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Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating 4.7/5 5,371 reviews

ALLSAFE approved hotel

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Hotel de la Cité Carcassonne-MGallery
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+ 21 Services

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request Paying
  • Beach and water sports Paying
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Business centre
  • Copy/print service available Paying

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000 carcassonne
france

Tel: +33468719871

Fax: (+33)4/68715015

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE :  LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS :43.205627, 2.362696

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Our restaurants and bars

LA BARBACANE

Type of cuisine: Gourmet

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

BAR BIBLIOTHEQUE

Immerse yourself in the warm atmosphere, take a seat in our impressive library and leaf through the hotel records dating back to the 1930s, all while enjoying a whiskey or Armagnac from our remarkable collection.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 580

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,371 reviews

TripAdvisor Rating 4.5/5

2,119 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

A magical experience

Customer review rating 4.5/5

Eva Couples - 09/09/2021 Confirmed reviews ALL

We had been travelling through France for nearly 2 weeks by the time we arrived to Carcassonne. The idea of the voyage was to experience the idyllic historical scenery of Southern France. We searched for hotels to fit the same criteria - and although many others did - Hôtel de la Cité did not disappoint. We got the best suite of the hotel with the most magnificent terrace with a view to the gardens below, the city of Carcassonne and of course - the sunset. It was our honeymoon a year after the wedding and the suite was most preciously decorated just for us :) The feel of the entire building is romantic as it is, the waiters making no mistakes with their conduct and all of the staff being accommodating, polite yet friendly. We loved every minute of it!

Fabulous experience

Customer review rating 5.0/5

Virginia H. Couples - 06/09/2021 Confirmed reviews ALL

We spent 2 nights at this hotel as part of a 23 night road trip around France. Our stay in Carcassonne was the highlight of the trip. From our arrival at the car park, the service of all staff was of an exceptional standard. The hotel is in the perfect location for exploring Carcassonne, with a beautiful pool area to relax in. We enjoyed an incredible meal, in a stunning setting in the gardens, where again the service was exemplary and the food was incredible. Could not recommend enough.

Extremely well located and an excellent stay

Customer review rating 5.0/5

Marie M. Families - 06/09/2021 Confirmed reviews ALL

Everyone was extremely helpful before and during our stay - from the doorman to the concierge!

Glorious setting. Charming hotel but some issues

Customer review rating 3.5/5

C K. Couples - 04/09/2021 Confirmed reviews ALL

The hotel location was perfectly located in the square of the medieval city with views to die for. Car transportation and checkin staff were really professional and friendly. Concierge was helpful on a number of topics. The room was tasteful if a little tired. The overall hotel was 4 star at best.l. The issues were as follows. The bar staff outside were, apart for one delightful friendly server, downright rude and arrogant. It was as if we were impeding on their day. The older server around the bar outside in particular treated us with what amounted to distain. The pool area was a nice oasis the first day. The second day it was as if kindergarten had arrived. It is too small a pool for numerous children as the sun loungers were almost on top of the pool which means no way to avoid getting wet. Ok if the children were yours. If you have no kids it’s an issue. It’s a lot of money and you would expect better. You pay for the setting clearly. Better to book somewhere outside the city walls and walk in and out. There are more choice of less touristic restaurants at the foot of the walls.

Fabulous view from our room right inside the city walls.

Customer review rating 4.5/5

Fay D. Couples - 02/09/2021 Confirmed reviews ALL

We loved our stay and though our room was very small we had the benefit of a beautiful large terrace overlooking the gardens and the city beyond which more than made up for it. The staff were exceptionally kind and helpful and the location is wonderful - a short stroll to all the places of interest. We also made use of the car park which was expensive but very convenient. The only negative was our dinner in the Barbican restaurant which was very disappointing and not up to Michelin standard. However breakfast was excellent and served in the charming gardens.

Magical atmosphere in the garden.

Customer review rating 4.0/5

Sophie C. Families - 30/08/2021 Confirmed reviews ALL

We stayed at the hotel in order to visit Carcassonne with our children. It is extremely well located. We were mesmerised by the atmosphere in the evening in the garden. Unfortunately we were not offered a room with a nice view. I would have appreciated to be explained when I booked the family room.

Good stay

Customer review rating 4.5/5

Helen C. Couples - 28/08/2021 Confirmed reviews ALL

2 nights in August 2021 in room 110. Kept awake both nights by deliveries to a store located under our room from about 3am each day. Face flannels not replaced on final day and toiletries not replaced on first day. Otherwise a lovely hotel which is beautifully located.

Fabulous location

Customer review rating 3.5/5

Anonymous Couples - 27/08/2021 Confirmed reviews ALL

Fabulous location, garden and pool service. Service is also wonderful. The only negative point for this stay was the Conciergerie… she was not professional at all, very despising, and had the worst recommendation ever for dinner in the city. We hope she can learn from her colleagues to improve futur customer experience.

