The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.2/5 1,295 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Fitness center

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,295 reviews

TripAdvisor Rating  4.0/5  1,603 reviews

Great location. Wonderful views.

Customer review rating 5.0/5

Roxane1223 Friends - Confirmed reviews ALL

We spent 3 days there. Nice hotel, restaurants all around. Perfect location.

Dear Teresa, Thank you so much for your fantastic review. We are thrilled to hear that you had a wonderful stay and enjoyed our prime location, as well as the beautiful views. It is great to know that our proximity to excellent restaurants and attractions made your visit even more enjoyable. We truly appreciate your kind words and look forward to welcoming you back for another great stay in the future! Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Great Stay in Aukland

Customer review rating 5.0/5

Dave Couples - Confirmed reviews ALL

The friendly staff were able to check us into our room early which was greatly appreciated after an overnight plane flight. The room was spacious and well-appointed. The relationship with the gym/pool across the street was as convenient as having onsite facilities. The waterfront location was scenic and fun.

Dear Dave, Thank you so much for your wonderful review. We are delighted to hear that you had a great stay with us and that our team was able to make your early check-in experience smooth and comfortable after your long flight. It is also great to know you enjoyed the spaciousness and amenities of your room, as well as the convenience of the gym and pool across the street. Our waterfront location in the Viaduct Harbour is one of our favorite features, so we are thrilled you found it scenic and fun. I will certainly pass on your kind comments to our team, as they will be so pleased to hear your feedback. We truly appreciate your support and look forward to welcoming you back on your next visit to Auckland. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Disappointing.

Customer review rating 1.5/5

R N. F. Couples - Confirmed reviews ALL

We stayed in room 104. The fridge was dirty as were the kitchen taps. There was paint cracking in various places and the bathroom sink was cracked. The place is certainly in need of an update.

Dear Ray, Thank you for sharing your feedback with us and for taking the time to complete an online review. We are truly sorry to hear that your stay fell short of expectations, and I apologise for the cleanliness and maintenance issues you encountered in your room. This is certainly not the standard we aim to provide our guests. Please rest assured that I will address your concerns with our housekeeping and maintenance teams to ensure that any issues, such as the cleanliness of the fridge and taps, as well as the condition of the bathroom, are thoroughly resolved. We are also in the process of planning updates to our rooms, and your comments have been noted as part of this. We deeply value your feedback and appreciate you bringing these matters to our attention. I hope you will consider giving us another opportunity to provide a better experience in the future. Kind regards Dale M. General Manager The Sebel Auckland Viaduct Harbour

Fabulous location

Customer review rating 4.0/5

Judy B. Couples - Confirmed reviews ALL

Decided to stay a night after the tennis in Auckland.

Dear Judy, Thank you for your great review! We are so pleased to hear that you enjoyed our fabulous location during your visit to Auckland. It is always wonderful to know that our guests have a memorable stay, especially after attending events like the tennis. We look forward to welcoming you back again in the future for another enjoyable stay. Kind regards Dale M. The Sebel Auckland Viaduct Harbour

Not deserving of The Sebel title, more of a Mecure at best

TripAdvisor rating 3.0/5

pyronical TripAdvisor review

Location is amazing, but that's where it ends. For the price, this place is just not worth it at all. - Very few car parks and no turning bay to temporarily park in - Aged rooms, damage in places, stained carpet - Incandescent light bulbs... takes me back to 2005 - No USB ports! Madness, even the most basic hotels offer that these days - Toilet lid isn't soft close, small thing but annoying - Queen bed, why even bother, plenty of room for a king - No ability to stream your phone to your TV At least it has a balcony and a fridge. There are better places in the area for the price.

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Other web-users rate our hotel

  • 848 reviews 9/10 Location
  • 1,003 reviews 6.4/10 Room
  • 660 reviews 8.7/10 Service
  • 57 reviews 3.6/10 WiFi
  • 419 reviews 5.3/10 Comfort
  • 245 reviews 5.2/10 Cleanliness
  • 203 reviews 4.2/10 Vibe
  • 161 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.