Mercure Les Arcs 1800 Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 778 reviews

ALLSAFE approved hotel

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Mercure Les Arcs 1800 Hotel
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+ 22 Services

Hotel extras

  • Completely renovated hotel! Certified ALLSAFE.

  • Spa, massages & treatments, sauna, hammam, indoor pool and whirlpool

  • Outdoor heated pool in summer and sauna

  • Located in the heart of the PARADISKI ski area with on-site rental store

  • Dir. acc. fr Bourg St Maurice station by funicular & shuttle. Priv. parking

Hotel location

Mercure Les Arcs 1800 Hotel

Village de Charmettoger
ARCS 1800
73700 bourg-saint-maurice
france

Check-in from 17h00

Check out up to 10h00

  • BUS INTER-STATION:  ARCS 1800 CHARMETTOGER

  • By plane

    LYON ST EXUPERY At 180km / 111 miles - Shuttle paying

  • By train

    BOURG SAINT MAURICE At 16km / 9 miles

  • By train

    BOURG SAINT MAURICE At 16km / 9 miles

GPS:45.567821, 6.775929

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE JARDIN ALPIN

The "Le Jardin Alpin" restaurant is open to outside customers by reservation for seasonal à la carte dishes, themed buffets and Savoyard specialties. Enjoy the terrace and panoramic views year-round.

Our accommodation(s)

80 rooms completely renovated in 2019. All rooms have a balcony and panoramic view of the valley or the resort. Suitable for families of 2 adults and 2 children or 4 adults with a surface area of 34 m². Rooms have bunk beds separated from the main bedroom. Bathroom with shower or tub, hairdryer and Nespresso machine. Free WiFi and flat-screen TV. Opt for extra comfort and stay at our suites with a sitting area.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 145

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Les Arcs 1800 Hotel

100% genuine reviews from our guests

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ALL Rating 4.5/5

778 reviews

TripAdvisor Rating 4.5/5

119 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Really poor service and quality for a 4 star hotel

Customer review rating 2.0/5

Arc1800mercure2021 Couples - 06/01/2022 Confirmed reviews ALL

Excellent rooms and great view at the hotel but: - No water bottle in the room and need to refill at the common fountain in the middle of Covid… - bed sheet no better than a one star hotel along the motor way with plastic fitted sheets - only paper cups and no proper glasses in the room - and reception not ready to bring in glasses when asked - no mini bar nor room service - safe distancing for breakfast - everyone can cut the bread, and no hand sanitizer - no one to take care of the luggages - one very small soap only for a 9-day stay - aligned on the sustainability aspect but other Accor hotel provide large bottle for people to use - which are sanitized between the different customers This is by no way a 4 star hotel based on Accor Standards. I was really disappointed !

Untrained staff unfortunately

TripAdvisor rating 3.0/5

afayza 02/01/2022 TripAdvisor review

Staff of front disk need more training , they don’t accept any remarks and never makes efforts for you . My experience was amazing in all levels except the negative treatments from staff . At some point I felt I’m like at their house , for all my remarks they answered : if you don’t like your stay you can LEAVE without extra charges !!!!!!

Well located, disappointed staff

Customer review rating 1.0/5

Fayza A. Families - 31/12/2021 Confirmed reviews ALL

Untrained staff especially at front disk .

Great views, nice people, few things to be improved

Customer review rating 3.5/5

Neil Families - 28/12/2021 Confirmed reviews ALL

Overall nice hotel, very nice welcoming, view from the valley side room was magnificent (worth paying the extra). Staff all very friendly and hotel and room all clean. In Covid times, the free-for-all buffet style was a little chaotic and took the shine of an otherwise lovely trip with everyone huddled around food handling the same serving spoons repeatedly. Same in the spa, the rules were loosely followed and could have been reminded to people entering by the receptionist which would have made it a more enjoyable experience.

Great hotel bad check in/out

Customer review rating 2.0/5

M. B. Families - 25/12/2021 Confirmed reviews ALL

Everything was amazing except check in and out. Maybe just the staff members I had. Couldn’t get into car park or ski lockers as given wrong/no codes. No water bottles given like everyone else. No receipt to check as unable to print and car parking ticket didn’t work so had to pay rather than drive back up to hotel

Great and excellent stay!

Customer review rating 5.0/5

Panos F. Couples - 28/08/2021 Confirmed reviews ALL

Great and excellent stay! The location of the hotel, the kindness and professionalism of the staff, the spacious room and the delicious food at the restaurant plus the drinks at the bar were the parts of a total great and excellent resort!

A great potential hotel but not with the right hotel staff

Customer review rating 3.0/5

Lfc Friends - 22/08/2021 Confirmed reviews ALL

A great modern hotel in term of equipment but without the right trained staff at front desk / in-room staff. The restaurant / bar and spa staff were amazing / professional and with attention to details

Excellent stay

Customer review rating 5.0/5

Jacques Q. Families - 09/08/2021 Confirmed reviews ALL

Well located, brand new hotel with modern style at all levels. Stunning view on the valley. Professional staff

Dear Jacques Q., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff, pleasant stay

Customer review rating 4.5/5

S. O. Families - 29/07/2021 Confirmed reviews ALL

Very pleasant stay in a great location. Thanks to all

Dear o. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay!

Customer review rating 5.0/5

Koba T. Families - 25/07/2021 Confirmed reviews ALL

The hotel is nicely located and easily accessible by foot or by car. The personnel is very friendly and always helpful. Rooms are nice, clean and cosy. And on top of everything the views of the French Alpes are just breathtaking!

Dear Koba T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Goasduff, General Manager

Most wonderful staff

Customer review rating 5.0/5

Anonymous Solo - 23/07/2021 Confirmed reviews ALL

Once I got past the kerfuffle about the garage parking, I found the most engaged, pleasant and personable staff that I’ve dealt with in a long long time. Made the short stay very pleasant and regretful that I could not stay longer. Excellent breakfast too.

Dear Frederic G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay

Customer review rating 4.0/5

V. Couples - 19/07/2021 Confirmed reviews ALL

Charming hotel, with good accomodities

Nice hotel

Customer review rating 4.5/5

Guy T. Couples - 28/08/2020 Confirmed reviews ALL

A hotel with an unusual design, easy access and great views across the valley. Dinner was good, room was quiet and well furnished

Nice lacation and view

Customer review rating 5.0/5

Anonymous Families - 28/08/2020 Confirmed reviews ALL

Good facility, kind staff even some limitation due to COVID 19 Specailly thanks for allocate good room for us (enough space for 4 member family, quite silent and isolated)

Skiing holiday 2020

TripAdvisor rating 4.0/5

dnewport 03/03/2020 TripAdvisor review

Good family room. Nice large bed. Good bathroom with a walk-in shower. Nice pool and sauna area. The only thing they should improve is the layout of the buffet dinner. Doing it along a wall made it a bit crowded and awkward at times. The staff were very helpful and pleasant. They offered a ski bus to the kids ski school. That was really helpful. At not extra cost !

Dear Dnewport We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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