Mercure Rosa Khutor

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Mercure Rosa Khutor 4 stars

Customer review rating (ALL Rating) 4.5/5 1,070 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Indoor heated pool

  • Free ski storage

  • Kids club

  • Accommodation with small to mid-sized dogs.

  • Fitness center

Hotel location

Mercure Rosa Khutor

4, LAVANDA EMBANKMENT, ESTOSADOK VILLAGE,, KRASNAYA POLYANA, ADLER DISTR
354392 SOCHI
Russia

Telephone +7 862 243-13-80

Fax +7 862 243-13-85

Contact email

  • BUS:  105 ROSA KHUTOR

  • By plane

    SOCHI ADLER At 46.8km / 29.08 miles - Shuttle paying

  • By train

    ADLER At 50km / 31.07 miles

  • By train

    ADLER RAILWAY At 46.8km / 29.08 miles

GPS:43.671812, 40.292951

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BARSKY STOL

The cozy Barskii Stol restaurant is an ideal place to recharge your batteries and enjoy a choice of dishes from Russian, Ukrainian and Mediterranean cuisine. Try the local delicacies served on our terrace from 11am until 11pm every day.

Our accommodation(s)

Elegant, single, Standard Rooms with amazing views of the mountains and valleys, with everything you need for a comfortable stay. Spacious Suites decorated in warm colors with taste and great attention to detail. The combination of flawless taste, simplicity and splendor will turn your dreams of the perfect holiday into a reality.

Our guest reviews

Our guest reviews for
Mercure Rosa Khutor

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,070 reviews

TripAdvisor Rating  4.5/5  1,011 reviews

Well located

Customer review rating 4.0/5

Alexey S. Solo - Confirmed reviews ALL

The overall stay is comparable with that in the Mercure hotel in Three Valleys in 2014. However, the food there was better.

Location, breakfast, most of the perosnel

Customer review rating 4.0/5

Ivan Families - Confirmed reviews ALL

We are visiting same place for the second time, overall almost great experience except for for few things 1. Elevator to the ski locker was broken for the last 2 days, not so comfy walking down with ski boots and not so 4 star experience. Puzzling that it takes that much time to fix elevator. 2. Requested for an extended check out until 15, gave us only extra hour which didn't seem right IMHO 3. Asked twice to for the clerk at the reception to check the validity of ski pass for the last day of my stay, was reassured that it worked. However didn't turned out that way and I realized that only at the point when my card was declined at the entry at ski lift, bit disappointing.

Customer review rating 4.5/5

V. Friends - Confirmed reviews ALL

Everything up to the high standard

All good except of room quality of room

Customer review rating 3.0/5

Ilya Friends - Confirmed reviews ALL

Sewage odor in the bathroom, had to move to another room after one day

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Perfect

Уважаемая Ольга! Спасибо за ваши оценки нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова.Благодарим за комментарии. Данная информация позволит нам улучшить качество обслуживания гостей в дальнейшем. Приносим искренние извинения за причинённые неудобства. Ваши подробные комментарии переданы руководителю технической службы. Надеемся увидеть вас снова. С уважением, Заместитель руководителя службы приёма и размещения Алянина Елена

Prefect stay

Customer review rating 5.0/5

Gleb M. Families - Confirmed reviews ALL

Nice location, perfect service, nice staff, exquisite restaurant, comfort rooms

Dear Gleb, Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest; your feedback is very important to us. Thank you again for your response, and sincerely looking forward to welcoming you again in our hotel. Best regards, Deputy Front Office Manager Alyanina Elena

Well located, amazing service and great hospitality

Customer review rating 5.0/5

Yana K. Friends - Confirmed reviews ALL

Everything was served in the best way. Thanks for providing the best conditions.

Dear Yana, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deputy Front Office Manager Elena Alyanina

Good place to stay in Rosa

TripAdvisor rating 4.0/5

Alexander V TripAdvisor review

Good place to stay in Rosa. Close to the ski lifts and main restaraunts in the vallley. I liked the room, it was clean, spacious. The door in the bathroom was quite loud and annoying though. The cleaning was once delayed and I had to call the houskeeping, but anyway generally it was good. Good breakfast, nice ski-room with the elevator access. Very nice pool and spa area. It is for sure one of the best options in Rosa. I liked it more than Radisson (better value for money and SPA), rooms are better than in golden tulip and Park Inn

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest. Your feedback is very important to us. Thank you again for your response, and sincerely looking forward to welcoming you again in our hotel. Best regards, Deputy Front Office Manager Alyanina Elena

Very well located, friendly personnel, cozy atmosphere.

Customer review rating 4.5/5

Olga Families - Confirmed reviews ALL

It's not the first time we were here. It was very nice to return to this lovely hotel. We like the location - it is perfect. The personnel is friendly and helpful. Hope to come back again.

Dear Olga, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. Especially from our most valued guests. We appreciate your loyalty and positive approach and wish to see you again in Mercure Rosa Khutor! Best regards, Kirill Kondratev, Front Office Manager

Customer review rating 3.0/5

Anastasia P. Couples - Confirmed reviews ALL

To be honest, you should definitely renovate this hotel, the room was awful, the only good thing in the hotel was the service, unfortunately I wouldn’t repeat this experience because of the age of the furniture in our room at least

Dear Anastasia, thanks a lot for your feedback about your recent stay with Mercure Rosa Khutor. It is a pleasure to know that you managed to mention the service in our hotel. We know the cons of our hotel so we are very much concentrated on the lever of guest relation. The hotel is not new but we are trying to do our best to make our guest feel most welcome. We have already started to renew some furniture and equipment, so I am sure you won't be disappointed if you come back to Mercure Rosa Khutor for your summer vacation. Best wishes, Kirill, Front Office Manager.

