Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating 4.7/5 4,684 reviews

Hotel de la Cité Carcassonne-MGallery
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Hotel extras

  • An enchanting hotel within La Cité

  • Unique culinary experience at the hotel's gourmet restaurant

  • A peace haven in the hotel's gardens adjacent to the City walls

  • An exceptional panorama of Château Comtal and the lower town

  • Advantage 5

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on requestPaying
  • Bicycles rental (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000
carcassonne
france

Tel: +33468719871

Fax: (+33)4/68715015

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE :  LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS :43.205627, 2.362696

Our accommodations

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

CLASSIC ROOM, 1 king size bed, view of the narrow city streets

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 king size bed, view of gardenand ramparts

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Junior Suite, 1 king-size bed, 1 sofa bed, view of the garden and ramparts or basilica

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 1 single bed

  • Max. number of persons: 1
  • Area: From 18 / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

LA BARBACANE

Type of cuisine: Gourmet

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Lunch

12:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BIBLIOTHEQUE

Non contractual photo

Immerse yourself in the warm atmosphere, take a seat in our impressive library and leaf through the hotel records dating back to the 1930s, all while enjoying a whiskey or Armagnac from our remarkable collection.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 350

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,684 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,026 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Short stay in Carcasonne

TripAdvisor rating 4.5/5

J5883SNmikew 09/08/2020 TripAdvisor review

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Disappointing

TripAdvisor rating 4.5/5

eugenesylvie 09/08/2020 TripAdvisor review

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

Lovely atmosphere and nice views

Customer review rating 4.7/5

J. C. R. Couples - 06/08/2020 Confirmed reviews ALL

We loved our stay and the suite we had with fantastic views and big terrace. Furthermore we liked a lot the service and staff, all of them were helpful, friendly and polite. The only thing we did not like that much was the restaurant, even the service was good and the food was of good quality, in our opinion the wine pairing was a bit short for the plates which we tried and the price even being a one Michelin Star restaurant was a bit high in comparison to other Michelin’s which we have tried and the quality was not so high.

Very disappointing, set in a beautiful building.

Customer review rating 4.7/5

Lisa Couples - 29/07/2020 Confirmed reviews ALL

We decided to take our honeymoon in your hotel de la cite Carcassonne. After the scary times we are living in with covid we felt this would be an extra special vacation as well as our honeymoon. Your drivers between parking and hotel are superb informative and friendly. We were taken to our room which was lovely, the bed very comfortable we felt we had made the right decision to take this vacation. As the day unfolded we found the plug sockets in the room didn’t work but found the bathroom one to work so didn’t bother to make a fuss. The first night we found the air conditioning to be somewhat not working whilst it made the noise it delivered very little cold air so at 2.30 am we opened the windows and switched it off. From 5am onwards we were awoken by the cars out on the street and then the street cleaners. This happened on all 3 nights of our stay which would not have been a problem if the air con worked and we didn’t have to open the windows. We again didn’t bother to complain on night 1 or 2 as we figured at this difficult time things were just getting back on track. Breakfast- the staff are welcoming and friendly the breakfast is not great quality and you can see from the bread basket cuts are being made to save on budget. After 2 nights of very little sleep we decided to cut our honeymoon by one night as we were exhausted and the room was just getting hotter. We went to pay the bill on the second night to say we wouldn’t be staying on the fourth night. At the reception we said we are checking out the next night and not asked why. We paid the bill and went to our room, the phone rang we were asked to return to reception and asked to pay another might no problem, paid and left. On checking out we had 3 people questioning why we hadn’t paid the fourth night and demand was made to pay. We were not asked in English or French as to why we wanted to leave early. The problem was not in paying it was the manner and continual demand to return to reception and told you haven’t paid all your bill you owe this. We really wanted to enjoy our stay, and on the last night we hooped to go and sit our near the turrets and have a few photos taken, it was our honeymoon after all! The tables were empty we sat down and were discussing what to have to drink and we were then interrupted and told to leave the table, its reserved for the restaurant which hadn’t opened yet and we were still guests in your Hotel. We moved to the bar ordered 2 glasses of champagne and then decided on a bottle watching the bubbles and the dew of off the glass’s melt into the ether we decided to order a bottle of Taittinger to prompt our delivery of two glasses and thought there must be a rush on as it took ages for the glasses to be delivered. We waited sitting exactly across from the bar, watched a Pina colada un mix on the bar and our delivery of the bottle was slow. I cant even blame the staff they appear to be running round not really knowing what to do. Training is at zero unless you are a seasoned staff member. The instalment of a hoover left for two days in the hall way outside our room wasn’t ideal either. Your paying a premium in a beautiful building the beds are comfortable and linen great, bathrooms beautiful, but you can’t enjoy them as its to hot, you open the windows and the street is in your room whatever the time is, day or middle of the night! The breakfast is lacking and the staff needing training. It is a bit of a shambles. Very disappointing.

