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Mercure Les Arcs 1800 Hotel 4 stars

Customer review rating 4.5/5 169 reviews

Mercure Les Arcs 1800 Hotel
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Hotel extras

  • Hotel completely renovated during the summer 2019!

  • Spa, sauna, hammam, indoor pool, jacuzzi in December 2019!

  • Outdoor heated pool in summer and sauna

  • Quick access to the PARADISKI ski slopes and on-site rental shop

  • Direct access from Bourg-Saint-Maurice train station via funicular railway and shuttle

Services in the hotel and nearby

Check-in from 17h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • LYON ST EXUPERYPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
  • Ski hire facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

Our hotel is temporarily closed. We are making every effort to welcome you this summer by applying optimal hygiene measures and safety procedures at all levels.

Hotel location

Mercure Les Arcs 1800 Hotel

Village de Charmettoger
ARCS 1800
73700
bourg-saint-maurice
france

Tel: +33479076500

Fax: (+33)4/79076408

Contact email

Check-in from 17h00

Check out up to 12h00

  • BUS INTER-STATION :  ARCS 1800 CHARMETTOGER

  • By plane

    LYON ST EXUPERY At 180km / 111 miles - Shuttle paying

  • By train

    BOURG SAINT MAURICE At 16km / 9 miles

  • By train

    BOURG SAINT MAURICE At 16km / 9 miles

GPS :45.567821, 6.775929

Our accommodations

80 rooms completely renovated in 2019. All rooms have a balcony and panoramic view of the valley or the resort. Suitable for families of 2 adults and 2 children or 4 adults with a surface area of 34 m². Rooms have bunk beds separated from the main bedroom. Bathroom with shower or tub, hairdryer and Nespresso machine. Free WiFi and flat-screen TV. Opt for extra comfort and stay at our suites with a sitting area.

Standard room with view of station from balcony

Accessible room
  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Superior room with view of the valley from balcony

  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
Rooms

Our restaurants and bars

LE JARDIN ALPIN

Type of cuisine: French

The "Le Jardin Alpin" restaurant is open to external customers upon reservation. The restaurant offers themed buffets and Savoyard specialties (by reservation only). On sunny days, you can enjoy the panoramic view from the terrace

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LES ALLOBROGES

Non contractual photo

The bar is the perfect place to relax with its beautiful central fireplace and welcoming atmosphere. There is an exceptional panoramic view from its solarium, and you can enjoy live music with your pre-dinner drinks and throughout the evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 145 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Les Arcs 1800 Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

169 reviews

tripadvisor

TripAdvisor Rating 4.5/5

37 reviews

Very good stay & excellent service

Customer review rating 4.5/5

Jesca G. Families - 03/03/2020 Confirmed reviews ALL

The place was so nice and clean, the staff are very nice. And the food as well so delicious.

Dear Jesica G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Skiing holiday 2020

TripAdvisor rating 4.5/5

dnewport 03/03/2020 TripAdvisor review

Good family room. Nice large bed. Good bathroom with a walk-in shower. Nice pool and sauna area. The only thing they should improve is the layout of the buffet dinner. Doing it along a wall made it a bit crowded and awkward at times. The staff were very helpful and pleasant. They offered a ski bus to the kids ski school. That was really helpful. At not extra cost !

Dear Dnewport We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very friendly staff

Customer review rating 4.5/5

Martin Families - 02/03/2020 Confirmed reviews ALL

nice hotel food was good although food services in evening were busy mainly since it was peak holiday season. Got slightly fed up of being asked for room number numerous times at same meal this was only minor frustration. I was asked if I wanted to see wine list but this tended to be when I had nearly finished meal suspect this was because I was lone diner. Bit of confusion over bill at end but when I pointed out mistake this was corrected without problem. Hotel arranged taxi for departure this was cheaper than going direct myself and on time and good car. Overall very happy and would consider retuning for another holiday

Dear martin e., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not very efficient, bad food but friendly staff and a nice room

Customer review rating 4.5/5

Catherine Families - 01/03/2020 Confirmed reviews ALL

Nice room, friendly staff but the food was horrible. It seemed that the staff was still figuring out how they should 'do things'. It all seemed very inefficient. The buffet looked a bit messy. The 'salad bar' was exactly the same for 5 days in a row and didn't look very appealing (lots of mayonaise, no fresh salads), as well as the dessert buffet; where they cut pieces in 2 or 3 which isn't very appealing. The hotel wants to be kids friendly, but the pool table / foot ball table was 1€ per game. And after day 2, they didn't allow kids to play on their own so they asked the parents to 'supervise' their play...

Great all round !

