Mercure Hotel Muenchen Ost Messe

Unacceptable level of services!!! To avoid in any case!! I have reserved a room with 2 double beds for 3 persons and received a 3 single beds dirty room. I have a status of platinum customer and have been to a lot of mercure! This one is inexistent Check in at the Ibis! No one at the mercure! Felt downgraded ! 1 almost empty bottle of soap as for shampoo soap for 3 people?!?!? Hair in the bathroom/ dust everywhere! No welcome drink!! Very old and dirty! No coordination between the ibis style and the mercure! Not even good to be an ibis budget hotel!! Shame shame shame Only good point was the breakfast which is acceptable!

The rooms furnitures is very old and in the bathroom are damaged. The hall and reception of hotel were closed and entrance possible only from Ibis side. No difference beetwen accor program customers and all others. Poor attention to customer at reception.

Entrance was closed and check in on the Ibis desk. The door didn't open with the keycard they gave me. Also the new card didn't work. The woman behind the desk was very polite and offered to let me in all the time. The furniture was very old and poor. It was very cold in my room and the heating didn't work. Eventually i got a new room. Condition of the room was the same but at least I could open the door. The bed was really good. Breakfast was good!

When I arrived at the Mercure Ost-Messe, it became obvious that the Mercure was closed (sign on the door - please check-in at the Ibis to the right). As I booked shortly before the exhibition; I was surprise that there was no messge send.

Had a nice staying. Thanks a lot. Nice staff and very nice rooms. I enjoyed the time at Mercure Hotel. Went for a business trip to Munich and we loved the city and the Weihnachtsmärkte. Nice to come "home" to a lovely hotel at Mercure.