Mercure Hotel Muenchen Ost Messe 3 stars

The room was confortable for four persons. The breakfast is good. The check-in was very good. The hotel is far from the old Town. The hotel does not have a restaurant. The room does not have a refrigerator.

Hotel is just average like the team, is first time i feel like no really welcome in one accor hotel. Chef were in charge during breakfast was really nice and helpful, but rest of the team nothing special. One night i stop by the bar and i ask which wine you have and barman replay me wine is wine and beer is beer.... i think all team need to be more humble and modest for the job they are doing. House keeping was average too and the last two days they even do not refill the soap. Quality of bed is really bad and really uncomfortable, the worst i ever had in accord hotels...i do not know why. All in all i'm not really happy of my stay but it was close to my "working" place during my stay, i think this is one of the most average accor hotel i ever been, and i know Mercure is no like that so it can only improve. I hope this will be a motivation for improve Mercure team to do better.

The hotel is at an excellent location for the exhibition center, otherwise it is a little far outside Munich. The first time I experienced only being able to have a welcome beer and no wine. Internet OK and easy to use. I cannot comment on the breakfast as I did not take it. The entrance to the hotel is also not very inviting but this was compensated by the friendly staff.

the recepcionist told it is the only way to contact the manager by mail (Even if I insist him to call the manager) and make a formal complain. I stayed at the Mercure hotel münchen from the 29 th until the 31 th of October and it has been the worst experiencie for my family and I, considering that we have visit several accor hotels:1. The rooms where not clean (we found underware and clothes from the previous guest at the moment we arrive and inform it to the recepcionist 2. Check out day: since 11.00 a.m. The cleaning service enter in to our room while we were still there, They try to enter 2 times before the check out hour ( 12.00 hrs) and start talking to us with very Rude Maners. They did not understand that me and my mum were still at the room even if I have talk them in German they start to say that they needed to clean before 12.00 and speak in their own language. And when we get out of the room they do not even let us closed the door they just enter without respect at all. 3. When we ask at reception the recepcionist guy told us that they have told the cleaning service several times to respect the costumers and just told us that there is no way to complained or even speak to the hotel manager rather than an email? From what we understood this is not the first time that this happens to the guest.We have always prefered accor hotels for their standards but this time we got the worst experience at a hotel ever!

Quite new strycture. Room clean, silent, two large beds. Free parking outside but not close to the hotel. Breakfast expansive. Cordial reception. Close to town centre. No soap in the bathroom but new equipment

We checked in online but needed to check in again. We got wrong info about the parking garage the breakfast was poor and the room cleaning was not ok. A deodorant not ours found and only the bed was made. Nothing else

I like the hotel, considering Ibis standard, with suitable Room and its comodities, silence, good breakfast. I do not like the charge of car parking, which represented almost 20% of the total charge. Its location is good, although 1,2 km from totais station.

I'm used to excellent service and reliably nice rooms at Mercure hotels, but this was an exception. Maybe this hotel just recently switched branding or something. It wasn't really bad, just quite a bit below the Mercure standards that I'm used to. The good stuff: - My (privilege) room was big, and bright, with windows wrapping around the corner of the building - another big win: outlets under the bedside tables. Thank you! But, the "privilege"-class room fell short from my experience with other Mercures: - had no minibar. Just a 1L bottle of water with a price tag on it (€4.60, & normally Mercure Privilege rooms have a free minibar.) - had a Bose wave radio. Nice, but it had a Bluetooth instruction card for a different kind of Bose radio. I had to bring a technician in, who spent 10 minutes poking at the thing trying to figure it out himself. - had 3 shirt hangers, 1 working pants hanger, 1 non-working pants hanger, 0 coat hooks. Really not ideal for a multi-day business trip. - no slippers, bathrobe, or shoehorn Also: - I was given the wrong room number when I checked in. Not a big deal but kind of annoying for arriving late at night and having to march back down to the desk with your suitcase and stuff. - The desk and was often not staffed. When I returned to the desk with my wrong key, the desk guy was out for a smoke break, and some back-office guy had to go track him down. - The location requires a car, taxi budget, or patience for spotty outer-ring public transit. Busses to Messe every 20 minutes at peak times, and take 25 minutes to get there. - There's no restaurant, which would be fine if it were in town. But your food options nearby are basically the old Gasthaus next-door, or Lieferando. - The hotel bar was not staffed, at least at the one moment I wanted to go and get myself a cocktail.

Hotel has free parking and a good (paid) breakfast. If you have car, it's 10 min from downtown Munich. Hotel needs some renovation and cleaning improvements. Room had a bad smell. People were friendly

The hotel had very clean and confortable room. However, although the fee is high, it does not include breakfast. The hotel is also very far from the city center and the subway js quite far too. I would not recomend this hotel if you are not planning on travelling by car.

the first Room done, it was not finished to get ready and cleaned, so new room come. The second one, very big and cool, but not perfectly cleaned yet. Too much bright in the morning. Reception at the incoming quite kind. Instead, receptionist (woman) at the departure, very very poor, not kind and no welcome drink to take away. Not adviced as heigh class hotel

The front desk was impolite and same with the restaurant for breakfast . I hold accor gold membership absolutely they don't honour any benefits. Worst mercure property that i had experienced until now.

No for family, not so much for family neither. Nothing good to state nor bad to complain, it is just a boring hotel. If you are there for Messe Exhibition connection, it will take about 10 mins by taxi or take bus 191/190 with no train connection to either Messe nor Munich downtown.

Usually I prefer Accor because is essential but perfect for business or tourism trips. In comparison to the category the room was large, not clean perfectly in my opinion. Breakfast good. Unfortunately service was not according to my expectations. Heath broken for 3 days , the fan was throwing warm air with a very hot temperature in the room . Impossible to sleep . I was forced to hold the window open in the night. Unless my blames ( not only mine) nobody was able to switch off the hot temperature. I was really upset.

The only negative was the room had unpleasant smell, but otherwise it was a pleasant stay. WiFi was good, some street parking is possible right outside the hotel. Can't tell for breakfast as we didn't book any. Room was spacious and bed was comfortable.