Customer review rating (ALL Rating) 4.5/5 778 reviews
ALLSAFE approved hotel
Completely renovated hotel! Certified ALLSAFE.
Spa, massages & treatments, sauna, hammam, indoor pool and whirlpool
Outdoor heated pool in summer and sauna
Located in the heart of the PARADISKI ski area with on-site rental store
Dir. acc. fr Bourg St Maurice station by funicular & shuttle. Priv. parking
Village de Charmettoger
Check-in from 17h00
Check out up to 10h00
Check-in from - Check out up to
The "Le Jardin Alpin" restaurant is open to outside customers by reservation for seasonal à la carte dishes, themed buffets and Savoyard specialties. Enjoy the terrace and panoramic views year-round.
80 rooms completely renovated in 2019. All rooms have a balcony and panoramic view of the valley or the resort. Suitable for families of 2 adults and 2 children or 4 adults with a surface area of 34 m². Rooms have bunk beds separated from the main bedroom. Bathroom with shower or tub, hairdryer and Nespresso machine. Free WiFi and flat-screen TV. Opt for extra comfort and stay at our suites with a sitting area.
Subject to availability
Subject to availability
Number of meeting rooms: 6
Maximum size: 145 m²
Maximum capacity: 200 people
Maximum banquet capacity: 50 people
100% genuine reviews from our guestsFind out more
Really poor service and quality for a 4 star hotel
Arc1800mercure2021 Couples - 06/01/2022 Confirmed reviews ALL
Excellent rooms and great view at the hotel but: - No water bottle in the room and need to refill at the common fountain in the middle of Covid… - bed sheet no better than a one star hotel along the motor way with plastic fitted sheets - only paper cups and no proper glasses in the room - and reception not ready to bring in glasses when asked - no mini bar nor room service - safe distancing for breakfast - everyone can cut the bread, and no hand sanitizer - no one to take care of the luggages - one very small soap only for a 9-day stay - aligned on the sustainability aspect but other Accor hotel provide large bottle for people to use - which are sanitized between the different customers This is by no way a 4 star hotel based on Accor Standards. I was really disappointed !
Untrained staff unfortunately
afayza 02/01/2022 TripAdvisor review
Staff of front disk need more training , they don’t accept any remarks and never makes efforts for you . My experience was amazing in all levels except the negative treatments from staff . At some point I felt I’m like at their house , for all my remarks they answered : if you don’t like your stay you can LEAVE without extra charges !!!!!!
Well located, disappointed staff
Fayza A. Families - 31/12/2021 Confirmed reviews ALL
Untrained staff especially at front disk .
Great views, nice people, few things to be improved
Neil Families - 28/12/2021 Confirmed reviews ALL
Overall nice hotel, very nice welcoming, view from the valley side room was magnificent (worth paying the extra). Staff all very friendly and hotel and room all clean. In Covid times, the free-for-all buffet style was a little chaotic and took the shine of an otherwise lovely trip with everyone huddled around food handling the same serving spoons repeatedly. Same in the spa, the rules were loosely followed and could have been reminded to people entering by the receptionist which would have made it a more enjoyable experience.
Great hotel bad check in/out
M. B. Families - 25/12/2021 Confirmed reviews ALL
Everything was amazing except check in and out. Maybe just the staff members I had. Couldn’t get into car park or ski lockers as given wrong/no codes. No water bottles given like everyone else. No receipt to check as unable to print and car parking ticket didn’t work so had to pay rather than drive back up to hotel
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