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Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 4,513 reviews

ALLSAFE approved hotel

Pullman Port Douglas Sea Temple Resort and Spa
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+ 19 Services

Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877 port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Hotel services

ALUCO RESTAURANT AND BAR

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
    • Children Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 88 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 2 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Complimentary
    • On site
Well-being
  • Plunge Pool
    • Outside
    • On site
  • Lagoon Pool
    • Outside
    • On site
  • Fitness Center
    • On site

Our accommodation(s)

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view, Lagoon view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 156

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,513 reviews

TripAdvisor Rating 4.0/5

2,184 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful resort in tropical heaven

TripAdvisor rating 5.0/5

Cruiser20975 23/11/2021 TripAdvisor review

The Pullman Port Douglas Sea Temple is a beautiful resort with a massive lagoon pool. The staff were attentive and welcoming, and the apartment was spacious, clean and packed with everything we needed. We loved our stay and wished it was much longer. Can't wait to return to tropical heaven.

Dear Cruiser20975, Dear Guest, Thank you very much for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such wonderful feedback and I will share your comments with our team. It is a delight to hear of how much you enjoyed your stay and we look forward to welcoming you back in the future with the hope your next visit will be as pleasant as the previous one. Sincerely,

Had a wonderful and relaxing stay

Customer review rating 4.0/5

Lindsay Couples - 22/11/2021 Confirmed reviews ALL

Everything was exceptional except the food at the onsite restaurant was poor and well below what we expected. We only dined once and chose to eat out after that.

Dear Lindsay, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. We are delighted to hear you enjoyed your stay and I will share your comments with our team. I am sorry to hear however of your disappointing experience whilst dining. Your feedback is important to us and as we aim to provide a superior service to our guests, we will strive to continue to improve these services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Relaxing but dated

Customer review rating 4.0/5

Karen Friends - 20/11/2021 Confirmed reviews ALL

I have wanted to stay at this resort for a long time. I am glad we stayed, and I'm definetly glad we gor a 2 bedroom villa with plunge pool, rather than swim out apartment. Definetly a lot quieter in the apartment. However, it was obvious the resort was dated. Cracks in the wall, bath tap was hanging off the wall. DVD player didn't work - however maintenance were able to fix it for is. Just a little things made the experience a little dampened, particuarly given the price we paid. Would I stay again? Maybe, depends on the deals available. Otherwise Id be happy to stay at Peppers again.

Dear Karen, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback, and we are so pleased to hear you enjoyed your overall stay with us, I will share your comments with our team. We also appreciate your additional comments and feedback regarding the maintenance of certain areas and will certainly do our utmost to continue to work towards improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Amazing

Customer review rating 4.5/5

Stacey Families - 19/11/2021 Confirmed reviews ALL

The staff were lovely, our room was amazing and the breakfast was a lovely added bonus. Cleaners could do a bit better but it is a massive room to clean. Previous people must of spilt cereal under the table. It was still there along with a few other things. Overall we had a lovely experience staying with you.

Dear Stacey, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback and I will share your comments with our team, especially the front office team. I am sorry to hear of your experience with the cleanliness and thank you for your comments, we certainly aim to address this issue as soon as possible. Thank you again for sharing your experience, and we hope to welcome you back again in the future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Relaxing

Customer review rating 5.0/5

Julie B. Couples - 18/11/2021 Confirmed reviews ALL

Our whole experience was amazing and the staff went out of their way to make our stay exceptional

Dear Julie, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team, especially our food and beverage team. It is a delight to know how the staff contributed to such a positive stay for you and we certainly hope to welcome you back in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Serenity

