ibis Tokyo Shinjuku Hotel 3 stars

Customer review rating 4.2/5 5,853 reviews
ibis Tokyo Shinjuku
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+ 12 Services
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Hotel extras

Ibis Tokyo Shinjuku has completed the renovation that includes rooms, the restaurant and bar to make an even more comfortable, warm and inviting atmosphere. Stay in the heart of Shinjuku's most vibrant shopping and entertainment district.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundromat
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

ibis Tokyo Shinjuku

7-10-5 Nishi-Shinjuku,
Shinjuku-ku,
160-0023
tokyo
japan

Tel: +81333611111

Fax: (+81)3/33694216

Contact email

Check-in from 14h00

Check out up to 11h00

  • Tokyo Metro :   Marunouchi-line Shinjuku / B16

  • By plane

    HANEDA AIRPORT At 17.61km / 10.94 miles

  • By plane

    NARITA AIRPORT At 74km / 45.99 miles

  • By train

    SHINJUKU At 0km / 0 miles

GPS :35.69392, 139.698306

Our accommodations

Standard Room with 1 Single Bed - Non Smoking

  • Max. number of persons: 1
  • Area: From 11
  • Wireless internet in your room
  • High speed internet

Standard Room with 1 Double Bed - Non Smoking

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet

Standard Room with Twin Beds - Non Smoking

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet

Standard Room with 3 Single Beds - Non Smoking

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet

Our restaurants and bars

CAFE RENDEZVOUS

Type of cuisine: Cafe

Enjoy a variety of beverages and food within the atmosphere of a contemporary French café. Our café is equipped with complimentary Wi-Fi and non-smoking seats.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE RENDEZVOUS

Photo non contractuelle / Strictly non binding

Newly refurbished bar, CAFE RENDEZVOUS, is a friendly place to relax and gather over a drink at any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Tokyo Shinjuku

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,853 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,628 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great value for money

TripAdvisor rating 4.0/5

chrispartridge2020 23/02/2020 TripAdvisor review

So convenient and excellent service from the front office staff and management. Always helpful and accomodating.Will definitely stay again. Location was also excellent,close to food ,bars and and train line .

Dear Guest, Thank you for sharing this wonderful review on this platform. We are pleased to hear that you had an excellent stay with us. Your generous words of appreciation on our hospitality has left us speechless. We, as a team, greatly appreciate your kind comments. Another wonderful experience awaits you hear, an we look forward to welcoming you back soon. Sincerely yours, Harjas Sahni Receptionist ibis Tokyo Shinjuku

well located and clean

Customer review rating 4.2/5

Steve C. Friends - 19/02/2020 Confirmed reviews ALL

I have stayed at this hotel 5 times it is a great location for price and very clean. The staff are helpful and happy.

Dear Steve c., We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

well located, lower standard than before

Customer review rating 4.2/5

Nontaporn Families - 18/02/2020 Confirmed reviews ALL

I stayed here before like 4-5 times, but it seems like your standard had become lower than ever. at the check-in, they gave us 2 bottles of water for our 3 nights stay at the hotel. Normally they would put it in our room and replace it every day. It seems like they changed the management. The room was not so clean. all the body shampoo and head shampoo used to be better. The hairdryer, they used to attach to the wall in the bathroom, but this time they gave us the hairdryer however it didn't work very well. Overall experience made me consider that I might have to change where to stay next time. The hotel used to be my favorite place to stay.

Well located, clean room

Customer review rating 4.2/5

Terrence Families - 18/02/2020 Confirmed reviews ALL

Simple basic hotel with spacious room. However, there are always ambulance driving pass with their siren on. Might be a bit noisy for some.

acceptable but hot

Customer review rating 4.2/5

Gawdy N. Friends - 17/02/2020 Confirmed reviews ALL

it's a centralize heating system which unable to adjust the temperature but just switch off

Dear Gawdy N., Thank you for taking the time to share your feedback. We are sorry for the inconvenience about the air conditioning system which is central as you mentioned. We hope to welcome you back to our hotel very soon! Sincerely, Virginie Front Desk

Strategic location and value for money

Customer review rating 4.2/5

L. L. H. Friends - 17/02/2020 Confirmed reviews ALL

A very clean and good hotel

Dear L. Lee H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie Front Desk

Nice hotel in excellent location

Customer review rating 4.2/5

Vicky C. Families - 16/02/2020 Confirmed reviews ALL

Very good experience, the lobby staff are helpful. My mum broke her leg on the third day of the stay, and the staff help us to call the ambulance. The 3 beds room also very nice.

