Harbour Rocks Hotel Sydney - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 4,854 reviews

ALLSAFE approved hotel

Harbour Rocks Hotel Sydney - MGallery
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+ 18 Services

Hotel extras

  • Discover our tranquil Garden Terrace

  • Borrow a book from our inviting Library

  • Welcome drinks are on us!

  • Located in the heart of The Rocks

  • Rocks Market opens on every weekend

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Harbour Rocks Hotel Sydney - MGallery

34 Harrington Street
The Rocks
2000 sydney
australia

Fax: (+61)2/82209998

Check-in from 14h00

Check out up to 11h00

  • SYDNEY BUSES:  FROM EDDY AVANUE THE ROCKS

  • CITYRAIL TRAIN-CIRCULAR QUAY:  CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 18km / 11.18 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.75km / 0.47 miles

GPS:-33.859582, 151.207949

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Tayim Restaurant & Bar

Middle-Eastern Influence

Our accommodation(s)

Offering contemporary Sydney accomodation that recognises its exceptional heritage, Harbour Rocks Sydney is the ideal choice for both business and leisure travel. Harbour Rocks Hotel offers a variety of beautiful options including Deluxe, Superior and Suite options. Spacious and elegant in design, each guest room features a range of modern amenities including WIFI access and an LED TV with on-demand movies.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 22

  • Maximum capacity: 10 people

Find out more

Our guest reviews for
Harbour Rocks Hotel Sydney - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,854 reviews

TripAdvisor Rating 4.0/5

1,619 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Little piece of history

Customer review rating 4.5/5

Steve Couples - 01/12/2021 Confirmed reviews ALL

We were made to feel at home by the friendly staff on our arrival. The bags were taken to our room which was nice. And any questions we hard wether about the hotel or surrounds were answered quickly and confidently. Other than that we just chilled in and around this great location.

My Stay

TripAdvisor rating 2.0/5

garyV7534UG 01/12/2021 TripAdvisor review

The room its self was great, however the room was extremely noisy and the service at breakfast was like I was steeping into an episode of faulty towers. Never experienced something like it. I felt like it was a waist of money considering I paid nilly $500 for the room. Feel free to give me a call on 0412 273 482 Gary Childs

Well located very friendly

Customer review rating 4.0/5

Catherine B. Friends - 30/11/2021 Confirmed reviews ALL

All staff very accommodating....we have here a number of times...the rooms are looking tired and need freshening up.

Perfectly located.

Customer review rating 4.5/5

Jodi R. Friends - 29/11/2021 Confirmed reviews ALL

Staff were so nice and friendly. Very helpful. Location was perfect. Wine was delicious, the best we had all night (Rose and Sav). Clean rooms. Definitely want to return again. Have already recommended you to multiple friends.

Dear Jodi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

well located

Customer review rating 4.0/5

Anonymous Couples - 28/11/2021 Confirmed reviews ALL

Pleasant

Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

Paid for upgraded room and did not receive it. Worst room, no windows, and awoken at 7am by loud music from the breakfast area.

Customer review rating 0.5/5

Adrian Couples - 28/11/2021 Confirmed reviews ALL

We stayed at this hotel looking for a small heritage feel in the heart of the rocks. We also paid for an upgrade from a standard room to superior queen room. Instead we given Room 102, which appears to be a standard room but was categorised as a superior room because it featured a 'bath' - really! This is not acceptable given the room was located on the bottom floor with no views or windows. The single door to the verandah was closed off and had to keep our blinds down to keep privacy due to passing guests on the outdoor terrace. It was also very loud due to close proximity to guest traffic / amenities next to our room. We should have been at least offered the difference for a standard room at the time. However the next morning, we were awoken at 5am to regular loud water rushing through pipes as the ceilings are quite low, and then at 7am the background music coming from the breakfast areas was completely unbearable. It got to the point we could no longer stay in the room from 7am and had to leave. For the above reasons we found this room quite unacceptable and disappointing for our stay. We have complained to the manager but have not been offered any refund given we were not given the appropriate room and did not enjoy the experience.

Dear Adrian, Thank you for taking the time to tell us about your experience at the Harbour Rocks Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I have reached out to you personally to your e-mail in regards to your feedback. We are looking forward to welcoming you again at Harbour Rocks Hotel. Please do not hesitate to contact myself directly to my e-mail (ch…) to rebook for your next stay. Have a great day, Adrian. Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

Inexperienced staff too busy to serve customers

Customer review rating 2.0/5

James D. Couples - 28/11/2021 Confirmed reviews ALL

Wasn’t what I expected. Service was a bit like shopping at Target, not a Sofitel.

Dear James, Thank you for taking the time to tell us about your experience at the Harbour Rocks Hotel Sydney - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, I am very sorry that you your stay did not meet your expectations, that you found the room disappointing and the service lacking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bridget van Dantzig Duty Manager

Just perfect for us.

Customer review rating 4.5/5

Chris M. Business - 28/11/2021 Confirmed reviews ALL

Great hotel, good attention to detail, well located. No complaints.

Dear Chris, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

Strategic area

Customer review rating 4.5/5

Andreas H. Couples - 27/11/2021 Confirmed reviews ALL

This is our 2nd time at this hotel (previously stayed in April), and we are just happy with the stay. Friendly reception staff and helpful. The room, while not giving us a harbour view, is just as comfortable and sufficient for our needs

Dear Andreas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

Great Location in a wonderful heritage building and the most Amazing Food

Customer review rating 4.0/5

Gaye Couples - 26/11/2021 Confirmed reviews ALL

Absolutely loved this hotel, rooms were a bit small but very clean and comfortable. Location couldn't be better The Rocks is a beautiful part of Sydney and so close to harbour bridge, opera house and circular quay ferries. The restaurant had the most wonderful Israeli food, one of the best meals we have ever had in an Accor Hotel.