Customer review rating 5.0/5

Darryl M. Families - 17/11/2021 Confirmed reviews ALL

We had previously stayed at Pullman Port Douglas for 2 nights & were keen to enjoy a longer stay. We love the location being away from the CBD but close to the beach. Many morning & afternoon walks were enjoyed on the beach. The villa was beautifully appointed with everything we needed. The villa was serviced immacutely every day, a bonus. As always a holiday experience at a premium resort is made or broken by the staff. Pullman Port Douglas have wonderful staff that made our holiday one to remember. All the staff are friendly & helpful. Would like to thank Harry , Federico & the chefs who looked after us so well at breakfast. Nothing was too much trouble & we were always greeted a smile. A big thank you to all the staff who we came across. Special mention to Rojina who is a great asset to this resort. Rojina is always happy & super helpful. Every recommendation Rojina gave us regarding tours proved to be spot on. A big thank you Rojina. We felt right at home at the resort & were sad to leave. Looking forward to returning in the future.

Dear Darryl, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team, especially Rojina, Harry & Federico. It is so pleasing to hear of how much you enjoyed every aspect of your stay and the staff were able to be such a big part of that for you. Thank you again for sharing your experience, and we certainly hope to welcome you back for many future visits, with your next visit being as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Could not have asked for a better experience

Customer review rating 5.0/5

Jodie Couples - 17/11/2021 Confirmed reviews ALL

My husband and I like new experiences which means we never stay in the same hotel twice - that is with the exception of Pullman Port Douglas Sea Temple Resort. We have returned 8 years in a row and are already planning next year. Not only is the property well laid out and maintained but the staff are also great. Reception were wonderful with every interaction and the Chef went out of his way for me when I identified myself as a Ceoliac. Our stay at Sea Temple was exactly what we needed to recover and recharge from long hours at work. We will definitely be back.

Dear Jodie, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team, especially the chef's you have made specific reference to. I am so pleased to hear of how highly you speak of the staff contributing towards your overall experience, and certainly look forward to your return visit in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Awesome Place to chill out

Customer review rating 5.0/5

Lesley D. Couples - 17/11/2021 Confirmed reviews ALL

From the moment we stepped out of the car Rochelle was a ray of sunshine. Happy, smiling & very accommodating. We had a Penthouse as it was my Partners B'day, I asked for pool view & we got it & it was amazing. One morning it was raining hard, I called the front desk to see if coffees could be delivered to the room ( I wasnt sure if that was possible or not) & Rochelle said I will come & get you in my buggy. Every time we saw her she was happy & smiling. A great lady to have as the face of your hotel. The guy at the pool bar not so happy but we did see him at the restaurant & he was a little better. 10 stars for Rochelle

Dear Lesley, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team, especially Rochelle. It is so pleasing to hear how highly you speak of staff contributing to your experience and certainly hope to welcome you back for future visits. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Great Stay, good location, amazing facilities

Customer review rating 5.0/5

Jo P. Friends - 16/11/2021 Confirmed reviews ALL

The room was spectacular, the beach was right there, the service at the hotel was second to none and the breakfast was the perfect way to start any day, so tasty.

Dear Jo, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such wonderful feedback, and I will share your comments with our team, especially the gentlemen referred to in maintenance. I am sorry to hear your reservations process may have been confusing and as we strive to deliver a superior service to all guests, we aim to deliver additional training where required. I am so pleased you enjoyed every aspect of your stay in the resort and hope to welcome you back for future visits. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Relaxing stay

Customer review rating 5.0/5

Kiara Z. Couples - 15/11/2021 Confirmed reviews ALL

We stayed here last year and had the most amazing time both years! The place is easy to get to, love the facilities of the roof top spa, and our stay was very relaxing

Dear Kiara, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team, especially Tanya. I am so pleased to hear how much you enjoyed your stay with us and certainly hope to welcome you back for return visits in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

WOW - great stay

Customer review rating 4.5/5

Peter Business - 12/11/2021 Confirmed reviews ALL

What a wonderful stay! From the refreshment offered to my wife on arrival after a hot drive to the wonderfully spacious apartment that exceeded all expectations, this stay had a real WOW-factor. The private plunge pool, magnificent main bedroom, unusual entrance and excellent facilities in a truly relaxing and private setting made our working/holiday special. The central main pool was unusual and a real feature and the breakfasts overlooking the pool were excellent. A special commendation to Stephanie who went out of her way to be helpful for the entire stay.

