Mercure Paris Gare du Nord La Fayette Hotel 3 stars

The room was nice, clean. I went out for dinner and found that the door was locked and no one was at the door. ringing the bell did not get a response. It took several minutes for someone to arrive and open the door. The Gare du Nord area is not the best and I felt particularly vulnerable standing on the street at midnight

Located C. to Gare D nord was key driver. Room good Staff very friendly..excellent. But breakfast very poor it was like eating on a school trip. The worst i have had at any mercure. The selection was too limited and it was like a picnic. NO This would stop me coming back to this hotel

Staff service attitude so nice kindly Room clean but small and outside construction sound Very close from north station but Paris north station little dangerous for tourlist many refugees drug addict is there

From check in to check out, we had a wonderful time. Had breakfast on the room each morning, served on time, with a friendly good morning and was delicious. Was very grateful for the fan left in the room as it got quite warm during our stay, but that really helped to keep the suite a comfortable temperature.

I spent 10 nights in the hotel, and wrote in advance to request a nice room with a decent view. The staff didn't let me down and gave me room 604 which had a balcony overlooking Gare De L'Est and the south east of the city (6km). The sun falls on the balcony all day long. My only minor issue was that the AC didn't seem to be effective, but it didn't take away from the friendly nature of the hotel and employees

Hotel was nice and clean, reception a bit too informal in my opinion. Room was OK, asked for a quiet room, but I got the room next to the elivator, so not that quiet. Hairdryer was terrible! I had an important meeting, but wasn't able to do my hair in a descent way. Asked at the reception for an alternative, but they had none.

I really like the staff; not just because of the warm welcome, but because of all the effort they make - before and ever since Corona - to comfort each guest.

Very nice staff. Good customer service. Fantastic . Will come again because of the staff. Worried about parking though.

A basic/ stylish room to stay if traveling in/out of Gare de Nord. Staff was great and accommodating. They have room service and breakfast. Short walk with luggage to the station. We traveled by train from the Netherlands to Gare de Nord. Then took the RER to CDG the next morning.

The location to Gare de Nord station was good. The hotel overall was nice, rooms were nice and compact. Our only comment was the reception. The receptionists were not very friendly and seemed to be pre-occupied with our things. The welcome was not very good.

This is my worst experience in an hotel. The location is horrible, the view over the rail ways a disaster. The noise in and out the hotel is unbearable. The uneducated employees just open the door whenever they want to undertake house keeping. Choose another hotel.

This hotel used to be pretty decent but has dropped in standard and there are many better options for the same cost or cheaper. The air con broke and sounded like a freight train, I couldn’t get hold of anyone so at 4am was down in reception. Finally managed to reach someone at 6.30am when they moved me to another room - a twin. The water stopped mid shower, when I mentioned at check out they casually said there was a leak which was being repaired - maybe a call to advise against showering? Location is great for the station but that’s about it.

On arrival it was noted that the reception was exceptionally hot with the only method of cooling the entire area being a single fan behind the desk.We were informed that a water pipe had burst hence the the lobby have the appearance of a building site. The first room we were given had faulty air conditioning,the second room was moderately better but the damp smell which was obvious throughout the hotel was present in the room. The last straw was the lack of hot water in the shower.The next day we moved to The Mercure at Gard du Lyon which your records will confirm,this proved an expensive Paris weekend due to having paid for the Saturday and Sunday nights at both hotels. We visit Paris frequently and I also use Mercure in other destinations for business.I will be consirdering other providers in future.

Very disappointing stay. Book this hotel for its location between Gare du Nord and Gare de l'est train stations in Paris, and the fact it was a 3 star property run by Accor that stated it had "air conditioning." With global warming this is an important feature for me when I travel. Upon arrival it was obvious this hotel had seen better days. The lobby was super hot, and there was some sort of fan in place that seemed to be trying to dry out the upper floors due to some sort of water main break. Maybe it was related to an air condition condenser, because not only was the lobby hot, but all the rooms where without air conditioning too. Nothing was ever explained to us of what had happened, or any type of apology for not providing the amenity of air conditioning in the rooms as advertised. A fan was provided in the room, and luckily we faced away from the street so we could open the windows at night to cool down or else the stay would have been completely miserable. The disappointment was not just related to the air conditioning, but the overall condition of the hotel and rooms. We stayed with another couple, who had to move rooms do to a terrible musty smell in the room. The carpets and drapery are frayed in the hallways and rooms, and the condition of the rooms are very run down. In no way is this a 3 star experience - I have been in Ibis Budget hotels that were MUCH nicer than the Mercure hotel. Because the Gare du Nord it a bit of a rough area, we could not get in the lobby without the desk clerk opening the door for us - which was super frustrating as ofter the desk clerk was not there, and ringing the bill to get someone's attention did not result in immediate service. When the desk clerk showed up they sometimes would be apologetic about the delay saying they were on a different floor attending to something, and sometimes offered no reason why they were not at the desk as expected. Our rate included breakfast, and I can say that was the best experience here. The food selections were plentiful, and of good quality. I really hate to give such a negative review, but I will never stay at this hotel again, and would encourage other travelers to stay away and check out the many other options in this area.

Very "compact" hotel similar to what you might expect from an Ibis elsewhere. I didn't feel that I got recognition for my gold status with Accor, or any "service" or assistance from the reception staff. Room was adequate but nothing special. From my experience in Paris, this is not unusual, so with lower expectations of size, quality and service typical of Paris, it met expectations but certainly didn't exceed them.