Pesan informasi

Hotel SO/ Singapore bintang 5

Catatan tamu Avis 4.4/5 10.416 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini
Kamar 1

Jaminan Harga Terbaik

Bagaimana itu bekerja?
+ 14 Layanan

Keistimewaan hotel

  • Terletak di pusat Kawasan Bisnis Utama kota

  • Desain: Paduan mewah keanggunan Prancis dan gaya modern Singapura yang modis

  • Makanan & Minuman: Surga kuliner dengan bar kolam renang atas atap dan restoran Eropa Modern

  • Paduan anggun antara budaya dan kuliner, seni, serta arsitektur

  • 134 kamar berdesain menawan

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 15h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses bagi tamu disabilitas
  • Permintaan titip anak Layanan berbayar
  • 100% hotel bebas rokok
  • Memiliki penyejuk ruangan
  • Resepsionis buka 24 jam
  • Check-in lebih awal/Check-out lebih sore Layanan berbayar
  • Laundry
  • Penukaran mata uang
  • Portir
  • Concierge
Rekreasi dan aktivitas
  • Kolam air dingin luar
  • Pusat kebugaran
  • Permintaan titip anak Layanan berbayar
  • Darmawisata kapal
Katering
  • Sarapan Layanan berbayar
  • 1 Restoran
  • 1 Bar
  • Layanan kamar
Layanan bisnis
  • Pojok Web dengan Mac
  • Sedia layanan fotokopi/cetak Layanan berbayar

Lokasi hotel

SO/ Singapore

35 Robinson Road
068876 singapura
singapore

Tel: +6567016800

Faks: (+)68228375

Check-in dari 15h00

Check out sampai 12h00

  • BUS 97 :  MARINA TERRACE MARINA BAY SANDS

  • MRT - DOWNTOWN :  Downtown Line DOWNTOWN

  • MRT - RAFFLES PLACE :  EW Line/ NS Line EW14 / NS26 RAFFLES PLACE

  • MRT - TELOK AYER :  Downtown Line DT18 - TELOK AYER

  • Dengan pesawat

    CHANGI AIRPORT Pada 20km / 12,43 mil

Akomodasi kami

Kamar dengan langit-langit setinggi 3 meter berhiaskan kotak cahaya tepat berada di atas tempat tidur MyBed, terinspirasi oleh kupola Prancis, akomodasi mewah SO/ Singapura nyaman bak di negeri dongeng. Nikmati tidur memuaskan di kamar hotel butik bintang-5 paling eksklusif di Singapura.

Restoran dan bar kami

XPERIENCE RESTAURANT

Jenis hidangan: Internasional

Rasakan konsep bersantap gastro-bar yang santai namun bergaya, yang akan mengajak Anda dalam perjalanan kuliner interaktif. Dengan kombinasi rasa Eropa Modern dengan pengaruh Asia dan aneka ragam menu, ini lebih dari sekadar pengalaman bersantap.

Menu (PDF) Menu koktail (PDF)
  • Senin -
  • Selasa -
  • Rabu -
  • Kamis -
  • Jumat -
  • Sabtu -
  • Minggu -

HI-SO

Rasakan pengalaman mewah dengan koktail desainer dan camilan bar gourmet. Berjemur santai di cabana di samping satu-satunya kolam renang berlantai emas di Singapura dan berdansa diiringi irama musik DJ termeriah di kota ini di bawah langit terbuka.

Menu (PDF)

Foto non-kontrak

  • Senin -
  • Selasa -
  • Rabu -
  • Kamis -
  • Jumat -
  • Sabtu -
  • Minggu -

Ulasan pelanggan kami untuk
SO/ Singapore

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.4/5

10.416 ulasan

tripadvisor

Peringkat TripAdvisor 4.5/5

2.697 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

Decent stay considering current pandemic situation

Catatan Tripadvisor 4.0/5

christophes154 31/01/2021 Ulasan TripAdvisor tersertifikasi

Were pleasantly surprised by the Hotel interior decoration. We upgraded to a So-Urban room (328 I believe) which was very nice with a few issues : - The electrial closing of curtains was not working and you can't make the room pitch dark due to configuration of the curtains/blinds. - The toilet bowl was making a big noise when sitting and getting up. - We found the bed to be too soft.

