Harbour Rocks Hotel Sydney - MGallery 5 stars

Fab location and excellent and friendly staff

Booked this room to spend the evening prior to a cruise the next day. The room was lovely; every staff member courteous, helpful and greeted us with a smile. The welcome fruit plate was an unexpected delight, and breakfast the next morning was delightful.

Great location and service

This was our second stay at the hotel. Our first stay was wonderful, especially our room. Unfortunately this time the room we had was extremely noisy. People passing below our windows at all hours talking loudly and what sounded like bins being dragged over cobblestone late into the night and very early in the morning. We both had very little sleep all night.

Great hotel, in a great location with fantastic staff. I'll definitely be back.

Dear Simon, I received your email and would like to assure you that I have not responded because you have ‘somehow’ failed to live up to your expectations. It is precisely because you have failed to live up to my expectations that I will respond. You have read the Tripadvisor comments and our comments are more of the same – grubby carpet, poor cleaning and woefully small and inadequate bathrooms. But I will elaborate. I am an Accor member and a regular visitor to Sydney with my partner. Over the past few years we have stayed at the harbour Rocks Hotel some 5-6 times, in fact each visit to Sydney we stay at your hotel and have always had a pleasant stay. This time it was different. We arrived around 8:00pm after a long and tiring flight and were given a so-called ‘superior’ room described by reception as a ‘suite’. The carpet was marked and grubby, the bathroom not properly cleaned and the bathroom itself only around 800mm wide – woefully inadequate and, quite frankly, dangerous. We raised our concern and asked reception for another room which we were given the next day and this room was fine. We had booked for 3 nights (17, 18, 19/11) and extended the booking for a fourth night (20/11). We also booked to return to the hotel a week later for a single night (27/11). Our return on the 27/11 was an opportunity for the hotel to redeem itself, for which it failed dismally. Our room on that night must have been amongst the worst in the hotel located as it was on the ground floor, looking onto Harrington Street and with carpet that was marked and grubby, and a bathroom that was too small, too narrow, woefully inadequate and, quite frankly, dangerous. When we checked out, the receptionist didn’t bother to ask us if we had enjoyed our stay, no doubt she was fully aware that we had not. But, our issue is not so much with the staff who were generally fine, but with the hotel rooms we were given. The hotel is long overdue a ‘refresh’ and really needs a major refurbishment with attention to the poor bathrooms. We can accept that the first room on the 17/11 was simply the (bad) luck of the draw – as we know there are good rooms in the hotel - but there was no excuse for the room we were given on the 27/11. The outcome is that I have deleted the Accor App off my phone and we will never return to the Harbour Rocks Hotel – there is simply too many alternatives in Sydney to put up with second or third rate accommodation.

Great service! Great rooms and location perfect to visit the city

My only problem was getting from my room on ground floor to the restaurant for breakfast as I have mobility limitations.

room was comfortable, as an accor member we were unable to use the free beverage, we ordered a spriit "pimms" and after this was made we were then told unable to use voucher. just a little disappointing, this could have been advised prior to us requesting as the bar staff saw the voucher in our hand.

very small room with window facing straight onto the street--the bathroom was an after thought i.e. to get to the wc had to squeeze past a basin--the shower recess was miniature. I understand it was supposed to be boutique, but wasn't up to standard

Friendly professional greeting and very helpful.

Beautiful hotel, let down by old deck, confusing breakfast arrangement (with mixed service) and small rooms

Very nice hotel clean and in very good position. Would go there again.

The hotel is a historical gem in the heart of The Rocks in Sydney and we were delighted to find out we were the 'Rocks Stars' of the day when we checked in. This meant we were upgraded to the the very exclusive and beautiful Harbour View Suite, and we loved every minute of it.

staff very nice and all helpful, room lovely