The Sebel Auckland Viaduct Harbour 4 stars

Ideal location for a weekend away, there were good options for food nearby (Japanese at Zen across the road was really good) lovely harbor views from my room as well as the Matariki Light show across the Harbor bridge, comfortable bed and helpful, welcoming staff.

Convenient Viaduct Harbour location but lacking in service standards. I have stayed at this property previously and had a good experience, not so great on this occasion. No housekeeping/ service of the room for the second nights stay, no pick up of phone calls to reception (I had to call the 0800 number and leave a message re a request for towels)

Service terrible ignored several people waiting for priority desk, Accor plus we pay a decent fee to be members for a few privelleges but they are not honoured well and not worth the fee. Rooms are very tired and in need of serious renovation and proper clean, broken tiles everywhere linen is old and worn, and its expensive for what you get, location good for viaduct but so are many hotels. Would not stay again

Our stay was excellent and could not fault the accommodation and value for money and the friendly staff. If you want a perfect apartment then they wont work for you as ours was a bit dated with some wear and tear but I couldnt complain for the price as it is much less then the Sofitel Viaduct Harbour so you get what you pay for. There is no inhouse restaurant or bar but it's just a few steps from the Viaduct with many options. We really enjoyed sitting on our balcony and watching people in the viaduct below. It was lovely to hear the buzz around us and know people were enjoying themselves after the recent restrictions we have had. The sunset was AMAZING. Once we shut the doors we couldnt hear any noise and had a good sleep. I knew from previous reviews that the parking wasnt great so was ready for this but if I had to nitpick for any negatives it would be this. It could so easily be fixed with a few tweaks. We only travelled from over the bridge so werent tired and grumpy but I would expect if you have travelled a long way that the parking situation could make you annoyed. I dont like putting negative things in reviews but thsi was definitely a bit lacking. Other than that I look forward to returning and will probably park in the Downtown Carpark just 100 metres away next time.

Nothing wrong with the room. The problems started when we checked out. Being Accor members, our payment of $531had been deducted from my credit card on arrival. Yet they not only charged us twice for parking on checkout but they also took an additional $950 from our credit card. There is no invoice for that and nearly a week later the money has not been returned to us. I have spent hours on the phone to them and so far - nothing.

Stayed here often; great location; room was changed as unhappy with first room offered; only complaint - my room wasn't serviced until 4.35pm on the last day - way too late!! I took the towels and didn't worry about the rest as it was the 4th night of 4

Accommodation and location is great, but both were surpassed by the incredible service that we received during our stay - the staff are incredible, friendly and helpful. I cannot recommend this hotel enough, and we will definitely be going back.

We found the hotel to be in a great location for us to walk or train. Very well presented and anything we asked for they were very willing and quick to help. Lovely view and comfortable beds. Would recommend and visit again.

Nice friendly hotel, slap bang in the middle of the "Viaduct" harbour complex. The soundproofing in our room was BAD, and we could hear people having fun and music from bars and testaurants until 4am. Room its self was nice.

We choose the Sebel because of the Accor loyalty programme and its location. However we were largely disappointed this time. We were a party of 3 and the room was not set up for the right amount of people which they did when we were in the room. The rooms are a great size but are very dated. The bathroom looks like it hasn't been updated since the 90's. The shower head wouldn't stay up and get rotating towards the door making showering difficult. These rooms are not cheap and I would expect better. We faced the road and didn't have any problems with street noise.

Being located on the Viaduct was awesome, plenty of Dining establishments to choose from. Nice room, very spacious. When checking in we were asked if we would like 2 complimentary drinks sent our room, we accepted, but the drinks never showed up. Parking instructions could have been clearer, it was not until we showed up that we were told that the car park was full and that we would have to find our own parking elsewhere. This wasn’t hard but would have been nice to know in advance that this was the case as it would have been easier to park in a parking building nearby before checking in.

We cam to rest with peace and quiet and achieved that due to the hotel staff etc.

Meh I stay in many hotels and rooms Nothing special to warrant the inflated nightly rate. Very noisey Room service plate left in the room after cleaning Ironing board put away in differing locations caused confusion looking each day

Initially booked room via alternate provider, arrived to find housekeeping not done. Enquired as to the availability of alternate room in-house. Informed a room was available but at an additional $224 cost, my fault for presuming that the additional cost would have led to a higher standard room with a better view of the viaduct. Not so, same room type, even less view of viaduct, only consolation was not having to wait for housekeeping. Do you think I should be satisfied?

very noisy our until 1 am ... mediocre rooms, a little outdated. sad / boring common parts. there is no in house restaurant, there is no in house gym , internet is unreliable.