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ibis Lisboa Parque das Naçoes Hotel 3 stars

Customer review rating 4.5/5 7,160 reviews

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ibis Lisboa Parque das Naçoes
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+ 13 Services

Hotel extras

  • Located just 0.6 miles (1 km) from the terminals at Lisbon International Airport

  • 219 yards (200 m) from the MEO Arena multi-purpose venue

  • 164 yards (150 m) from Lisbon International Exhibition Center (FIL)

  • 437 yards (400 m) from Europe's largest Oceanarium

  • 24-hour snacks available at the ibis Kitchen Lounge

Hotel location

ibis Lisboa Parque das Naçoes

RUA DO MAR VERMELHO
LOTE 1 07 2 2
1990 203 lisboa
portugal

Tel: +351210730470

Fax: (+351)210/730479


Check-in from 12h00

Check out up to 12h00

  • ORIENTE :  LINHA VERMELHA ESTACAO ORIENTE

  • By plane

    LISBOA At 4km / 2 miles

  • By plane

    PORTELA At 4.1km / 2.55 miles

  • By train

    ESTACAO DO ORIENTE At 0.5km / 0.31 miles

GPS :38.771099, -9.09683

Hotel services

IBIS KITCHEN Non contractual photo

Discover our new Kitchen concept; simple, quick, tasty and healthy. A hot and cold drinks and light snack service is available to guests 24 hours a day.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 113 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 24 connecting rooms
    • 113 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed internet
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Well-being
  • IBIS FITNESS
    • Nearby
Family
  • Services for children
    • Video game area

Our accommodation(s)

Our guest reviews for
ibis Lisboa Parque das Naçoes

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,160 reviews

TripAdvisor Rating 4.0/5

1,244 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good room and good location

Customer review rating 5.0/5

Carlos R. D. Friends - 14/10/2021 Confirmed reviews ALL

It was good to stay in ibis Lisboa Hotel Good location

Dear CARLOS D., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Good stay but...

Customer review rating 4.0/5

Dea Friends - 11/10/2021 Confirmed reviews ALL

I called to the hotel to make my booking and Sergio was exceptional! Very friendly. Someone staff called me to confirm my booked. I asked to leave a reminder at reception to give me the iron at check-in. It is not happened. I had to go back to reception to get the iron. The iron was all black on the ironing part. My dress was black but if it was white I might have had problems. The hair dryer is terrible, it has low power. We only stayed one night. The mattress was very comfortable. Thank you

Dear ANDREA DOS SANTOS G., Very grateful for the time dedicated to your comments after your stay in our unit. We share your comments with our team and in particular with Sérgio Mendes. I'm sorry about the inconvenience with the iron and it was put out of immediate use so we bought a new one. As for the hairdryer, in the next stay, ask for a substitute also at the reception, it is true that the ones in the rooms are not of great power, but we have others. Glad to find the bed to your liking. We look forward to welcoming you again and bringing together all the good points. Best regards Sincerely, Sylvie Lopes Directora

Well located

Customer review rating 5.0/5

Anonymous Business - 05/10/2021 Confirmed reviews ALL

It was a nice hotel, everything was just fine. WiFi worked well, breakfast was very good and the stuff were kindly.

Dear NANNA V., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

The hotel is very well located, clean and safe, I enjoyed my stay in there.

Customer review rating 4.5/5

Nina N. Solo - 29/09/2021 Confirmed reviews ALL

Hotel staff is very professional and friendly. Always helpful.

Dear NINA N., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Noisy, dirty and poor breakfast

Customer review rating 1.0/5

Radek Couples - 29/09/2021 Confirmed reviews ALL

The hotel.has great location close to Lisbon Oriente. This was the main reason we chose it. I stayed in many Ibis Hotels and as an ex Accor employee I was really disappointed by this hotel. Check in was ok. Tje room was very dated and needs a refurb. We found hair on the toilet and in bed sheets. Unacceptable! A lot of noise from the street at night. Hotel needs new sound proof windows. There was no hot dishes for breakfast and not even 1 vegetable (tomato or cucumber) to put on your bread. Maybe the hotel is doing savings on food? Waitress was rude when she asked me for my room number. I told her that her colleague had just asked me about it. Instead of checking with her, she became confrontational. Poor training. If had time, I would speak to the manager of the hotel. This is not a hotel on par with other Accor/ Ibis ones. Very disappointed.

