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SO/ Sofitel Singapore Hotel 5 stars

TripAdvisor rating 4.5/5 2,627 reviews
SO/ Sofitel Singapore
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+ 21 Services
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Hotel extras

  • Located in the heart of the city's Central Business District

  • Design: Sophisticated blend of French elegance and modern Singaporean chic

  • Food & Beverage: An epicurean haven with a Modern European restaurant and rooftop pool bar

  • Chic blend of culture and cuisine, art and architecture

  • 134 exquisitely designed rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

SO/ Sofitel Singapore

35 Robinson Road
068876
singapore
singapore

Tel: +6567016800

Fax: (+65)68228375

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 97 :   MARINA TERRACE MARINA BAY SANDS

  • MRT - DOWNTOWN :   Downtown Line DOWNTOWN

  • MRT - RAFFLES PLACE :   EW Line/ NS Line EW14 / NS26 RAFFLES PLACE

  • MRT - TELOK AYER :   Downtown Line DT18 - TELOK AYER

  • By plane

    CHANGI AIRPORT At 20km / 12.43 miles

GPS :1.280177, 103.849891

Our accommodations

SO COSY, 1 King Size Bed, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SO URBAN, 1 King Size Bed, Bathtub

  • Max. number of persons: 2
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SO STUDIO, 1 Queen Size Bed, Private Bar

  • Max. number of persons: 2
  • Area: From 55m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SO LOFTY, 1 King Size Bed, Balcony

  • Max. number of persons: 3
  • Area: From 85m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SO VIP, 1 King Size Bed, Dining Area

  • Max. number of persons: 3
  • Area: From 92m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

XPERIENCE RESTAURANT

Type of cuisine: International

Culinary Designer Lorenz Hoja presents Modern European dishes with an Italian flare, skillfully prepared before you in an open plan kitchen. The experience is amplified by the magnificent 20-foot long Molteni oven that sits center stage.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1927

Photo non contractuelle / Strictly non binding

At 1927 Rooftop Bar guests are delighted with fashionable and entertaining social experiences including the renowned monthly pool parties. There are summertime vibes all year round with an infinity edged rooftop pool, sun lounges and DJ decks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
SO/ Sofitel Singapore

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,237 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,627 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Slow service

Customer review rating 4.4/5

Ridhwan R. Couples - 14/01/2020 Confirmed reviews ALL

Weighing scale in the bathroom was not working. Called concierge to get either replacement batteries or replacement scale. It didn’t come after an hour. Had to call 2nd time. Still no one came after the 2nd hour. Called the 3rd time. Someone came 15mins to swap out the unit. Air conditioning was too cold. Tried to set via iPad and it was not working. Called and someone looked into it immediately. Adjusted from the wall button. Could physically hear a difference in fan speed. Temperature set was 25 degrees. Still really cold. I manual set it to 29 but the detected temperature was still 22. Turn off completely. The detected temperature came down to 23.5 and still cold. Did not like the ipad control for YouTube and Netflix. Would very much prefer the default interface instead of a custom interface which was not intuitive at all. Size of cursor to the distance I was sitting from the bed was too far and was not a good viewing distance.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the SO/ Sofitel Singapore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At So Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mazen Abilmona Hotel Manager

Good boutique hotel, location is amazing. Slight frustration.

Customer review rating 4.4/5

Rhys Couples - 13/01/2020 Confirmed reviews ALL

Outline of traveller. Age 35 stay in over 90 nights a year with major hotels per year on business generally. Pros: Overall great, room was awesome although small. Everything operates off an iPad. Stayed In the standard room. Super clean facilities and soo trendy. Restaurant was great, although the hotel is literally 50m away from a great hawker market which I recommend to eat at. The location was amazing walking distance to everything including marina bay. All amenities, Nespresso machine, comfy bed, rooftop pool is perfect. Cons: The staff members on there mobile phones. issue which seemed to bug me more so after we left. Every time you looked or was waiting for assistance the staff were on there phones. Bell boys in the lift, to waiting in the lobby. Concierge girl texting on her phone. Check in staff head down in there phones. It’s a five star hotel. I just think there is a level of attention and service that comes with that. This doesn’t happen at any other Accor hotels or Major brands I generally stay at. They are well trained staff this seems to be the major flaw.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, in-room technologies, gastronomic delights and exclusive boutique experiences! Please also accept my utmost apologies for the lack in professionalism and the manner of our ambassadors. We have taken your feedback seriously and I will look into this to ensure that everything runs smoothly for our guests’ utmost comfort. Please rest assured that we are taking the appropriate measures to rectify this moving forward to prevent future occurrence. Once again, we appreciate you sharing your experience and we do hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

How do you rate near perfection for a Hotel?

