Novotel Makassar Grand Shayla bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 62 ulasan

Novotel Makassar Grand Shayla - Image 1
Novotel Makassar Grand Shayla - Image 2
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Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Ballroom untuk acara perusahaan dan keluarga

  • Pemandangan panorama dari Sky Lounge

  • Bersantap santai bergaya internasional di Le Square

  • WIFI di seluruh hotel

  • Klub Anak

Akomodasi kami

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Lokasi hotel

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

SQUARE

Square Kitchen menghadirkan keseimbangan sempurna antara masakan tradisional autentik dan internasional. Bar kami adalah tempat yang tepat untuk melepas lelah dengan musik yang santai dan menenangkan.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  62 ulasan

Peringkat TripAdvisor  5.0/5  2.013 ulasan

LOKASI STRATEGIS

Catatan tamu Avis 4.0/5

Budie Bisnis - Ulasan terverifikasi ALL

KAMAR BAGUS, HANYA PERLENGKAPAN SPREI DAN HANDUK PERLU PERHATIAN KHUSUS KEBERSIHANNYA. MAKAN PAGI CUKUP, HANYA PERLU DIPERHATIKAN BEBERAPA MENU YANG PEDAS, TIDAK SELALU BISA DITERIMA SECARA UMUM.

Dear Bapak Budie H. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Makassar Grand Shayla. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan yang membangun. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Guest Experience Executive

🔛🔝

Catatan Tripadvisor 5.0/5

muh_zahranr Keluarga - Ulasan TripAdvisor tersertifikasi

Customer experience was great. Receptionist was nice, I got a complementary breakfast for two, the room was clean, and the food was amazing. There’s a lot variety of different kinds of food. One of the securities personnel helped me to find a car rental with drivers, so I could stroll around the city and try every must-go-to restaurant in Makassar.

Dear Mr. Muh_zahranr, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Regards, Guest Experience Executive

first stay here was remarkable

Catatan Tripadvisor 4.0/5

Voyage50940868308 Ulasan TripAdvisor tersertifikasi

overall for my 2-night-stay, the mattress and pillow was useful for the short sleeps during my stay here, but the water pressure could be improved, and the veggies variety for breakfast too, can add more options. thank you for the warm welcome.

Dear Mr/Mrs. Voyage50940868308, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Regard, Guest Experience Executive

Novotel Grand Shayla Makassar need to improve their service quality

Catatan Tripadvisor 2.0/5

Ersyad N Ulasan TripAdvisor tersertifikasi

Stay for 2 nights here in room #407, and this is what I found and fell : 1. Carpet in room has breakage part of glass which found by my daughter at the corner of the room and the window almost harms my daughter 2. I've order rice at 10 pm through ROOM SERVICE but not arrived until 30 minute, have done confirmed then i found that the rice hasn't been prepared yet 3. Since us arrive in room we only found 1 glass, 1 tumbler and 1 tea spoon 1 tooth brush which we think it's under standard because normally all supplies set up in 2 pcs / pair each item, have done confirmed to HK and already fulfiled our request with 1 additional bath towel, 1 tooth brush and shower cap but tumbler, drinking glass and tea spoon are still 1 pcs each item

Dear Mr Ersyadn2017, First of all, thank you for taking time to send your kind feedback about Novotel Makassar Grand Shayla. We're deeply regret for your unpleasant experience during your stay, therefore please accept our sincere apologize. Kindly be assured that we are looking seriously into the matter to ensure that it won’t happen again in the future as it does not reflect the standard of our service at Novotel Makassar. Thank you for bringing up your concerns to us, and once again we apologize for the inconvenience. Sincerely Yours, Front Office Manager

Lokasi strategis dan nyaman

Catatan tamu Avis 4.0/5

Aji Bisnis - Ulasan terverifikasi ALL

Pelayanan sudah cukup baik, namun masih agak kurang dalam rasa dan kesegaran menu makanan baik sarapan pagi dan makan siang

Dear Bpk/Ibu Sena Aji Bagus Dwi H. , Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Makassar Grand Shayla. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan dari Bpk/Ibu. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Guest Experience Executive

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 81 ulasan 9.2/10 Lokasi
  • 290 ulasan 8.5/10 Kamar
  • 399 ulasan 9/10 Pelayanan
  • 9 ulasan 7.1/10 Internet
  • 184 ulasan 8.7/10 Kebersihan
  • 156 ulasan 9.1/10 Makanan
  • 127 ulasan 9.3/10 Fasilitas
  • 89 ulasan 8.6/10 Sarapan

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