ibis Jerusalem City Center

Customer review rating (ALL Rating) 4.4/5 551 reviews

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Description

Hotel extras

  • Situated in the heart of Jerusalem's city Center 5 min.walk to the Jaffa gate and the Old City

  • Enjoys a vast proximity to many religious and historic sites

  • Next to tram station and easily accessible from Central bus station and Train station

  • Sweet Bed by ibis, designed, developed for the coziest and most exclusive comfort

  • KOSHER Hotel

Our accommodation(s)

Hotel location

ibis Jerusalem City Center

4 Elisar St.
9423601 JERUSALEM
Israel

GPS:31.7820861, 35.220656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DINING ROOM

The right choice to feel great. A convivial buffet featuring traditional cuisine. Simply a pleasure. breakfast during the week as from 07:30 am until 10:00 am Saturday as from 07:30 am until 11:30 am

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  551 reviews

TripAdvisor Rating  4.0/5  640 reviews

Good stay in city centre

Customer review rating 4.5/5

Remy Families - Confirmed reviews ALL

Great location, nice b’fast, ok room and friendly staff in particular John, the breakfast 🍳 staff

Dear Remmy L., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wassim Mushasha Guest Relations Manager

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

For the positive, the hotel is well located close to the public transport, the old city and shops. The breakfast is very good and the staff are very welcoming. Now for the negative, the neighbourhood was a bit too loud. And the last night we heard a noise and we didn’t know where it came from and when we called the reception they didn’t do anything.

Dear BEYA H., Thank you for taking the time to tell us about your experience at the ibis Jerusalem City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wassim Mushasha Guest Relations Manager

Great food

Customer review rating 5.0/5

C. Y. T. Couples - Confirmed reviews ALL

Great food! Good location. Quiet. Kind and warm.

Dear C. Young T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wassim Mushasha Guest Relations Manager

Excellent Service

Customer review rating 4.5/5

Ian Couples - Confirmed reviews ALL

All Staff were warm and welcoming to us, especially Anton at the front desk, John in the breakfast room and Jacklyn & Anam in room service. We enjoyed our stay, the room was clean, breakfast was delicious and location of the hotel was fantastic for all amenities and visiting the Old City of Jerusalem.

Dear IAN D., We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wassim Mushasha Guest Relations Manager

fairly let down

Customer review rating 1.5/5

Ishwar Couples - Confirmed reviews ALL

firstly, the room we got was on a low level and with the sukot holidays was very noisy. agreed the holiday noise was not in your control, but being a member of accor we could have been given consideration with a higher-level room to overcome this. the bed was extremely uncomfortable, narrow and a mattress that kept slipping on to one side, it was a thinner mattress that was put on another one for some reason. then we had booked a cab to get to tel aviv and clearly informed that we were 4 with a bag and carry bag each, when we got ready to leave, we were told sorry this will not gt into a regular car and we will have to pay much more and get the van instead. that said there were 2 positives. the girl at the reception was very polite and the breakfast was very good so was the gentleman who was InCharge there. location to walk around was perfect, that's probably why the noise as well.

Dear ISHWAR J., Thank you for taking the time to tell us about your experience at the ibis Jerusalem City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wassim Mushasha Guest Relations Manager

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Other web-users rate our hotel

  • 840 reviews 8.9/10 Location
  • 696 reviews 6.1/10 Room
  • 697 reviews 8.9/10 Service
  • 7 reviews 10/10 WiFi
  • 510 reviews 9.1/10 Breakfast
  • 332 reviews 7.8/10 Cleanliness
  • 201 reviews 8.6/10 Food
  • 164 reviews 7/10 Vibe

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