Customer review rating 4.4/5

Ray Couples - 13/01/2020 Confirmed reviews ALL

Everything was spot on. The room, the furnishing, the location especially with the night stalls on the weekend, the cocktail hour, but especially the staff

Dear Valued Guest, Greetings from SO/Sofitel Singapore! Thank you very much for sharing your compliments regarding your recent visit to SO/ Sofitel Singapore. It is always a pleasure to receive positive feedback from our valued guests. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. I am SO pleased to hear that you enjoyed your overall stay with through our warm and welcoming Ambassadors, and SO comfortable hotel rooms. Once again thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Great customer service

Customer review rating 4.4/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

The best hotel customer service I have experienced. I feel ill during my stay and the stay checked on me and sent me a fruit platter, such a nice touch! I also enjoyed the extra benefits of my stay such as the bar voucher and complimentary laundry service. You've won over a long time fan, thank you!

Dear Valued Guest, Greetings from SO/ Sofitel Singapore and hope you had a speedy recovery! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your kind words about our Ambassadors. It’s a boost for us every time we hear positive reviews such as this. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Mazen Abilmona Hotel Manager

love this hotel

Customer review rating 4.4/5

Jo-anne Couples - 13/01/2020 Confirmed reviews ALL

We have stayed at the So Sofitel a few times, its always a calm quiet escape that is within walking distance of many great places to eat and visit.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. Indeed, our location is one of our key features being in the heart of the Central Business District with its dazzling skyscrapers, yet we are only a few minutes’ walk away from the famous China Town area with its old-world feel and gorgeous shop houses. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

Very pleasing!

Customer review rating 4.4/5

Ct Solo - 12/01/2020 Confirmed reviews ALL

Wonderful!

Dear Valued Guest, We are thrilled to read your feedback! Thank you SO/ much for acknowledging the quality of our services and heartiness of our SO/ Ambassadors. Would you be travelling to Singapore soon, please don’t hesitate to get in touch. We will be SO/ happy to host you again at SO/ Sofitel Singapore! SO/ Kind Regards, Mazen Abilmona Hotel Manager

Good. Definitely a good place to stay

Customer review rating 4.4/5

Roberto B. Families - 12/01/2020 Confirmed reviews ALL

My second time at this hotel. Staff is excellent, fast check-in and lovely cleaner (very mindful to details). On the negative side, the hotel furniture seems to be depreciating due to age and usage. Doors are looking dirty and furniture sometimes look damaged. Some fixed assets investment would be good.

Dear Valued Guest, Thank you for your review and for choosing SO/ Sofitel Singapore for your stay! It was such a great pleasure for us to have the opportunity to welcome you and serve you with the heart-filled service from our SO/ Team, in which we are certain it made your stay memorable. Thank you also for sharing your thoughts about our fixed assets investment, it is very important to us and we will take your suggestion into consideration. We hope that you will give us a chance to serve you again in the future at SO/ Sofitel Singapore. SO/ Sincerely, Mazen Abilmona Hotel Manager

Not as Expected

Customer review rating 4.4/5

Hena Business - 12/01/2020 Confirmed reviews ALL

Travelling for work and only booked in for 1 night. I was really surprised by the darkness of my room and it had also a damp odour about it. I had booked the larger room, assuming it had the bath tub however it was just a very large bathroom with a small shower. Very strange.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued loyalty members. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any inconvenience caused. I understand that our Executive Assistant, Stephanie, had connected with you as we are deeply committed to regaining your trust at SO/ Sofitel Singapore. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence. Do also reach out to us for any further concerns that you would like to highlight and we will be happy to correct the shortfalls. Once again, we appreciate you sharing your experience and we do hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Housekeeping's service was inconsistent

Customer review rating 4.4/5

Padoongkiat A. Business - 12/01/2020 Confirmed reviews ALL

Room was good. Services in lobby were good. However, housekeeping was not consistent with the amenities. In the second day of stay, no brown sugar and creamer were provided. In the third day of stay, no cotton buds was provided. Minor inconsistencies, but still inconsistency.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued loyalty members. Please also accept my utmost apologies for the inconsistency in providing guest amenities. We have taken your feedback seriously and I will look into this to ensure that everything runs smoothly for our guests’ utmost comfort. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence. Once again, please accept my sincere apologies and thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Not impressed

Customer review rating 4.4/5

Anonymous Business - 12/01/2020 Confirmed reviews ALL

Forgot drinking water in room. Faucet plugged

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the SO/ Sofitel Singapore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/ Sofitel, we strive to provide an exceptional service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence. Once again, please accept my sincere apologies and thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Trendy and Unique hotel.

Customer review rating 4.4/5

Wonho Business - 12/01/2020 Confirmed reviews ALL

Great location, very unique and modern interior(not classic), room is not very big but efficiently-structured, staffs are very friendly.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. We are delighted that you noticed our chic and modern decor by Karl Lagerfeld and our room features indeed combine French 19th century decadence with local Singaporean touches and comforts. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I will share with all the team members you mentioned how pleased you were with their service. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

really dissapointed with the service and facility as accor member at this hotel

TripAdvisor rating 4.5/5

snathaliaiprays Couples - 12/01/2020 TripAdvisor review

service is not satisfactory. not get more facilities as an accor plus member. I have requested to view the room, but it was not fulfilled. items left at the hotel, not found. really disappointed, even though the room decor is nice but the room is not so spacious. less employees so no one controls or surveys regarding visits from hotel so softitel.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. We regret to hear of your disappointing experience in the hotel and I sincerely apologize for the service shortfalls experienced during your stay. Please accept my utmost apologies on the unsatisfied service during your stay. This is certainly not up to our usual standards and please rest assured that we are taking this very seriously. I agree that our size is limited because we are in a heritage building. Our room sizes start from 24 square meters for SO/ Cosy room and range up to 92 square meters for SO/ VIP room. I sincerely apologize for any inconvenience caused to you, and hope it did not deter from your stay too much. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

