ibis Tokyo Shinjuku Hotel 3 stars

Customer review rating 4.2/5 5,893 reviews
ibis Tokyo Shinjuku
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+ 12 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Ibis Tokyo Shinjuku has completed the renovation that includes rooms, the restaurant and bar to make an even more comfortable, warm and inviting atmosphere. Stay in the heart of Shinjuku's most vibrant shopping and entertainment district.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundromat
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

ibis Tokyo Shinjuku

7-10-5 Nishi-Shinjuku,
Shinjuku-ku,
160-0023
tokyo
japan

Tel: +81333611111

Fax: (+81)3/33694216

Contact email

Check-in from 14h00

Check out up to 11h00

  • Tokyo Metro :  Marunouchi-line Shinjuku / B16

  • By plane

    HANEDA AIRPORT At 17.61km / 10.94 miles

  • By plane

    NARITA AIRPORT At 74km / 45.99 miles

  • By train

    SHINJUKU At 0km / 0 miles

GPS :35.69392, 139.698306

Our accommodations

Standard Room with 1 Single Bed - Non Smoking

  • Max. number of persons: 1
  • Area: From 11 / 118 sq ft
  • Wireless internet in your room
  • High speed internet

Standard Room with 1 Double Bed - Non Smoking

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • High speed internet

Standard Room with Twin Beds - Non Smoking

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet

Standard Room with 3 Single Beds - Non Smoking

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
Rooms

Our restaurants and bars

CAFE RENDEZVOUS

Type of cuisine: Cafe

Enjoy a variety of beverages and food within the atmosphere of a contemporary French café. Our café is equipped with complimentary Wi-Fi and non-smoking seats.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE RENDEZVOUS

Non contractual photo

Newly refurbished bar, CAFE RENDEZVOUS, is a friendly place to relax and gather over a drink at any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Tokyo Shinjuku

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,893 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,636 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent location and service!

Customer review rating 4.2/5

Hayley Couples - 24/03/2020 Confirmed reviews ALL

My husband and I recently stated at your hotel and you kindly upgraded us and allowed us a late check out. The staff were all very friendly and helpful during our stay pointing out where to catch transport from and giving us tape to strap our broken suit case.

Customer review rating 4.2/5

Peter Friends - 17/03/2020 Confirmed reviews ALL

It was good, I would go back.

Perfect

Customer review rating 4.2/5

Silvia Families - 16/03/2020 Confirmed reviews ALL

Loved everything, the room, the place the staff.

Well located

Customer review rating 4.2/5

Brett C. Couples - 15/03/2020 Confirmed reviews ALL

Great people, great hosts

Well location and very good staff

Customer review rating 4.2/5

Karen W. Couples - 11/03/2020 Confirmed reviews ALL

Staff is very polite and helpful. Room is clean and thank you for the Front office team to help us early check in. And get fast respond from Reservation team. Thank you!

Amazing stay!

Customer review rating 4.2/5

Lucy H. Couples - 10/03/2020 Confirmed reviews ALL

We stayed at the Shinjuku Ibis for four nights. We received such incredible service and such a comfortable stay. We can’t wait to come back! The ibis is in such a great location and is so convenient.

Good Stay

Customer review rating 4.2/5

Cecilia L. Solo - 10/03/2020 Confirmed reviews ALL

Excellent location and clean room

A cosy room, with great use of the limited space.

Customer review rating 4.2/5

Phil S. Solo - 10/03/2020 Confirmed reviews ALL

Comfy bed, odd pillows. Perfect for a single person stay. Not much more to say.

A solid three and a half..

TripAdvisor rating 4.0/5

adenoz 10/03/2020 TripAdvisor review

The Ibis is in a good location, close to public transport, restaurants etc. As a gold ALL member, I was given welcome drink vouchers and upgraded to a twin room which was small but adequate for a one night stay. Our rate included breakfast which was very good for a budget hotel as it included smoked salmon, fresh fruit, cereals and an assortment of breads and pastries. Pre-stay emails were answered promptly and all requests granted.

