Mercure Paris Gare du Nord La Fayette Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 960 reviews

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Mercure Paris Gare du Nord La Fayette Hotel - Image 1
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Mercure Paris Gare du Nord La Fayette Hotel - Image 3
Mercure Paris Gare du Nord La Fayette Hotel - Image 4
175 rue la Fayette, 75010 PARIS, France

Description

Hotel extras

  • 200m from Gare du Nord and Gare de l'Est, RER direct to Roissy CDG airport

  • Rooms with balcony on 7th floor, stunning views of Paris! (on request)

  • Buffet breakfast to have as you like your room or in the breakfast room

  • Room-service breakfast and 24/7 meals

  • Modern meeting rooms for your events

Our accommodation(s)

Hotel location

Mercure Paris Gare du Nord La Fayette Hotel

175 rue la Fayette
75010 PARIS
France

GPS:48.8799, 2.35939

Telephone
Fax +33 1 40 36 00 30

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE BAR

Non contractual photo

We can offer in-room catering with our deli partners, and in jars 24/7.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  960 reviews

TripAdvisor Rating  3.5/5  713 reviews

Very disappointing

TripAdvisor rating 2.0/5

878rgh Couples - TripAdvisor review

The hotel’s situation is excellent for Gare du Nord and Gare de l’Est but sadly it is below the standard we expect of Mercure. The hotel appears rather run down and shambolic. On our return visit there was no kettle in our room and I had to ask twice for it. The bathroom in our bedroom had only a curtain not a door. This is not acceptable for a hotel of this standard.

Rude staff member but good stay overall

Customer review rating 2.0/5

Molly G. Couples - Confirmed reviews ALL

My boyfriend and I recently came to Paris on our engagement trip. This trip was ruined and overshadowed by an issue that we had at the hotel due to a staff member. First of all let me start by saying the housekeeping is fantastic, location is great and it is a generally good place to rest your head on an evening with few amenities or facilities but a great bog standard hotel. However, upon check out we were informed we had not paid for our breakfast. When we checked in the lady told us the breakfast was included in our stay and we were very satisfied to hear this - I had assumed I had booked it and forgotten or we had been upgraded for being limitless members and having good loyalty. By the by - if someone who is directing you in your stay tells you something is a part of it you believe it to be true. We even clarified this with her asking ‘really?’ And she said yes. So we were extremely surprised to find that upon checkout Amelia ( the staff member in question for rudeness) was billing us for breakfast we had just had. We explained we had been told at the beginning of our stay it was included and how we had just used the facility quickly taking only a coffee and small bit of baguette because we didn’t realise that it was a paid service so we didn’t really make the most of it because we had assumed it was just included in our stay. She said ‘well it’s not’ quite rudely and then proceeded with ‘how would you like to pay/ if you don’t pay I will get the police’. I was really particularly shocked by the attitude that went alongside these statements , coming onto us like we had on purposely not paid and there was a sheer lack of understanding from this particular staff member. All it would have taken is a ‘sorry that this happened to you the check in staff must have been confused, but unfortunately you still need to pay for the service’ there was no sorry in the backlash we received at the end of our stay it was just sheer rudeness and lack of customer service. I did ask to speak to the on duty manager as her attitude was appalling and she replied ‘there is no manager’ to which I said very well I will be writing my thoughts to the head office team. I do believe this needs investigating further as it really put a dampener on our trip and I would not be inclined to encourage others to stay at Mercure Gare de Nord.

Disappointed

Customer review rating 1.5/5

Jonathan Solo - Confirmed reviews ALL

I have previously stayed in many Accor hotels including several other Mercure Hotels. Unfortunately, this Mercure hotel did not match up with previous experiences. The room was significantly smaller than the rooms in other Mercure hotels I have stayed at. So small, that the doorway to the bathroom was partially obstructed by the placement of the table and chair. There were three electrical sockets in the room but no USB charging points. The display on the air-conditioning control panel was broken so there was no way of knowing what it was set to or what changes I was making. There are two elevators in the hotel, both of which are very small. The display in one is broken, constantly displaying '9' (there isn't a 9th floor!). Neither elevator required room card activation, so in theory anyone could wonder in off the street and access all floors of the hotel. The breakfast selection was limited. Much more so than other Accor hotels I have stayed at. In summary, this hotel does not deserve to carry the Mercure brand. Accor should seriously consider re-branding this as an Ibis Budget or selling the hotel.

Dear Mr. B., Thank you for sharing such a detailed review of your stay. We are sincerely sorry to learn that your experience did not meet your expectations and your previous experiences at other Mercure hotels. We take your comments very seriously. Please be assured that we will carefully review these points to identify any necessary improvements. Regarding the elevators, we apologize for the inconvenience related to the small size and faulty display of one of them. We would like to inform you that one of our elevators is indeed larger and can accommodate up to six people. We will check the condition of the elevator display and consider any necessary repairs. For security reasons, we have a team that monitors people entering the hotel; in case of doubt, the person\'s identity is always requested. We deeply regret that you did not feel recognized for your Gold ALL status and that you were unable to enjoy the associated benefits. We will ensure that our team is better aware of the importance of recognizing our loyalty program members. We understand your disappointment and offer our sincere apologies for any inconvenience. We hope to have the opportunity to welcome you back in better conditions and offer you an experience that better meets your expectations and the Mercure brand standards. The Mercure Paris Gare du Nord Lafayette Team

Very welcoming staff who were very helpful as we encountered a problem with our flight from the UK.

Customer review rating 5.0/5

Robert P. Couples - Confirmed reviews ALL

The staff are a credit to the company. Helpful friendly and very supportive as we were delayed arriving due to our flight being cancelled

Dear Mr and Mrs P., We would like to thank you very much for your very positive comment and your excellent rating. We are delighted to hear that our staff were able to welcome you and help you through the inconvenience of your flight cancellation. We are very proud of our team and their commitment to providing exceptional service. Your compliments are the greatest reward of all. We are delighted that you enjoyed every aspect of your stay and look forward to welcoming you back on your next trip to Paris. Yours sincerely Team Mercure Paris Gare du Nord Lafayette

Well located near Gare du Nord and easy to find

Customer review rating 4.0/5

Michael S. Couples - Confirmed reviews ALL

Only an overnight stay but it was exactly what we required. Conveniently located near Gar du Nord and restaurants

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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Other web-users rate our hotel

  • 368 reviews 8.6/10 Location
  • 580 reviews 5.5/10 Room
  • 478 reviews 8.2/10 Service
  • 5 reviews 8.3/10 WiFi
  • 329 reviews 3.4/10 Comfort
  • 188 reviews 7.7/10 Cleanliness
  • 183 reviews 7.6/10 Breakfast
  • 91 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.