Dear Vicky C., We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your mother is fully recovered well now ! It will be a pleasure to welcome you again Sincerely, Virginie Front Desk

Well located

Customer review rating 4.2/5

Anonymous Solo - 16/02/2020 Confirmed reviews ALL

Convenient location, friendly staff, easy access and great price

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie Front Desk

Good stay

Customer review rating 4.2/5

Anonymous Solo - 16/02/2020 Confirmed reviews ALL

I stayed at Ibis Tokyo Shinjuku for 6 nights with a 1 day break in between. Bedroom at room 513 was very clean and well serviced. The service for my second stay at room 813 could be better improved. Bathtub smelled, and hairdryer was faulty. When I placed the hairdryer with a note on the table requesting it to be replaced, nothing was done. Hairdryer was not even returned where it should be kept. Nevertheless I will continue to book with Ibis.

Great location 8n ashinuku

Customer review rating 4.2/5

Sharon Friends - 15/02/2020 Confirmed reviews ALL

I’ve have stayed previously at ibis Shinjuku and will continue to every time I visit. It is convenient to the train station and not far from the bus terminus. It has many restaurants around and is less than 5 minutes walk from kabukicho.. The rooms are not big but are typical of the Japanese size in the city. Very reasonably priced for all it has to offer.

Dear Sharon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie Front Desk

great staff, clean and great location

Customer review rating 4.2/5

Anonymous Friends - 13/02/2020 Confirmed reviews ALL

8 of us stayed for 4 nights, it was great that we were all accommodated on the same floor.

Dear Zoe G., We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was a pleasure to contribute of a great stay in Japan ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Well located

Customer review rating 4.2/5

Simon Families - 13/02/2020 Confirmed reviews ALL

Very well located - not far from Shinjuku station, so it’s easy to reach at any time. Clean room. Oh, I think you should put a sign at 1st floor to give direction to the elevator.

Dear Simon, We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Good Service

Customer review rating 4.2/5

Raj Solo - 13/02/2020 Confirmed reviews ALL

I really use the hotel as a base to sleep. I leave early and come back late to rest In that time, the staff particularly the young ladies from Spain and France at the front desk did an excellent job of taking care of any requests I had.

Dear Raj, We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Great Location

Customer review rating 4.2/5

Frank G. Friends - 13/02/2020 Confirmed reviews ALL

Checking in was easy with friendly english speaking staff. The rooms were very clean, comfortable and quiet. We were a large group of 8 over 4 rooms, and the staff made sure we were next to each other. We chose the breakfast package with our stay and were not disappointed, next time we visit Shinjuku we will be back!

Dear Frank G, We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Well located

Customer review rating 4.2/5

Virginia G. Families - 13/02/2020 Confirmed reviews ALL

Friendly staff

Dear Virginia G., We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk
Customer review rating 4.2/5

Anonymous Solo - 12/02/2020 Confirmed reviews ALL

Really appreciated the proximity to train stations (JR, merto, and Seibu). The cafe-restaurant downstairs was really handy, as sometimes I felt too tired to venture out into the crowded streets in the cold, wintry evening. The staff were friendly and attentive. Also appreciated the printing service (at 20yen per page). The room was small, without a desk or a chair, which was not a big problem but a little inconvenient.

Good location & value

Customer review rating 4.2/5

Steve Families - 11/02/2020 Confirmed reviews ALL

Well located a short walk from rail station. Comfy bed, clean room, very small but adequate bathroom. Good breakfast.

Dear Steve, Thank you for taking the time to share your feedback. The size of the room, as you remarked, it depends of room category you reserved, especially in a big city like Tokyo. We hope to welcome you back to our hotel very soon! Sincerely, Virginie Front Desk

Great Location

Customer review rating 4.2/5

Phisal S. Solo - 11/02/2020 Confirmed reviews ALL

Pros: Location, staff, fast checkin and checkout, easy to get to and from airport, lots of restaurants, clean, safe, Cons: small rooms

Dear Phisal S, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie Front Desk

Friendly Staff

Customer review rating 4.2/5

C. L. Families - 10/02/2020 Confirmed reviews ALL

Good location, near kabuki-cho. I realised that they do have staff that could speak fluent english.

Dear C. L., We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Great location and great stay

Customer review rating 4.2/5

Karen Couples - 10/02/2020 Confirmed reviews ALL

Stayed 4 nights. Really enjoyed the central location, plus great view of the Shinjuku neon lights from our window! Staff were all very helpful, and the room was surprising spacious and comfortable for such a central Tokyo location. Highly recommend!

Dear Karen, We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk
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