Dear Valued Guest, Greetings from SO/ Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. We are delighted that you noticed our chic and modern décor by Karl Lagerfeld and our room features indeed combine French 19th century decadence with local Singaporean touches and comforts. However, please accept my utmost apologies on the issues you experienced during your stay. Please rest assured that we will look into the issues to prevent future occurrence. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

Found a Gem

Catatan Tripadvisor 5.0/5

MCai 13/01/2021 Ulasan TripAdvisor tersertifikasi

This hotel is sited in the middle of CBD which itself is a heritage colonial style building. As someone who works in the CBD and had previously visited this building when it was an office building, it never occurred to me that I would pick this hotel as a staycay option but I am glad I did. The rooms are superbly sound-proof from the outside traffic noise and one feels transported to a cosy European boutique hotel when walking along the lavishly decorated corridor to your room. As a ALL Gold member, I was upgraded but surprisingly the SO Studio suite room 231 does not come with a bathtub even though the bathroom was pretty big. The Duty Manager Sally called shortly after I have settled into the room to ensure I was satisfied and offered a room change if necessary, that was a pleasant touch. Free Minibar was available and ala carte breakfast was very good, in fact service throughout the hotel was excellent, living up to SO/ standards. Some things can perhaps be improved though I understand it could be cost-cutting issues due to the ongoing pandemic: 1. My room wasn't given a turndown though it was supposedly a benefit for Gold member, neither was I offered one 2. The in-room amenity was a tiny box of just 2 macarons? 3. Welcome drink was limited to housepours, beer and soft drinks. Most Accor hotels that I have stayed in offer a small selection of cocktails, even in mid-tier Novotel hotels. 4. Not the hotel's fault but 2nd floor rooms' windows are above the height of typical adults, hence rendering the room "viewless". As in any old colonial style buildings, the ceiling height gets shorter with every higher floor. And every room varies in layout and size even if they are of the same category. Overall I had a great stay and those small misses are not a big deal. My friends who I invited over for evening drinks were similarly impressed with the room decor and ceiling height and the oh SO comfy Sofitel bed. In fact, I am coming back again next month for another staycay and the gracious Sally may have a better room for me! Can't wait for the next Accor SuperSale and I reckon I will come back to this hotel again and again for a good stay and having friends for drinks and some nice hawker food supper just right downstairs. SO convenient!

Dear Valued Guest, Greetings from SO/ Singapore! I would like to thank you for the favorable review you have shared on our TripAdvisor page about your recent stay at SO/ Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. However, please accept my utmost apologies on the shortfalls you experienced during your stay. Please rest assured that we will look into this issue to prevent future occurrence. We look forward to welcoming you again at SO/ Singapore in the near future. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Great building with excellent and friendly staff

Catatan Tripadvisor 5.0/5

staycationSG 02/01/2021 Ulasan TripAdvisor tersertifikasi

Great building, an amazing place for a couple to relax for a few days. Good food, nice rooftop (small pool but not crowded), comfortable bed. Rooms are clean. Best is probably the very friendly staff. We enjoyed our stay and will be back.

Dear Valued Guest, Greetings from SO/ Singapore! I would like to thank you for the favorable review you have shared on our TripAdvisor page about your recent stay at SO/ Singapore. We are delighted that you noticed our chic and modern décor by Karl Lagerfeld and our room features indeed combine French 19th century decadence with local Singaporean touches and comforts. I’m glad you enjoyed your stay with us, and that you had time to experience our Rooftop Pool. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I will share with all the team members you mentioned how pleased you were with their service. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

Evident of cost savings measures

Catatan Tripadvisor 4.0/5

thuy86 31/12/2020 Ulasan TripAdvisor tersertifikasi

It might have been a tough year given Covid-19. The cost saving measures at So Sofitel Singapore is evident. Even their Urban Forest shower amenities are not stocked properly. The hotel is also showing wear and tear. Maybe the staff is shorthanded because we notice blown light bulbs not being replaced. The room was a tad dusty and cleanliness in some ways needs improvements. Only saving grace is the staff are still superb. But, if the hardware is failing and the management keeps on trying to save costs, there is nothing much a good team of staff can do. So, it is a shame.

