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Mercure Paris Gare du Nord La Fayette Hotel 3 stars

Customer review rating 3.9/5 2,296 reviews

ALLSAFE approved hotel

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Mercure Paris Gare du Nord La Fayette Hotel
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+ 17 Services

Hotel extras

  • 200m from Gare du Nord and Gare de l'Est, RER direct to Roissy CDG airport

  • Rooms with balcony on 7th floor, stunning views of Paris! (on request)

  • Breakfast tray of your choice to eat in your room or breakfast room

  • Room-service breakfast and 24/7 meals

  • Hotel labeled ALLSAFE by Bureau Veritas

Hotel location

Mercure Paris Gare du Nord La Fayette Hotel

175 rue la Fayette
75010 paris
france

Tel: +33144898910

Fax: (+33)1/40360030

Check-in from 12h00

Check out up to 12h00

  • FROM GARE DE LYON :  65 GARE DU NORD

  • FROM GARE ST LAZARE :  26 GARE DU NORD

  • FROM GARE DAUSTERLITZ :  5 GARE DU NORD

  • FROM GARE MONTPARNASSE :  4 GARE DU NORD

  • FROM OPERA :  7 GARE DE LEST

  • FROM GARE ST LAZARE :  RER E MAGENTA

  • FROM ORLY :  RER B GARE DU NORD

  • FROM ROISSY CDG :  RER B GARE DU NORD

  • By plane

    ORLY At 24.6km / 15.29 miles

  • By plane

    ROISSY CDG At 23.1km / 14.35 miles

  • By train

    GARE DE LEST At 0km / 0 miles

  • By train

    PARIS GARE DU NORD At 0.45km / 0.28 miles

GPS :48.8799, 2.35939

Hotel services

LE BAR Non contractual photo

We can offer in-room catering with our deli partners, and in jars 24/7.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
    • Express Additional charge
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 48 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 48 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • French
    • Spanish
    • Portuguese
    • Italian
    • English
    • Arabic
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Choose the type of room that suits you... Opt for our quality Standard rooms or treat yourself to our high-class Privilege rooms with their special Mercure touches.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 56

  • Maximum capacity: 33 people

Find out more

Our guest reviews for
Mercure Paris Gare du Nord La Fayette Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,296 reviews

TripAdvisor Rating 3.5/5

656 reviews

Very comfortable room , great breakfast

Customer review rating 4.5/5

Mrs S. W. Families - 12/10/2021 Confirmed reviews ALL

First we were disappointed by the works on the road in front of the hotel but the staff was very helpful, accommodating and extremely nice .This made our stay very pleasant and the hotel is well situated. Thank you to all the staff.

Dear SONIA W., Bonjour ! We thank you for the opinion you have left on our hotel. Our teams thank you warmly and are proud to learn that the service and delivery have been up to your expectations. Your satisfaction is the most valuable reward, and even more so when expressed in the comments. We are delighted that you enjoyed your stay and our meeting space. We look forward to welcoming you again very soon. Please accept, Madam, our best regards. Laura Romero, Receptionist

well located, great staff

Customer review rating 5.0/5

Ulrike Solo - 05/10/2021 Confirmed reviews ALL

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Dear Ulrike K., Bonjour! We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Laura Romero, Receptionnist

Not up to normal standard

Customer review rating 3.0/5

Paul F. Solo - 01/10/2021 Confirmed reviews ALL

Waiting 15 minutes to check in. Room 407 the bed was not fit for purpose, leant towards the shower.

Dear Paul F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris gare du nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Romero, Reeptionnist

Well located, comfortable rooms

Customer review rating 4.5/5

Steve Business - 29/09/2021 Confirmed reviews ALL

Found it quite easily, conveniently located for the station, rooms were comfortable and clean

Dear STEVE B., Bonjour! We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Laura Romero, Receptionnist

Over pricing

Customer review rating 3.0/5

Ma Business - 28/09/2021 Confirmed reviews ALL

- It was very expensive this time, especially with the level of the hotel and room size. - I had bad experience when booking the taxi via the hotel reception. The fees was fixed in advance as 60 Euro but the Taxi driver charged more. I messaged the reception team about that to give feedback to the taxi company and I hope this already happened.

