Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 1,297 reviews

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Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,297 reviews

TripAdvisor Rating  4.5/5  2,317 reviews

Certificate of excellence 2024

A magical experience

TripAdvisor rating 5.0/5

Dream36360447167 Couples - TripAdvisor review

As soon as we arrived we felt immediately relaxed and truly valued as a guest. The hotel is in the most magical of locations within the walled medieval city. Upon first entering the hotel, it has a traditional feel with the staff offering a warm and friendly welcome. The room we had, overlooked the turrets with tranquil gardens and the old town of Carcassonne beyond. The room itself was very comfortable with a spacious bed fitted with quality bedding and a pillow menu for your choice of comfort. The breakfast was plentiful with a large selection of fresh and dried fruits, breads and pastries, cheeses and deli meats, pancake station in addition to the hot offerings. We didn’t even make it back to the UK before talking about when we were going to book another stay here. If you are looking for a relaxing, romantic setting for a magical break then look no further.

Felt like a princess in a castle

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

I wanted the experience to feel like I was living in a castle and that is exactly what it felt like. The room was beautiful, the grounds are well taken care of and sitting by the pool was magical. There were many delicious options at breakfast and doing the signature dinner at the restaurant while sitting on the patio was memorable. The only items that I'd mention is the possibility of a sign or two on the way from the parking lot to the hotel and a little better check in experience. I'm not sure if the staff was overly busy since we arrived at 4 pm, but it took about 10 minutes before we were assisted and while watching how others had been checked in, it felt very rushed and very little information was shared. All that being said, my husband and I do notice things since we've both been in the hospitality industry for years. I will say that it was lovely to have a note and a bottle of bubbles waiting for us in the room since we were there for a special anniversary. Overall though, I would recommend your property to anyone and everyone. I've sent photos to friends and have told them that it's a must if they are in the area.

Dear JILL V., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Director,

Beautiful surroundings complimented by lovely helpful staff

Customer review rating 5.0/5

Michael &. L. R. Couples - Confirmed reviews ALL

We chose Hotel de la citi for it's location within the old walls and swimming pool, to celebrate our 25th wedding anniversary. All staff were attentative and answered all requests politely

Dear MICHAEL R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Director.

Delightful

Customer review rating 4.5/5

Matthew D. Couples - Confirmed reviews ALL

n oasis in a tourist trap - stay in the hotel during the day (in the lovely garden with pool) then venture out into the Cite when the crowds have gone.

Fantastic hotel

Customer review rating 5.0/5

Alison L. Friends - Confirmed reviews ALL

This beautiful historic hotel could not have been better located and we had a wonderful time. The service was first class, the food delicious and the setting and views are simply magnificent.

Dear ALISON L., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Director

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Other web-users rate our hotel

  • 653 reviews 9.5/10 Location
  • 652 reviews 7.5/10 Room
  • 987 reviews 8.8/10 Service
  • 6 reviews 7.1/10 WiFi
  • 249 reviews 7.8/10 Breakfast
  • 77 reviews 5.7/10 Cleanliness
  • 76 reviews 2.9/10 Value
  • 68 reviews 9.2/10 Pool

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