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SO/ Sofitel Singapore Hotel 5 stars

Customer review rating 4.4/5 10,337 reviews
SO/ Sofitel Singapore
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+ 21 Services
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Hotel extras

  • Located in the heart of the city's Central Business District

  • Design: Sophisticated blend of French elegance and modern Singaporean chic

  • Food & Beverage: An epicurean haven with a Modern European restaurant and rooftop pool bar

  • Chic blend of culture and cuisine, art and architecture

  • 134 exquisitely designed rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

SO/ Sofitel Singapore

35 Robinson Road
068876
singapore
singapore

Tel: +6567016800

Fax: (+65)68228375

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 97 :   MARINA TERRACE MARINA BAY SANDS

  • MRT - DOWNTOWN :   Downtown Line DOWNTOWN

  • MRT - RAFFLES PLACE :   EW Line/ NS Line EW14 / NS26 RAFFLES PLACE

  • MRT - TELOK AYER :   Downtown Line DT18 - TELOK AYER

  • By plane

    CHANGI AIRPORT At 20km / 12.43 miles

GPS :1.280177, 103.849891

Our accommodations

SO COSY, 1 King Size Bed, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

SO URBAN, 1 King Size Bed, Bathtub

  • Max. number of persons: 2
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

SO STUDIO, 1 Queen Size Bed, Private Bar

  • Max. number of persons: 2
  • Area: From 55m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

SO LOFTY, 1 King Size Bed, Balcony

  • Max. number of persons: 3
  • Area: From 85m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Accessible room

SO VIP, 1 King Size Bed, Dining Area

  • Max. number of persons: 3
  • Area: From 92m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

XPERIENCE RESTAURANT

Type of cuisine: International

Culinary Designer Lorenz Hoja presents Modern European dishes with an Italian flare, skillfully prepared before you in an open plan kitchen. The experience is amplified by the magnificent 20-foot long Molteni oven that sits center stage.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1927

Photo non contractuelle / Strictly non binding

At 1927 Rooftop Bar guests are delighted with fashionable and entertaining social experiences including the renowned monthly pool parties. There are summertime vibes all year round with an infinity edged rooftop pool, sun lounges and DJ decks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
SO/ Sofitel Singapore

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,337 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,664 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well Located

Customer review rating 4.4/5

Wara J. Couples - 12/02/2020 Confirmed reviews ALL

Room is very good

Dear Valued Guest, Greetings from SO/Sofitel Singapore! Thank you very much for sharing your compliments regarding your recent visit to SO/ Sofitel Singapore. It is always a pleasure to receive positive feedback from our valued guests. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. I am SO pleased to hear that you enjoyed your overall stay through our warm and welcoming Ambassadors, and SO comfortable hotel rooms. Once again thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Outstanding rooms

Customer review rating 4.4/5

M Business - 11/02/2020 Confirmed reviews ALL

Wonderful rooms, with very thoughtful design and appointments.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued loyalty members. It is great that you liked the design of our hotels décor; which is influenced by a blend of 20th Century France and local Singaporean cultures. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Enjoyable

Customer review rating 4.4/5

S K. Couples - 11/02/2020 Confirmed reviews ALL

Had a great time at SO Sofitel. Great location for getting to all the tourists hot spots via MRT and buses The hotel itself is beautiful with quality fitting all round. All the staff were very friendly and attentive. The room no 400 was a reasonable size for a couple but the bathroom was a bit smallish Overall was a excellent place to stay, would recommend to friends. I also posted a review on TripAdvisor which was acknowledged by the hotel management which was good.

Dear Valued Guest, Greetings from SO/Sofitel Singapore! Thank you very much for sharing your compliments regarding your recent visit to SO/ Sofitel Singapore. It is always a pleasure to receive positive feedback from our valued guests. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. I am SO pleased to hear that you enjoyed your overall stay through our warm and welcoming Ambassadors, and SO comfortable hotel rooms. Once again thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Below Sofitel Standards

TripAdvisor rating 4.5/5

61mail2020 Couples - 11/02/2020 TripAdvisor review

Poor location of the hotel, hard to reach by taxi due to road closures. Zero service at the entrance of the hotel late at night, appears almost as if closed. No assistance for luggage either. Poor level of service in restaurant for breakfast.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued guests. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any inconvenience caused. I understand that our Assistant Front Office Manager, Vincent had connected with you upon your departure as we are deeply committed to regaining your trust at SO/ Sofitel Singapore. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence. Once again, we appreciate you sharing your experience and we do hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

it was fine

Customer review rating 4.4/5

Jueun Friends - 10/02/2020 Confirmed reviews ALL

it was a pretty nice place with great customer service, good location

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. Indeed, our location is one of our key features being in the heart of the Central Business District with its dazzling skyscrapers, yet we are only a few minutes’ walk away from the famous China Town area with its old-world feel and gorgeous shop houses. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I will share with all the team members you mentioned how pleased you were with their service. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