Breathtaking setting, beautifully appointed hotel, friendly staff

Customer review rating 4.7/5

Susan Y. Families - 26/07/2020 Confirmed reviews ALL

The staff was very friendly, particularly the lady running the breakfast room, other staff always greeted us with a bonjour. Poolside attendant was also very friendly and cheerful. At times the service at the canapés in the jardin was a little slow but we were in no special rush. We also especially appreciated the front desk staff, one man in particular who was from Carcassonne and could make good recommendations...

Amazing

Customer review rating 4.7/5

Petia M. Families - 20/07/2020 Confirmed reviews ALL

Better then expected. Wonderful hotel and room decoration too breakfast all You can need Maybe only critic - coffee not so good and dont serve all this bread on the table but let people choose from the buffet - it is shame to through away so much bread and perfectly made croissants when not eaten Please make sure the rooms arr cleaned better.. it was ok but for such a hotel I would expect perfection in this matter. Thank you very much for all We enjoyed a lot and we will definitely recommend and come Back!! Merci et a bientot

Keep up

Customer review rating 4.7/5

Anonymous Solo - 20/07/2020 Confirmed reviews ALL

I am glad there is this hotel inside the walled Carcasonne. This is the only hotel I would stay because of the shuttle service and limited qualify in side this historical location. Cannot ask for too much compared to other locations with fine hotels where hotel staff are much better with English speaking guests. But I understand it is difficult to find and keep high quality staff in the middle of no where.

Perfect!

Customer review rating 4.7/5

Nicholas A. Solo - 09/07/2020 Confirmed reviews ALL

From being met at the car reception area by Jean Jacques until being chauffeured back, everything exceeded my expectations. I had a very confortable room and the hotel's situation together with it's beautiful grounds could not have been bettered. Also a truly fantastic breakfast. Thank-you

Dear Nicholas We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur Hébergement

Beautiful hotel brought us back in time

Customer review rating 4.7/5

Jody C. Couples - 20/03/2020 Confirmed reviews ALL

We loved our brief stay at the Hotel de la Cite. This is a charming property within the walled city of Carcassonne and our room had the best view of the ramparts and over the countryside below. Our interactions with the staff were very good. Gerome went out on a search mission to find us parked at the wrong parking lot and helped us with our introduction to the hotel, not to mention all the bags. From that point on, we had nothing but great experiences at the hotel. We will be back and hopefully soon!

Dear Madam C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your special mention for Jerome our porter/driver. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Beautiful Hotel, Lovely Room, Great Location

Customer review rating 4.7/5

Giles M. Couples - 17/03/2020 Confirmed reviews ALL

Romantic Trip - Wonderful Staff did everything to make the stay perfect. Used the private car and was picked up by Jerome. from then on it was easy. We were in a suite with a private balcony, very private and discrete. Spa service was special. Only sad that the restaurant was closed while we were there otherwise perfect stay. Carcassonne is stunning, full of history and great restaurants. Visited the theatre in the lower town and walked back. Always felt safe. Took a drive out to Saint-Hilaire Abbey - serene. Had a lunch in a local bar, Occitan residence very welcoming and friendly and great country food. All in all such a great trip.

