Novotel Toulouse Centre Wilson 4 stars

Customer review rating (ALL Rating) 4.3/5 1,315 reviews

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Description

Hotel extras

  • Awarded the "Green Key 2023" certificate

  • Fully equipped, light-filled meeting rooms-free high-speed WiFi

  • Catering available in partnership with "La Brasserie Le Capoul"

  • Paid public car park near the hotel - Sauna - Hammam - Fitness room

  • Lounge bar and cozy seating area - Video games and indoor games area

Our accommodation(s)

Hotel location

Novotel Toulouse Centre Wilson

15 Place Wilson
31000 TOULOUSE
France

GPS:43.605235, 1.447107

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

JUNGLE

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together for a perfect moment. Enjoy a break

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,315 reviews

TripAdvisor Rating  4.0/5  1,823 reviews

Good Stay, I loved the hotel

Customer review rating 5.0/5

M. Business - Confirmed reviews ALL

Rooms are neat and clean and staffs are behaved with us friendly and good

Dear client, We thank you so much for taking the time to leave a feedback after your stay in our hotel. We are so glad to see that you had a great time with us and hope to see you once again in the future. Wishing you a beautiful day The Novotel Team

Well located in the center of town

Customer review rating 3.5/5

Angel Business - Confirmed reviews ALL

Carpeted hotels smell which degrades the experience of the customers. Also more AC outlets should installed in the rooms, nowadays more electronics are used therefore outlets are important.

Small things ruined the stay

Customer review rating 3.5/5

Frank Families - Confirmed reviews ALL

A nice hotel in an excellent location. Big comfortable rooms, a nice communal area, friendly professional staff. However a couple of things soured our experience. Firstly, an afternoon that we were trying to rest we got a call from reception asking if they could send a repairman to work on our bathroom door. We had not complained about the door. I said no and that we did not want to be disturbed. An hour later when we were asleep, a repairman knocked on our door and woke us up. I find it totally unacceptable to be disturbed in our room especially after specifically asking not to be disturbed. The car parking arrangements are a bit of a disaster. It's not very close to the hotel, it stinks and is very busy. We paid the parking fees at the hotel, and we're given a card with instructions on how to get out of the carpark (indicating previous problems) . We followed the instructions and couldn't get out of the car park. The option of the 10 minute walk back to the hotel was annoying but luckily one of the car park staff helped us and after a good while eventually let us out. This delayed our departure by over half an hour and ruined the end of our holiday and perception of the hotel. I shall return to Toulouse but not to this hotel!!

No parking

Customer review rating 2.5/5

Joan Families - Confirmed reviews ALL

Difficult to arrive by car and without parking places available the days I was staying (I ask it before booking and I was told there was a parking next to the hotel, but at the arrival it wss closed)

Good location, clean, but average service

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Some staff were very warm while some others can neither speak English/any other language nor can they smile. Also, the hotel does not provide any personal amenities except for shampoos and body/hand wash. No toothpaste, tooth brushes nor slippers. Only instant coffee available in room, and no welcome drink or all-day coffee in the lobby. Not really qualified as a 4-star hotel. 3.5 is fair.

Dear client, We thank you for taking the time to leave a feedback after your stay with us ! We are sorry to hear that it was not up to your standards. Note that we do propose toothpaste, toothbrushes,... and other amenities for those who need it. Those are available at the reception desk when needed. Other room categories offer free drinks among many things. Do not hesitate to call for more information concerning all the amenities and we would be glad to help you in the future. Wishing you a happy New Year ! The Novotel Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 473 reviews 8.8/10 Location
  • 680 reviews 6.3/10 Room
  • 575 reviews 8.3/10 Service
  • 10 reviews 4.8/10 WiFi
  • 302 reviews 6.4/10 Breakfast
  • 187 reviews 5.5/10 Cleanliness
  • 167 reviews 4.1/10 Amenities
  • 105 reviews 4.5/10 Food

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