Dear Peter, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such wonderful feedback and I will be sure to share your comments with our entire team, especially Stephanie. I am delighted to hear of how highly you speak of your experience and certainly look forward to welcoming you back for many future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Nice - maintenance lacking

Customer review rating 3.5/5

Jade B. Couples - 11/11/2021 Confirmed reviews ALL

Stayed at Pullmans Sea Temple for 3 nights

Dear Jade, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations and we thank you for your feedback. At Pullman, we strive to provide a superior service experience for every customer; therefore your comments are very important to us. We will certainly address these concerns as soon as possible as well as take on board general maintenance to be reviewed. We are pleased to hear of your positive experiences, especially with Jay and Tanya, and will share your comments with our team. We do hope you enjoyed your overall stay and hope you will consider staying with us again in the future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Great place to stay.

Customer review rating 4.5/5

David Couples - 10/11/2021 Confirmed reviews ALL

We chose the Sea Temple Port Douglas for a short stay away for my Wife's Birthday. Have not been here before. Wow, what a great experience. very comfortable room and bed. Huge pool, with attractive surrounds.

Dear David, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such wonderful feedback and I will share your comments with our team, especially the food and beverage staff members you have mentioned. I am pleased to hear any queries you experienced whilst you were here were resolved and your overall stay was very enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Beautiful resort and great stay!

Customer review rating 4.0/5

Tam Couples - 10/11/2021 Confirmed reviews ALL

Loved our swim out room. It was perfect for our honeymoon and the staff were so friendly and helpful. We loved staying at the Pullman. Only thing I would suggest is more range in the room service menu.

Dear Tammy, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team, especially Tanya and Eva. We value all feedback, and appreciate your additional comments regarding the room service menu, and will take this on board should the opportunity arise in the future to amend. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Loved every thing and our swim up apartment

Customer review rating 5.0/5

Paul S. Families - 09/11/2021 Confirmed reviews ALL

As above

Dear Rosemary, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such wonderful feedback and I will share your comments with our entire team. I am delighted to read of how much you enjoyed your stay and certainly hope to be welcoming you back for many future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Check in system

Customer review rating 3.5/5

Brandon Couples - 09/11/2021 Confirmed reviews ALL

Everything was good but check in was pretty bad. I selected the prepay option online, got a page saying payment successful, got an email saying payment successful, got another email showing amount already paid. But when I go to check in they tell me I owe $319. I show them all the confirmations but they tell me their system didn’t take my money, making me double check with my bank to make sure before paying. It was a frustrating first impression on an otherwise good stay. It should be priority to fix things like this with your system, or you are making all of your guests go through this frustrating extra step at check in to make sure money wasn’t taken out of their accounts when they had multiple emails stating they already paid. I did the online check in too which promised a quick and easy check in upon arrival, which also set my expectations at a level that was absolutely not met. It was the worst check in I’ve had. Again I enjoyed my stay afterwards. It’s just a missed opportunity to provide flawless stays for your guests.

Dear Brandon, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. Whilst it is a delight to hear you enjoyed your stay, I offer my sincere apologies for the unsatisfactory check in you experienced. At Pullman we strive to provide a superior service to each and every one of our guests, therefore your feedback is very important to us. Unfortunately, sometimes we all make errors, however please know we will aim to address with further training to prevent future occurrences. Thank you again for sharing your experience, and we hope to welcome you back again for future visits. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Nice room

Customer review rating 2.5/5

Anonymous Couples - 09/11/2021 Confirmed reviews ALL

The room was lovely. We were disappointed though that there was no coffee machine or ability to buy a coffee. The room service menu was horrific and the food was disgusting. We went to dinner and the service was good and the food pleasant. We had to go early at 6.45 as they were fully booked yet the restaurant was all but empty.