Dear Gaye, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

Great stay at The Rocks

Customer review rating 5.0/5

Kim Couples - 24/11/2021 Confirmed reviews ALL

Great stay at The Harbour Rocks Old meets new & All the Staff were great & friendly too. Location was Great right by the harbour Bridge Enjoyed walking around the Rocks Markets

Dear Kim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

"Well located", "Good stay"

Customer review rating 4.5/5

Katrina P. Couples - 24/11/2021 Confirmed reviews ALL

The Staff were very helpful and made our brief stay very special. They should be commended on their professional approach to the little things.

Dear Katrina, We very much appreciate your comments regarding your stay at the Harbour Rocks Hotel. It is always a pleasure to receive positive feedback about our friendly staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

Great location

Customer review rating 4.5/5

Sandra M. Friends - 24/11/2021 Confirmed reviews ALL

Unfortunately the hairdryer burst into flames and burnt the sleeve of a robe

Dear Sandra, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

Great Stay in Sydney The Rocks

Customer review rating 5.0/5

John A. Couples - 23/11/2021 Confirmed reviews ALL

The Harbour Rocks Hotel is a great stay in The Rocks Sydney. The location and beauty of this heritage hotel make for a very enjoyable stay. The rooms are quiet, comfortable and have an old world charm while maintaining good facilities. The views out to the Harbour Bridge, Opera House and the rooftops of the Rocks provide a nice outlook including the meandering laneways of the Rocks. There are good restaurants and terrace areas for breakfast, lunch and dinner including live music at times, and the lovely architecture of timber and sandstone are a standout. Brilliantly located and well appointed, you will not be disappointed. John

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

Great location and stay!

Customer review rating 4.5/5

Troy S. Couples - 23/11/2021 Confirmed reviews ALL

Very convenient location, parking and access to circular quay. Beautiful building surrounded by eating and entertainment options. Staff were amazing and room was comfortable.

Dear Troy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christy Inthapanya Rooms Division Manager Harbour Rocks Hotel

Our stay at the Harbour Rocks Hotel - McGallery

TripAdvisor rating 5.0/5

brutusbwc 19/11/2021 TripAdvisor review

We had a great anniversary stay at the Harbour Rocks Hotel - McGallery. Everything was perfect. We appreciated the great customer service by Brigot and Gabriele, as well as the complimentary bottle of 'sparkling', room upgrade and our welcome drinks. It's times like this I am pleased to be an ACCOR PLUS Member. Thank you!

Great stay - thank you!

Customer review rating 5.0/5

Bruce @. E. N. Couples - 17/11/2021 Confirmed reviews ALL

First time stay at Harbour Rocks Hotel Sydney. A great experience. A beautiful Heritage building. Great Customer Service!

Dear Bruce, We very much appreciate your comments regarding your stay at the Harbour Rocks Hotel Sydney - MGallery. It is always a pleasure to receive positive feedback! We are tickled pink that you enjoyed your stay and our lovely Hotel! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bridget van Dantzig Duty Manager

Location - Awesome, Staff - Great, Room - average at best, Price - Expensive

Customer review rating 3.5/5

Anonymous Couples - 17/11/2021 Confirmed reviews ALL

The location is top notch in The Rocks. The welcome and staff were good. The room had a musty smell and the bathroom on the first day had a sewer smell both dissipated relatively quickly. There was no complimentary water or drinks voucher. The room was very small and expensive for the experience.

Dear Steven, Thank you for taking the time to share your feedback. I am pleased to hear that our staff had provided a great service throughout your stay. I apologise if your room had a sewerage smell, this has been addressed to our Maintenance team so it will be fixed as soon as possible. I also apologise that you did not receive your welcome drink voucher as part of your Silver membership benefit. Next time when you stay with us again, please do not hesitate to ask our friendly staff member if this is not provided on check in, however I have reminded all staff to always give out the welcome drink vouchers for all members that are entitled to it. We hope to welcome you back to our hotel very soon and I hope next time we will provide a better service for you. Sincerely, Christy Inthapanya Riooms Division Manager Harbour Rocks Hotel - MGallery by Sofitel

Memorable for wrong reason

TripAdvisor rating 4.0/5

sarahmichael2021 27/10/2021 TripAdvisor review

Booking at restaurant canceled at last minute due to covid capacity. Fire alarm went off after 10pm for 20 mins, breakfast options limited with all items on menu not available. Otherwise we enjoyed our night away

Unique heritage hotel

TripAdvisor rating 4.0/5

Andreas H 20/04/2021 TripAdvisor review

Strategic location in the Rocks area, close to Argyle Centre and other lively attractions. Friendly staff, and we were given the room with harbour views, which was really nice. No complaints, will definitely use this hotel again.

Hello Andreas H, Thank you so much for leaving a review and detailing your experience at the Harbour Rocks Hotel. I'm glad you found the heritage and the history of our building to your liking. Yes no stairs is small price to pay to enjoy the beautiful location and Hotel. The building itself actually dates back to 1887 when it was initially built as a wool store, then later leased out as different residences before becoming an art gallery in the 1970's and finally Harbour Rocks Hotel in 1989. Many of photo's of the building prior to it becoming a hotel still line the hallways and the original brickwork, sandstone and beams can be seen throughout the hotel. Thank you for recognizing our our team, they are truly wonderful. We hope to welcome you back again in the near future.

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