Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.1/5 1,508 reviews

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Sofitel Auckland Viaduct Harbour - Image 1
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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,508 reviews

TripAdvisor Rating  4.5/5  3,683 reviews

Customer review rating 4.5/5

Craig B. Couples - Confirmed reviews ALL

Good location by the viaduct with quiet rooms. Bar has been upgraded since our last visit which was needed, so it is a better space now to have a drink. Friendly staff

Dear Craig, Thank you for the great review of our hotel! We are thrilled that you enjoyed the new bar upgrades and can't wait to have you back for another drink. Thank you for your loyalty and we look forward to welcoming you back soon. Sincerely, Anya Front Office Manager

Customer review rating 4.5/5

Sonia L. Friends - Confirmed reviews ALL

friendly staff, all well, enjoyed location and hotel facilities

Dear Sonia, Thank you for the great review of our hotel! We are glad that you enjoyed the facilities and interactions with our team. We look forward to having the chance to host you in future. Sincerely, Anya Front office Manager

Customer review rating 3.5/5

Susan O. Business - Confirmed reviews ALL

The Sofitel was nice. It has a good restaurant, spa and lounge. The rooms are well proportioned and the bathrooms generous. However, when we checked in we were told the airconditioning was broken and had been since Nov! No discounts were offered, and apparently it was part of an email sent earlier - I went through my emails, no mention of the aircon issue! The shower head was spraying all over the place so I had to wrap a face cloth around it so it wouldnt hit me in the eye. Then they wanted to charge $50 late check out fee when we had been there for a week and spend several thousands of dollars. Overall the staff were nice, but probably needed to take stock of their situation.

Dear Susan, Thank you for taking the time to share your feedback. It is obvious that our air conditioning challenge negatively affected your stay, and I wish to apologise for this. We made efforts to inform people prior to their arrival but it seems this did not make it through to you and we do apologise for that. I have passed your feedback regarding the shower head and late check out fee to our team so we can look into these going forward. Thank you for your loyalty and we do hope to have the pleasure of welcoming you back in future. Sincerely, Anya Front Office Manager

amazing

TripAdvisor rating 5.0/5

Wendy M Couples - TripAdvisor review

great service, room & amenities, location & lovely breakfast. Everything was top level, you could not want for anything & we really enjoyed our stay.

Customer review rating 4.0/5

Siobhan R. Couples - Confirmed reviews ALL

Lovely stay but only disappointment was that we advised the reservation officer that it was our anniversary but there was no acknowledgement at all during our stay

Dear Siobhan, Thank you for taking the time to share your feedback with us. We are glad that you overall enjoyed your stay, however, are deeply sorry that your anniversary was not recognized. We usually take great care and pride in making sure all special occasions are treated with love and care and I apologise that this was not the case for you. We hope to be able to welcome you back in future and to celebrate your special occasions the way they are meant to be celebrated. Sincerely, Anya Front Office Manager

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Other web-users rate our hotel

  • 346 reviews 9.2/10 Location
  • 808 reviews 5.8/10 Room
  • 838 reviews 7.8/10 Service
  • 5 reviews 3.8/10 WiFi
  • 400 reviews 3.8/10 Comfort
  • 215 reviews 8/10 Vibe
  • 204 reviews 7.7/10 Breakfast
  • 161 reviews 5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.