait staff great suites terrific pool handy parking nice food

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Lovely place

Customer review rating 4.4/5

Louise Couples - 30/07/2020 Confirmed reviews ALL

We had a 3 day stay here in a 2 bedroom penthouse apartment. The apartment was spacious with lots of equipment to cook if you choose. Ours was quiet dark and got little sun but the rooftop area was great with 4 sun lounges a BBQ area and a spa. The spa was not very warm which is probably ok in summer. We ate at the restaurant 2 of the 3 nights - trying the specials each night. The food and service was a highlight for both breakfast and dinner. As a Platinum Accor member I was disappointed to not have the opportunity for an upgrade - but one of the biggest concerns is the number of package deals, apartments and villas that can be booked through 3rd parties - so much cheaper than Accor loyalty. I would stay again- but maybe not booked through Accor.

Excellent

Customer review rating 4.4/5

Vicky K. Couples - 29/07/2020 Confirmed reviews ALL

We decided to go north for the winter after our other travel plans were cancelled due to Covid 19. Chose to visit cairns and port Douglas staying at the Pullman hotels as they appeared to be of a high standard. After a few early hiccups that were immediately fixed we had a marvellous time. Everything was excellent. The surprise extras included in our package added to our experience for our 40th wedding anniversary. The gardens were lovely and kept to a high standard. The pool is very enticing. The restaurant served amazing food. We would give the room 8 out of 10 for cleanliness but everything else is a 10. Thanks Harry for making sure our stay was special. Also the hamper was delicious:). Hope to revisit with our grandchildren.

Dear Vicky, Thank you for taking the time to provide us with your valued feedback. It is always a pleasure to receive positive feedback. So pleased to read our team acted swiftly to ensure you had a great stay. I will share your comments with our team and Harry in particular. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay, a great place to relax and enjoy

Customer review rating 4.4/5

Karen E. Couples - 28/07/2020 Confirmed reviews ALL

Lovely surroundings, well kept facilities, and great staff.

Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Not the 5-star resort we expected.

Customer review rating 4.4/5

Scott T. Families - 28/07/2020 Confirmed reviews ALL

The room and the hotel was a bit tired and not as clean as we would have expected. Our room had hairs in the kitchen and in the cutlery drawer on arrival. The wifi did not work after two calls to reception. The plunge pool at the room and the main pool were too cold. The service at the pool bar was not 5-star, more like 3-star.

Dear Scott, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fantastic service and great facilities - a beautiful resort.

Customer review rating 4.4/5

Angela Couples - 28/07/2020 Confirmed reviews ALL

Due to Covid there were understandably some restrictions. However we were delighted with our entire experience. The rooms were fantastic, the staff exceptional - always friendly and nothing was ever too much of an effort. Meals were awesome - Chef is great!

Dear Angela, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, Chef in particular. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.4/5

Raquel C. Couples - 27/07/2020 Confirmed reviews ALL

Front desk staff were excellent and very helpful. Room was comfortable, spacious and well situated.

Dear Raquel C., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Marvellous location & Magical, stunning resort

Customer review rating 4.4/5

Mark Couples - 27/07/2020 Confirmed reviews ALL

Top location, absolutely stunning resort. Gina went above and beyond to make our stay wonderful! Terrific memories...

Dear Mark, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team and Gina in particular. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great food, ordinary room, staff that don't care and terrible housekeeping

Customer review rating 4.4/5

Ellen O. Couples - 25/07/2020 Confirmed reviews ALL

The food was the best thing about this hotel-excellent! It's the only reason I gave this review a 5. Service is very slow & disinterested, house keeping - when they actually DO come and service the room- was abysmal. Rooms are ordinary but need maintenance and CLEANING. Nice that it's close to the beach however.