Dear Juliet, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your comments regarding your dining experience, in particular the in room dining options. When the opportunity arise to improve this service, we will certainly take your feedback on board. Although, I am pleased to read you did have a positive experience whilst dining in the restaurant itself. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Excellent but tired Resort

TripAdvisor rating 4.0/5

Colin S 01/08/2021 TripAdvisor review

Sea Temple is in a fabulous position 3 mins walk from Four Mile Beach. The pool is amazing but very cold water as unheated. All the staff were great and there is an excellent breakfast. You need a car if you wish to go to the shops and restaurants in Macrossan Street. Sea Temple charges five star rates but frankly the rooms are tired and our one bedroom apartment needed a refurb and updated furniture/appliances. The dryer was faulty. Overall a vg experience but the five star rating is not warranted.

Dear Colin, Thank you for your review and comments of your recent stay at Pullman Port Douglas Sea Temple Resort & Spa. It is always such a pleasure to receive positive feedback and I will share your comments with our team. We are sorry to hear the rooms did not quite meet your expectations however do appreciate your feedback. We are pleased to share we are underway with a room refurbishment process, hopefully to commence in the near future. It is our hope that this contributes towards further meeting and exceeding guests experience and expectations. Once again, thank you for your comments and we hope to welcome you back in the future. Sincerely,

Great Family Hotel

TripAdvisor rating 4.0/5

ldk103 16/03/2021 TripAdvisor review

Recently stayed for my 40th birthday, 2 bedroom swim-out room. Great room, fairly clean. We had an unfortunate night with some drunk guests next door, but the hotel staff managed it quickly and effectively. The pool is amazing, and our child had a great time waking up each morning and jumping in the pool. Due to Covid-19 the food was a little limited with strange availability times imposed. There was no mango or strawberries available at the bar for mocktails. And i was unable to get into the Spa, as they are only operating a few days a week (but this was not mentioned) in saying all of that, the staff were great and very helpful.

Dear Lauren, Thank you for taking the time to provide us with your review- it is valued and appreciated. I am glad to learn that you enjoyed your birthday celebration with us. I will pass on your comments to the team. I am sorry that you were impacted from the operational days of our Vie Spa. Please rest assured we are working to increase the days of operation in the spa. Thank you again for sharing your concerns and I hope to have the opportunity to welcome you back in the future to make amend. Sincerely,

Family holiday

TripAdvisor rating 2.0/5

bridgetthompson1980 21/12/2020 TripAdvisor review

We saved for months to be able to afford this holiday and booked 3 nights in a 2 bedroom apartment with plunge pool to spend our daughters birthday here and was disappointed in the accomodation, it did not meet our expectations. The first room had mould on blinds and in shower and behind bathroom door. Around every crevice around the doors there is a build up of dust and accumulated fluff. The aircon gave off a mouldy smell throughout the whole apartment. Spoke to reception and staff where very apologetic and changed our room and gave a complimentary cheese platter for the inconvenience which was a nice gesture. The second room was not much better. Same mouldy smell coming from aircon which set my allergies off. Considering this is a 5 star resort the apartments don’t meet the standards u would expect. Very outdated and in need of renovations and aircon ducts cleaned and sanitised. The plus side though is the customer service from all staff is excellent and the resort lagoon is lovely and the grounds well maintained, our private plunge pool was also lovely it’s just the apartments definitely need a makeover to meet the standards one would expect from a 5 star resort.

Dear bridgetthompson1980, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sorry that our accommodation did not meet your expectations. We take these matters very seriously. Harry the Manager on duty room moved you as soon as it was reported. I am glad you enjoyed the complimentary treat at breakfast, dessert board and cheese platter for your daughter's birthday. Once again thank you for your feedback and I hope to welcome you back in the future to make amends.

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