Hotel de la Cité Carcassonne-MGallery 5 stars

Name: Hotel de la Cité Carcassonne-MGallery - ALL
Address: Place Auguste Pierre Pont, Carcassonne, 11000, France
Telephone: +33468719871
Rating: 4.8

Customer review rating (ALL Rating) 4.8/5 1,585 reviews

Place Auguste Pierre Pont, 11000 Carcassonne, France

Description

Hotel de la Cité Carcassonne-MGallery

Boutique hotels with personality for a remarkable travel experience

Welcome to Hôtel de la Cité! Experience a rendezvous with history in the heart of Carcassonne's medieval fortress, a UNESCO World Heritage Site.

Sam RICHEZ, Hotel Manager

The 5-star Hotel de la Cité is a jewel in the MGallery collection, a magical 19th-century neo-Gothic masterpiece in medieval Carcassonne. There are 46 rooms and 13 suites, an outdoor pool and a shaded park. This is a hotel where hospitality goes hand in hand with exclusive gourmet cuisine by our chef Jérôme Ryon in the Barbacane restaurant, along with superb views from the terrace.

The Hôtel de la Cité is a magical and captivating place located in the heart of the Carcassonne fortress. It's an ideal starting point for a medieval stop-off: you can visit the Château Comtal and the St Nazaire Basilica within the city, then stroll around the Carthar castles and take a boat ride on the Canal du Midi. Surprise your children all year round with events in Carcassonne and the city (Middle Age on stage, jousting, the Magic of Christmas, etc.)

A charming destination in the heart of Carcassonne. A dominant position overlooking ramparts made up of 52 watch towers, which offers extraordinary panoramic views.

Hotel extras

A historic hotel in the heart of the Medieval City near the Château Comtal
A Michelin-starred gourmet restaurant for a unique culinary experience
Enjoy the terraces of our garden amid the ramparts
Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa
Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Room

CLASSIC ROOM, 1 king size bed, view of the narrow city streets

2 persons
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: City View

Room

Family room, 1 double bed and twin beds

4 persons
35 m² / 376 sq ft

Bedding 2 x Single bed(s) and 1 x Double bed(s)
Views: City View

Room

SUPERIOR ROOM, 1 king size bed, view of gardenand ramparts

2 persons
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: Garden View

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Telephone +33 4 68 71 98 71

+33 4 68 71 50 15

Railway station
Highway exit

CARCASSONNE

Railway station

Access: 4 km / 2.49 mi 30 min walk / 10 min drive

CARCASSONNE EST

Highway exit

Access: 9.99 km / 6.21 mi 5 min drive

Hotel services

Check-in from 04:00 PM - Check out up to 12:00 PM

In summary

On site

Swimming pool
Car park
Restaurant
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Book

Our guest reviews

Excellent stay

Steve Couples - 3/25/2023 Confirmed reviews ALL

Very nice facility in a great location with a truly superior level of service from the outstanding staff. Would love to stay there again.

Dear STEPHAN L., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

Beautiful Hotel but breakfast isn’t 5 stars

Ls Families - 3/22/2023 Confirmed reviews ALL

We’re in a road trip through 4 countries and staying only at 5 stars hotels, palaces or places relais châteaux. I selected your hotel because the location was historical and unique but I was very disappointed with the breakfast. I asked an omelette with little tomato and cheese and the waitress brought me an omelette with tomato sauce inside (!). I was shocked how we could have such a good dinner the night before at the hotel restaurant and such a bed experience at breakfast. Your place is so special, the team at the front desk were so welcome, so make an effort to make the breakfast 5 stars and avoid it destroying the home experience.

Dear STEFANIE L., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry that breakfast did not meet your expectations. Then again your comments will be helpful to make our best to improve it Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

Excellent substitute for the Mercure where we would have stayed.

Neil D. M. Couples - 3/21/2023 Confirmed reviews ALL

Reception staff and drivers were splendid. The dinner price is too much for refugees from the Mercure. Don’t know how to solve this problem. We dined in the Comte George nearby which was excellent.

Dear NEIL M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

attention to detail, good service

Anonymous Couples - 3/21/2023 Confirmed reviews ALL

The hotel is interesting with its history. With an older building, the drawers are sticky and the lighting is poor. Lighting could be improved while keeping the style of the building. Staff were pleasant and helpful.

Dear SHAUNA M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

Excellent stay

Maxine J. Couples - 3/17/2023 Confirmed reviews ALL

Great experience from being taken to and from the car park by Jerome. All the staff are such nice and friendly people. Fab meal in the restaurant too.

Dear MAXINE J., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

581 reviews 9.5/10 Location
595 reviews 7.7/10 Room
1,030 reviews 9.4/10 Service
6 reviews 5.6/10 WiFi
283 reviews 8.3/10 Amenities
231 reviews 9/10 Breakfast
81 reviews 8.8/10 Pool
71 reviews 6.8/10 Cleanliness

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