Dear RADOSLAW S., Thank you for the extensive detail of your comments, I am sorry that your experience did not meet your expectations; I verified that your check in had been carried out by our assistant director (at the late check in time) with many years of practice. As for the room, we are sorry but a contact from you and would have immediately had another room for an overnight stay without any embarrassment, even if this type of event has not occurred with the teams responsible for cleaning the rooms. At breakfast I confess that I will disagree with your food saving comment, as it is not policy at all, neither the brand nor the hotel and much less mine as director, we have a well-stocked breakfast for an IBIS hotel like a basket at the entrance with seasonal fruits, vegetables, tomatoes, cucumber and ginger which are also the bases of our flavored waters, variety of bread and pastries, variety of cheeses and cold meats, hot pancakes and freshly made orange juice , hot drinks, cereals, yogurts and gelatins, vegetable drinks, lactose-free milk. The room occupied by you has been occupied regularly and there have never been any complaints about the window, we will nevertheless check the setting of the window. Constructive criticism helps us to always improve our service provision. The team is formed and well formed, hardworking and committed so I cannot accept such rude criticism. I regret that you did not request my presence, I was already at the hotel at the time of your departure, we would have surely found solutions so fast and simple! Best regards Sincerely, Sylvie Lopes Directora

Good location

Customer review rating 3.0/5

Doctor A. K. Couples - 18/09/2021 Confirmed reviews ALL

Staff very good, assigned room (713) very poor. Zero view, very noisy.

Dear ARVID K., Thank you for telling us about your experience at ibis Lisboa Parque das Nações. I regret that your experience did not meet your expectations; allow me to express our apologies. At Ibis, we strive daily to provide a superior service experience for every customer; therefore, your feedback is very important to us. It was also for this reason that he was awarded a PREMIUM room with complimentary espresso, tea and water machine. However, we will continue to improve these aspects to better meet your expectations. We thank you for sharing your concerns and hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvie Lopes Directora

Clean and well organised

Customer review rating 5.0/5

Anonymous Business - 11/09/2021 Confirmed reviews ALL

Very handy location to the conference centre. Clean and organised, just what I expect from Ibis!

Dear IRENE H., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Great location very close to the Oriente train station.

Customer review rating 5.0/5

Don -. T. W. U. Couples - 09/09/2021 Confirmed reviews ALL

Very com comfy beds and room. Staff was great!! Nice food and bar service down stairs. The location was very safe with areas bars and walking areas near the old 98 Expo site.

Dear DONALD S., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Great stay in Lisboa

Customer review rating 5.0/5

Barto Business - 08/09/2021 Confirmed reviews ALL

I spent only night at this hotel but I was really happy with the experience. The staff is friendly and reliable. The food served for breakfast and at any other time is very good. The room clean and the place itself quite. What is more, the hotel is located in a really convenient place: 5min walk away from the shopping mall Vasco da Gama or Oriente train and bus station. It is also easy to get to the airport as at Oriente there is also a metro stop. If I had some more time, I would surely enjoy a walk up and down the Tejo river which means I should go back. And I hope I will.

Dear BARTLOMIEJ P., Great pleasure to read your comments after your night in our hotel unit. We have a sense of belonging, the whole team works with the heart to deserve without a shadow of a doubt these very special comments for us. I am very pleased to see that your stay lived up to your expectations and we hope to have the pleasure of seeing you again soon. You are absolutely right, the tours both in the Parque das Nações Marina and in the Telecabinas are a very serene and pleasant experience here in the area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Consistency at its best!

Customer review rating 5.0/5

Mike T. Business - 03/09/2021 Confirmed reviews ALL

As always, a great experience. Good price, a very well maintained facilities and great service from the receptionist to the room attendant. I really mean it as I am a senior hotel consultant. Well done to everyone.

Dear MAIQUEL T., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Enjoyed our stay

Customer review rating 4.5/5

B. Families - 22/08/2021 Confirmed reviews ALL

We had a pleasant stay at the hotel, with good and safe facilities. It is well located beside shopping and transport.

Dear MACNAMA B., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Very good stay

Customer review rating 4.5/5

Elisheva B. A. Couples - 27/07/2021 Confirmed reviews ALL

The staff was extremely nice and welcoming, the room was very clean (please thank the cleaning lady) and the environment are most friendly.