Dear Valued Guest, Thank you for choosing to stay at SO/ Sofitel Singapore and we truly appreciate the time you have taken to give us your detailed review. Rest assured that we are exerting much effort in giving special attention to all comments made to ensure that our guests receive the luxurious experience we promised. At SO/ Singapore, we strive to provide an exceptional service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to rectify this moving forward to prevent future occurrence. Once again, thank you for your feedback and for sharing your experience which will definitely help us improve. SO/ Sincerely, Mazen Abilmona Hotel Manager

Artfully Beautiful

Catatan Tripadvisor 5.0/5

382miffy 27/12/2020 Ulasan TripAdvisor tersertifikasi

Smell of the hotel is so captivating and mesmerising. Love all the designs and artworks simply beautiful. The design of the room is pretty especially the ceiling. The only setback there is no vacuuming of the room during housekeeping hence small pieces of rubbish is not clear properly. The location is great for foodie like me especially is just next to satay club. Yes definitely coming back for the experience again and again. Thanks SO!

Dear Valued Guest, Greetings from SO/ Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. Indeed, our location is one of our key features being in the heart of the Central Business District with its dazzling skyscrapers, yet we are only a few minutes’ walk away from the famous China Town area with its old-world feel and gorgeous shop houses. We are delighted that you noticed our chic and modern décor by Karl Lagerfeld and our room features indeed combine French 19th century decadence with local Singaporean touches and comforts. However, please accept my utmost apologies that there was an issue on the cleanliness during your stay. Please rest assured that we will look into this issue to prevent future occurrence. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

Wonderful staycation

Catatan Tripadvisor 4.0/5

sg_guy2011 12/03/2020 Ulasan TripAdvisor tersertifikasi

Wonderful 1 day staycation at this boutique. Staffs and factilies are great. Everything is great except unfortunately for the inadequate kitchen extraction system of their ground floor restaurant Xperience. The kitchen odor permeates thru' the ground floor and 2nd floor.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TripAdvisor page about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! Thank you for expressing your concerns on our kitchen extraction system. I sincerely apologize for the service shortfalls experienced during your stay. At SO/ Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence. We appreciate you sharing your concerns, and we do hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Below Sofitel Standards

Catatan Tripadvisor 2.0/5

61mail2020 Couples - 11/02/2020 Ulasan TripAdvisor tersertifikasi

Poor location of the hotel, hard to reach by taxi due to road closures. Zero service at the entrance of the hotel late at night, appears almost as if closed. No assistance for luggage either. Poor level of service in restaurant for breakfast.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued guests. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any inconvenience caused. I understand that our Assistant Front Office Manager, Vincent had connected with you upon your departure as we are deeply committed to regaining your trust at SO/ Sofitel Singapore. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence. Once again, we appreciate you sharing your experience and we do hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Not at the level expected for a 5 stars hotel

Catatan Tripadvisor 3.0/5

Dabcl Couples - 06/02/2020 Ulasan TripAdvisor tersertifikasi

I've been staying a couple of times at the Sofitel So over the last 5 years and this last experience was the worst. I've tried to get an advice for a restaurant but it got no proper answer, i had to make 2 bookings and of course the key card was not properly set-up, I went to the swimming pool on Saturday morning at 10.00 am and nobody was there if you want a coffee or a glass of water and when you mention it to the reception, the answer was "that's normal".... The location is good and the hotel is nice but for for the price paid, go to the Andaz... Very disappointing

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the SO/ Sofitel Singapore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/ Sofitel, we strive to provide an exceptional service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence. Once again, please accept my sincere apologies and thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Birthday celebration 1 night stay in So Sofitel

Catatan Tripadvisor 4.0/5

johanaidiltan 22/01/2020 Ulasan TripAdvisor tersertifikasi

This truly was a fantastic 1 night stay to celebrate my birthday and I would have given it a 5 out of 5 if not for 1 incident. When I got into the room, I noticed that there was a pile of dust / wood shavings near the main work desk. Thinking that it was simply a stain, I cleaned it off myself and thought nothing of it, despite my concerns of a termite infestation. However, the next morning I woke up to the same wood shavings in the same spot. I reported this to the duty manager before I checked out who apologised profusely and assured me that they would investigate and rectify this immediately by blocking off the room (233). Despite this incident, I had a great time in this hotel. Staff were friendly and very warm. There is an infinity pool, despite the barbecue smell coming from Lau Pa Sat during the evening. My room was very spacious and the staff even decorated the room prior to celebrate my birthday. Price was also reasonable for the location and size of the room. Overall, I would definitely consider this hotel again for future stays.