Daycation

Customer review rating 4.4/5

S. Solo - 11/01/2020 Confirmed reviews ALL

Staff managed to make me check in early and it was my second time staying there. Room service was abit too slow though and the phone had prob

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued guests. However, please accept my utmost apologies that there was an issue on the room service and iPhone your stay. Please rest assured that we will look into this issue to prevent future occurrence. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

Amazing!

Customer review rating 4.4/5

Chelsea H. Couples - 11/01/2020 Confirmed reviews ALL

Friendly staff, very clean, roof top pool was great, room amenities were great

Dear Valued Guest, Greetings from SO/Sofitel Singapore! Thank you very much for sharing your compliments regarding your recent visit to SO/ Sofitel Singapore. It is always a pleasure to receive positive feedback from our valued guests. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. I am SO pleased to hear that you enjoyed your overall stay with through our warm and welcoming Ambassadors, SO comfortable hotel rooms, and had a moment to relax in our tropical rooftop pool and bar, 1927 Once again thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Unique and modern style hotel

Customer review rating 4.4/5

Mariani T. Families - 11/01/2020 Confirmed reviews ALL

Excellent for the facility..modern style..digital electronic.. minibar..and resepsionist good service ..

Dear Valued Guest, Greetings from SO/Sofitel Singapore! Thank you very much for sharing your compliments regarding your recent visit to SO/ Sofitel Singapore. It is always a pleasure to receive positive feedback from our valued guests. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. I am SO pleased to hear that you enjoyed your overall stay with through our warm and welcoming Ambassadors, and SO comfortable hotel rooms,. Once again thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Mr

Customer review rating 4.4/5

Teck L. Couples - 10/01/2020 Confirmed reviews ALL

Value for money.

Dear Valued Guest, We are thrilled to read your feedback! Thank you SO/ much for acknowledging the quality of our services and heartiness of our SO/ Ambassadors. It was such a great pleasure for us to have the opportunity to welcome you and serve you with the heart-filled service from our SO/ Team, in which we are certain it made your stay memorable. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Satisfactory but not comfortable and exciting

Customer review rating 4.4/5

Sc Business - 10/01/2020 Confirmed reviews ALL

Inner room with no natural lighting.... and the remote control iPad is not functioning properly.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued loyalty members. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any inconvenience caused. I understand that our Executive Assistant, Stephanie, had connected with you as we are deeply committed to regaining your trust at SO/ Sofitel Singapore. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence. Do also reach out to us for any further concerns that you would like to highlight and we will be happy to correct the shortfalls. Once again, we appreciate you sharing your experience and we do hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Mazen Abilmona Hotel Manager

5 Star Service & Care + Location

Customer review rating 4.4/5

Chris I. Couples - 10/01/2020 Confirmed reviews ALL

Everyone looked after us extremely well. Special thanks to Ben & Concierge team.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. Indeed, our location is one of our key features being in the heart of the Central Business District with its dazzling skyscrapers, yet we are only a few minutes’ walk away from the famous China Town area with its old-world feel and gorgeous shop houses. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I will share with all the team members you mentioned how pleased you were with their service. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

Enjoyable and very Relaxing Stay

Customer review rating 4.4/5

Christine S. Couples - 09/01/2020 Confirmed reviews ALL

We thoroughly enjoyed our 5 night stay - would Service was outstanding - all Hotel staff very friendly and helpful right from check in to checking out!! The Restaurant was superb, the breakfast buffet so delicious and a great variety of dishes for all meals. Hotel room very comfortable and catered for all our needs - bed very comfortable!!! A BIG THANKYOU TO Ismail our assistant chief concierge man who went over and beyond to make our 5 night stay and transport to cruise terminal pleasurable!!

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! We trust you had a pleasant journey back home and if your experience at “SO” is still a fantastic memory, not yet to forget, please spread the words on TripAdvisor.com. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Mazen Abilmona Hotel Manager

Enjoyable stay once again

Customer review rating 4.4/5

John G. Couples - 08/01/2020 Confirmed reviews ALL

I think this was our 4th time at SO/ Singapore and once again we had a good time. Room was great, New Year’s Eve dinner was superb and generally service was very good though I would say it had slipped slightly from its best. A few times we were waiting a long time for bar service while staff were standing around talking with each other. That said there was a lot to enjoy during our stay and it was a great place to end the year at.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! Please accept my utmost apologies in the long waiting time for our bar service. If you do not mind, could you please share with me the location of the bar - either our rooftop bar 1927 or our SO/ Cafe in Lobby. This will also allow us to take the appropriate measures to rectify this moving forward. Thank you again and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager
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