Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating 4.7/5 12,274 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Auckland Viaduct Harbour
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+ 25 Services
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Hotel extras

  • ALLSAFE accredited

  • Millésime - Executive Lounge

  • Sofitel Spa - an urban day spa retreat

  • La Marée restaurant, Sabrage Champagne Bar and French Press Café

  • Five boutique meeting spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Check-in from 14h00

Check out up to 11h00

  • Britomart : 

  • CIRCLE LINE :  CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Luxury Room, 1 King Bed, Atrium View, Balcony

  • Max. number of persons: 2
  • Area: From 60 / 646 sq ft

Luxury Room, 1 King Bed, Marina View, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

La Marée by Marc de Passorio

Type of cuisine: Regional

Residing by the harbour's edge, La Marée by renowned Michelin-starred chef Marc de Passorio harnesses the culinary traditions of France, blended with NZ's finest seafood, to transform them into culinary masterpieces. Serving breakfast, lunch & dinner.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

French Press Café

Type of cuisine: Cafe

Influenced by Parisian sidewalk cafés, French Press is the epitome of classic café culture blended with a modern execution. Be delighted by famed hallmarks such as buttery pastries, sweet & savoury crêpes and their famed French Press coffee experience.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Sabrage Champagne Bar

Non contractual photo

Sabrage is a much clamoured-for drink destination with the re-emergence of the classic Champagne bar. Focussing on France's finest and most effervescence vintages you can partake in the bar's signature Sabrage experience.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

12,274 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,515 reviews

Great stay

TripAdvisor rating 4.5/5

rimadean2020 29/10/2020 TripAdvisor review

Awesome long weekend stay at the newly reopened Sofitel! We had a bit of a shuffle with our original room, but this was swiftly sorted with considerable professionalism and grace by the manager on duty. It was great to see that so many of the best previous staff have returned :-) The new club lounge is a fantastic addition - a lovely, quiet, calm oasis with impeccable service from the delightful young lady in attendance. Always a pleasure to meet talented young people starting out in hospitality who have a natural, friendly manner and an upbeat outlook. The best part of our stay was the new restaurant. The overall quality of the food and service has increased dramatically, and this hotel now finally has a restaurant that matches the excellence of the location. The breakfast offerings were delicious, stylish and adventurous, and we were really overjoyed to see the classics done exceptionally well. We were treated to superb classic omelettes that were not fritters (as they seem to have invariably become) as well as what is hands down the best french toast we have ever seen in NZ! Similarly the croque monsieur were an exercise in perfection and restraint. The service was equally outstanding, with the staff taking obvious pride in their work - congratulations team, you have set a compelling standard for which we are very grateful ;-) It is clear that this hotel has made some giant leaps in quality across a number of the areas that are really important to guest satisfaction. We commend the team and look forward to returning.

A Treat of Luxury in Auckland

TripAdvisor rating 4.5/5

StineSmithNZ 27/10/2020 TripAdvisor review

My husband and I had a trip to Auckland and decided to try out the refurbished Sofitel. The service was exceptional - professional, friendly and very helpful....and it felt like we were overseas and not in the heart of Auckland. I can only highly recommend this, and we'll be back on our next trip to Auckland!!!

Great staff

Customer review rating 4.7/5

Anonymous Business - 20/10/2020 Confirmed reviews ALL

A lovely stay, the staff are incredibly welcoming and helpful. The rooms are very nice, location is great.

Bonjour Ms D., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the warming service from our friendly and professional ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great stay and amazing staff!

Customer review rating 4.7/5

Maria Business - 20/10/2020 Confirmed reviews ALL

Amazing staff, super attentive. The room was perfect and in an awesome location. Right on the viaduct close to great dining spots!

