Hotel Mercure Roeselare 4 stars

Looked after by the staff, everyone was very helpful.

it was in one word 'very good'

I stayed for 1 night and unfortunatley the next morning there was no hot water in the tap and due to this i couldnt reach on time to my work.....

We have spent just one night but it was everything as supposed to be - clean rooms, good standard

Comfortable and quiet room. Friendly staff. Restaurant meal in evening was good quality and excellent service. Choice at breakfast was a little limited (no freshly cut fruit, for example)

Stayed many times, particularly like the breakfast. Many thanks to the breakfast girl, don't know her name but she wears glasses and wears trouser braces sometimes, she is great and always makes us feel valued.

This is a modern recently built hotel with excellent standards but with a couple areas where improvement could be made : 1) Breakfast - tables were not laid with table mats, condiments or cutlery, only a bare wooden table. Loud music that was an intrusion 2) Leaving this hotel is a problem, very poor info as to the way out of the estate and no road signs as you leave the estate. This should have been noted by the management and information made available in the form of an information sheet or similar

Zeer plezierig

My husband and I have stayed with you in the past, and from our experience, we know that your twin single beds are far too small for us. So before we have requested larger beds ( bookings under different company names). On this visit, when I made the booking, I specifically asked for larger beds, but on arrival, we were told by the Receptionist that she hadn't seen our request and as such we were given the small twin-bedded room. We complained, and she said the hotel was completely full and she couldn't do anything to help. So, we had no choice but to accept the room. We did not sleep at all that night. My husband and I are both very tall people, and these beds are only suitable for children! We complained again to the morning Receptionist, who informed us that yes, our request was received by the hotel, but not acted upon. Had we known, we would have upgraded to a larger-bedded room or booked elsewhere. I have written to your Manager, who emailed back with an apology, and I emailed back again to say I did not just accept this. We had a very important business meeting in Waregem the next morning, and we were unable to focus and succeed due to having been up most of the night. We chose Mercure because of its reputation, and we feel badly let down. This is no way to treat clients. We travel to Belgium every month on business. Unless there is a satisfactory resolution to this matter, we will have no choice to bring it to the attention of your Head Office, and report the matter to Trip Advisor and social media. I look forward to hearing from you. Yours faithfully, Mrs B. K.

Blood stained bedsheets and pillows upon arrival. After several stays with things that must have gone better this was my last stay in your hotel. To my opinion of less quality than for example a general Ibis Style hotel

Hotel: rooms/ service/ reception/ location/ top hotel However, the breakfast on Sunday morning is noisy - crowded - we advise not to do this anymore

Good, see my previous reviews

Good hotel when travelling. Nice room, good breakfast. Parking not clear cut - if there are no spaces would it be free (underground/garage parking machine was broken). Just one issue, the bed itself is next to the wall that is the corridor, so any noisy kids etc running down there will wake you up.

I’ve been there many times already and it was always a pleasure. Room upgrade without asking. Surprise in the minibar, what more can I expect.

We used this as a base to go to Bruges 25 miles up the road. Also a good stopover for a Europe trip. Room nice, staff good. Parking not clear as there are limited spaces outside. We parked in the "garage" underground and the machine was broken. Not clear if this would be free otherwise. Breakfast was excellent and staff helpful. Room design is a bit weird as you sleep almost next to the corridor, so if any noise there it does wake you.