Customer review rating (ALL Rating) 4.5/5 903 reviews

Hotel extras

  • Completely renovated hotel! Certified ALLSAFE.

  • Nuxe spa, massages and treatments, sauna, hammam, indoor pool and whirlpool

  • Spacious bedrooms for 2 to 6 people

  • Located in the heart of the PARADISKI ski area with on-site rental store

  • Very large terrace with panoramic view.

Hotel location


Village de Charmettoger, ARCS 1800
73700 Bourg-Saint-Maurice

GPS:45.567821, 6.775929

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


The "Le Jardin Alpin" restaurant is open to outside customers by reservation for seasonal à la carte dishes, themed buffets and Savoyard specialties. Enjoy the terrace and panoramic views year-round.

Our accommodation(s)

80 rooms completely renovated in 2019. All rooms have a balcony and panoramic view of the valley or the resort. Suitable for families of 2 adults and 2 children or 4 adults with a surface area of 34 m². Rooms have bunk beds separated from the main bedroom. Bathroom with shower or tub, hairdryer and Nespresso machine. Free WiFi and flat-screen TV. Opt for extra comfort and stay at our suites with a sitting area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  903 reviews

TripAdvisor Rating  4.5/5  176 reviews

A good but unfortunately a short stay

TripAdvisor rating 5.0/5

kaisuli71 Business - TripAdvisor review

I only had a short business trip and didn´t have time to go to spa or use other services but what I experienced was really good. The staff in reception were very helpful as well as the staff in the bar and in dinner. Beautiful hotel overall. The room was spacy with a good bed and shower. I definitely could return here for an own holiday but in summer. I prefer hiking to skiing.

Very comfortable with large rooms and excellent spa facilities. Very close to a lift and one ski run.

Customer review rating 4.0/5

Ab Couples - Confirmed reviews ALL

Generally good. One observation is that there is no evidence of a senior staff member in the hotel or restaurant overseeing the younger staff and smooth running of the hotel. Food was generally very good but one menu was repeated within the week, plates were not heated so food grew cold, some items ran out and when I did ask were available but hadn’t been refilled. We left for a 3 hour trip to Geneva at 06.15 for our flight but struggled to get any food to take for the journey. It was too early for breakfast. One boy on reception did however manage to arrange some pastries.

Dear Mr. b., We thank you for sending us all this information which will help us to improve the stay of our future customers. Indeed, as far as meals are concerned, we propose twice the Savoyard buffet to pay tribute to our beautiful department which is the Savoie. For the next time, do not hesitate to ask in advance that we prepare a breakfast basket for you. We look forward to welcoming you again Sincerly Chloé

Great location

Customer review rating 4.5/5

Iwona Families - Confirmed reviews ALL

Hotel is very well placed to access slopes you can ski in and ski out if you wish Very clean and recently renovated, breakfast was great and wide variety of dishes you can choose from We will certainly be returning next year Things that could be improved - please add some kids dishes for the evening meal -extra coffe/ tea machine as two seems to less and attracted ques - back door to access slopes should be changed to automatic ones ( we stayed on 1 floor and the door was constantly open which resulted in whole corridor being very cold on 1 floor)

Dear Iwona c., It always gives the whole team great pleasure to see comments like this. We do our best to satisfy our customers. Many thanks to you. Thank you also for your ideas which will of course be studied to improve our establishment. We look forward to your return to the Mercure Arc 1800 & SPA. Sincerely Chloé - Reception & Services Manager

Great family stay.

Customer review rating 4.5/5

Ag Families - Confirmed reviews ALL

This resort is well appointed to cater for families.

Dear Ashley G., We are delighted that you enjoyed your stay at the Mercure Arc 1800 & SPA. It is a real pleasure for us to know that you had a good time with your family in our company. We look forward to welcoming you back. Sincerely Chloé - Reception & Services Manager

Excellent hotel in Les Arcs 1800

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Super Location. Spacious and clean room. Friendly and helpful staff.

Dear Wilfried L., We very much appreciate your comments regarding your stay at the HOTEL MERCURE LES ARCS 1800&SPA. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé - Reception & Services Manager

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Other web-users rate our hotel

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