Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,585 reviews

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,585 reviews

TripAdvisor Rating  4.5/5  2,237 reviews

Certificate of excellence 2022

Excellent stay

Customer review rating 5.0/5

Steve Couples - Confirmed reviews ALL

Very nice facility in a great location with a truly superior level of service from the outstanding staff. Would love to stay there again.

Dear STEPHAN L., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

Beautiful Hotel but breakfast isn’t 5 stars

Customer review rating 3.5/5

Ls Families - Confirmed reviews ALL

We’re in a road trip through 4 countries and staying only at 5 stars hotels, palaces or places relais châteaux. I selected your hotel because the location was historical and unique but I was very disappointed with the breakfast. I asked an omelette with little tomato and cheese and the waitress brought me an omelette with tomato sauce inside (!). I was shocked how we could have such a good dinner the night before at the hotel restaurant and such a bed experience at breakfast. Your place is so special, the team at the front desk were so welcome, so make an effort to make the breakfast 5 stars and avoid it destroying the home experience.

Dear STEFANIE L., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry that breakfast did not meet your expectations. Then again your comments will be helpful to make our best to improve it Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

Excellent substitute for the Mercure where we would have stayed.

Customer review rating 5.0/5

Neil D. M. Couples - Confirmed reviews ALL

Reception staff and drivers were splendid. The dinner price is too much for refugees from the Mercure. Don’t know how to solve this problem. We dined in the Comte George nearby which was excellent.

Dear NEIL M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

attention to detail, good service

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel is interesting with its history. With an older building, the drawers are sticky and the lighting is poor. Lighting could be improved while keeping the style of the building. Staff were pleasant and helpful.

Dear SHAUNA M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

Excellent stay

Customer review rating 5.0/5

Maxine J. Couples - Confirmed reviews ALL

Great experience from being taken to and from the car park by Jerome. All the staff are such nice and friendly people. Fab meal in the restaurant too.

Dear MAXINE J., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

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Other web-users rate our hotel

  • 581 reviews 9.5/10 Location
  • 595 reviews 7.7/10 Room
  • 1,030 reviews 9.4/10 Service
  • 6 reviews 5.6/10 WiFi
  • 283 reviews 8.3/10 Amenities
  • 231 reviews 9/10 Breakfast
  • 81 reviews 8.8/10 Pool
  • 71 reviews 6.8/10 Cleanliness

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