ibis Jerusalem City Center Hotel

Customer review rating (ALL Rating) 4.4/5 948 reviews

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ibis Jerusalem City Center
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+ 12 Services

Hotel extras

  • Situated in the heart of Jerusalem's city center

  • Enjoys a vast proximity to many religious and historic sites

  • KOSHER Hotel

  • Sweet Bed by ibis, designed, developed for the coziest and most exclusive comfort

  • Free Wi-Fi and Web Corner

Hotel location

ibis Jerusalem City Center

4 Elisar St.
9423601 jerusalem
israel

Fax: (+972)732228899

Check-in from 15h00

Check out up to 11h00

  • EGGED:  78 18 75 74 45 CITY CENTER

  • CITY CENTER:  City Center Yaffo center

  • By plane

    BEN GURION INTL At 57km / 35 miles

  • By train

    TRAM At 0km / 0 miles

GPS:31.7820861, 35.220656

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DINING ROOM

The right choice to feel great. A convivial buffet featuring traditional cuisine. Simply a pleasure. breakfast during the week as from 07:30 am until 10:30 am Saturday as from 07:30 am until 11:30 am

Our accommodation(s)

The comfortable and stylish rooms are furnished with our new Sweet Bed by ibis bed and bedding, the new ibis room offers the ultimate in comfort: large double bed, ensuite bathroom, hairdryer, desk, internet and LED flat TV with all the best channels.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 250

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 44 people

Find out more

Our guest reviews for
ibis Jerusalem City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

948 reviews

TripAdvisor Rating 4.0/5

517 reviews

Exellent but

TripAdvisor rating 5.0/5

6340257 12/11/2021 TripAdvisor review

It was ok but at night the mini bar was very noisy I had to go to the reception and they told me to pull it out Somebody should tells as to do so it i think that putting it in a closet can resolve the problem

not very atractive

TripAdvisor rating 2.0/5

lior r 01/11/2021 TripAdvisor review

Before Covid19 we have stayed in Ibis Hotels in Europe and South America and were always satisfied with the location, the service, the rooms and the food. After a year and a half of self-isolating, we finally decided to take a short vacation in our own country and Ibis Jerusalem was the obvious choice since we know the Ibis chain and knew what to expect. Or at least we thought so. We were very disappointed for the following reasons: We arrived at the hotel on Thursday October 21, shortly after 3pm. There were two employees present at the front desk, both working on their computers, none of them acknowledging our arrival even after I said “hello”. This pattern of behavior continued throughout our stay. Their computer work came before greeting guests. I inquired about parking space and was informed that there was no parking at the hotel and the closest public parking lot was a 10 minute walk from the hotel. So we left our luggage and went to park the car. I understand that there was no option to build a parking lot but when the cost of the parking turned out to be more than 20% of the room rate! We spent 420 NIS on parking. I strongly believe this should have been brought to my attention when making a reservation. The guests of a Red Ibis hotel are usually not backpackers, and come with a car. Had I known beforehand I could have chosen to come by public transportation. I also asked at the front desk if there was a Friday (Shabbat) dinner available at the hotel and the answer was that there was no such option. Please notice that we are talking about the Center of Jerusalem and on Friday evening all closes. Later on, I accidentally discovered there was a Shabbat Dinner at the hotel but there were no more places available. After the first night I asked If there was a possibility for a flat pillow since the ones in the room were very soft and high and wrapped around my head. The answer I received is that there was no other kind of pillow. We also complained about the noise of the refrigerator in the room (we had to switch it of at night), but nothing was done about this and no apology either. Furthermore, we found it really disturbing that part of the hotel staff was without masks, both in the dining room and other -public- spaces. In short, although the location is perfect and the rooms are adequate and clean, the staff is not very welcoming to say the least, and the lack of affordable parking makes staying at the Ibis Jerusalem City Center not verr

there is a lot to improve

TripAdvisor rating 3.0/5

LightPacker728544 30/08/2021 TripAdvisor review

didn't provive any early check-in or late check-out. no parking slotes for an invalid near to the hotel. the shower was not in good shape for taking a shower they provided welcome drink card, but didn't facilated the possibility to use it.

good stay

Customer review rating 3.5/5

Li Families - 08/04/2021 Confirmed reviews ALL

very nice hotel, clean and good location

Nice hotel

Customer review rating 4.0/5

Raziela W. Couples - 04/04/2021 Confirmed reviews ALL

It was our 2nd time at the hotel so we knew that there is no parking but the location is great. Great room clean and comfy. Good breakfast. 2 things bothered us: first that they tried to charge more then was in the confirmation (didn’t include our points..) and the second that our room was not tied up until the afternoon and they came only when we asked.

Okay stay

Customer review rating 3.5/5

Ayelet Families - 31/03/2021 Confirmed reviews ALL

No parking, front desk do not answer phones, pillows are horrible- stiff neck for days. But the location is perfect and the hotel is clean. Very good breakfast

Customer review rating 4.5/5

Noga O. Couples - 28/03/2021 Confirmed reviews ALL

Great hotel. Good service. Good breakfast Best location Little bit noisy - you can here the rooms next to you.

