The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.1/5 795 reviews

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Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Fitness center

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  795 reviews

TripAdvisor Rating  4.0/5  1,592 reviews

All round brilliant my favourite place to stay

Customer review rating 5.0/5

Gordon T. Business - Confirmed reviews ALL

Awesome

Dear Gordon T., Thank you so much for your incredibly positive feedback! We are absolutely thrilled to hear that The Sebel Auckland Viaduct Harbour, is your favorite place to stay and that you had an awesome experience during your recent visit. Providing our guests with an exceptional stay is our top priority, and we are delighted that we were able to exceed your expectations. Your kind words truly mean the world to us and serve as a testament to the hard work and dedication of our entire team. We sincerely appreciate your loyalty and look forward to welcoming you back for many more memorable stays in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. Thank you once again for choosing us! We can't wait to have you back! Warm regards, Mua-Nikki Leuila Assistant Manager The Sebel Auckland Viaduct Harbour

well located, clean and good customer service.

Customer review rating 4.5/5

Jason D. Business - Confirmed reviews ALL

for business

Dear Jason D., Thank you for your kind words! We're delighted to hear that you found our location convenient, appreciated the cleanliness of our establishment, and enjoyed our attentive customer service. It's our priority to ensure that our guests have a comfortable and productive experience, especially for business travelers like yourself. We look forward to welcoming you back on your next visit. If there's anything more we can do to enhance your stay, please don't hesitate to let us know. Kind Regards, Mua-Nikki Leuila Assistant Manager The Sebel Auckland Viaduct Harbour

Good stay, great location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

very satisfied with room and excellent staff service.

Dear Lynda K., Thank you for sharing your feedback! We're thrilled to hear that you had a good stay and that our location met your expectations. It's fantastic to know that you were very satisfied with your room and that you received excellent service from our staff. Providing comfortable accommodations and exceptional service is always our goal, and we're delighted that we succeeded in this regard. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Warm Regards, Mua-Nikki Leuila Assistant Manager The Sebel Auckland Viaduct Harbour

Excellent Location

Customer review rating 3.5/5

Bruce Couples - Confirmed reviews ALL

Staff pleasant - Great to have balcony, tidy and clean but Housekeeping let us down during our stay because of the following: - had to request several items a few times e.g. toilet paper, shower gel etc. Also, we felt kitchen items were sparse like no dish cloth, no extra dish washing liquid - no replacement tea bags, nor chopping board. Glasses mismatched and limited amounts of cutlery and mismatched crockery. As Accor Platinum members no benefit in staying here as no restaurant, no upgrades of any kind. Overall, we felt the property was tired decor wise and bathroom facility average.

Well located, clean, staff are helpful

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Staff were very helpful in organising taxis for us & recommending where to go during our stay. We received a room upgrade which was great. The rooms was decent although the bathroom & kitchenette could do with a refurb. Otherwise it was a pleasant stay.

Dear Linda L., Thank you for sharing your experience with us! We're pleased to hear that our staff were very helpful and that you appreciated their assistance with organizing taxis and providing recommendations for your stay. We're also glad to hear that you enjoyed the room upgrade and that overall, you had a pleasant stay. Your feedback regarding the bathroom and kitchenette is valuable to us, and we will certainly take it into consideration as we continue to improve our accommodations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. Warm Regards, Mua-Nikki Leuila Assistant Manager The Sebel Auckland Viaduct Harbour

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Other web-users rate our hotel

  • 684 reviews 8.8/10 Location
  • 813 reviews 6.2/10 Room
  • 518 reviews 8.3/10 Service
  • 52 reviews 4.3/10 WiFi
  • 334 reviews 5.5/10 Comfort
  • 193 reviews 5.3/10 Cleanliness
  • 159 reviews 3.9/10 Vibe
  • 142 reviews 4.2/10 Value

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