Harbour Rocks Hotel Sydney - MGallery 5 stars

staff very nice and all helpful, room lovely

Room size = small - changed to MArriott hotel and wow Noise level = high could hear everyone outside and lobby Service = night manager a good guy Cleaning = ok found hairs that wasn’t mine in bedding at arrival but too tired to complain

We thoroughly enjoyed the Hotel, and the staff were exceptional. Dinner at Tayim Restaurant was also a very big plus. However, the two rooms which I booked with Accor were pre-paid ahead of our stay, but on check-out we were told that the payment had not gone through because of a problem with the Accor system. So we paid again at the reception. Now our credit card has been charged twice. While I understand that glitches can occur, I now have to spend my time to prove that we have been double charged. This should be on the system. Very disappointed with Accor.

I like the Harbour Rocks because of its location, its look and feel and because it is a human space, not over the top lux, but somewhere that has a relaxing connection to the Rocks, kick back, go out for dinner, come back, hit the sack. Yes you can hear people walking on the stairs - not too loud, but part of the human connection of the place. Think about those silent isolated corridors of larger hotels, not at HR where the central atrium and staircase leads down to the comfy but unrestrained lounge and bar. Brekky in the cellar is a treat.

Staff were great, they were attentive and provide good service. However the room were old and run down, renovation is highly needed. Not friendly to international Travellers ie no international adapter on the wall mounted electrical points. The USB below the working desk were not working too. My room number was 307. Reservation staff were excellent when I need to amend my request. They were very quick with their reply.

We only had the opportunity to stay one night, however we found the staff professional and polite, and the room beautifully appointed. Loved the little extras such as the brownies, and the tea and coffee in reception. Only fault was that the bathroom was very small.

Perfect stay as always

We were treated well from the moment we entered the hotel. Lauren and Winnie greeted us warmly and I could tell by the nice clientele we met in the lobby and their positive attitudes that we would probably enjoy our stays. Lauren was even able to get us into our room a little early as we were quite tired from being up so early to depart our cruise. All the staff we dealt with were friendly and accommodating.. I was especially happy when Lauren went out of her way to find us some live entertainment at local clubs. Thanks again for a wonderful stay. Bob and Jeryl P., Brampton, ON, Canada

The receptionist from Cornwall was exceptional - every hotel should have a receptionist like her. Loved the hotel and the location. The payment system wasn't working i was told, so was char=ged twice for the hotel. Fortunately they saw their error and refunded me. Our room's air conditioning was very noisy, blew a freezing cold air whilst you were in bed right at your head and there was nothing that could be done about it !!

The décor of the room was very nice, bed was comfortable, enjoyed the fire works out my window on the Wednesday night. The restaurant for breakfast was nice, service was prompt and staff were friendly

It was a really lovely hotel, and I can't think of anything that would have improved it. The front desk staff were extremely helpful and friendly and even brought luggage upstairs to save us taking it up the stairs. The breakfast was also delicious. Thanks for a great stay!

Just Perfect in everything

* Room was the main issue - although large, there was too much light entering into the room. This light couldn't be blocked as there was no heavy curtain. *In addition, the noise from people walking down the stairs, next door and walking around the corridor was terrible. + * I also had a drink downstairs...unfortunately I couldn't use my free drinks pass in the bar downstairs. I was told I could only use it in the lobby bar. I found this annoying and inflexible. In addition, when I took my drink to the garden courtyard, I was never asked if I wanted to another drink. There's no doubt I would have stayed for another drink had I been asked. * I was appreciative of the late checkout and was very happy with the location, comfort of everything else.

I think the hotel is in the ideal spot for all the sights of sydney

Thoroughly enjoyed the whole experience starting from welcome in at reception right through every section of the hotel.