Mercure Rome West

Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.1/5 405 reviews

See on a map

Description

Hotel extras

  • Aloe SPA CLOSED because of government provisions.

  • Free indoor garage

  • Possibility to rent a car for a fee

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

  • BUS:  705 CEFALONIA GIORDA

  • METRO:  B EUR FERMI

  • By plane

    ROMA FIUMICINO At 22.5km / 13.98 miles - Shuttle free

  • By train

    STAZIONE TERMINI At 18km / 11.18 miles

GPS:41.785923, 12.434851

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DE GUSTIBUS

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  405 reviews

TripAdvisor Rating  3.5/5  1,474 reviews

We overstayed our welcome

Customer review rating 2.0/5

Ms Couples - Confirmed reviews ALL

I have done this Twice already (I am not sure why it’s not sending to you) To recap, We LOVE Mercure hotels. Have been to a few of them. Please take this hotel off of your list of Mercure hotels. With the exception of Jose (reception desk), All of the drivers and Maura (breakfast server), everyone there hates their job. These few people are exceptional! They deserve to be in a prestigious Mercure hotel. I am sorry but I am tired of writing this over and over, However I will summarize: Shuttle service is never available — please remove it from the list of services. When it is, the drivers are Amazing! Rude servers at breakfast, they’re just tired or miserable. Pay them better please. I don’t know why they work there if they don’t want to. Rude cleaning lady, refused to give me a paper cup for coffee. Very weird. (She wasn’t the lady on my floor, I had forgotten to request an additional paper coffee cup. This lady was on a different area, but told me No) Bartender accused my husband of not paying his drinks, when he had the receipt! Hotel didn’t request our taxi for our early flight the last day and said they would bag a breakfast since we Paid for a breakfast… none of which occurred. Luckily Jose was there that morning and quickly requested a taxi and the taxi hurried to get us to the airport! Just random, bizarre, unwelcoming things to happen when you PAY to be somewhere. We love Roma and will return, but we will never stay here again.

Dear Maria S., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In understand that our hotel and all our services don't have satisfied your expectation and for this I ensure all my effort to improve all single point that are you reported, but fortunately I can ensure you that a lot of part of our guests appreciate our Hotel and our Hospitality, anyway and surely we will put all our efforts to improve again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Comfortable and pleasant

Customer review rating 4.0/5

M Solo - Confirmed reviews ALL

Room was very clean and comfortable. Staff were friendly.

Gentile Signor F., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso il Mercure Roma West. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. In attesa di accoglierla nuovamente, Le porgiamo cordiali saluti. General Manager Domenico Visicchio

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Expensive Laundry

Dear Fernando I., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. But we have a price list of Laundry service in the room and anyway for to meet your expectation we have applicate a discount. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Customer review rating 3.5/5

Adriana C. Business - Confirmed reviews ALL

Overall we had a good stay. The ac in room 550 was extremely noisy at night time. Like a banging sound which woke me up regularly. It needs attention.

Dear Adriana C., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback.I'm sorry for the problem with AC, I ensure you the urgently solvey of this problem, sorry again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

God stay but noisy room

Customer review rating 3.5/5

Dario Business - Confirmed reviews ALL

The room was noisy and the curtains were too short and the sun, early in the morning, filtered through the curtains woke me up at 5 AM. I hate to wake up early in the morning on holidays. The second thing is that the swimming pool is closed.

Dear Dario B., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback and the suggestions that are very important for us. I ensure you all my effort to improve the point reported. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico VIsicchio

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in ROME