SO / Сингапур

Fabulous experience from this hotel.. I’d like to mention this 2 guys from the lobby.. front desk Ben and concierge ismail for making my stay here truly memorable. This hotel has a great design and comfortable room. rooftop pool and bar is a great place to hang out.

stayed for business trip.. hotel was chic and comfortable clean room and fantastic design. conveniently located near public transportations and food stalls. service experience was incredibly by this man named ben a all rounder guy. he assisted me from taxi check me in then send me to my room with a full room tour. incredible service from ben thank you 😊

There are serious staff issues at this hotel. It feels like a bare bones operation. At breakfast you cannot sit down and someone will come for your coffee and hot dish order. No, you have to actually get up a few times to chase down a server. Maximum 1 person at reception. The pool bar has long waits as well. Not only that, it seems staff is not trained properly to provide a pleasant and welcoming service. Then there are too many small issues when added up, make for the low rating: - We got a sheet with restaurant timings at check in but they can and will close the main restaurant at random evenings without notification. There is the option to eat at the pool bar but that is not that pleasant for a sit down meal. - Welcome drink voucher says' drink for each guest staying in the room' but that is not honoured. 2 drinks only and not for the 3 of us. - At check out the 100 USD food credit was not deducted. I had to prove at 4.30 am that I was entitled to it even after confirming at check in etc. After digging at the screen they did find it eventually but that is no way to treat a guest. - Facilities are very limited. Small gym and very small pool. Bar closed in lobby. I know they go for the boutique vibe but this is too minimal for the price paid. To give a few positives: No problems with housekeeping and tablet in the room for lights, TV, curtains etc worked very well. Often those things are a bit gimmicky but here it worked brilliantly. This hotel is quite expensive. Too expensive for what it is so not at all recommended.

I always stay at So Singapore as my first choice for my trip in Singapore both short or long stay. I rarely have enough time to have breakfast in the morning but when I did, it was very disappointed. I have waited for the food more than 20mins and no one really pay the attention to ask or offer utensils, most of your staffs seems like pleasing with non-Asian guests more (The restaurant is quite empty) My food was served to the wrong table as I was told after I was sitting there doing nothing for 20mins and I have no time left to eat until later on in the evening. I have mentioned this to the front staffs but with there were no following action after or a single apology or some action to show care to the guest.

Great hotel, amazing location with a unique charm! Ben and Ismail were exceptionally helpful, catering to our every need. Their local tips came in very handy. Would definitely recommend anyone to stay here for either business or pleasure!