Pullman Panjin Oriental Ginza Hotel 5 stars

In the so called 'suite', there is no sofa, no tea table, no living room, only the room was slightly bigger and nothing more. 9/10 of your staff was not properly trained, they don't have any ideas of serving customers. The facilities were in high quality but not maintenanced。 On the room discription nesspresso coffee machine is available to use in the room, but there is no coffee making facility at all, not even the instant coffee bag. The heating of many rooms are not working, after the first night the staff downgraded my partner's room from a suite to a standard room to slove the heating problem. And we paid the suite rate. The executive lounge was not opened by the time which means you have paid for nothing. The front desk people cheated us when we requested member benefit, and not willing to provide travel information. The breakfast was so limited, not fresh, and the staff is not happy to refill more orange juice 0ne hour before the end of services. Maintanence team did not show up to fix the toliet as promised one day before. Recently Accor changed their slogan to' feel welcome' , but you can't experiance this in any aspect in this hotel. Disapointed me, my business partner, and WILL NOT come again.

room cold. corridor dark, somebody smoking in breakfast place, no invoice provided, no management there?

the stay was fine, but the booking experience was far from satisfactory to the point I will advise all my business and personal colleagues to avoid booking your hotels via accor reservations. I have already posted this advice on trip advisor