Mercure Les Arcs 1800 Hotel

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Mercure Les Arcs 1800 Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 876 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Completely renovated hotel! Certified ALLSAFE.

  • Spa, massages & treatments, sauna, hammam, indoor pool and whirlpool

  • Spacious bedrooms for 2 to 6 people

  • Located in the heart of the PARADISKI ski area with on-site rental store

  • Dir. acc. fr Bourg St Maurice station by funicular & shuttle. Priv. parking

Hotel location

Mercure Les Arcs 1800 Hotel

Village de Charmettoger, ARCS 1800
73700 Bourg-Saint-Maurice
France

  • BUS INTER-STATION:  ARCS 1800 CHARMETTOGER

  • By plane

    LYON ST EXUPERY At 180km / 111 miles - Shuttle paying

  • By train

    BOURG SAINT MAURICE At 16km / 9 miles

  • By train

    BOURG SAINT MAURICE At 16km / 9 miles

GPS:45.567821, 6.775929

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LE JARDIN ALPIN

The "Le Jardin Alpin" restaurant is open to outside customers by reservation for seasonal à la carte dishes, themed buffets and Savoyard specialties. Enjoy the terrace and panoramic views year-round.

Our accommodation(s)

80 rooms completely renovated in 2019. All rooms have a balcony and panoramic view of the valley or the resort. Suitable for families of 2 adults and 2 children or 4 adults with a surface area of 34 m². Rooms have bunk beds separated from the main bedroom. Bathroom with shower or tub, hairdryer and Nespresso machine. Free WiFi and flat-screen TV. Opt for extra comfort and stay at our suites with a sitting area.

Our guest reviews

Our guest reviews for
Mercure Les Arcs 1800 Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  876 reviews

TripAdvisor Rating  4.5/5  142 reviews

Certificate of excellence 2022

Great hotel

Customer review rating 5.0/5

Marcus Families - Confirmed reviews ALL

We had a wonderful stay at Mercure Arc 1800. The hotel itself is wonderful, with great facilities, and the staff couldn't have been nicer. First class hospitality!

Dear Marcus B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Nicoleau

Great hotel

Customer review rating 4.5/5

Chris Families - Confirmed reviews ALL

Lovely hotel, good location, good food, good service.

Dear Chris H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Nicoleau

Super stay, great food, great hospitality, great swimming pool area

Customer review rating 4.5/5

Karen Families - Confirmed reviews ALL

For the first time in 10 years we enjoyed our skiing holidays this much, we had such a great time and would love to come back ! One build would be to extend the opening hours of the fitness: ideally this one is open as of early in the morning until later in the evening, iso being open only during daytime (which is also exactly the moment you would do different things)

Dear Karen D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Nicoleau

Relax Stay

Customer review rating 4.0/5

Shay Families - Confirmed reviews ALL

Modern Hotel, Great SPA and indoor pool, good food (Breakfast and Dinner - A lot of variety) The location is a bit far from the center and there is no ski out to the lift, if there is enough snow you can ski in till the ski room

Dear Shay H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect skiing hotel for families.

Customer review rating 5.0/5

Mi Families - Confirmed reviews ALL

Excellent stay. Hotel refurbishment is fantastic and everything is pefect for families. Great service from all of the friendly staff. Food was varied and excellent. New pool area is superb and has really enhanced the hotel. Loads of things for children to do in the evenings, and the bar area was conveniently located to both monitor them yet allow them some independence. Bedroom was superb and the perfect layout for a family of four. Could not be more impressed!

Dear Michael John I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Brilliant

Customer review rating 5.0/5

Morris Families - Confirmed reviews ALL

Couldn’t fault anything

Dear Marcus B., I am delighted to read that your stay went well. I hope your grandson is doing better. It would have been a pleasure to help you. Looking forward to seeing you again at MEcure les Arcs 1800! Best regards, Laurent Nicoleau

Standard 4 star hotel

Customer review rating 3.5/5

N/a Families - Confirmed reviews ALL

Everything was good, but not spectacular.

Dear Dieter V., Thank you very much for your comment, I am delighted to read that your stay went well. I have taken into account the points to be improved and I will do what is necessary. I wish you a beautiful day and I hope to see you again at the Mercure les Arcs 1800 Sincerely, Laurent Nicoleau

Good hotel

Customer review rating 4.0/5

Anna D. Couples - Confirmed reviews ALL

We stayed for 4 nights whilst snowboarding. The hotel overall was very good. Options for positive change might include - chairs on the balconies, more hooks for clothing in the rooms and room service availability. My other concern was that the fire doors were not obvious, painted the same colour as the walls with only a small light above and tiny sign on the door. In an emergency situation this could be very dangerous for those trying to escape.

