Novotel Wien Hauptbahnhof 4 stars

Customer review rating (ALL Rating) 4.6/5 3,004 reviews

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Canettistrasse 6, Garage Karl Popper Str 4, 1100 Vienna, Austria

Description

Hotel extras

  • Coworking space for creative workers

  • Spacious event area with superior equipment and space for up to 450 people

  • Fitness and spa area on the 19th floor with a fantastic view over the rooftops of Vienna

  • Modern city hotel directly at Vienna Central Station

Our accommodation(s)

Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6, Garage Karl Popper Str 4
1100 Vienna
Austria

GPS:48.18572, 16.37914

Telephone
Fax +43 1 90922661222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE FLAVE OF VIENNA

Experience gourmet Vienna at THE FLAVE - from modern haute cuisine to Austrian delicacies. Enjoy a la carte or the convivial Share and Eat in the urban living room with colorful tiles and an airy atrium.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,004 reviews

TripAdvisor Rating  4.3/5  1,051 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Elona E. Families - Confirmed reviews ALL

Top hotel with a very kind reception. Everything worked as expected. Nice SPA

Thank you very much for your kind feedback. We're delighted to hear that you enjoyed your stay, appreciated our central location, and experienced a smooth and welcoming reception. It's also great to know that you had the chance to enjoy our spa area. We hope to welcome you again soon. Best regards, Christoph Reservation – Novotel Wien Hauptbahnhof

Customer review rating 3.5/5

Laszlo K. Families - Confirmed reviews ALL

Breakfast is amazing with vegan options, I loved the kids room next to the breakfast area and the robot! Room is clean and quite (sound proof), city view is really picturistique at night. Bed is comfortable, however I prefer two single duvets. The hotel surrounding area is also clean, quiet and modern despite the central train station. If you travel with kids, the sofa bed is not so comfortable and the duvet is to small for two kids. The standard room is packed for four without office desk and chair. I don't like the hair dryer, it was weak, hot and old. The air conditioner was old-fasioned with manual analogue swither, it couldn't cool down the room and it was noisy. No fridge in the room. Overall rating is 7-8.

Thank you very much for your detailed and balanced review. We're delighted to hear that you enjoyed many aspects of your stay — especially the breakfast with vegan options, the kids’ playroom, the friendly robot, the cleanliness and soundproofing of the room, as well as the beautiful city view at night. It’s also great to know that our location near the central station left a positive impression despite its urban setting. At the same time, we truly appreciate your constructive feedback regarding the room layout and amenities. Sofa bed comfort & duvet size: You're absolutely right — for families with two children, the comfort and size of the sleeping arrangement are crucial. We recommend our connecting family rooms or Executive Rooms for more space and comfort during family stays. Hairdryer & air conditioning: Thank you for pointing these out. We understand that modern, efficient amenities make a big difference in comfort. Your comments regarding the hairdryer and the analog A/C system have been forwarded to our maintenance team for evaluation. Fridge in room: As a note for future stays, our Executive Rooms and Suites include a minibar with refrigeration, which might better suit your preferences. Your suggestion about offering two single duvets instead of one double has also been noted — we're happy to arrange this upon request during your next stay. Thank you again for your honest and thoughtful feedback. We hope to welcome you and your family again, with an even more comfortable and seamless experience. Best regards, Christoph Reservation – Novotel Wien Hauptbahnhof

Customer review rating 3.5/5

Jose P. O. Families - Confirmed reviews ALL

I stayed with my wife and two kids. Nice modern hotel, clean and comfortable. Good food at affordable prices. Very well located close to the main train station. I was disappointed with just one aspect: parking. The hotel doesn’t have its own garage but has a cooperation with an external parking conveniently located just below the hotel. The price offered at the hotel website was 25€/day. However, when I checked out, the price was higher. Although the 25€ price was clearly advertised on their website, the hotel did not accepted my claims and I had to pay a higher price. This was an unfortunate misleading information from the hotel.

Thank you for taking the time to share your detailed feedback. We're pleased to hear that you and your family enjoyed the overall comfort of the hotel, the cleanliness, the modern design, and the food — and that our location near the main train station served you well. At the same time, we sincerely regret the inconvenience and frustration caused by the parking situation. We understand how important transparency in pricing is — especially when this information influences your decision before booking. If the advertised price of €25 per day was not honored, despite being clearly stated on our website, this should have been handled more attentively and with greater flexibility. While the parking facility is operated by an external provider, we fully acknowledge our responsibility to ensure that all communicated pricing is accurate and consistently applied. Your experience will be reviewed internally with our team to ensure such discrepancies do not occur in the future. We also take note of your impression that, although the staff was correct and polite, the interaction lacked warmth — particularly during your attempt to clarify the pricing issue. This is not the experience we aim to provide, and we apologize if our response came across as dismissive. A respectful, guest-focused approach is something we continuously strive for. We truly value your feedback and hope you might give us another opportunity in the future to provide a more seamless and welcoming experience. Best regards, Christoph Reservation – Novotel Wien Hauptbahnhof

Customer review rating 4.0/5

Peter C. Families - Confirmed reviews ALL

All was good, except that minibar responsible guy came in my room without knocking on the door…it was surprised

Thank you for your feedback. We're glad to hear that overall you had a good stay, but we sincerely apologize for the two issues you mentioned. It is absolutely not acceptable for any team member to enter a guest room without knocking first. We take this matter very seriously and will immediately address it with our housekeeping and minibar staff to ensure proper procedures are strictly followed at all times. Your comfort and privacy are our top priorities. Regarding the TV, we understand that streaming services are important for many travelers today. While our current TV systems do not support direct access to platforms like Netflix or Disney+, we are reviewing options for future upgrades to better meet these expectations. Thank you again for your helpful comments — we hope to welcome you again under improved circumstances. Best regards, Christoph Reservation – Novotel Wien Hauptbahnhof

Customer review rating 4.0/5

Mate S. Families - Confirmed reviews ALL

Good quick weekend stay in a good hotel. Well located, new-ish. Staff forgot to set the children's bed, but it was rectified quickly.

Thank you for your feedback. We're glad to hear that you enjoyed your weekend stay and appreciated the hotel's location and modern feel. We apologize for the oversight regarding the children's bed — while we're pleased it was resolved quickly, it should have been prepared in advance. Regarding your check-in experience: you're absolutely right to expect a smoother process after completing online check-in. In most cases, it should significantly speed things up. However, due to local regulations or missing details, our team may still require a brief verification or additional signature upon arrival. That said, it shouldn’t take long — and we’ll review this with our front office team to ensure a faster and more efficient experience going forward. We hope to welcome you again soon — with an even more seamless arrival. Best regards, Christoph Reservation – Novotel Wien Hauptbahnhof

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Other web-users rate our hotel

  • 2,418 reviews 9.6/10 Location
  • 2,217 reviews 7.4/10 Room
  • 1,682 reviews 7.9/10 Service
  • 36 reviews 5.1/10 WiFi
  • 1,156 reviews 8.7/10 Breakfast
  • 944 reviews 8.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.