Bonjour Ms M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the amazing service from our friendly and professional ambassadors, especially Cedric whom we are very proud of! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

very well located,great room and service

Customer review rating 4.7/5

Craig S. Couples - 20/10/2020 Confirmed reviews ALL

We had a fantastic experience, the hotel was beautiful

Bonjour Mr S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so pleased to hear you had a wonderful stay and enjoyed our excellent location, beautiful rooms and the outstanding service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

very good time

Customer review rating 4.7/5

Kerry Couples - 19/10/2020 Confirmed reviews ALL

good service and very friendly staff

Bonjour Mrs H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to have you stay with us. We look forward to welcoming you back to Sofitel Auckland soon, With Warm Regards, Dakotah Bishop Guest Relations Manager

Not quite finished

Customer review rating 4.7/5

Cain Business - 16/10/2020 Confirmed reviews ALL

Great hotel in a great location but the room didn't seem to be fully finished after the refurbishment. Lots of small details missing such as pens, batteries in tv remote, room service menu, compendium.

Bonjour Mr D., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I have followed up your comments with the appropriate heads of departments in order to improve the service we offer. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on Da… Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

Feel welcomed

Customer review rating 4.7/5

W S. Families - 14/10/2020 Confirmed reviews ALL

All the staff was warm welcome us to stay here . Room been upgraded to one of the best view and top floor. Public area refurbished and added a club lounge . New pool is larger in size and not many guest which is good. Cons side is : no sign for club lounge , even just behind reception. Spa pool not finished construction, I saw 2 holes and a vacuum sitting in there , and no warning size beside . Changing room next to pool was dirty in floor , and the spa room( I guess ) is wide open and lot of dusty also no warning sign. And a sharp chips scratch my foot and I am bleeding a bit( I just going to the changing to grab some tower, on Saturday night, but on Sunday morning preset tower putting in the bench though) , east wing elevator need change some light bulb) , restaurant was good, I tasted the simply trial manu it's very SO style I mean same chef as SO Auckland , where is my favorite restaurant since joined Accor plus. The club lounge is well decorated , staff was kind. Only downside is the TV, there is no any channel only the hotel promotion model show... ( I was want watching sports but have to back to room to watch it). All in all, I spending my reward points and suite upgrade voucher , so I am not really complaint anything , but just want let the management to know ,there is a lot of improvement. And also a rush soft opening.

Bonjour Mr Mrs S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear you had a warm welcome and enjoyed our new menu in restaurant La maree' by Chef Marc De Passorio. We hope this will be your new favorite! Furthermore, I would like to thank you for your feedback and for joining us during our pre-opening. Your invaluable feedback is greatly appreciated and we have made the necessary changes to improve the products and services offered. Thank you again for sharing your experience, and I hope to welcome you back in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

Strong combination of a genuine service culture and fabulous premises

Customer review rating 4.7/5

Jgs Business - 11/10/2020 Confirmed reviews ALL

Congratulations on the impressive refurbishment - which extends beyond expectations. A fabulous fresh, luxurious environment. Very pleased to see many of the original team (front and back of house) and how the new members appear to have picked up the original attitude in their strive towards excellence.

Bonjour Mr S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. The whole team was so excited to welcome both you and Belinda back to your home away from home! It is so good to be back and really amazing to hear your wonderful thoughts on our new Sofitel Auckland. Thank you again for sharing your experience. With Warm Regards, Dakotah Bishop Front Office Manager

We were there for the degustation meal. Did not stay overnight.

Customer review rating 4.7/5

Geoff B. Friends - 08/10/2020 Confirmed reviews ALL

Outstanding. Excellent service from the moment we arrived until we left. Staff were simply superb.

Bonjour Mr B., Thank you for taking the time to comment on your dinner experience in La Maree. We are so delighted to hear you enjoyed every aspect of your dining experience and the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope to welcome you back very soon! With Warm Regards, Dakotah Bishop Front Office Manager

Outstanding

Customer review rating 4.7/5

Cody Couples - 12/07/2020 Confirmed reviews ALL

Excellent customer service, keep up the good work.

