Customer review rating 4.7/5 4,922 reviews
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An enchanting hotel within La Cité
Unique culinary experience at the hotel's gourmet restaurant
A peace haven in the hotel's gardens adjacent to the City walls
An exceptional panorama of Château Comtal and the lower town
Check-in from 16h00
Check out up to 12h00
Place Auguste Pierre Pont
Contact email :
Check-in from 16h00
Check out up to 12h00
CITE CENTRE VILLE : LIGNE 4 CITE MEDIEVALE
CARCASSONNE SALVAZA At 7km / 4.35 miles
TOULOUSE BLAGNAC At 106km / 65.87 miles
CARCASSONNE EST At 9.99km / 6.21 miles
CARCASSONNE At 4km / 2.49 miles
GPS :43.205627, 2.362696
Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.
Number of meeting rooms: 5
Maximum size: 350 m²
Maximum capacity: 180 people
Maximum banquet capacity: 220 people
100% genuine reviews from our guestsFind out more
A gem of a hotel
Elaine M. Couples - 11/10/2020 Confirmed reviews ALL
We stayed to celebrate our wedding anniversary and enjoyed it immensely and what made it so special were the staff - professional, warm, friendly and so welcoming. Lots of personalities, often lacking in 5 star hotels. Shout out to our sommelier, she was a hoot! Safety procedures were good and everyone was following the rules, plus they have very grand rooms to allow it. Only niggle, I thought the dinner was a little bland and predictable, although good.
Philippe T. Couples - 07/10/2020 Confirmed reviews ALL
Beautiful neo-gothic room
Mars Families - 05/10/2020 Confirmed reviews ALL
Always nice... 4th time a the hotel.
Wagner Couples - 16/09/2020 Confirmed reviews ALL
Excellent service. Everyone very friendly and helpful. We had a little difficulty finding the private parking lot. Very busy at 14.00 pm when everyone is coming in to register. The drivers were very helpful, but a bit overwhelmed with the guests. Registration was easy. Our room was lovely. Very clean and neat. The breakfast was excellent and well done. Except for a rude guest who cut ahead of us at check-out and did not practice social distancing the stay would have been perfect. But the hotel cannot be responsible for rude guests.
Not quite perfect
Gjewing Couples - 08/09/2020 Confirmed reviews ALL
We stayed two nights to celebrate a birthday and wedding anniversary and the hotel was advised of this before our arrival. The welcome was good and the private parking and shuttle was much appreciated - that said, we were not advised of the 20 euros per day charge and only found out when checking our bill on departure. The hotel is in an excellent position within the town walls and tucked away from the madding crowd- with its own delightful gardens ideal for aperos. We had a tour of the hotel by Jean-Jacques who was lovely. We had a superior room that had lovely views of the garden and ramparts - the room was sufficiently large but not capacious with a reasonable ensuite. We noted that there was no Illy coffee machine in the room, contrary to the website details - instant coffee sachets for a 5* hotel is unacceptable. I popped down to Reception to explain this but they said that only suites had Illy machines. I apologised and suggested that I had made a mistake, but on returning to the room and checking the website again (by the way, the wifi is excellent) - I was correct but the reception staff would only accept this by me showing them the website with the info in view. Within minutes a Lavazza machine arrived but later found that it leaked and it was replaced speedily thereafter. COVid19 safety steps were excellent and all staff were considerate. We loved having pre-dinner drinks in the gardens. On Sandy's birthday the room was decorated with balloons and we were presented with a bottle of champagne - a nice touch. On the second night we reserved a table in Le Barbacane Restaurant to celebrate our double anniversary. We were amazed that there was no dress code as some diners wore beach ware or even track suits. The staff there were outstanding, especially Hugo, Marina, Bozar & Fabrice - who were particularly engaging and efficient. The various courses certainly sounded inviting but a couple were disappointing- the sea bass was rather tasteless, the duck breast tough and sinewy and filet de beouf was so miniscule that it should not have been described as the main ingredient as it was surrounded by shredded beef cheek - all very tasty but insultingly small. The star of the show were the oysters in jelly - absolutely gorgeous. We mentioned the duck to the staff but were advised that this was normal for duck breast - which we know is false as we live in the Lot, famous for its duck. On checking out - we were charged for 4 breakfasts that we had not taken.
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