Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 884 reviews

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Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Studio

Studio Spa Room

  • 2 pers. max
  • Bedding 1 x King size bed(s)
  • Views: Golf view or Lagoon view

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Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  884 reviews

TripAdvisor Rating  4.0/5  2,263 reviews

Very relaxing

Customer review rating 5.0/5

Ross Families - Confirmed reviews ALL

Very relaxing and make you feel like your on a topical island.

Dear Rosario, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. Thank you for your wonderful review of our property! I remember your booking came in very last minute so I am so glad to see that you enjoyed your stay with us so much! Hopefully we will see you back here soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reservations PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM

a great place to unwind

Customer review rating 4.5/5

Les Couples - Confirmed reviews ALL

I was really apprecriative of the upgrade we received. The lady on reception went to a lot of trouble trying to locate a room for the upgrade, she spent a considerable amount of time trying to locate a room

Run down hotel with not enough staff

Customer review rating 0.5/5

Family H. Families - Confirmed reviews ALL

Rooms are very run down. Even the newly refurbished rooms have old and dated bathrooms. Not enough staff to adequately service the hotel. Definitely not a 5 star experience. Breakfast buffet very limited compared to other hotels. Would not stay again.

Dear Joanna, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. One of our Management staff will be in contact with you directly to further discuss your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reservations PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM

Fawlty Towers 5 Star disaster - Saved by the original Architects. How not to run a Hotel !

TripAdvisor rating 2.0/5

mark k TripAdvisor review

Great Rooms, Great Pool access. Stunning gardens. Great beach access. Pool needs cleaning, staining in many areas. Staff need a bit of a 'boost' too many complaints coming at them. Maintenance is poor. Management not interested in fixing problems. (Wi-Fi issues and 4G issues are a one phone call fix) No Wi-Fi in rooms. Wi-Fi non-existent in 90% of the hotel. No 4G coverage in 90% of hotel. Room smells damp on arrival - no ventilation. TV's not connected to internet. No Netflix, No Apps. If it wasn't for the stunning original design by the architects and landscape architects no one would bother going. Worst 5 star experience possible.

Great venue and facility - terrible terrible service

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Service was well below acceptable. Room service taking 1 and a half hours on one occasion, then 50 minutes on a second. Meals not being put through resulting in a 2 and a half hour dinner. side dishes being delivered late and not with the main meal (a $60 steak!), rooms not being cleaned properly (removing the soap from the toilet room and removing the toilet paper). items not being restocked in the room (tea), staff that clearly do not enjoy or even like their job. will never comeback.

Dear C., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. One of our Management team will be in touch with you directly to further discuss your experience with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reservations PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM

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Other web-users rate our hotel

  • 181 reviews 7.3/10 Location
  • 525 reviews 6.4/10 Room
  • 571 reviews 7.4/10 Service
  • 25 reviews 1.6/10 WiFi
  • 305 reviews 8.7/10 Pool
  • 280 reviews 6/10 Food
  • 199 reviews 4/10 Cleanliness
  • 144 reviews 7.1/10 Breakfast

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