Customer review rating 2.0/5

Jonathan Families - 26/03/2021 Confirmed reviews ALL

Bad experience went with my family, asked to stay

Amazing Location and Good rooms

Customer review rating 5.0/5

Marwan G. Couples - 25/03/2021 Confirmed reviews ALL

Thank you for Nice holyday :)

Well located

Customer review rating 4.0/5

Moshe K. Couples - 25/03/2021 Confirmed reviews ALL

Good place renew rooms good breakfest

well located .good servise ,wondelful brekfast

Customer review rating 5.0/5

Karolina I. Families - 24/03/2021 Confirmed reviews ALL

perfect

Good stay

Customer review rating 4.0/5

Emilia O. Families - 23/03/2021 Confirmed reviews ALL

The team was great and kind. Food was ok. The room was clean.

Well located, fine staff

Customer review rating 4.0/5

Ilan Couples - 05/03/2021 Confirmed reviews ALL

A very good overnight stay. Just as I had expected from Ibis.

enjoyment mixed with disapointment

TripAdvisor rating 4.0/5

Zahava and Avik... A 12/09/2020 TripAdvisor review

I'm a member since 2008. We like to be guests of Accor hotels and we use mostly Ibis hotels. Usually the services are very good. The stuff is always efficient and polite. Breakfast is very good and the location of this hotel is excellent. The room was very good but we were astonished to find on our bed a completely torn pillowcase. The bed mattress was not comfortable and it was hard to sleep. The towels were of bad quality or old. It was not the high standards of Ibis Jerusalem center hotel we were used to. The most disappointing matter is the loyalty membership. Accor sends mails offering deals like earning the points X3 per stay but they don't keep their promises. When you contact customer care to solve a problem it takes a very long time to get an answer if ay all. It is improper and not polite. I write all this not to attack but to try help to improve.

Dear Zahava, We thank you for your honest and sincerely apologize for our shortcomings. The incidents have reported to the relevant departments in view to improvement. We definitely hope that this issues will not prevent you for coming back. Please feel to contact me should you return. I will make my utmost to ensure your stay will be a comfortable and memorable one. Yours sincerely, Boris Mironov Guest Relations Manager

Excellent Hotel in one of the best location in Jerusalem

TripAdvisor rating 5.0/5

etib2016 09/08/2020 TripAdvisor review

Excellent Hotel in one of the best location in Jerusalem, new facility, great service, very good breakfast, clean small rooms but has all that we needed, the best value for the money, i will defiantly come back to this hotel again

Dear Guest, It was truly a pleasure having you as our guest and we are delighted by your glowing review. We are thankful for taking the time to write your comments, especially the ones pertaining to our professional team. We certainly hope to have the privilege to serve you again in the near future. Respectfully yours, Boris Mironov Guest Relations Manager

Well Located

TripAdvisor rating 4.0/5

Karen S Solo travel - 02/01/2020 TripAdvisor review

Ibis Jerusalem is well located being within walking distance of major sites of Old Jerusalem. It is also handy for the light rail that takes you the Yad Vashem museum in one direction and Old Jerusalem in the other. I'd like to commend Naama on reception who was very helpful rived nd needed to sort out a problem with my bank. Sadly the same cannot be said for most of the rest of the staff especially in the bar where they had a problem accepting cash payment for drinks I had to insist on making payment rather than their preferred option of charging my room for their convenience.

Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Boris Mironov Guest Relations Manager

Excellent hotel

TripAdvisor rating 5.0/5

Adrian G Family - 15/11/2019 TripAdvisor review

Everything was wonderful. The hotel is close to the old town. Very good vegan breakfast. Nice decorated room and cleaned daily. Various TV programs. The team and the management were very helpful. Thanks for everything.

Dear Adrian, We are delighted by your elegant commentary and happy that you enjoyed many of our offerings. Furthermore, we thank you for the positive comments pertaining to the team and management who contributed to success of your visit. We remain here at your service always. Respectfully yours, Sandra Evening Manager

Excellent hotel in perfect location

TripAdvisor rating 5.0/5

lf833 Couples - 25/08/2019 TripAdvisor review

New hotel located on Jafa street - walking distance from the old city, Mamila and Jerusalem center. Nice room with excellent breakfast.Staff was very cooperative and answered all our needs. Recommended!

Dear Guest, We are delighted that you were happy with our offerings and facilities. We appreciate your recommendation especially due the professionalism of our team. We certainly hope to host you again very soon. Yours sincerely, Sandra Evening Manager

Jerusalem weekend

TripAdvisor rating 4.0/5

Coastal54709522560 Couples - 02/07/2019 TripAdvisor review

1. There was a problem with the water in the shower going from hot to cold unexpectadley which wasn't solved. 2. Reception didn't answer the phonea number of times when we called from the room. otherwise experience was positive, professional staff, good service, nice atmosphere, clean, good food.

Dear Guest, We are pleased that your overall experience was enjoyable. We apologize for any inconvenience you may have experienced and hope to host you again. Yours sincerely, Sandra Duty Manager

My Review

TripAdvisor rating 4.0/5

Ronshtern Couples - 18/06/2019 TripAdvisor review

The hotel is best located in Jaffa Street near Zion square. Breakfest and reception service were very good. The room was nice but the shower smells bed. Also there was not enought toilet paper. Overall the hotel is very good one and has very high value for the money.

Dear Guest, We appreciate your feedback and your honest input. We hope to have the opportunity to welcome you again. Sincerely, Sandra Duty Manager

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