Dear Matthew D., Thank you very much for your comment, I am delighted to read that your stay went well. I have taken into account the points to be improved and I will do what is necessary. I wish you a beautiful day and I hope to see you again at the Mercure les Arcs 1800 Sincerely, Laurent Nicoleauhope your next visit will be as pleasant as the previous one. Sincerely, Laurent Nicoleau

Excellent hotel

Customer review rating 4.5/5

Mark Families - Confirmed reviews ALL

We returned to the hotel for a short (3 night) ski break. Great room with comfortable bed. Lovely pool, welcoming restaurant. Plenty of space elsewhere to relax and chill.

Dear Mark S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Laurent Nicoleau

An excellent ski hotel

Customer review rating 4.5/5

Alenka H. Friends - Confirmed reviews ALL

Very comfortable, good food, friendly staff, well-organised for ski-ing, pleasant ambience, good location I had just 2 small complaints.1) The ski locker room was very small and cramped - when there was a crowd of people in there we had to wait to get our skis and to be able to put on boots. 2) Twice when I had outside calls to my hotel room, the receptionist couldn't find my room number and didn't seem to understand what the caller wanted. THis was probably just a language problem but it meant a delay in getting through..

Dear Alenka H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Nicoleau

2 good nights

Customer review rating 5.0/5

Philip P. Families - Confirmed reviews ALL

We stayed the Thursday and Friday prior to moving to an apartment in Arc 2000. We were offered the upper car park, which is essential for a large estate car. The room expectations but the food was good with excellent service, especially the waiter who had worked in Leicester for 7 years.

Dear Philip P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Nicoleau

Very nice hotel, great facilities and friendly staff

Customer review rating 4.0/5

Jamie B. Families - Confirmed reviews ALL

Really good stay in Les Arcs in the Mercure. It is a lovely hotel with great facilities for kids and adults, modern surroundings and great to see an eco-conscious approach.

Dear Marcus B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Nicoleau

good location, good room, excellent spa

Customer review rating 4.0/5

Dror N. Families - Confirmed reviews ALL

it was very good, we enjoyed it

Dear Dror N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Nicoleau

Not ski-in/ski-out

Customer review rating 2.5/5

Ben C. Couples - Confirmed reviews ALL

The overall hotel experience was good, however the hotel's advertising is misleading in two ways. First, it is advertised as ski-in/ski-out which it is not. You have to walk up the road (wearing ski boots) in front of the hotel to get to the chairlift. It is only a 2 minute walk, but it is not ski-out. The ski-in is on a poorly maintained (it was not groomed once during the week we stayed at the hotel) track off the side of the Belvedere piste. This was fine for us but it wouldn't be ideal for beginners as it is very bumpy. Second, the half-board option is misdescribed. The sales confirmation (in English--I suspect the French version maybe more accurate) says "Half-board rates include accommodation, buffet breakfast and a starter, main course and dessert from the set menu, or a buffet meal". However, on arrival, we discovered that there was no set menu option at all. When we pressed the manager (Valentin) on this, he explained that when the hotel is busy there is no set menu option and it is buffet only. This was very disappointing. The buffet food was OK but nothing special and not what we had expected or booked. However, the overall stay was good: - Breakfast buffet was great, lots of good options and decent coffee - Room was nice and spacious and had a separate bathroom/toilet and a decent shower - The staff are generally good, particularly Thibault in the dining room who was very helpful - The pool/spa area is nice, not too busy and it is kept clean - On-site parking is very convenient and close to rooms/lifts.

Dear Ben C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Les Arcs 1800. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Untrained staff unfortunately

TripAdvisor rating 3.0/5

afayza TripAdvisor review

Staff of front disk need more training , they don’t accept any remarks and never makes efforts for you . My experience was amazing in all levels except the negative treatments from staff . At some point I felt I’m like at their house , for all my remarks they answered : if you don’t like your stay you can LEAVE without extra charges !!!!!!

Skiing holiday 2020

TripAdvisor rating 4.0/5

dnewport TripAdvisor review

Good family room. Nice large bed. Good bathroom with a walk-in shower. Nice pool and sauna area. The only thing they should improve is the layout of the buffet dinner. Doing it along a wall made it a bit crowded and awkward at times. The staff were very helpful and pleasant. They offered a ski bus to the kids ski school. That was really helpful. At not extra cost !

Dear Dnewport We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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