Customer review rating 4.4/5 10,416 reviews
ALLSAFE approved hotel
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Located in the heart of the city's Central Business District
Design: Sophisticated blend of French elegance and modern Singaporean chic
Food & Beverage: An epicurean haven with an international restaurant and rooftop pool bar
Chic blend of culture and cuisine, art and architecture
134 exquisitely designed rooms
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
100% genuine reviews from our guestsFind out more
Decent stay considering current pandemic situation
christophes154 31/01/2021 TripAdvisor review
Were pleasantly surprised by the Hotel interior decoration. We upgraded to a So-Urban room (328 I believe) which was very nice with a few issues : - The electrial closing of curtains was not working and you can't make the room pitch dark due to configuration of the curtains/blinds. - The toilet bowl was making a big noise when sitting and getting up. - We found the bed to be too soft.
Found a Gem
MCai 13/01/2021 TripAdvisor review
This hotel is sited in the middle of CBD which itself is a heritage colonial style building. As someone who works in the CBD and had previously visited this building when it was an office building, it never occurred to me that I would pick this hotel as a staycay option but I am glad I did. The rooms are superbly sound-proof from the outside traffic noise and one feels transported to a cosy European boutique hotel when walking along the lavishly decorated corridor to your room. As a ALL Gold member, I was upgraded but surprisingly the SO Studio suite room 231 does not come with a bathtub even though the bathroom was pretty big. The Duty Manager Sally called shortly after I have settled into the room to ensure I was satisfied and offered a room change if necessary, that was a pleasant touch. Free Minibar was available and ala carte breakfast was very good, in fact service throughout the hotel was excellent, living up to SO/ standards. Some things can perhaps be improved though I understand it could be cost-cutting issues due to the ongoing pandemic: 1. My room wasn't given a turndown though it was supposedly a benefit for Gold member, neither was I offered one 2. The in-room amenity was a tiny box of just 2 macarons? 3. Welcome drink was limited to housepours, beer and soft drinks. Most Accor hotels that I have stayed in offer a small selection of cocktails, even in mid-tier Novotel hotels. 4. Not the hotel's fault but 2nd floor rooms' windows are above the height of typical adults, hence rendering the room "viewless". As in any old colonial style buildings, the ceiling height gets shorter with every higher floor. And every room varies in layout and size even if they are of the same category. Overall I had a great stay and those small misses are not a big deal. My friends who I invited over for evening drinks were similarly impressed with the room decor and ceiling height and the oh SO comfy Sofitel bed. In fact, I am coming back again next month for another staycay and the gracious Sally may have a better room for me! Can't wait for the next Accor SuperSale and I reckon I will come back to this hotel again and again for a good stay and having friends for drinks and some nice hawker food supper just right downstairs. SO convenient!
Great building with excellent and friendly staff
staycationSG 02/01/2021 TripAdvisor review
Great building, an amazing place for a couple to relax for a few days. Good food, nice rooftop (small pool but not crowded), comfortable bed. Rooms are clean. Best is probably the very friendly staff. We enjoyed our stay and will be back.
Evident of cost savings measures
thuy86 31/12/2020 TripAdvisor review
It might have been a tough year given Covid-19. The cost saving measures at So Sofitel Singapore is evident. Even their Urban Forest shower amenities are not stocked properly. The hotel is also showing wear and tear. Maybe the staff is shorthanded because we notice blown light bulbs not being replaced. The room was a tad dusty and cleanliness in some ways needs improvements. Only saving grace is the staff are still superb. But, if the hardware is failing and the management keeps on trying to save costs, there is nothing much a good team of staff can do. So, it is a shame.
382miffy 27/12/2020 TripAdvisor review
Smell of the hotel is so captivating and mesmerising. Love all the designs and artworks simply beautiful. The design of the room is pretty especially the ceiling. The only setback there is no vacuuming of the room during housekeeping hence small pieces of rubbish is not clear properly. The location is great for foodie like me especially is just next to satay club. Yes definitely coming back for the experience again and again. Thanks SO!
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