Dear MOHAMED A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare du Nord La Fayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Romero, Receptionnist

Locked out at midnight

TripAdvisor rating 3.0/5

scassidy2021 Business - 21/09/2021 TripAdvisor review

The room was nice, clean. I went out for dinner and found that the door was locked and no one was at the door. ringing the bell did not get a response. It took several minutes for someone to arrive and open the door. The Gare du Nord area is not the best and I felt particularly vulnerable standing on the street at midnight

Dear scassidy2021, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare du Nord La Fayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura, receptionnist.

Room staff good. Breakfast a joke!!

Customer review rating 3.5/5

Richard C. Business - 05/09/2021 Confirmed reviews ALL

Located C. to Gare D nord was key driver. Room good Staff very friendly..excellent. But breakfast very poor it was like eating on a school trip. The worst i have had at any mercure. The selection was too limited and it was like a picnic. NO This would stop me coming back to this hotel

Dear Mr.C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare du Nord La Fayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that breakfast did not live up to your expectations. Due to covid, we had to change our habits. We hope to be able to return to the buffet very soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Romero, Receptionnist.

Kindly staff, clean but small room, dangerously hotel neraby

Customer review rating 3.5/5

Hans.k Solo - 22/08/2021 Confirmed reviews ALL

Staff service attitude so nice kindly Room clean but small and outside construction sound Very close from north station but Paris north station little dangerous for tourlist many refugees drug addict is there

Dear HANSU K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Romero, Receptionnist.

Great location, very friendly staff.

Customer review rating 4.5/5

Vikki Families - 17/08/2021 Confirmed reviews ALL

From check in to check out, we had a wonderful time. Had breakfast on the room each morning, served on time, with a friendly good morning and was delicious. Was very grateful for the fan left in the room as it got quite warm during our stay, but that really helped to keep the suite a comfortable temperature.

Dear Victoria W., A big thank you for your return which is very appreciable. We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Romero, Receptionist.

A great base, warm friendly staff throughout

Customer review rating 4.5/5

Steven Solo - 16/08/2021 Confirmed reviews ALL

I spent 10 nights in the hotel, and wrote in advance to request a nice room with a decent view. The staff didn't let me down and gave me room 604 which had a balcony overlooking Gare De L'Est and the south east of the city (6km). The sun falls on the balcony all day long. My only minor issue was that the AC didn't seem to be effective, but it didn't take away from the friendly nature of the hotel and employees

Dear Steven C., What a pleasure to read your feedback ! We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are sorry for the problems you have encountered with air conditioning. Thank you for your kind feedback, and we hope to see you again soon in our hotel. Sincerely, Laura Romero, Réceptionniste

Nice and clean hotel

Customer review rating 4.0/5

Anonymous Business - 16/03/2021 Confirmed reviews ALL

Hotel was nice and clean, reception a bit too informal in my opinion. Room was OK, asked for a quiet room, but I got the room next to the elivator, so not that quiet. Hairdryer was terrible! I had an important meeting, but wasn't able to do my hair in a descent way. Asked at the reception for an alternative, but they had none.

Dear KATRIEN A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare du Nord La Fayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nayad ISSA Front Desk

proximity to Gare du Nord; super staff; price/value okay for the rooms

Customer review rating 5.0/5

Ulrike Solo - 03/11/2020 Confirmed reviews ALL

I really like the staff; not just because of the warm welcome, but because of all the effort they make - before and ever since Corona - to comfort each guest.

Dear ULRIKE K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience as usual, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nayad ISSA Front Desk

Good stay . But parking issues

Customer review rating 5.0/5

Fred K. Couples - 26/10/2020 Confirmed reviews ALL

Very nice staff. Good customer service. Fantastic . Will come again because of the staff. Worried about parking though.

Dear FREDERICK K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team, they will be glad to know your comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolina Reception

Nice location to catch a train in/out of Gare de Nord.

TripAdvisor rating 4.0/5

Kate A Family - 04/11/2019 TripAdvisor review

A basic/ stylish room to stay if traveling in/out of Gare de Nord. Staff was great and accommodating. They have room service and breakfast. Short walk with luggage to the station. We traveled by train from the Netherlands to Gare de Nord. Then took the RER to CDG the next morning.