Dear Mr. Tan, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your review. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I am also very sorry to hear the service shortfalls during your stay. Please rest assured that we are taking the appropriate measures to rectify this moving forward to prevent future occurrence. Once again, we appreciate you sharing your experience and we do hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

really dissapointed with the service and facility as accor member at this hotel

Catatan Tripadvisor 3.0/5

snathaliaiprays Couples - 12/01/2020 Ulasan TripAdvisor tersertifikasi

service is not satisfactory. not get more facilities as an accor plus member. I have requested to view the room, but it was not fulfilled. items left at the hotel, not found. really disappointed, even though the room decor is nice but the room is not so spacious. less employees so no one controls or surveys regarding visits from hotel so softitel.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. We regret to hear of your disappointing experience in the hotel and I sincerely apologize for the service shortfalls experienced during your stay. Please accept my utmost apologies on the unsatisfied service during your stay. This is certainly not up to our usual standards and please rest assured that we are taking this very seriously. I agree that our size is limited because we are in a heritage building. Our room sizes start from 24 square meters for SO/ Cosy room and range up to 92 square meters for SO/ VIP room. I sincerely apologize for any inconvenience caused to you, and hope it did not deter from your stay too much. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Good for business

Catatan Tripadvisor 4.0/5

juncheoll Business - 01/01/2020 Ulasan TripAdvisor tersertifikasi

Location is close to downtown, so good for guest who has meeting with customer in downtown. Staffs are kind, but roof top bar welcome drink has changed. Now hotel made some limitation which is worse than before. Generally good hotel.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. Indeed, our location is one of our key features being in the heart of the Central Business District with its dazzling skyscrapers, yet we are only a few minutes’ walk away from the famous China Town area with its old-world feel and gorgeous shop houses. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I will share with all the team members you mentioned how pleased you were with their service. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

Restful hôtel

Catatan Tripadvisor 4.0/5

401thierryc Business - 23/12/2019 Ulasan TripAdvisor tersertifikasi

Very high style hotel, nice building, nice room, confortable, with large bath room, a balcony, large and smooth bed, good food in the bistronomie restaurant ... I got a wonderful and destressing stay in So Sofitel of Singapore.

Dear Valued Guest, Greetings from SO/Sofitel Singapore! Thank you very much for sharing your compliments regarding your recent visit to SO/ Sofitel Singapore. It is always a pleasure to receive positive feedback from our valued guests. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. I am SO pleased to hear that you enjoyed your overall stay with through our warm and welcoming Ambassadors, SO comfortable hotel rooms. Once again thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Exceptional service and quality rooms

Catatan Tripadvisor 5.0/5

paulgibson2019 Business - 12/12/2019 Ulasan TripAdvisor tersertifikasi

SoSofitel, Robinson Rd. Singapore hotel is fantastic, the service and rooms are hard to beat. In particular Nazaar and Ben on the concierge desk were most helpful beyond normal levels. Nazaar had excellent local knowledge of the area and advice, Ben also was extremely helpful.. I look forward to my next and fourth visit here.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TripAdvisor page about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Nice Suite

Catatan Tripadvisor 4.0/5

osti73 Solo travel - 03/12/2019 Ulasan TripAdvisor tersertifikasi

I got all my platinum benefits, including a great upgrade to a Suite. Everything in the Room, has to be handled via Tablet, which is nice, but you have to get used to it. Staff and Room Service were fantastic. They had not enough tables for Breakfast, so People had to queue for Breakfast.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. It was such a great pleasure for us to have the opportunity to welcome you and serve you with the heart-filled service from our SO/ Team, in which we are certain it made your stay memorable. It is with sincere regret to learn that you have encountered unfortunate experience during your breakfast with us. Your comfort is always our priority, rest assured that we have carefully noted your concern regarding some matter and will do the necessary actions needed. Once again thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Great for business or lesiure

Catatan Tripadvisor 4.0/5

GlenSewell Couples - 30/10/2019 Ulasan TripAdvisor tersertifikasi

Lovely groovy hotel right amongst the action of Singapore. Rooms have all the bells and whistles controlled from your ipad. Great breakfast and the Telok Ayer Market right outside for Satays and Cold beer.

Dear Glen, Greetings from SO/ Sofitel Singapore! I would like to thank you for your favorable review you have shared on our TripAdvisor page about your recent stay at SO/ Sofitel Singapore. I’m pleased to know that you enjoyed your stay overall. We are very lucky to be situated in such a central location with many attractions within walking distance. I’m also pleased that you have mentioned our iPad Control system. Our guestrooms are equipped with Apple-based guest technology solution which all electronic devices can be controlled with just an iPad. I’m pleased to hear that you enjoyed your breakfast at our Xperience Restaurant. SO/ Sofitel breakfast buffet reflects the simple philosophy that the first meal of the day has a paramount effect on the rest of it. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO/ magnifique stay. SO/ Sincerely, Mazen Abilmona Hotel Manager

Great Stay

Catatan Tripadvisor 5.0/5

Neil039 Couples - 01/10/2019 Ulasan TripAdvisor tersertifikasi

Loved the checkin process that SO Sofitel organised. We were able to get 3 rooms side by side. Accor card gave us wonderful discounts as well. Great staff and service. Will come again soon when we visit Singapore.