Fantastic holidays with Mercure

TripAdvisor rating 5.0/5

AllaZir Friends getaway - TripAdvisor review

We have been promoted to lux room ude to birthday of one f friends. Fantastic location, close to bus station and good restaurants. Breakfast are various and very delicious: everybody can find what you wish. It was so nice to warm up in sauna in the evening. Swimming pool was not so big but enough for swimming. Luckily we got a late check-out. Maybe need to provide the secoond pillow as only one is not enough high. Defintely will back to Mercure next time.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest; your feedback is very important to us. Thank you again for your response, and sincerely looking forward to welcoming you again in our hotel. Best regards, Deputy front office manager Elena Alyanina

3 nights of vacations

TripAdvisor rating 5.0/5

J704ISnatalias TripAdvisor review

Very good service, exellent breakfasts. Dinner was tasty, but not with big choice of meal.Very comfortable time of breakfast and dinner.Unfortunately, during our stay the pool was closed.We were glad to meet very kind and helpful staff.

Hello there and thanks a lot for choosing Mercure Rosa Khutor. It's a pleasure to know that you loved your stay and took your time to share your experience. We closed our wellness center from 8/11 to 12/11 due to the annual maintenance works and informed all our guests timely through all reservation channels. I an sorry for the inconveniences. We are all looking forward to welcoming you back in Mercure Rosa Khutor. Best regards, Kirill, Front Office Manager

Very welcoming

Customer review rating 5.0/5

Matvey300 Friends - Confirmed reviews ALL

Great location for visiting best Rosa Khutor attractions and eateries. Very welcoming reception. Well maintained hardware. Great breakfast.

Dear Matvey, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will definitely share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Kirill, Front Office Manager

Great service, location, a lot of facilities

Customer review rating 5.0/5

Maria Solo - Confirmed reviews ALL

Nice hotel, great rooms and awesome service. Really liked the swimming pool there, even it was kind of crowded in the evening. And a coffee machine in the hotel room was just one could wish for!

Dear Maria, It's good to know that you loved your stay in Mercure Rosa Khutor. Nothing makes us so much happy as a happy guest. Hope to see you again with us. Stay safe. Regards, Kirill, Front Office Manager

Not so bad

Customer review rating 3.0/5

Roman Couples - Confirmed reviews ALL

"clean my room" worked super bad. did not change towels and shower accessories. Blockage in the sink. No vertical opening of windows, which is important in case of mountain-dolly wind.

Добрый день! Спасибо, что вы поделились с нами вашими замечаниями. Информацию по уборке я уже передал руководителю хозяйственной службы. В нашем отеле курить запрещено. Но иногда некоторые гости нарушают этот запрет. Мы стараемся сделать так, чтобы никто из гостей не сталкивался с последствиями курения в номерах. Надеюсь, что вы дадите нам еще один шанс произвести на вас более благоприятное впечатление. С уважением, Кирилл, нач. службы приёма гостей

Nice staff, comfortable room

Customer review rating 5.0/5

Ekaterina Friends - Confirmed reviews ALL

I've got upgrade for my room at my bday. Thanks to the whole team that made my day the best

Екатерина, добрый день! Спасибо, что вы выбрали наш Mercure Rosa Khutor. Очень приятно узнать, что ваш отдых прошел хорошо. Обязательно возвращайтесь к нам еще! С уважением, Кирилл, нач. службы приёма гостей.

Cozy place to stay with family and relax in winter

TripAdvisor rating 5.0/5

liaket Families - TripAdvisor review

Hotel is located in the heart of Rosa Khutor near to main ropeways to the mountains and on the embankment of river what makes it good both for skiing and walking during evenings. Comfortable and clean rooms, cozy lobby. Special words about restaurant: very good choice for breakfast and very delicious and interesting ,weals for dinner and lunch. Very friendly stuff. As I was with two kids it was a great to have big swimming pool the same roof.

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service and staff. I will let my colleagues know your positive opinion. They will be very motivated. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 929 853 13 30 Email: H8470-FO@accor.com

Good location, decent hotel, terrible bed!

TripAdvisor rating 3.0/5

Saltman347 Friends getaway - TripAdvisor review

Hotel is in good location, at the center of Rosa Khutor. The staff had very poor English and it was hard to communicate..The breakfast was decent, not great and not amazing.The worst part was the beds.., the mattress was probably the worst I have ever experienced at a hotel, super soft and made me wake up with back pain every morning!

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 929 853 13 30 Email: H8470-FO@accor.com

Excellent place for vacation

TripAdvisor rating 5.0/5

alex261087 Families - TripAdvisor review

Mercure Rosa Khutor is located in incredible place !Hotel and Rosa Khutor personal are very friendly and always happy to help you .Quality of services and rooms are very good !it was a big pleasure to stay in Mercure Rosa Khutor and plan to come back again .

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest; your feedback is very important to us. Thank you again for your response, and sincerely looking forward to welcoming you again in our hotel. Best regards, Hotel Manager, Burdina Valeria

Winter Sochi - love at first trip

TripAdvisor rating 5.0/5

SulzenkoVS Families - TripAdvisor review

Excellent hotel. Fully met our expectations. Everything is provided for guests.Early booking saved enough money. It is worth noting a good kitchen. But if You're a foodie, then do not worry, next to be the RED FOX.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nicolas Torio

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