Mercure Les Arcs 1800 Hotel 4 stars

We really enjoyed our stay in the Mercure Les Arcs, the hotel was spacious, breakfast and dinner had a great selection, and the staff were good. The only downside we had (and it's not really with the hotel) is that the Charmettoger and Jardin Alpin ski lifts only start at 9:15am. When the ski school also starts at the same time it means instead of skiing your kids there you need to hike almost a mile (for the Piou Piou area). If the ski area just opened these lifts 25 mins earlier this could all be avoided.

First impressions are terrible as my car grounded on the entrance to the car park and it’s clear that this has happened a number of times before. My car is a Mercedes E Class and has NEVER had this issue before. This must be fixed As soon as possible as a 0 star entrance to 3 star hotel with good rooms results in a 1 star hotel. Either that or rebrand as an Ibis! Otherwise room excellent, reception area and bar excellent.

I know there are a limited supply of hotels in Les Arcs, but just because you're one of them, doesn't mean that you get to be 4 star. To be honest, I've stayed in way, way better 3 star hotels. The housekeeping was abysmal. When we arrived there was a pile of dirty towels in the corner of the room. We put them outside the door and they were still there next day. Then next day, the room was still dirty after cleaning. We told reception and they promised it would be corrected the next day. The next day the room wasn't cleaned at all. We complained and also asked that we are please given water in the room. The manager brought us some water and assured us we'd have water each day. Then next day, no water. So, that's 4 out of 5 days we had problems with housekeeping. Breakfast was ok, but nothing special. Dinner was pretty good. The pool area is dated and tired. The room decor is ok, but the toilets and bathroom are borderline 2 star. The toilets are a bit smelly. Paper cups and no plates in the room is also a bit 2 star. And the balcony has two deckchairs on it, but isn't even big enough to unfold one deckchair...what's that all about? This place is not a good hotel.

We enjoyed our stay, the staff on reception were very friendly and helpful and the rooms, looking over the valley, were great and had terrific views. We were initially disappointed that we couldn't eat in the hotel restaurant but the one we found in town was much nicer

Hotel Mercure Les Arcs 1800 is a ski hotel. We stayed in July and where very very disappointed. First the station: old, more than half of the restaurants and boutiques where closed, ski lift to go up for sight seeing where not working. The hotel: old hotel somewhere renovated somewhere not, restaurant open BUT just with very small fixed menu (choice between 2 courses only), minimum of staff. And the staff present completly ignorant of the work they supposed to do. Example: barman does'nt know what Grand Marnier is. In the restaurant I had breakfast very early, just at opening time, and find out that the scrambled eggs where cold, the bacon not well done. I explained to the jong lady in the service how to work with bain-marie (I find out that the water in the bain-marie was cold as the same for the insert container). And this by opening time!!! Front office: By checking out I had a big agurment with receptioniste and by phone with a manager (? I believe). The point was: Previous to my stay I got a confirmation that was debited of € 105,50 and by checking out I was asked to pay again this amount. At that stage I was not able to check my credit card account. Anyway if Accord sent a payement confirmation it should not me to check this payement by the sender of the confirmation.

Hotel is OK and staff are great.

This is our 3rd year in a row and we have enjoyed the views, fresh air, and lovely village all thanks to the welcoming staff, excellent service, and comfortable rooms that make the stay worthwhile. Breakfast is always an experience to look forward to and the friendly service at the restaurant, tasty and well presented food plus the cosy atmosphere make for memorable evenings.

Good - great bed and large room Not enough plugs for charging Very friendly reception Good breakfast - limited tables as lots of tables not cleared quickly

Everything worked well from checking in to checking out we found the staff very helpful and friendly. They were knowledgeable and always happy to help. The room was a nice size and clean - great view.

Rooms were very clean and bigger than expected.Breakfast had a good selection .We only ate dinner at the hotel once and that was disappointing.

It is a lovely hotel is Les Arc - the personable nature of the staff and particularly Benoit the manager made the stay supersede my expectations.

Impressed with breakfast and half board dining offered good variety throughout the week. We were there during half term and the hotel did not feel too busy or crowded. Having the ski hire in the hotel is very handy.

We enjoyed out stay at the Mercure Less Acrs 1800. Staff excellent, helpful and friendly. Rooms clean and a good size. Breafast excellent Evening meals good especially when they became buffet styled. First evening meal not buffet style and was not as good with food being served cold. Apart from that the whole week was great

The location was perfect for our ski holiday, with immediate access to the slopes; après ski and shopping area within walking distance. Staff has been doing their utmost to make sure that we had a pleasant stay in the hotel and it was nice to see their motivation to please the customers. Our room was comfortable for a family of 4, though some aspects of the hotel are in need of renovation to stay upto the 4* standards.

Good