Short but sweet stay

Customer review rating 4.4/5

Bruceh Couples - 08/02/2020 Confirmed reviews ALL

The room was delightfully decorated and very comfortable. Location was perfect for access to Lo Pa Sat and Marina Bay.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. Indeed, our location is one of our key features being in the heart of the Central Business District with its dazzling skyscrapers, yet we are only a few minutes’ walk away from the famous China Town area with its old-world feel and gorgeous shop houses. We are delighted that you noticed our chic and modern decor by Karl Lagerfeld and our room features indeed combine French 19th century decadence with local Singaporean touches and comforts. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

highly recommendation

Customer review rating 4.4/5

Karen Couples - 08/02/2020 Confirmed reviews ALL

good location, great service and friendly

Dear Valued Guest, We are thrilled to read your feedback! Thank you SO/ much for acknowledging the quality of our services and heartiness of our SO/ Ambassadors. It was such a great pleasure for us to have the opportunity to welcome you and serve you with the heart-filled service from our SO/ Team, in which we are certain it made your stay memorable. We trust you had a pleasant journey back home and if your experience at “SO” is still a fantastic memory, not yet to forget, please spread the words on TripAdvisor.com. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Mazen Abilmona Hotel Manager

great location, wonderful staff and very clean.

Customer review rating 4.4/5

Prudence L. Couples - 06/02/2020 Confirmed reviews ALL

The staff made us feel very welcome, Ben, Fiz, and Gen could not be more helpful. The reception staff was very efficient and obliging. The location was so central. The hotel was very clean. We would stay at the So/Sofitel again, we were very happy and felt we were not treated as a number but as a valued customer.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. Indeed, our location is one of our key features being in the heart of the Central Business District with its dazzling skyscrapers, yet we are only a few minutes’ walk away from the famous China Town area with its old-world feel and gorgeous shop houses. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I will share with all the team members you mentioned how pleased you were with their service. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

Good service

Customer review rating 4.4/5

Eddy W. Couples - 06/02/2020 Confirmed reviews ALL

The service was very good but the food was not that great. Limited choices of food

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I am also very sorry to hear that your breakfast experience did not meet your expectations. You will be delighted to hear that we have already started making some positive changes to this offering. We are really excited for the new direction Xperience Restaurant is taking, and I hope that you will be pleasantly surprised with our buffet breakfast upon your next stay. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Very good stay

Customer review rating 4.4/5

Yenanto S. Families - 06/02/2020 Confirmed reviews ALL

Hotel staff very polite ,very friendly and fast services, the hotel is very clean and very good location. The roof top cafe also very nice to enjoy evening / night time. I hope I will be back soon to Sofitel.

Dear Valued Guest, Greetings from SO/Sofitel Singapore! Thank you very much for sharing your compliments regarding your recent visit to SO/ Sofitel Singapore. It is always a pleasure to receive positive feedback from our valued guests. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. I am SO pleased to hear that you enjoyed your overall stay through our warm and welcoming Ambassadors, SO comfortable hotel rooms, and had a moment to relax in our tropical rooftop pool and bar, 1927. Once again thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Not at the level expected for a 5 stars hotel

TripAdvisor rating 4.5/5

Dabcl Couples - 06/02/2020 TripAdvisor review

I've been staying a couple of times at the Sofitel So over the last 5 years and this last experience was the worst. I've tried to get an advice for a restaurant but it got no proper answer, i had to make 2 bookings and of course the key card was not properly set-up, I went to the swimming pool on Saturday morning at 10.00 am and nobody was there if you want a coffee or a glass of water and when you mention it to the reception, the answer was "that's normal".... The location is good and the hotel is nice but for for the price paid, go to the Andaz... Very disappointing

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the SO/ Sofitel Singapore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/ Sofitel, we strive to provide an exceptional service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence. Once again, please accept my sincere apologies and thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Great rooms, friendly staff

Customer review rating 4.4/5

No N. Couples - 05/02/2020 Confirmed reviews ALL

The room was very spacious and well designed. Love the TV iPad control furniture. Appreciate the pleasant air conditioning, not noise, not damp, not too cold (seldom in Singapore) Staff very friendly and helpful. Only minus is the lobby which confused us all if we landed in a coffee house with all sorts of “would like to be designer items” or at a So/Sofitel?

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued guests. I’m truly pleased to hear that you liked our guestrooms. Our room features indeed combine French 19th century decadence with local Singaporean touches and comforts. Each room is created to arouse feelings of curiosity, comfort and a sense of belonging - a home away from home. I’m also pleased that you have mentioned our iPad Control system. Our guestrooms are equipped with Apple-based guest technology solutions which all electronic devices can be controlled with just an iPad. Once again, thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon. SO/ Kind Regards, Mazen Abilmona Hotel Manager

A great boutique hotel in SG

Customer review rating 4.4/5

Wing C. S. Solo - 05/02/2020 Confirmed reviews ALL

The room is very special with a lot of specially designed items. All electrical appliances can be controlled by iPad. The poolside bar is great. The most interesting thing is that customers can really consume their drinks at the poolside with the feet in the water!

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. We are delighted that you noticed our chic and modern decor by Karl Lagerfeld and our room features indeed combine French 19th century decadence with local Singaporean touches and comforts. I’m glad you enjoyed your stay with us, and that you had time to experience our Rooftop Pool. Once again, thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon! SO/ Kind Regards, Mazen Abilmona Hotel Manager

Well located French delight!