Bonjour Mr B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Good stay

Customer review rating 4.7/5

Graeme K. Couples - 10/07/2020 Confirmed reviews ALL

Enjoyed our stay

Bonjour Mr k., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Effortless

Customer review rating 4.7/5

Gretta Couples - 05/07/2020 Confirmed reviews ALL

Everything from valet parking to check it was simple and smooth. Cheerful and helpful staff.

Bonjour Mrs T., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the outstanding service from our friendly and helpful ambassadors, especially Berty from our Concierge team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Lovely Hotel

Customer review rating 4.7/5

Lorna M. Couples - 05/07/2020 Confirmed reviews ALL

Very enjoyable stay,lovely room and friendly staff

Bonjour Mrs M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our beautiful rooms and the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very friendly and helpful staff

Customer review rating 4.7/5

Trish Couples - 04/07/2020 Confirmed reviews ALL

Great location . Meal prices seemed to be much higher than we remember and the bar that was, was closed, but rooms were nice as usual and staff friendly.

Bonjour Ms A., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Quiet location

Customer review rating 4.7/5

Merilee I. Couples - 04/07/2020 Confirmed reviews ALL

Thank you very much for the complimentary room upgrade. Lovely room and relaxing stay. Breakfast was a little bit of a let down. We love the full buffet spread usually on offer. Over cooked eggs on a basic English muffin wasn’t to the standard we were used to from Sofitel.

Bonjour Mrs I., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Furthermore, I am sorry to hear of your disappointments with your breakfast experience. Please know we take feedback here at Sofitel Auckland very seriously and I will pass your comments on to our Executive Chef and Food and Beverage Manager. However, we have temporarily closed the hotel and are due to re-open in October, we should have the full buffet breakfast open. Please feel free to contact me on H8… with any further concerns you may have. Thank you again for sharing your experience, and I hope to welcome you back in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Suzanne S. Families - 03/07/2020 Confirmed reviews ALL

Lovely large rooms.

Bonjour Mrs s., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Owen C. Couples - 03/07/2020 Confirmed reviews ALL

Firstly the staff were attentive, polite as ever. Unfortunately just let down on systematic failures.

Bonjour Mr C., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with the appropriate heads of departments. The effects of Covid-19 have been considerable on our business and unfortunately we have made the decision to temporarily close all operations till October. This is no excuse for the lacklustre stay, but I hope you would consider returning in the future once all facilities have be re-opened. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Anonymous Couples - 01/07/2020 Confirmed reviews ALL

It was the first time we had actually stayed at the Sofitel. Looking into other rooms and being able to be looked into took some getting used to and was unexpected. It felt most uncomfortable. We were also surprised at how restricted everything was given we are now in Alert Level 1. It seemed more like Level 3. Maybe this directive comes from Paris. We found the staff pleasant, friendly and helpful especially Nicolas on the front desk.

Bonjour Mrs B., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with the appropriate heads of departments. Unfortunately due to the effects of Covid-19 on our business we have not been able to open all of our facilities and have temporarily closed the hotel for the next few months. We look forward to opening all of our facilities and hope to have the opportunity of welcoming you back then. For any future stays I would recommend booking a 'luxury room with marina view' as these rooms are external facing and do not look into any of the internal rooms. Thank you again for sharing your experience. With Warm Regards, Dakotah Bishop Guest Relations Manager

Beautiful room

Customer review rating 4.7/5

Staycation G. Couples - 01/07/2020 Confirmed reviews ALL

We had a lovely 1 night staycation. Room and service were excellent. Very happy the pool was open. Dissapointed by the breakfast offering, missed food from our order, luke warm undercooked eggs And valet charge was unexpected.

Bonjour Ms W., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our beautiful rooms and the service from our friendly and helpful ambassadors. Furthermore, I am sorry to hear of the several shortcomings with your breakfast experience. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with tour Executive Chef and Food and Beverage Manager. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop g. Relations Manager

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