Mercure Rosa Khutor 4 stars

Overall nothing to complain. But in the edges there is room for improvement, considering your house a 4 star place. For example the following. I complained about a lamp that made some disturbing noise when switched on. I believe someone came to fix it, but in fact, the noise didn't disappear. The breakfast cook did not speak English at all as it seems. It was not easy to communicate, apart from pointing at ingredients for an omelette. The hotel overall seems not to have any rule of conduct regarding guests with small kids. In fact they are everywhere and most of them kids and parents lack of education. They behave as if they where alone in the planet and even complain of they are asked to be more quiet in the dining room. A disgusting way of educating kids and hence the hotel should define some guidance and instruct the 'chef de service' to assign the guests with kids accordingly. This, however is not a detail. If you ignore this issue, your guests soon will only be families with kids. It's not a problem with me, I can always stay in another hotel, but nasty kids families, on the long run, will make your own employees go crazy, which will lead to lower service quality etc. Thank you for considering some improvements going forward.

Please, solve the problem with irons.. 1 iron for the floor is extremely not enough...

Very nice room, perfect facilities, esp. ski storage. Great breakfast options. Location is very convenient - 5 mins to the lifts.

The location is perfect for ski sports: ski room exit is just 5 min to ski lifts. The staff is hospitable. The rooms are modern, although they are a bit cramped. Make sure you asked to have your room cleaned before leaving to ski pistes. The breakfast is very delicious with a variety of choice of food and beverages. The spa is very-very small. There is Turkish hamam and a small pool, but during the evenings it is almost impossible to enter as well as sit and wait in the queue.

Very good

Very positive: sauna, swimmingpool and masage. Room and location very near skilift. Medium positive: breakfast, very good vareity, but medium quality.

Very good time. Rooms are very nice, Rich breakfast. Very nice. helpfull and polite staff. The spa was a bit poor

In general was very good, except choice of food in restaurant (not breakfast) - expect more choice of food and more local dishes in menu

We came back to this hotel, because we like it. Overall experience was great, except one problem, in the last few days we noticed a cigarette smoking smell in the room. We checked if it's coming from the street or from the corridor, but we couldn't find where it coming from, it's like it was inside the room. We left the room with open windows for ventilation and partly it helped, but the smell always came back after the windows were closed. We also informed the consierge about it, she told us that she would try to investigate it.

Fine hotel, well kept, very fresh,

We had 3 days only for a business event and some team building entertainments. The hotel staff helped us to reach all our goals. Nice conference rooms, good room-service and reception service. Good meal in the hotel restaurant and nice spa-zone. We didn't have a lot of time for rest. But we've managed to take a lot of good impressions and emotions. Thanks a lot to the hotel staff.

I would discribe the service as an average one. Some problems were fixed only after second or fird call to the reception.

Overall decent experience at the hotel. Good location, ok breakfast, not the best experience overall

Hotel is in good location, at the center of Rosa Khutor. The staff had very poor English and it was hard to communicate..The breakfast was decent, not great and not amazing.The worst part was the beds.., the mattress was probably the worst I have ever experienced at a hotel, super soft and made me wake up with back pain every morning!

Perfectly relaxed atmosphere in the place where the nature is beautiful and the scenery is fantastic. Comfortable and clean room, exceptional service, excellent breakfast.