Mercure Rosa Khutor 4 stars

I've got upgrade for my room at my bday. Thanks to the whole team that made my day the best

Location and services were really good. Also the staff in the hotel was very friendly and reacted promptly on all requests. Some facilities inside rooms and common areas needs refreshment, e.g. inroom carpet, sofa, commons shower in swimming pool. Overall we had quite a good impression from staying at Mercure Rosa Khutor.

A great experience, cozy rooms with everything needed, accurate and generous room service - the stock of water bottles was renewed every day.

we stayed in this hotel few years ago and were completely satisfied , that is why we took the same hotel this year. we booked hotel in advance and checked all additional charges, which will come during the stay - in written form hotel sent me info about prices for breakfast and proposed to pay it on reception. I was unpleasantly surprised when reception asked me to pay higher price then hotel fix in booking confirmation. second, we had a dinner in the hotel's restaurant and waiter put in receipt additional position, which we didn't order -- that was really bad experience in 4 starts hotel. and finally, room was very small for 4 persons stay, I saw next room on the floor with the same standard, which is much bigger -- would be great if hotel checks reservation and give a room which is appropriate guests. last points is quantity of service in the room -- one day there wasn't cleaning in the room, we pay almost 300 euro per night and was really upset to see room in the evening after come back from ski without cleaning...

We were met with gentle kind hotel workers, mostly in reception, and house keeping. Location is a little too long to walk with Ski boots, and there is not any "shuttle service". Hotel's design is nice and appealing. Breakfast is very un comfortable to find a seat, as many seats are not fit because seat is way too low for the table ~ you may find yourself sitting low and your chin almost touching the table. The staff in Breakfast was tierd and not helpful as rest of the staff in the hotel. Facility for Ski storage was useful. The massage service, swimming pool were friendly and clean.

Hotel is located in the heart of Rosa Khutor near to main ropeways to the mountains and on the embankment of river what makes it good both for skiing and walking during evenings. Comfortable and clean rooms, cozy lobby. Special words about restaurant: very good choice for breakfast and very delicious and interesting ,weals for dinner and lunch. Very friendly stuff. As I was with two kids it was a great to have big swimming pool the same roof.

The hotel is in a good location and ther arr Nice rooms and nice staff, but not enough food for people with gluten alergy and the spa is not good, the pool is cold and ther is no jacuzzi plus the sauna is guys and girls separately.

I liked our stay in Mercure Rosa Khutor. Enjoyed using: pool, hamam, restaurant Less successful experiences: room is too small for a family, view was less good as window direction was to the mountain

Good location. Good breakfast and nice and clean rooms

We stayed for a short ski break. Hotel is very cosy, good breakfast, close to the lifts.

Ever since the Sochi olympics every time we come to Rosa Khutor we choose Mercure for our family thanks to great location, attentive staff, clean and comfortable rooms, convenient ski storage, and kids just love the pool.

The hotel is very clean and comfortable. The bureaucracy is very heavy. If you ask for an extra service it takes to fill forms, pay in advance, pay cash in advance, unable to charge the room in the dining room.

Very nice hotel! Very good breakfast after 30 of December. Nice SPA and free play room with personal for kids. Very helpful stuff! Location was great. A bit dark in rooms, before 30 of December very small breakfast. Small children room.

everything was exellent. very good service and nice staf

My mother and I enjoyed our short break a lot. Hotel located in picturesque Roza Khutor, rooms are extremely clean, great choice for breakfast (open buffet with a chef making eggs / omelets), Russian, European and English cuisine (even hash browns!), fantastic spa facilities - hamam and heated pool (free of charge). We had tiny issue with bathroom set up - had to remind 4 times to get toothbrushes but finally got it. Staff trying its best to be helpful and welcoming. I would definitely come back and recommend this hotel. Katya & Natalya