Dear Mister M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. I will share your comments with all our team, I'm sure they will enjoy to read your feadback and keep smiling to reading your experience in our establishment. Thank you again for sharing your story, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Fabulous location

Customer review rating 4.7/5

Sian Couples - 10/03/2020 Confirmed reviews ALL

We were made so welcome by all staff. Our room was amazing and the quality was superb

Dear Madam C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction
Customer review rating 4.7/5

John Families - 10/03/2020 Confirmed reviews ALL

Terrific service, terrific room ... terrific bar. Great cognac cart

Dear Mister T., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. We enjoy to read as you had a perfect stay in our establishment and with all our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction

What a wonderful experience

Customer review rating 4.7/5

John M. Couples - 09/03/2020 Confirmed reviews ALL

The whole experience was brilliant from the collection in the private car park to the enchanting hotel and a magnificent room in these most amazing surroundings. Staff absolutely brilliant - and luxury to enjoy! Highly recommend and will return.

Dear Mister M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Perfect location and stay.

Customer review rating 4.7/5

Mary P. Couples - 08/03/2020 Confirmed reviews ALL

Have wanted to spend a couple of nights in your hotel for many years to experience the city without crowds. It was a perfect stay.

Dear Madam P., Thank you for your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We appreciate to read as you had a perfect stay with us in our establishment and received good services from our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction

Nice hotel, friendly staff

Customer review rating 4.7/5

Anonymous Friends - 29/02/2020 Confirmed reviews ALL

The stay was pleasant. However access from the paid hotel car park was horrendous. Shuttle was unavailable on 2 occasions during full service hours. The directions given to access the hotel was via a very muddy and slippery path under construction. As the hotel restaurant was closed we had to cross this path dressed for dinner to meet a taxi - resulting in our suede shoes being covered in mud. This is not what any guest wants to experience.

Dear Madam W., Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations for all points; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Estelle Boucher - Front Office Manager
Customer review rating 4.7/5

Gerry Couples - 19/02/2020 Confirmed reviews ALL

Fabulous staff, fabulous place and we will be back soon!

Dear Thomas P., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Top location

Customer review rating 4.7/5

Mikeg Couples - 18/02/2020 Confirmed reviews ALL

Pitty the spa is only ‘bookable’ ... detracts from the overall experiance unfortunately

Dear Mister G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We take notes regarding your comments concerning our Spa. Sincerely, The Direction

Beautifully Positioned

Customer review rating 4.7/5

Jamie R. Couples - 04/02/2020 Confirmed reviews ALL

My wife and I stayed for two nights at the end of January. We had been to the old city of Carcasonne a few times and decided that ‘TheHôtel de la Cité’ was ideally placed to stay for a weekend to discover Carcassonne more intimately during a quiet period. Our experience of staff at the hotel was excellent including the restaurant where we ate on two occasions. We stayed in room 112 with access to the terraces (and great views) and the room was very comfortable other than the noise transfer from the two adjoining rooms where you can hear every conversation too clearly, which if people decide to stay up late you have no choice but to put up with the disturbance. This however did little on our part to spoil what was a very enjoyable stay.

Dear Mister R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have read your entire review carefully and all the details are very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction

great location however not quite 5 star

Customer review rating 4.7/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

The hotel is charming but a little disappointing. The restaurant had a self service coffee machine for breakfast, the same room is used for the Michelin star restaurant so as a venue you don't feel it is particularly special when you arrive to dine. The coat rail with hangers outside the restauarant is very unsophisticated. the food was ok but not as good as we expected. We ordered a side salad with our main course which didn't arrive. The staff told us "this is the way we cook meat in France" when my husband ordered medium rare which we thought was rude. The wine waiter HUGO was brilliant. My compliments to him. So if it was advertised as a four star hotel it would have met expectations but as a five star it left us underwhelmed.

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations in all points; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your special mention regarding Hugo and James, I will not forget to share it with them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Direction

Excellent stay

Customer review rating 4.7/5

Damon B. Couples - 02/02/2020 Confirmed reviews ALL

Excellent service, amazing room with spectacular views of the ramparts and the chateau. All the staff were very friendly and helpful.

Dear DAMON B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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