Customer review rating 4.5/5

Mr M. Friends - 23/02/2020 Confirmed reviews ALL

Stopped at the hotel for 4 nights and had a brilliant time ! Staff , rooms, location, food, bar all brilliant and I shall be looking to come back for sure. Well done to the management who have a little cracking hotel .

Dear Craig m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin LEMOINE Directeur Général

Good location

Customer review rating 4.5/5

Adam Families - 16/02/2020 Confirmed reviews ALL

Enjoyed ability to ski in and out

Dear Adam P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin LEMOINE Directeur Général

Good sized rooms, helpful staff

Customer review rating 4.5/5

Kenny Couples - 15/02/2020 Confirmed reviews ALL

We enjoyed our stay at the Mercure LEs Arcs 1800 - a good base for skiing

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benjamin LEMOINE Directeur Général

Poor Food, Poor Service, Poor Standards

Customer review rating 4.5/5

Fox Couples - 12/02/2020 Confirmed reviews ALL

Food isn't good enough. Being locked out at 00.30 for 10 mins with no one on reception, isn't good enough. The lack of apology, not good enough. The spa having the jacuzzi off for 3 days, not good enough.

Just like the photos - great value

Customer review rating 4.5/5

Michael W. Families - 02/02/2020 Confirmed reviews ALL

Comfortable. Relaxing. Great value. Good service. Excellent facilities

Dear Michael W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin LEMOINE Directeur

Easy lift access, easy ski in, ski service in-house, good food, good facilities.

Customer review rating 4.5/5

Skiersl1 Solo - 26/01/2020 Confirmed reviews ALL

Amazing stay, best value for money, good service, pleasant rooms, and all the things written above.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benjamin LEMOINE Directeur

Excellent service in a beautiful location and modern amentities.

Customer review rating 4.5/5

Michael M. Families - 11/01/2020 Confirmed reviews ALL

We had a great time at Mercure 1800. The staff were incredibly helpful, the food was delicious, and the amentities were exceptional.

Dear Michael M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs BUTEL Room Division Manager Hôtel Mercure Arc 1800****

Excellent, would definately go again.

Customer review rating 4.5/5

Liam W. Families - 10/01/2020 Confirmed reviews ALL

Our stay at the Mercure 1800 hotel was exceptional. With the hotel recently opening there was a little bit of what we thought was, unsurety and finding there feet but all staff were helpful and very friendly. Clean, tidy, comfortable, food was great, great location, would definitely go back!

Dear Liam W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs BUTEL Room Division Manager Hôtel Mercure Arc 1800****

Mrs c S.

Customer review rating 4.5/5

Claire S. Families - 10/01/2020 Confirmed reviews ALL

Good but some improvement needed. Breakfast not much fruit/ tomatoes / healthy stuff Only 3 of 4 ski passes arrived after ordering. Dinner - very little child choice Choice of salad small No English breakfast tea on several days Bedrooms not replenished of coffee/milk Staff rude in restaurant - very rushed Reception/ bar good customer service

Dear Claire S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. We are sorry that the service and delivery have not lived up to your expectations, and we ask you to accept our sincerest apologies. The Mercures are eager to offer you the best quality of service for your stays; Therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented in order to improve the quality of the services mentioned. Again, we thank you for your comments and hope to regain your confidence during a next stay. Sincerely, Anaïs BUTEL Room Division Manager Hôtel Mercure Arc 1800****

Good value experience

Customer review rating 4.5/5

Manj Families - 09/01/2020 Confirmed reviews ALL

Great spa and swimming facilities. Good rooms Nice little bar and entertainment Improvements: 1) More cocktail/drink options at the bar 2) Improvement needed for evening meals and breakfast. More vegetarian and allergy options were needed.

Dear Manjit B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. On the other hand, we are sorry that the service and delivery have not lived up to your expectations about our restaurant, and we ask you to accept our sincerest apologies. Be assured that the necessary measures will be implemented in order to improve the quality of the services mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs BUTEL Room Division Manager Hôtel Mercure Arc 1800****

A perfect winter holiday!

Customer review rating 4.5/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

I had stayed many other Accor Hotels (Pullman, Novotel, Mercure, Ibis etc.). This hotel was, by far, the best ever of all. The team was very friendly and thoughtful for every detail. It was a very pleasant stay for our family.

Dear Cagri I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs BUTEL Room Division Manager Hôtel Mercure Arc 1800****

Just perfect

Customer review rating 4.5/5

Anna S. Families - 02/01/2020 Confirmed reviews ALL

It is a wonderful hotel right on the slopes. Tje food is great,the service is perfect,spa zone is wonderful. We enjoyed our stay there!!!

Dear Anna S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs BUTEL Room Division Manager Hôtel Mercure Arc 1800****
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