Dear Neil, Greetings from SO/ Sofitel Singapore! Thank you very much for posting such a favorable review on our TripAdvisor page. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I'm also pleased to hear that our SO/ Ambassadors assisted you with a smooth check-in. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. Would you be travelling to Singapore soon, please don’t hesitate to get in touch. We will be SO/ happy to host you again at SO/ Sofitel Singapore! SO/ Kind Regards, Rushdee Hosany General Manager

SO sorry SO

Catatan Tripadvisor 2.0/5

AmandaJ507 Business - 12/09/2019 Ulasan TripAdvisor tersertifikasi

As far as the ACCOR Sofitel and SO brand go, I was so disappointed with the wear and tear for such a young hotel - not what you expect from the brand. However, the staff were terrific, I got to the stage I stopped saying " hey I am SO sorry but

Dear Amanda, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our guests. I appreciate your feedback on the wear and tear of the hotel. I am sorry to hear that we did not entirely meet your expectations in this area, however thank you for expressing your concerns. Please rest assured that we have raised this with the appropriate departments in a hope to resolve any issues. I sincerely apologize for any inconvenience caused to you, and hope it did not deter from your stay too much. Once again, thank you for your feedback and we do hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Amazing Place - Amazing People

Catatan Tripadvisor 5.0/5

leecN9284VK Friends getaway - 22/08/2019 Ulasan TripAdvisor tersertifikasi

The hotel was beautiful. The people even more beautiful. I traveled with a special girlfriend and we found the property perfect for us. We walked, we explored. We had adventures as well. When a huge problem happened Ben & Nazar the concierge's at the front desk fixed it perfectly with no fuss. It could have ruined our holiday but they made calls and the wallet came back with nothing missing. Thank you so much!!!

Dear leecN9284VK, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued guests. I am delighted to hear that your missing wallet was found with the help of our SO/ ambassadors - in particular Ben & Nazar. It is great that you benefited from our prime location and had the opportunity to explore the local area. I am pleased that you had an enjoyable overall. Thank you again for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO magnifique stay! SO/ Sincerely, Rushdee Hosany General Manager

Under expectation

Catatan Tripadvisor 3.0/5

Jean-philippe B Family - 02/08/2019 Ulasan TripAdvisor tersertifikasi

Was not in line with expectations. The room was very dark, the air conditioning was so cold in the hotel...we put 22 degrees in the room and a musty smell appeared. Staff just ok Correct breakfast. Swimpool party, which prevented you from enjoying the pool.

Dear Jean-philippe B, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued guests. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any inconvenience caused. At SO/ Sofitel, we strive to provide an exceptional service experience for every customer; therefore your feedback is very important to us. It was certainly not our intention for the pool party to disrupt our in house guests, and I am very sorry to hear that you could not enjoy the pool. Please rest assured that we are taking the appropriate measures to rectify your concerns to prevent future occurrence. Once again, thank you for your feedback and for sharing your experience, which will definitely help us to improve. We hope you will allow us the opportunity to better serve you in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Excellent Hotel near Lau Pa Sat

Catatan Tripadvisor 5.0/5

suburdj Couples - 16/06/2019 Ulasan TripAdvisor tersertifikasi

Love the hotel room design & very clean. Bed is comfortable. Complimentary mini bar with coffee machine. Location is just next to Lau Pa Sat where you can find famous satay and various other food here. It is also within walking distance (300 - 400 m) to MRT Telok Ayer Station.Very friendly staffs. It's just So Sofitel. :)

Dear suburdj, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive feedback from our valued guests. It is fantastic that you had the chance to experience the Lau Pa Sat Festival Market located right behind us - it truly is an admirable experience. I am delighted that you liked our room design too; which is influenced by a blend of 20th Century France and local Singaporean cultures. I am very heartened to hear that you enjoyed your stay overall. Once again, thank you for sharing your experience. We hope to have you back in the near future for another SO/ Magnifique stay! SO/ Sincerely, Rushdee Hosany General Manager

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