Dear Ellen O., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Could do better there was no wow factor

Customer review rating 4.4/5

Paul Couples - 25/07/2020 Confirmed reviews ALL

The restaurant food was delicious, the pool area was nice, the pool barman was friendly the grounds were clean and tidy. The room had a comfortable bed, shower water pressure and heat was good. However, there were areas that were dusty and required cleaning, balcony table required repairs and the 4 man spa took up too much of the room and would be a risk to get in and out wet due to the layout and design. On our return to the room on Saturday we required maintenance assistance to get in and with a restaurant booking imminent was a bit stressful. Being locals and with the possibility of a third night stay in the cards, at no time were we asked if we were happy with the room or our stay. So consequently due to the above we booked a third night at the Mantra Port sea. I would have thought that being locals the service would have been better to ensure free PR to other locals in the current tourism climate.

Excellent stay and just wished it could have been longer.

Customer review rating 4.4/5

Anonymous Couples - 25/07/2020 Confirmed reviews ALL

The resort was lovely, staff were excellent, apartment was spacious, beach was great. The food deserves special mention, I think you have a new chef, and it was all delicious.

Dear Selina, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful Port Douglas

Customer review rating 4.4/5

Scott O. Families - 23/07/2020 Confirmed reviews ALL

Beautiful stay. The team were clearly challenged due to Covid early on in our stay having ramped up so quickly with borders opening. They did a fantastic job in trying times

Dear Scott, Thank you for taking the time to provide me with your valued feedback. It was lovely to meet you and the family during your stay. We look forward to welcoming you back in the near future. Sincerely,

Nice facilities, not the best service

Customer review rating 4.4/5

Anonymous Couples - 21/07/2020 Confirmed reviews ALL

The faculties were nice and clean, easy to get into town. I was a little frustrated both before the stay and during that the staff, particularly on the front desk, weren’t the most helpful. I emailed many times re airport transfers and ended up just calling to confirm. The details of where to wait for the transfer were wrong so we waited for half an hour and then buzzed again. Similarly we were told we couldn’t check out late or use the showers (which were closed) therefore we missed a tour of the Daintree on our last day. We were then told that we could use the showers however it was too late for the tour at that point. Nothing major but the front office staff we encountered just didn’t seem to keen on being helpful and working our solutions. I understand COVID is making it difficult but a “computer says no” approach to customer service isn’t what we come and stay at the Pullman for - we would have just stayed at an Airbnb.

Dear Rory G., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Relaxing Stay

Customer review rating 4.4/5

Sandra Couples - 21/07/2020 Confirmed reviews ALL

Very relaxing stay, in a beautiful resort. Friendly staff with great travel tips too!

Dear Sandra, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. Our team love to provide recommendations and tour ideas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful location, So relaxing

Customer review rating 4.4/5

Pat M. Couples - 20/07/2020 Confirmed reviews ALL

This was the first time that I have actually stayed at Port Douglas , surprisingly, because the first time I ever visited Port Douglas in 1973 , I decided that it was so beautiful I would retire there. To finally stay here, in such a beautiful resort , was like a dream come true. It was like staying at a 6 Star resort , and could have been at any of the best locations in the World.

Dear Pat, Wow! Thank you for your fabulous review! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Still waking up from Covid- hangover

Customer review rating 4.4/5

Danny Families - 20/07/2020 Confirmed reviews ALL

Resort and rooms were amazing. However Gym had no air con. Restaurant had limited menu and short staffed for breakfast - so give yourself plenty of time. Overall, still great, but learning how to live in post Covid world.

Dear Daniel, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. We have taken your feedback on board regarding breakfast service and have increased our staffing levels. The gym air con has been replaced as we were waiting on parts. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely,

Paradise

Customer review rating 4.4/5

David C. Couples - 19/07/2020 Confirmed reviews ALL

The weather was the plus as mid winter able to sit out in the evenings and enjoy our meals

Dear David, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Winter escape

Customer review rating 4.4/5

John Families - 19/07/2020 Confirmed reviews ALL

We have 5 great nights at Sea Temple.

Dear John, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It was great to meet you and we hope your next visit will be as pleasant as the previous one. Sincerely,
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