Mantra Gladstone 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,340 件のレビュー

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Mantra Gladstone - Image 1
Mantra Gladstone - Image 2
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Cnr Bell and O Connel Street, 4680 Gladstone, Australia

説明

ホテルのその他の情報

  • Superior hotel and apartment accommodation, perfect for short and long stays in Gladstone

  • 24 hour access to Fitness Centre

  • Various options for Dining from dining within the restaurant to ordering as Room Service

  • Links to the Community operated Yaralla Sports Club

  • Refurbished Conference rooms

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ホテル所在地

Mantra Gladstone

Cnr Bell and O Connel Street
4680 Gladstone
Australia

GPS:-23.855718, 151.271056

電話番号
ファックス +61 7 4979 8269

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,340 件のレビュー

トリップアドバイザーの評価  4.0/5  517 件のレビュー

2023エクセレンス認証

Comfortable stay

トリップアドバイザーの評価 4.0/5

neilandsuer2017 トリップアドバイザー認証口コミ

Room was good, staff friendly, disappointing restaurant,better off eating at the Shingle Inn located within complex, food there is very good with a great variety and good selection of menus. Good venue close to town, had three night stay.

Good afternoon neilandsue2017 Thank you for choosing the Mantra Gladstone and providing feedback from your stay With the details that I have been able to gain about your restaurant experience the team will work on ways to prevent further occurrences. It was great to hear that you enjoyed the Shingle Inn, which was opened earlier this year. We look froward to welcoming you back in the near future if travelling to or through Gladstone. Kind Regards Craig General Manager

Disappointed Returning Guest

トリップアドバイザーの評価 2.0/5

Rob F トリップアドバイザー認証口コミ

To say I am disappointed with my recent visit to the Mantra in Gladstone is an understatement. Lots of changes there since my last stay 2 weeks previous. If you want to securely park your car now cost $15 per night, if you want to eat in the Bistro now cost $42.90 per person and oh you must book. If you want to have breakfast in the Bistro you must book. Book for 2 nights and your nightly room charge differ, not by much just around $30??? The staff at breakfast were very abrupt and very unhelpful, cause I didn't have a booking. I was not informed at any time during booking the accommodation or on arrival that I needed to book for breakfast. And oh the food was also very ordinary, dinner in the Bistro, breakfast in the Bistro and the Shingle Inn no better. Try the Shingle Inn pumpkin you surely will be disappointed. All adds up to won't be going back any time soon, I have been staying there for many years but last visit has put paid to that happening again.

Good morning robf12017 I am sorry to hear that the changes to the property are not to your satisfaction. As a very regular guest there are components that have changed recently including the ability to park undercover in a secure car park. This does come at a fee now for Mantra guests, where Peppers guests' gain this as part of their package, but understand that it is shock to the system when advised of a charge for the first time. Bookings for the restaurant have always been required and even more so now that we have an additional 32 rooms to cater for within the two outlets. The price for dinner has increased for the first time in a number of years, but now has the live cooking station both of a morning for omelettes as well as dinner cooking noodles/pasta depending on the evening. The attitude provided by the staff is far from acceptable and will be discussed. Happy to discuss further your stay if you wish. I do hope through time you will provide us with the opportunity in welcoming you back to the hotel in the future. Kind Regards Craig

Awesome stay in mantra

トリップアドバイザーの評価 5.0/5

gagan k トリップアドバイザー認証口コミ

It was really a nice stay in the hotel. The girl who was working at night ( I forgot her name may be tayler) she was very helpful. The hotel was very clean and tidy from inside and outside. Ev charger is available in the parking which is great. Big parking area.

Good morning gagank436 Thank you for staying with us and providing us with details of your stay It was great to hear that you enjoyed the stay and that the staff, Taylor in particular, were able to make your stay memorable. We have a great team that work here and with the recent upgrades to car parking including the EV charging stations , dining options, the opening of the five star Peppers believe that our guests will be well catered for. Thank you again and look forward to welcoming you back in the near future. Regards Craig General Manager

Great accommodation

トリップアドバイザーの評価 5.0/5

Alison S トリップアドバイザー認証口コミ

Totally unprepared for how wonderful this place is- don’t be deceived by the outside appearance. The Mantra at Gladstone is high class, well set out and we thoroughly enjoyed our stay. Room was stylish, and the bed was comfortable. Staff were friendly and welcoming. Room rate was affordable and was great value for money . The cafe (Shingle Inn) makes great coffee . The location is convenient and parking is easy. We will definitely come back. Highly recommend. Thank you 🙏

Good afternoon alisonsA1650VX I am glad that we were able to exceed your expectations. We do receive similar feedback, not expecting the quality and service levels within regional Queensland. The team are proud of working here and certainly shows when they gain comments of how welcoming and friendly they are to guests. We are continually looking to increase the offerings to our guests, which has recently seen the introduction of the Shingle Inn and will next week see the first five star property within Central Queensland, Peppers Gladstone, open it doors. I believe that the service levels provided by the team already match the five star rating and look forward to welcoming you back to the Mantra or even the Peppers Gladstone in the near future. Safe travels Kind Regards Craig General Manager

Nice place for a night

トリップアドバイザーの評価 4.0/5

g s トリップアドバイザー認証口コミ

Great room, but the restaurant offering was very poor. Previously, you offered a table service restaurant with great food. Now, you have a buffet with cold and tasteless offerings, you have to go to the bar yourself to order drinks. The only bonus dinner was being able to pay extra to self cook a very tasty steak. Breakfast was equally bad. Standards have reduced significantly since previous visits

Thank you gs969 for your support and providing us with feedback from your recent stay There have been further changes to the restaurant since you were here including table service for beverages, a live cooking station for pastas and stir fry's for dinner and omelettes for breakfast. The hot rock remains and is still a big winner for guests. Your comments have been passed through to the appropriate team to be aware of and monitor moving forward. Thank you again for taking the time in providing us with feedback and look forward to welcoming you back and hearing your thoughts on the recent changes to the restaurant. Kind Regards Craig General Manager

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