Mercure Paris Gare du Nord La Fayette Hotel 3 stars

I’ve stayed at the hotel for 5 nights from February 19th to February 24th 2020. I’ve paid for their Privilege room. To start with, I got to the hotel and noticed that the entrance glass door was broken (which is a safety hazard it itself!) I then went up to my room and started to inspect it as I my first impressions of the hotel wasn’t a great one at first when I spotted the hotel front sliding glass doors! I got to my room (room 704) and noticed a musty smell that was being covered by an air freshener they’d placed! I inspected the bathroom, under the bed, the wardrobe and the windows. I noticed that the window vents that were uncovered (I wish I could add pictures to this review!!), the vents were actually stuffed with paper tissue which made the room extremely cold!! I slept with the hotel bath robe on that night to keep warm but to no avail! Getting out of the shower was the craziest experience as it felt like I was stepping into the cold outside, the room was that cold. I noticed that the board that holds the tv was not mounted properly and made noise, which is where I need to plug my travel socket. This is totally unacceptable for a room costing 140€ the night!!! Momar promised a refund of that night which I never got! I went on with my day as I was primarily there for business purposes. I got back to my hotel and thought I must say something Because I will be staying in this hotel for four more nights. I then mentioned it to reception where this gentleman called Momar was. Momar apologised and put me into another privilege room (room 705). I also asked for a portable heater which I got. This room was good, albeit smaller than the one I’d paid for. The room was great, but the bathroom was dismal. There was a split in the shower door and glass shower wall which means that the floor would be full of water after every shower. It made my shower time stressful as I had to ensure I stood in a particular way to avoid the water ending up on the floor. I cleaned this up the first time in that room and then left a large towel on the floor, which was very wet whenever i got out of the shower. Well it wasn’t pleasant at all!! The second night around midnight, I went down to reception to collect food from an uber driver and then saw Momar and the assistant manager and said hello. I went back up to my room and then got a phone call (on the hotel room phone) from Momar!! At midnight!!! asking me if he could come up to my room as he had some good news about my first night’s misfortune. I said ok. Momar came to my room to tell me that the assistant manager would give me 2000 points and I needed to give a good review on the hotel. So Momar proceeded with asking me to take my phone and writing my experience and mentioning that He had helped me and ensuring that I use every complementary word in the dictionary to explain how helpful he had been. Momar also insinuated that, I quote, I ‘could write the review in English if i wanted’!! (I am French and fluent in English). He explained that he would take my review upwards to management so they could process my points. I didn’t understand how a review has anything to do with me getting a refund or points!! Well I saw through this scheme of his! I wrote the review so he could leave my room and he left the room AFTER I had showed him the good review I’d written!! When he left, I then read some of the reviews and noticed a few that mentioned the cold rooms and people were given portable heaters. I then noticed that I wasnt the only one! And lo and behold, I also notice that most reviews mentioned Momar and how ‘helpful’ he was. All these reviews mentioned the word ‘helpful’! What irony and what a conincidence!! Momar can be helpful and has a great personality but i, being a woman, felt pressured that night!! I deleted the good review I was coerced to write and wrote my own account. Needless to mention that I’ve received no refund or points. I was told lies so i could write a good review!

Nice and quiet room. A bit cold, impoosible to manage the hint 19 degre max. It was cold.

Welcoming friendly staff very clean hotel

Nice, friendly staff, clean room and great facilities. Located close to Gare du Nord and Gare Magenta for easy access to transport. Nice selection of cafes and restaurants for food and drink.

Happy with good location next to Gare du Nord. Easy for metro lines in all directions. Staff excellent.

Location perfect with easy access to Gare du Nord via Magenta RER entrance. Clean and correct room. Very friendly staff among who receptionist Nayad.

*Good services * for air conditioning: same noosing at night time when u sleeping * Customer service, very good *Breakfast very good

When we arrived reception asked for ALL card and it’s expiry date even though my card no was on printout and on his computer Worth the extra cost for upgrade room excellent wet room No drawers which meant living out of suitcase Good breakfast - lovely staff Keyless room cards (2) failed twice meaning a trip from 7th floor to reception Room was spotless Kettle base was in a fixed position and cord wasn’t long enough to reach socket without turning the heavy table.Table positioned so that Nespresso cable would reach. Told reception about bulge in ceiling above the bed at head end.Hopefully this will have been checkeSse pic on Tripadvisor

Very good but would prefere door instaed of glass between shower room and bedroom.

Hotel ideally located with professional & friendly staff. Nothing was too much for them.

Air France lost my baggage and I got nothing to wear and was tired after a long flight, the staff helped me find a room and provided me the extra mile for a early check-in so I could freshen up and rest. Thank you for being human on this rather than follow strict company policy.

As always I'm impressed with the quality of product and services offered by Accor across all their brands. I true pleasure

I suggest you look at the temperature of the rooms It was not a pleasant temperature I am fully aware I could have walked down to reception to request a heather but don’t think I should have to Should be able to set the room temperatures about 22 degrees Kind regards Andrew B. Btw we are hold Accor Buisness users

We needed 2 room to accommodate 2 adults & 2 children, hoping for adjoining rooms, but we ended up being separated with 1 room on level 2 & the other on level 7 which was a bit tricky when sharing suitcases etc. staff were friendly & helpful, limited English speaking staff. One of our rooms had tea/coffee facilities but the other didn’t? Rooms were clean & modern, shower was hot with good pressure, but leaked everywhere on the tiles. Close to train station, well insulated rooms. Comfortable beds & pillows. Noisy air conditioning unit. No parking or laundry facilities on site.

As a reasonably regular client this visit was disappointing. For 24 hours there was no hot water and the heating did not work. Not being able to shower is not acceptable. Also,you advertise tea and coffee making facilities, but the coffee and tea was not renewed over a 3 night stay this is also not acceptable. The room was clean the bed comfortable and the breakfast as expected. I am expecting a refund for the first night.