To be honest, you should definitely renovate this hotel, the room was awful, the only good thing in the hotel was the service, unfortunately I wouldn’t repeat this experience because of the age of the furniture in our room at least

We have been promoted to lux room ude to birthday of one f friends. Fantastic location, close to bus station and good restaurants. Breakfast are various and very delicious: everybody can find what you wish. It was so nice to warm up in sauna in the evening. Swimming pool was not so big but enough for swimming. Luckily we got a late check-out. Maybe need to provide the secoond pillow as only one is not enough high. Defintely will back to Mercure next time.

Very good service, exellent breakfasts. Dinner was tasty, but not with big choice of meal.Very comfortable time of breakfast and dinner.Unfortunately, during our stay the pool was closed.We were glad to meet very kind and helpful staff.

Great location for visiting best Rosa Khutor attractions and eateries. Very welcoming reception. Well maintained hardware. Great breakfast.

Nice hotel, great rooms and awesome service. Really liked the swimming pool there, even it was kind of crowded in the evening. And a coffee machine in the hotel room was just one could wish for!

"clean my room" worked super bad. did not change towels and shower accessories. Blockage in the sink. No vertical opening of windows, which is important in case of mountain-dolly wind.

I've got upgrade for my room at my bday. Thanks to the whole team that made my day the best

Location and services were really good. Also the staff in the hotel was very friendly and reacted promptly on all requests. Some facilities inside rooms and common areas needs refreshment, e.g. inroom carpet, sofa, commons shower in swimming pool. Overall we had quite a good impression from staying at Mercure Rosa Khutor.

A great experience, cozy rooms with everything needed, accurate and generous room service - the stock of water bottles was renewed every day.

we stayed in this hotel few years ago and were completely satisfied , that is why we took the same hotel this year. we booked hotel in advance and checked all additional charges, which will come during the stay - in written form hotel sent me info about prices for breakfast and proposed to pay it on reception. I was unpleasantly surprised when reception asked me to pay higher price then hotel fix in booking confirmation. second, we had a dinner in the hotel's restaurant and waiter put in receipt additional position, which we didn't order -- that was really bad experience in 4 starts hotel. and finally, room was very small for 4 persons stay, I saw next room on the floor with the same standard, which is much bigger -- would be great if hotel checks reservation and give a room which is appropriate guests. last points is quantity of service in the room -- one day there wasn't cleaning in the room, we pay almost 300 euro per night and was really upset to see room in the evening after come back from ski without cleaning...

We were met with gentle kind hotel workers, mostly in reception, and house keeping. Location is a little too long to walk with Ski boots, and there is not any "shuttle service". Hotel's design is nice and appealing. Breakfast is very un comfortable to find a seat, as many seats are not fit because seat is way too low for the table ~ you may find yourself sitting low and your chin almost touching the table. The staff in Breakfast was tierd and not helpful as rest of the staff in the hotel. Facility for Ski storage was useful. The massage service, swimming pool were friendly and clean.

Hotel is located in the heart of Rosa Khutor near to main ropeways to the mountains and on the embankment of river what makes it good both for skiing and walking during evenings. Comfortable and clean rooms, cozy lobby. Special words about restaurant: very good choice for breakfast and very delicious and interesting ,weals for dinner and lunch. Very friendly stuff. As I was with two kids it was a great to have big swimming pool the same roof.

The hotel is in a good location and ther arr Nice rooms and nice staff, but not enough food for people with gluten alergy and the spa is not good, the pool is cold and ther is no jacuzzi plus the sauna is guys and girls separately.

I liked our stay in Mercure Rosa Khutor. Enjoyed using: pool, hamam, restaurant Less successful experiences: room is too small for a family, view was less good as window direction was to the mountain

Hotel is in good location, at the center of Rosa Khutor. The staff had very poor English and it was hard to communicate..The breakfast was decent, not great and not amazing.The worst part was the beds.., the mattress was probably the worst I have ever experienced at a hotel, super soft and made me wake up with back pain every morning!