Mercure Paris Gare du Nord La Fayette Hotel

Customer review rating (ALL Rating) 3.9/5 980 reviews

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Mercure Paris Gare du Nord La Fayette Hotel - Image 1
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Mercure Paris Gare du Nord La Fayette Hotel - Image 3
Mercure Paris Gare du Nord La Fayette Hotel - Image 4
175 rue la Fayette, 75010 PARIS, France

Description

Hotel extras

  • 200m from Gare du Nord and Gare de l'Est, RER direct to Roissy CDG airport

  • Rooms with balcony on 7th floor, stunning views of Paris! (on request)

  • Buffet breakfast to have as you like your room or in the breakfast room

  • Room-service breakfast and 24/7 meals

  • Modern meeting rooms for your events

Our accommodation(s)

Hotel location

Mercure Paris Gare du Nord La Fayette Hotel

175 rue la Fayette
75010 PARIS
France

GPS:48.8799, 2.35939

Telephone
Fax +33 1 40 36 00 30

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE BAR

Non contractual photo

We can offer in-room catering with our deli partners, and in jars 24/7.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  980 reviews

TripAdvisor Rating  3.5/5  708 reviews

Worst Mercure experience ever

TripAdvisor rating 2.0/5

LucasP1117 Couples - TripAdvisor review

Worst Mercure experience ever. Let me start by the only good side: the breakfast is really good. Problems: - When I arrived it took me sometime to realize that I was in a hotel. The person in the “reception” (a table in the middle of the lobby) was educated, but not well trained. For some reason the person is not wearing any identification, always with a headphone and speaking less than the basics regarding all information needed. - There is no bar or lounge. I asked for a bottle of wine and it took some minutes to the reception guy to understand my request (low level of English proficiency from the staff) and there wasn’t any bottle available. - The room is not nice and very outdated. - The air-conditioning system wasn’t working properly. - In one day, my wife and I arrived around 9:30PM and alongside 5 more guests we had to wait outside for many minutes (zero degrees) because there wasn’t anyone in the reception. We got inside only because another guest went down to the reception by luck. After many more minutes I tried to complain to the receptionist, but the guy (unidentified) told me that he was sorry, that he was in the 7th floor solving some issue and that he was alone. Don’t stay at this hotel! Worst experience in many years! Avoid this low level of experience.

Not a 4 stars hotel

Customer review rating 0.5/5

At Couples - Confirmed reviews ALL

Bad facilities Limited services Poor room

Reasonable

Customer review rating 3.0/5

S U. Friends - Confirmed reviews ALL

After a very satisfactory visit a month ago, I was extremely disappointed to arrive about 7.00pm on Friday 22nd November, only to find our room was not fully ready. Reception immediately offered another room but that was worse as rubbish was still in the room. The third room offers also still had rubbish left in it and there was clear evidence that someone had been lying ion the clean beds.. As I booked this night on previous experiencence I was not happy, especially as it was a booking that had to be made due to the Eurostar strike, with no possibility of travel to London that night. I am willing to use the hotel again as it is very convenient for travel, the staff are friendly and the breakfasts are lovely. I just hope the housekeeping problems can be resolved.

Tidy smart small room suitable for an overnight stay

TripAdvisor rating 3.0/5

TheFiftyPounder Couples - TripAdvisor review

Mercure by name but not by nature. It felt like an independent hotel that had been taken over by the chain and was slowly going through a rebrand. The room was small but clean and the bed was comfortable. The bathroom was very good with a lovely rainforest shower but frosted glass partitions were all that separated it from the main bedroom. The air conditioning did not work properly so I slept badly due to waking up from overheating - I run at a high temperature so like my rooms cool. Having said that the staff were friendly and the location is ideal for central Paris sightseeing or catching a train from Gare de Nord station.

Poor service

Customer review rating 1.0/5

Bob Business - Confirmed reviews ALL

I arrived at the hotel and grab my key. It was late (approx 8pm) and I went upstairs to my room. I was greeted with a dirty and unmade bed, towels on the floor and rubbish all over the place. Return to reception and was offered a single bed (even though I paid for a double). Unimpressed considering I’m a loyal member.

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Other web-users rate our hotel

  • 355 reviews 8.8/10 Location
  • 579 reviews 5.6/10 Room
  • 471 reviews 8.3/10 Service
  • 307 reviews 3.3/10 Comfort
  • 190 reviews 6.9/10 Cleanliness
  • 175 reviews 8.3/10 Breakfast
  • 85 reviews 5.5/10 Value
  • 41 reviews 3.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.