Dear Menahem B., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Outstanding……no words to describe…top top

Customer review rating 5.0/5

Mário R. D. M. M. Solo - 18/07/2021 Confirmed reviews ALL

It’s like be at home with family…..the stuff is amazing, always smiling and ready to help. Highly recommended……

Exmo Senhor Mário M., Agradecemos os seus comentários no seguimento da sua estada no ibis Lisboa Parque das Naçoes. Foi com prazer revê-lo aqui na nossa unidade hoteleira, e muito gratificante ainda recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, em breve, e já com toda a sua maravilhosa familia, queira aceitar os nossos melhores cumprimentos. Sylvie Lopes Directora

Good hotel

Customer review rating 4.0/5

Helge Couples - 17/07/2021 Confirmed reviews ALL

The stay was good as usual. Well located hotel. On the minus side; The breakfast was not the best and we had some trouble with the wifi the last morning. The staff did not give us a lot of info.

Dear HELGE J., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Minor issues, easily sorted

Customer review rating 4.0/5

Sofia S. Solo - 07/07/2021 Confirmed reviews ALL

Minor issue with room allocation which was sorted. Upon check in asked for a quiet room and away from the elevator. However the lady allocated the room overlooking the main street. There was massive noise from cars during the afternoon, and didnt ask to move cause thought it would quiet down in the evening. It didnt. At midnight Rang the front desk, and after some back and forth, the Receptionist gave me a new room overlooking a back street which turned out to be super quiet. Kudos to him.

Exmo Senhor Sofia S., Agradecemos os seus comentários no seguimento da sua estada no ibis Lisboa Parque das Naçoes. Foi com prazer que recebemos as suas felicitações e comentários sobre a torca do seu quarto. Não deixaremos de partilhar os seus comentários com toda a equipa . Fico satisfeita em verificar que após o seu pedido houve uma troca de quarto e que melhorou a qualidade de descanso. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Sylvie Lopes Directora

Really smart and comfy room

TripAdvisor rating 5.0/5

brianuk2020 29/10/2020 TripAdvisor review

I was only on site for 10 hours but they hotel completely suited my needs., Modern hotel. Very clean room with good bathroom and shower and excellent bed, Handy for Orient train and bus terminus. Would use again, no doubt.

Dear brianuk2020, Thank you for this time dedicated to comments after your stay in our hotel Ibis Lisboa Parque das Nações. I am happy to verify that all the daily efforts of our small team today are rewarded here. We look forward to welcoming you again, Best Regards Sylvie Lopes Manager

Convenient location

TripAdvisor rating 5.0/5

879rickc Couples - 12/01/2020 TripAdvisor review

This hotel is close to transit, shopping and entertainment in north Lisbon. This was our fourth visit to the property, and its convenience is superb. The rooms are small but clean and breakfast is substantial.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sylvie Lopes

Very nice hotel with very good location

TripAdvisor rating 4.0/5

antmesquita Solo travel - 24/11/2019 TripAdvisor review

At the moment you are booking over the internet,one should get a warning regarding parking,because it´s very difficult to park in that region of Lisbon.Since the hotel has only twenty parking places,the customer should get a warning if there is no possibility to park

Dear Guest We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Sylvie Lopes

Review of the Ibis Parque das Naçoes Hotel in Lisbon

TripAdvisor rating 4.0/5

lritto44 Solo travel - 10/10/2019 TripAdvisor review

The reception, the room and the bar-restaurant were good. Staff was friendly and very helpful. The hotel was very clean. I think breakfast could be improved. The fact that the hotel is close to a metro (subway) and railway stations is an added value because it allows guests of the hotel to travel easily to any part of Lisbon.

Dear Iritto44 I enjoy reading your comments after your stay in our hotel, I would be sure to share with our entire team. Looking forward to seeing you again Best Regards Sylvie Lopes

Could be better

TripAdvisor rating 3.0/5

Jackie S Family - 07/10/2019 TripAdvisor review

Straightforward service, not partucularly warm or friendly. Just a place to sleep and definitely only for a very short stay. Taking the no frills approach a little far. Credit to a manager Sergio Mendes who was helpful.

Dear Guest Thank you very much for taking the time to comment after staying in our unit. I regret the embarrassment you may have encountered, a pity that you have not had the opportunity to receive the dedicated service that is naturally happening to our teams.I note that he still had the intervention of Sergio Mendes who apparently resolved some necessary occurrence during his stay. However, I hope to have the pleasure of your next visit, I can assure you that our teams will do their best to demonstrate generosity and attention at every check in. I regret that this was not the case with you. Available for any additional information Best regards Sylvie Lopes General Manager

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