Excellent rooms and great view at the hotel but: - No water bottle in the room and need to refill at the common fountain in the middle of Covid… - bed sheet no better than a one star hotel along the motor way with plastic fitted sheets - only paper cups and no proper glasses in the room - and reception not ready to bring in glasses when asked - no mini bar nor room service - safe distancing for breakfast - everyone can cut the bread, and no hand sanitizer - no one to take care of the luggages - one very small soap only for a 9-day stay - aligned on the sustainability aspect but other Accor hotel provide large bottle for people to use - which are sanitized between the different customers This is by no way a 4 star hotel based on Accor Standards. I was really disappointed !

Staff of front disk need more training , they don’t accept any remarks and never makes efforts for you . My experience was amazing in all levels except the negative treatments from staff . At some point I felt I’m like at their house , for all my remarks they answered : if you don’t like your stay you can LEAVE without extra charges !!!!!!

Untrained staff especially at front disk .

Overall nice hotel, very nice welcoming, view from the valley side room was magnificent (worth paying the extra). Staff all very friendly and hotel and room all clean. In Covid times, the free-for-all buffet style was a little chaotic and took the shine of an otherwise lovely trip with everyone huddled around food handling the same serving spoons repeatedly. Same in the spa, the rules were loosely followed and could have been reminded to people entering by the receptionist which would have made it a more enjoyable experience.

Everything was amazing except check in and out. Maybe just the staff members I had. Couldn’t get into car park or ski lockers as given wrong/no codes. No water bottles given like everyone else. No receipt to check as unable to print and car parking ticket didn’t work so had to pay rather than drive back up to hotel