顿河畔罗斯托夫中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,005 评论

顿河畔罗斯托夫中心美居酒店 - Image 1
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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 市区位置

  • 免费无线网络

  • 家庭房

  • 酒店餐厅

  • 2 间会议厅

我们的客房

酒店位置

顿河畔罗斯托夫中心美居酒店

Voroshilovsky prospekt 35/107
344002 顿河畔罗斯托夫
俄罗斯联邦

GPS:47.222531, 39.718705

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

D'ADJEMOFF

Start your day with breakfast, or enjoy lunch or a delicious dinner in our restaurant serving French and international cuisine.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,005 评论

TripAdvisor 评级  4.5/5  464 评论

Wonderful

Tripadvisor 评级 5.0/5

uincecik 商务住宿 - 经 TripAdvisor 认证的评论

Location is great. They have very good and big rooms. Very silance. They have very good and delicious breakfast. Friendly staff. Only megative thing is they don't have user friendly internet connection. They don't have private parking space.

Dear uincecik, Thank you very much for rating our team at the Mercure Rostov-on-Don-Center! We are very glad that you appreciated the services provided and were able to have a good rest. I will definitely pass on your warm words to colleagues, this is the best motivation! We have own parking space at 40 meters next to the hotel and are always ready to open it to our guests if there is a free rooms. You only need to inform the reception desk of the car model and number. We look forward to your visit again! Best regards, Natalya Kovalchuk General manager

Everything matches the description on the hotel page

Tripadvisor 评级 4.0/5

ovspark 家庭住宿 - 经 TripAdvisor 认证的评论

A very experienced traveler and I can say about the Mercure Rostov on Don Center - there are practically no complaints. Everything matches the description on the hotel page - location, quality of services, cleanliness, comfort, staff, breakfasts, etc. They don't hide anything, no surprises. Yes, not cheap, but the quality matches the price. Noisy - on the avenue, we lived with windows on the adjacent street - you can still hear the noise. It's chilly - there is no coil in the bathroom, there are no batteries in the room - heating is centralized through air conditioning, it was chilly.

Dear ovspark, Thank you for your feedback about your staying at Mercure Rostov-on-Don Center Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Natalia Kovalchuk General Manager

Great hotel usually, weird check in on last visit

Tripadvisor 评级 4.0/5

Dmitry Z 家庭住宿 - 经 TripAdvisor 认证的评论

Receptionist repeatedly insisted that I booked a standard room while I booked privilege. Had to show a booking confirmation to resolve. Otherwise hotel is excellent: great location, rooms, breakfast. Even parking is available now: as far as I can remember it didn’t exist few years ago.

Dear Mr. Dmitry Z, Thank you very much for rating our team at the Mercure Rostov-on-DOn-Center! We are very glad that you appreciated the services provided and were able to have a good rest. I will definitely pass on your warm words to colleagues, this is the best motivation! We look forward to your visit again! Best regards, Natalya Kovalchuk General manager

Corporate New Year Party

Tripadvisor 评级 4.0/5

abroadsos 商务住宿 - 经 TripAdvisor 认证的评论

The room was spacious, and the bathroom was medium. The hotel is a bit noisy at night. The breakfast is full and diverse. As for the spa it was cold - like 43 degree sauna and I have twice asked to raise the temperature, which didn't work.

Dear guest, I am appreciating that you find free time to leave a feedback about our hotel. Here at Mercure we constantly work on the best quality of service for every guest. We will pay attention to notes you left during your accommodation and hope at your next visit all services will be at the highest level. Hope to see you at Mercure Rostov-on-Don Center again. Sincerely yours, Natalia Kovalchuk General manager

Average experience

Tripadvisor 评级 3.0/5

Cliente_esigente Solo travel - 经 TripAdvisor 认证的评论

Every employee was really kind and professional, however there are some issues. Please find here below my experience (room 712). The buffet breakfast was good and fresh, good choices. The room was very clean. CONGRATULATIONS to housekeeping! The room furniture and decorations were a bit old kitsch style! Not really Mercure international standards rooms. Sleeping quality was also not so good, mainly due to poor quality of pillows and noises from outside street (isolation of the windows?). The room was initially cold and I needed to contact the reception 2 times. The reception confirmed me that it was the maximum temperature possible. The hotel bar was offering ONLY international drinks/beers, which is pretty weird for a bar/restaurant that is advertised to propose "international and local cuisine"?! I asked to change one note of 5'000 RUB (= ca. 70EUR) at the reception but they refused without helping. The hotel was generally speaking average, but insufficient quality for the price paid. If you are looking for international service, please double check other hotels.

Dear Mr.Cliente_esigente Thank you for taking the time to leave such a detailed comment. The team of our hotel does everything possible to make guests happy with their stay. I am very sorry that you were uncomfortable and noisy sleeping at night in your room. Very sad to hear that your room was not warm enough. We will take note of this problem and will solve it. We don't always succeed in changing cash, since usually everyone pays with credit cards. When we have such an opportunity, we will gladly help our guests with any problem. We really hope that you will come to visit us again. We will be waiting for you! Sincerely, Kovalchuk Natalya General Manager

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其他网络用户评价我们的酒店

  • 453 评论 8/10 位置
  • 662 评论 7.9/10 房间
  • 541 评论 9.3/10 服务
  • 12 评论 5.6/10 上网
  • 443 评论 9/10 早餐
  • 228 评论 7.1/10 清洁度
  • 170 评论 7.4/10 食物
  • 82 评论 7.5/10 氛围

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