Booked and paid six months ago asking for the same room we had on our last stay as it had a Harbour View. Arrived to be told room not available but same type of room was, one floor lower so no view and basically downgrade of room even though a platinum Accor member. Also not informed earlier that the car parking across the road does not have lift access on public holidays and you need to drag your luggage up and down four flights of stairs. They are slowly getting better after Covid but taking a bit longer than other hotels in the city.

We had a fantastic room, very clean, with a nice view. Loved the heritage building, great location. Quality linen so slept very well. The staff are friendly n helpful, very keen to help with any enquiry including going out of their assisting with car parking

Fabulous location, lovely staff who couldn’t do enough for me, spotless room, totally safe environment, loved the history of the place, the restaurant is special, I have stayed here before and will be back.

Beautifully renovated Heritage Hotel. It may not have all the mod cons of a new hotel, but it makes up for it in charm and location. Staff were all very helpful. Would definitely stay there again on our next Sydney trip

This hotel was amazing. It's central to everything, the rooms are large, comfortable and clean,the staff are friendly, and the history of the building is fascinating. And although it's in the heart of The Rocks, we didn't find the noise level too loud at night, despite a number of bars and nightclubs close by. We'd definitely stay again!

There are no lifts in this hotel, so straight off the bat, if you are not wanting to walk stairs, you should look elsewhere. However, the stairs are a small price to pay for this beautiful hotel set in a great location. The room we had enjoyed a partial harbour view and lovely view of the harbour bridge. We stayed with two other couples and had rooms side by side which was very handy. The rooms are tastefully decorated and the hotel itself features beautiful touches, especially photographs of the original site and it's transformation. The staff were lovely and very helpful. We ate breakfast on site and had the most incredible crepes! While there is no parking attached, there are multiple parking stations about and you can secure one of these through the hotel paying a flat rate or through the parking station site itself. We extended our stay by another night and will be back!

With a COVID hangover, it was great to be in Sydney once again - and the hive of activity returning to The Rocks area. Hotel was clean and all seemed to be in good shape. Only minor disappointment was the staffing levels were still low but given the period we are in, it is very hard to complain. The staff work hard here - and will endeavour to make sure you have a safe and enjoyable time. Thanks Team.

This is a lovely hotel in the heart of Sydney’s old precinct. I’m reticent to write this because I don’t want people to stay in case I can’t get in. The staff are very helpful, the rooms great and everything is a walk away.

Room was OK although bathroom was a bit dated - but this is a heritage building. There was no mention (or so subtle that I missed it) that the normal breakfast restaurant was closed due to Covid restrictions (although they have eased by now), so I ended up ordering a dissapointing crepe at the small outlet that was open, and the wait time was not the best. Good location though.

Great two night stay. Perfect location. Front desk service was fantastic. Great bed, good sized room (we stayed in the suite). Shame the restaurant isn’t open on Sunday nights. Didn’t matter, plenty of places nearby. Thanks for a great stay.

The only fault would be there is no lift, but the staff were very helpful and assisted at every movement. Lovely old building renovated tastefully with modern facilities in the rooms. Beds were very comfortable and restaurants on site.

Just had a lovely 5 night stay in The Harbour Rocks Hotel. The staff were friendly, helpful and professional. The hotel is a lovely heritage building just a few steps from the Rocks Visitors Centre,the weekend market and Circular Quay.There is secure parking at the Wilson Clocktower car park right across the road but it is $50 for one entry/exit per day so best to leave car for whole stay and get public transport or walk to avoid a large parking bill. Train and new light rail easily accessible at Circular Quay. An ideal location to explore Sydney and very quiet. Just be aware to ask for a room on the ground floor if you can't manage stairs as there is no lift in this hotel..There is a porter to help with luggage and a small luggage lift so you don't have to manhandle your bags up stairs The restaurant for breakfast is also down 2 short flights of stairs. Nice quiet reception area with seats and a lending library plus free iced tea and a coffee machine and there is also a lovely little leafy courtyard with comfy seats to while away an hour or 2 with a good book. It was just a lovely little oasis to base ourselves at to explore the surrounding area which is full of art galleries, eateries (we recommend the french bakery around the corner - it has a pleasant courtyard out back and almond croissants!) historical sights and quaint quirky shops.

Superb location Great staff Very comfy bedding hotel is highly recommended Breakfast could be improved The Rocks is may be a bit too touristy but the adventage is that some good restaurants were open on Xmas dat/evening

We had stayed here previously and really enjoyed our stay, so as you can imagine, we were really looking forward to returning to this wonderful hotel. From the moment we arrived it just didn't have the same feel as previously! the staff seem friendly but didn't go the extra yard. We had a lovely room with a view over the harbour, unfortunately the air conditioner wasn't working properly and the room was warn, I mentioned it to reception and because it was the weekend the would not be able get the maintenance company out until Monday, which was the day were leaving. I was told by reception they would have housekeeping have a look, but all they did was adjust the temperature down to 16 degrees. Which made no difference. To me it looks as though the air con had not been serviced in long time. Disappointing to say the least. We booked the restaurant for dinner, arrived and left, didn't feel welcome at all. Much the same when I went for breakfast on the Monday morning. To top it off i was charged for the complimentary drinks we had on the Sunday evening, reception promptly reversed the charge when I mentioned it.To me these things shouldn't happen. Even though i had a complimentary night for the Saturday I would have been very upset if I had paid the $480 odd you charged for the Saturday night. We love the hotel with it's heritage location and history, but at these prices and I would expect better. The rooms and it need of a major renovation, the bathroom was also a big disappointment. If I was any bigger I would not got through the door into the shower. Any that was our experience. Regards Peter

Having stayed in the city many times I cant believe we haven't discovered this gem before. Such a good location and beautiful, clean and modern rooms Highly recommend this hotel as a base for discovering our beautiful city, great value for money.