Customer review rating 4.4/5

Jessica Couples - 04/02/2020 Confirmed reviews ALL

Came over for our first holiday to Singapore. Great location, amazing staff and awesome facilities!

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. Indeed, our location is one of our key features being in the heart of the Central Business District with its dazzling skyscrapers, yet we are only a few minutes’ walk away from the famous China Town area with its old-world feel and gorgeous shop houses. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I will share with all the team members you mentioned how pleased you were with their service. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager
Customer review rating 4.4/5

Justin A. Business - 03/02/2020 Confirmed reviews ALL

It was awesome and everyone is so friendly

Dear Valued Guest, We are thrilled to read your feedback! Thank you SO/ much for acknowledging the quality of our services and heartiness of our SO/ Ambassadors. It was such a great pleasure for us to have the opportunity to welcome you and serve you with the heart-filled service from our SO/ Team, in which we are certain it made your stay memorable. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Good short stay in Singapore

Customer review rating 4.4/5

A S. Couples - 02/02/2020 Confirmed reviews ALL

We had two nights at the hotel. The room was expected and very nice. Service was excellent and better than the other 5 hotels we stayed in Philippines and Singapore on this trip. The lady who checked us in was nicest from all staff members. Also, would like to highlight the kind gentleman at concierge who helped us on our departure (sorry, I am bad with names). I would like to highlight a few niggles in the room: no connection to painting/light feature, Wardrobe door opens too far and the wall plaster is cracking, ipad in the room distorts and crashes and requires reset. Overall very nice hotel with excellent staff. Definitely would recommend and stay again. Note, authorizations on CC are still pending.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I will share with all the team members you mentioned how pleased you were with their service. However, please accept my utmost apologies on the defects in your room. Please rest assured that we will look into this issue to prevent future occurrence. As for your authorizations on CC, our Front Office team will contact you shortly. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager
Customer review rating 4.4/5

Richard H. Business - 02/02/2020 Confirmed reviews ALL

well located helpful staff and very comfortable

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. Indeed, our location is one of our key features being in the heart of the Central Business District with its dazzling skyscrapers, yet we are only a few minutes’ walk away from the famous China Town area with its old-world feel and gorgeous shop houses. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I will share with all the team members you mentioned how pleased you were with their service. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

Well located next to boon Tat markets

Customer review rating 4.4/5

Jeff V. Couples - 01/02/2020 Confirmed reviews ALL

The service was excellent, clean, breakfast was fine. Decor for a heritage building was terrible. Canapes hour was quite boring and often just chicken and mayonnaise sandwiches.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. I appreciate you expressing your concerns regarding our hotels decor and design which is influenced by 19th century French grandeur with a local Singaporean touch. I understand this style may not be for everyone, and recognize that each SO/ Sofitel is very unique. While we do understand your frustration, we thank you for your kind understanding in this matter and are pleased to hear that you did find the rooms to be comfortable. Once again thank you for taking the time to share your experience, and also expressing your concerns. We hope you will allow us the opportunity to welcome you back in the future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Well located, great staff

Customer review rating 4.4/5

Eylon B. Y. Business - 01/02/2020 Confirmed reviews ALL

Business trip to Singapore. Loved the roof top bar and pool; moreover, I appreciated the fact the you used it to host a gay party, in spite of this country's conservativeness. In my opinion the stay was a bit over-priced. In addition I wish there was a spa in the hotel. One of the receptionists was exceptionally helpful, I think her name was Lilly.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! It is always a pleasure to hear from our guests who have taken the time to compliment our efforts. I am thankful for your kind appreciation. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. We are pleased to inform you that we could arrange transport to our sister property at Sentosa Island for you to enjoy spa treatment. Once again, thank you for sharing your experience with us and we look forward to welcoming you back for another SO Magnifique stay with us. SO Kind Regards, Mazen Abilmona Hotel Manager

Friendly Staff

Customer review rating 4.4/5

Alan Couples - 31/01/2020 Confirmed reviews ALL

We found the staff very friendly & helpful in particular Ben (Concierge) & Susan (Restuarant) both very professional. Our room was comfortable, not so keen on the over decoration style ... felt a little claustrophobic!!! Loved the Pool area ... enjoyed the view & relaxing there with a cool drink.

Dear Valued Guest, Thank you very much for sharing your compliments regarding your recent visit to SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. I am SO pleased to hear that you enjoyed your overall stay through our warm and welcoming Ambassadors, SO comfortable hotel rooms, and had a moment to relax in our tropical rooftop pool and bar, 1927. I appreciate you expressing your concerns regarding our hotels decor and design which is influenced by 19th century French grandeur with a local Singaporean touch. I understand this style may not be for everyone, and recognize that each SO/ Sofitel is very unique. While we do understand your frustration, we thank you for your kind understanding in this matter and are pleased to hear that you did find the rooms to be comfortable. Once again thank you for taking the time to share your experience, and also expressing your concerns. We hope you will allow us the opportunity to welcome you back in the future. SO/ Sincerely, Mazen Abilmona Hotel Manager
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