Paris Stay

TripAdvisor rating 4.0/5

tereem2017 Family - 22/09/2019 TripAdvisor review

The location to Gare de Nord station was good. The hotel overall was nice, rooms were nice and compact. Our only comment was the reception. The receptionists were not very friendly and seemed to be pre-occupied with our things. The welcome was not very good.

The most horrible stay ever in an Accor hotel!

TripAdvisor rating 4.0/5

sabinechaugny Business - 09/09/2019 TripAdvisor review

This is my worst experience in an hotel. The location is horrible, the view over the rail ways a disaster. The noise in and out the hotel is unbearable. The uneducated employees just open the door whenever they want to undertake house keeping. Choose another hotel.

Never again

TripAdvisor rating 1.0/5

roberta p Business - 04/08/2019 TripAdvisor review

This hotel used to be pretty decent but has dropped in standard and there are many better options for the same cost or cheaper. The air con broke and sounded like a freight train, I couldn’t get hold of anyone so at 4am was down in reception. Finally managed to reach someone at 6.30am when they moved me to another room - a twin. The water stopped mid shower, when I mentioned at check out they casually said there was a leak which was being repaired - maybe a call to advise against showering? Location is great for the station but that’s about it.

Below standard

TripAdvisor rating 1.0/5

erniehurst Family - 01/08/2019 TripAdvisor review

On arrival it was noted that the reception was exceptionally hot with the only method of cooling the entire area being a single fan behind the desk.We were informed that a water pipe had burst hence the the lobby have the appearance of a building site. The first room we were given had faulty air conditioning,the second room was moderately better but the damp smell which was obvious throughout the hotel was present in the room. The last straw was the lack of hot water in the shower.The next day we moved to The Mercure at Gard du Lyon which your records will confirm,this proved an expensive Paris weekend due to having paid for the Saturday and Sunday nights at both hotels. We visit Paris frequently and I also use Mercure in other destinations for business.I will be consirdering other providers in future.

Very Disappointing Stay - NOT a 3 star hotel

TripAdvisor rating 1.0/5

John D Couples - 23/07/2019 TripAdvisor review

Very disappointing stay. Book this hotel for its location between Gare du Nord and Gare de l'est train stations in Paris, and the fact it was a 3 star property run by Accor that stated it had "air conditioning." With global warming this is an important feature for me when I travel. Upon arrival it was obvious this hotel had seen better days. The lobby was super hot, and there was some sort of fan in place that seemed to be trying to dry out the upper floors due to some sort of water main break. Maybe it was related to an air condition condenser, because not only was the lobby hot, but all the rooms where without air conditioning too. Nothing was ever explained to us of what had happened, or any type of apology for not providing the amenity of air conditioning in the rooms as advertised. A fan was provided in the room, and luckily we faced away from the street so we could open the windows at night to cool down or else the stay would have been completely miserable. The disappointment was not just related to the air conditioning, but the overall condition of the hotel and rooms. We stayed with another couple, who had to move rooms do to a terrible musty smell in the room. The carpets and drapery are frayed in the hallways and rooms, and the condition of the rooms are very run down. In no way is this a 3 star experience - I have been in Ibis Budget hotels that were MUCH nicer than the Mercure hotel. Because the Gare du Nord it a bit of a rough area, we could not get in the lobby without the desk clerk opening the door for us - which was super frustrating as ofter the desk clerk was not there, and ringing the bill to get someone's attention did not result in immediate service. When the desk clerk showed up they sometimes would be apologetic about the delay saying they were on a different floor attending to something, and sometimes offered no reason why they were not at the desk as expected. Our rate included breakfast, and I can say that was the best experience here. The food selections were plentiful, and of good quality. I really hate to give such a negative review, but I will never stay at this hotel again, and would encourage other travelers to stay away and check out the many other options in this area.

Convenient to Gar du Nord

TripAdvisor rating 3.0/5

sajehouse Couples - 28/06/2019 TripAdvisor review

Very "compact" hotel similar to what you might expect from an Ibis elsewhere. I didn't feel that I got recognition for my gold status with Accor, or any "service" or assistance from the reception staff. Room was adequate but nothing special. From my experience in Paris, this is not unusual, so with lower expectations of size, quality and service typical of Paris, it met expectations but certainly didn't exceed them.

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