Best Hotel in carcassone old city

Customer review rating 5.0/5

Samantha B. Couples - 22/08/2021 Confirmed reviews ALL

The best service from the minute we arrived at the carpark. Staff were brilliant, very helpful, hotel was perfect location, our room had great views the pool was a luxury in the heat... and cocktail bar topped it off.

Dear Madam b., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of rooms

Excellent hotel, excellent location

Customer review rating 4.5/5

Carrie O. Couples - 21/08/2021 Confirmed reviews ALL

Lovely

Dear CAROLANNE M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of rooms

No attention to small details

Customer review rating 3.0/5

Martin C. Couples - 17/08/2021 Confirmed reviews ALL

Great location. Food couldn’t be faulted - excellent at breakfast lunch and dinner. But poor supervision of willing and friendly staff. E.g no service around pool; indoor bar never staffed; garden bar service very slow and got both my order and bill wrong; very slow to refill empty plates in breakfast buffet; food bits left around floor by pool; no-one to meet and greet at breakfast on some occasions; poor bar stock- no zero alcohol beer or Irish cream whisky; generally guys in suits standing around chatting while others did the work. Great concierge and reception/check out service though.

Beautiful stay

Customer review rating 5.0/5

Anonymous Couples - 11/08/2021 Confirmed reviews ALL

2 nights in the hotel, with the incredible view on the landscape and the castle

Magnificent, soup to nuts

Customer review rating 5.0/5

Anonymous Couples - 09/08/2021 Confirmed reviews ALL

Gorgeous facilities, well-managed, Excellent service

beautiful location and wonderful staff

Customer review rating 5.0/5

Yvette R. H. C. Couples - 02/08/2021 Confirmed reviews ALL

It was just what we were hoping. Our every need was anticipated and the personal service was outstanding.

Dear YVETTE C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Director of rooms

Good - but INCREDIBLY expensive for what it is

Customer review rating 2.5/5

Cn Couples - 20/07/2021 Confirmed reviews ALL

Mmmmm .... at 537€ a night - VERY TOP even-London prices! - we felt ripped-off. Which is unfair on the VERY nice staff, all doing their very best. They gave us a nice room upgrade when our electricity failed but at anything remotely like those kind of prices things have too be very, VERY, good. We'd say the nice old Hotel de la Cité was worth about 200€ a night - maybe 250€. A well later we STILL feel we were ripped off!

great place and lovely welcome by the staff

Customer review rating 4.5/5

Anonymous Couples - 20/07/2021 Confirmed reviews ALL

great place and lovely welcome by the staff

Dear OLIVIER S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards, Sam Richez Director of rooms

Short stay in Carcasonne

TripAdvisor rating 5.0/5

J5883SNmikew 09/08/2020 TripAdvisor review

Magnificent hotel ! .. full of charm and character and the rooms are spacious and comfortable. We throughly enjoyed our stay here and the staff were exceptionally nice to us. If you require the restaurant , you need to book in advance , we were lucky and got a cancellation and the food may have the best I have ever had ! ...

Cher Monsieur, What an heartfelt comment ! It is a real pleasure to read that your stay at l'hotel de la cite was perfect. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Sam Richez Directeur hébergment

Disappointing

TripAdvisor rating 2.0/5

eugenesylvie 09/08/2020 TripAdvisor review

Rooms under the roofs accessible by two lifts and several stairs and steps staff who did not react despite a problem with my wife's ankle the only answer is « it is the rooms that you have reserved » The staff have claimed that the hotel is full I think because we booked through Booking After this experience never again the Accor hotels I will talk about it around me and on Social Network

Dear Madam, Thank you for taking the time to write about your most recent stay with us. I regret that you were not satisfied with our service. I have already addressed your comments with our management Team and I would like to apologise for the inconvenience that was caused. We still hope that we will get the chance to welcome you back at the hotel de la cite in order to make up for your recent inconvenient stay. Best regards, Sam Richez Director of rooms

Always excellent but so friendly and helpful.

TripAdvisor rating 5.0/5

387snowy Couples - 17/09/2019 TripAdvisor review

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

Dear Madam and Mister Snow, We would like to thank you again for your feedback ! It is always a pleasure for us to welcome you in our hotel. You will always be welcome ! Looking forward to welcome you for your 8th visit Best regards

Fabulous hotel in a fantastic setting

TripAdvisor rating 5.0/5

annebrown3 Couples - 12/04/2019 TripAdvisor review

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.

Dear Madam, Thank you for taking the time to tell us about your experience in the Hôtel de la Cité. For us it is a pleasure to read that you had a memorable experience here in our hotel. The fact that each of our rooms is unique adds a special and wonderful atmosphere. We are glad that you like the Medieval City. Indeed, it is a place to visit. By walking down the streets, you travel throught the ages. We will share your comments with all our collaborators who participate every day to make this hotel incomparable and the stay of our guests exceptional. Our team is looking forward to welcome you again among us Yours faithfully.

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