Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,417 reviews

Hotel de la Cité Carcassonne-MGallery - Image 1
Hotel de la Cité Carcassonne-MGallery - Image 2
Hotel de la Cité Carcassonne-MGallery - Image 3
Hotel de la Cité Carcassonne-MGallery - Image 4

Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,417 reviews

TripAdvisor Rating  4.5/5  2,289 reviews

Certificate of excellence 2023

excellent stay

Customer review rating 4.5/5

Jm M. Couples - Confirmed reviews ALL

birthday celebration week end in couple where we wanted to experience something special - sleeping inside the old Cité of Carcassonne, selecting the best hotel, best restaurant in town - with the idea to up-treat us in all possible ways

Dear Mr M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

A must

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Location, friendly staff, perfect for chilling out in a romantic setting full of history

Dear SERGE B., Dear Sir B., Thank you for your kind and positive comment. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director

Unique setting, elegant and comfortable hotel, helpful staff, excellent restaurant.

Customer review rating 5.0/5

Jerry F. Couples - Confirmed reviews ALL

Our first visit to Carcassonne. We had a very good stay at your hotel.

Dear Mr F., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director

Charming upscale property

Customer review rating 4.5/5

Brook S. Families - Confirmed reviews ALL

Hotel was unique, charming and the lady at the reception desk who assisted us was so kind and helpful. Accommodations were very Comfortable. Only thing we did not enjoy was breakfast. The buffet was unfortunately terrible as were waitstaff in the restaurant. We ate at the boulangerie next door after day one. It was much better and cheaper, although I think the hotel also owns it. Overall, I highly recommend the hotel.

Dear Mrs BROOK, Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet all your expectations, especially regarding breakfast. Allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience to every customer; that's why your feedback is very important to us. Please be assured that we are taking appropriate action to resolve the issue and prevent this from happening again. We hope you will give us the opportunity to serve you better in the near future. Sincerely, Sam Richez Director

Beautiful fairy tale stay!!

TripAdvisor rating 5.0/5

Kirsten R TripAdvisor review

Beautiful hotel, perfect location and almost fairy tale atmosphere. Rooms are clean and large, beds comfortable and extra pillows available. Rooms are basically equipped, but have everything to suit basic needs. Our television worked intermittently and there was no alarm clock. Safe and fridge available with excellent towels, robes etc Restaurant is stunning!! 10 courses with the main menu…beautiful food. Extremely historic building with a few nighttime noises, but a fantastic stay! Highly recommended

Dear Madame, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet all your expectations, especially regarding the television. Allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience to every customer; that's why your feedback is very important to us. Please be assured that we are taking appropriate action to resolve the issue and prevent this from happening again. We hope you will give us the opportunity to serve you better in the near future. Sincerely, Sam Richez Director

In partnership with TripAdvisor

Other web-users rate our hotel

  • 635 reviews 9.4/10 Location
  • 640 reviews 7.5/10 Room
  • 1,007 reviews 8.5/10 Service
  • 241 reviews 8.5/10 Breakfast
  • 84 reviews 3.1/10 Value
  • 75 reviews 6.2/10 Cleanliness
  • 71 reviews 9/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Carcassonne