Dear Guest, Thank you for your continuous patronage towards Accor Hotels. We are delighted to hear that you had a pleasant stay with us, and greatly appreciate your kind comments! Our breakfast may not be comprehensive but it comprises of all the essential items you would expect at an Accor property. The assortment of breads are actually imported from France and freshly baked here every morning. At Accor, we believe that it is indispensable to anticipate guest requests, comply them and follow up on everything. In this way, we have inculcated personalization and warmth to our service. We eagerly look forward to welcoming you back soon. Sincerely yours, Harjas Sahni Reception

Where are the Japanese staff

Customer review rating 4.2/5

Fi Couples - 04/03/2020 Confirmed reviews ALL

What a disappointment. There were no Japanese staff at reception while we were there. The international staff were mostly disinterested and seemed bored. We have visited Japan over 20 times and I won't be staying at another Ibis on our next stay due to our experience. Give me a good old Japanese business hotel in the future!

Dear Fiona S., Thank you for taking the time to tell us about your experience at the ibis Tokyo Shinjuku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to hear more about what disappointed you about our foreign staff, as there is for sure one Japanese staff per shift at the time you checked in and checked out. Please feel free to contact me at h8… Your check-in was done by one of our French staff and your check out was done by one of our Japanese staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location, helpful, multi-lingual staff.

Customer review rating 4.2/5

James U. Solo - 04/03/2020 Confirmed reviews ALL

Excellent.

well located

Customer review rating 4.2/5

Luis A. V. Couples - 03/03/2020 Confirmed reviews ALL

good stay

perfect location

Customer review rating 4.2/5

Trevor Families - 01/03/2020 Confirmed reviews ALL

the property is centrally located in the west exit of shinjuku station and within walking distance relatively to everything you need in the area. the staff are very helpful that would provide you everything that you need in a very polite way. the rooms are immaculately clean.

Good stay and well located

Customer review rating 4.2/5

Romeo P. Couples - 28/02/2020 Confirmed reviews ALL

Very Good

good location but choice of TV channels v poor and also limited clothes space.

Customer review rating 4.2/5

Doug Business - 27/02/2020 Confirmed reviews ALL

Stayed for long period as this was located close to the office. Staff were exceptional and far better than some 5 star hotels I stay in. It was the small things that frustrated me such as extremely limited choice of TV channels and also had to ask for hangers for my clothes.

very well located, we had a good stay

Customer review rating 4.2/5

Peter W. Friends - 27/02/2020 Confirmed reviews ALL

experience at hotel was very well received

Great stay with good location

Customer review rating 4.2/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

Hotel is well located in the Shinjuku area, easy to go around to find foods and shops and also to the metro. Great stay!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie Front Desk

great location

Customer review rating 4.2/5

Vivian T. Business - 24/02/2020 Confirmed reviews ALL

very close to shinjuku station, shopping area and lots of restaurants shower room small but complete, even with bathtub bed sheet not that clean, need to improvement

Dear Vivian T., Thank you for taking the time to share your feedback. Please allow me to express my sincerest apologies about the sheets; I will share your comments and feedback with our team for improving the quality of service and hotel facilities. We hope to welcome you back to our hotel very soon! Sincerely, Virginie Front Desk

Good location

Customer review rating 4.2/5

Daniel J. Business - 24/02/2020 Confirmed reviews ALL

I was only there for one night but it was made so much easier by being able to check in two hours earlier than normal (12 noon instead of 2 in the afternoon). This allowed me to get to my meeting at 1 without bags and relaxed which helped enormously as I didn’t get back to the hotel until 9 in the evening. I would have liked a bigger room but as I said above it was only for one night, it didn’t make a difference. Longer stays would need a bigger room. Breakfast was early and a wide variety from Japanese style to Western and Continental so that was ideal for me. Very convenient between Shinjuku and Nishi Shinjuku so I will use it again. Thank you.

Dear Daniel J., We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Great value for money

TripAdvisor rating 4.0/5

chrispartridge2020 23/02/2020 TripAdvisor review

So convenient and excellent service from the front office staff and management. Always helpful and accomodating.Will definitely stay again. Location was also excellent,close to food ,bars and and train line .

Dear Guest, Thank you for sharing this wonderful review on this platform. We are pleased to hear that you had an excellent stay with us. Your generous words of appreciation on our hospitality has left us speechless. We, as a team, greatly appreciate your kind comments. Another wonderful experience awaits you hear, an we look forward to welcoming you back soon. Sincerely yours, Harjas Sahni Receptionist ibis Tokyo Shinjuku
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