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Mercure Rosa Khutor 4 stars

Customer review rating 4.6/5 5,080 reviews

ALLSAFE approved hotel

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Mercure Rosa Khutor
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+ 26 Services

Hotel extras

  • Indoor heated pool

  • Free ski storage

  • Kids club

  • Free WIFI throughout the hotel

  • Fitness center

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SOCHI ADLERPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Hammam
  • Ski hire facilitiesPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Rosa Khutor

4, LAVANDA EMBANKMENT
ESTOSADOK VILLAGE,
KRASNAYA POLYANA, ADLER DISTR
354392 sochi
russian federation

Tel: +78622431380

Fax: (+7)862/2431385

Check-in from 15h00

Check out up to 12h00

  • BUS :  105 ROSA KHUTOR

  • By plane

    SOCHI ADLER At 46.8km / 29.08 miles - Shuttle paying

  • By train

    ADLER At 50km / 31.07 miles

  • By train

    ADLER RAILWAY At 46.8km / 29.08 miles

GPS :43.671812, 40.292951

Our accommodation(s)

Elegant, single, Standard Rooms with amazing views of the mountains and valleys, with everything you need for a comfortable stay. Spacious Suites decorated in warm colors with taste and great attention to detail. The combination of flawless taste, simplicity and splendor will turn your dreams of the perfect holiday into a reality.

Standard Non Smoking Room with 1 Double bed

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege Non Smoking Room with 1 double bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege River View Room with 2 Single Beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: River side *

* Subject to availability

Standard Non Smoking Suite with 1 double bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 48 m² / 517 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

BARSKY STOL

Type of cuisine: Regional

The cozy Barskii Stol restaurant is an ideal place to recharge your batteries and enjoy a choice of dishes from Russian, Ukrainian and Mediterranean cuisine. Try the local delicacies served on our terrace from 11am until 11pm every day.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Our 24-hour bar offers guests cocktails, draft beer and light snacks. We also have an exclusive selection of Grands Vins Mercure wines

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 120 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Mercure Rosa Khutor

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,080 reviews

tripadvisor

TripAdvisor Rating 4.5/5

978 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located, amazing service and great hospitality

Customer review rating 5.0/5

Yana K. Friends - 04/04/2021 Confirmed reviews ALL

Everything was served in the best way. Thanks for providing the best conditions.

Dear Yana, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deputy Front Office Manager Elena Alyanina

Good place to stay in Rosa

TripAdvisor rating 4.0/5

Alexander V 10/02/2021 TripAdvisor review

Good place to stay in Rosa. Close to the ski lifts and main restaraunts in the vallley. I liked the room, it was clean, spacious. The door in the bathroom was quite loud and annoying though. The cleaning was once delayed and I had to call the houskeeping, but anyway generally it was good. Good breakfast, nice ski-room with the elevator access. Very nice pool and spa area. It is for sure one of the best options in Rosa. I liked it more than Radisson (better value for money and SPA), rooms are better than in golden tulip and Park Inn

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest. Your feedback is very important to us. Thank you again for your response, and sincerely looking forward to welcoming you again in our hotel. Best regards, Deputy Front Office Manager Alyanina Elena

Very well located, friendly personnel, cozy atmosphere.

Customer review rating 4.5/5

Olga Families - 08/02/2021 Confirmed reviews ALL

It's not the first time we were here. It was very nice to return to this lovely hotel. We like the location - it is perfect. The personnel is friendly and helpful. Hope to come back again.

Dear Olga, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. Especially from our most valued guests. We appreciate your loyalty and positive approach and wish to see you again in Mercure Rosa Khutor! Best regards, Kirill Kondratev, Front Office Manager
Customer review rating 3.0/5

Anastasia P. Couples - 03/02/2021 Confirmed reviews ALL

To be honest, you should definitely renovate this hotel, the room was awful, the only good thing in the hotel was the service, unfortunately I wouldn’t repeat this experience because of the age of the furniture in our room at least

Dear Anastasia, thanks a lot for your feedback about your recent stay with Mercure Rosa Khutor. It is a pleasure to know that you managed to mention the service in our hotel. We know the cons of our hotel so we are very much concentrated on the lever of guest relation. The hotel is not new but we are trying to do our best to make our guest feel most welcome. We have already started to renew some furniture and equipment, so I am sure you won't be disappointed if you come back to Mercure Rosa Khutor for your summer vacation. Best wishes, Kirill, Front Office Manager.

Fantastic holidays with Mercure

TripAdvisor rating 5.0/5

AllaZir Friends getaway - 20/12/2020 TripAdvisor review

We have been promoted to lux room ude to birthday of one f friends. Fantastic location, close to bus station and good restaurants. Breakfast are various and very delicious: everybody can find what you wish. It was so nice to warm up in sauna in the evening. Swimming pool was not so big but enough for swimming. Luckily we got a late check-out. Maybe need to provide the secoond pillow as only one is not enough high. Defintely will back to Mercure next time.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Rosa Khutor. At Mercure, we strive to provide a superior service experience for every guest; your feedback is very important to us. Thank you again for your response, and sincerely looking forward to welcoming you again in our hotel. Best regards, Deputy front office manager Elena Alyanina

3 nights of vacations

TripAdvisor rating 5.0/5

J704ISnatalias 17/11/2020 TripAdvisor review

Very good service, exellent breakfasts. Dinner was tasty, but not with big choice of meal.Very comfortable time of breakfast and dinner.Unfortunately, during our stay the pool was closed.We were glad to meet very kind and helpful staff.

Hello there and thanks a lot for choosing Mercure Rosa Khutor. It's a pleasure to know that you loved your stay and took your time to share your experience. We closed our wellness center from 8/11 to 12/11 due to the annual maintenance works and informed all our guests timely through all reservation channels. I an sorry for the inconveniences. We are all looking forward to welcoming you back in Mercure Rosa Khutor. Best regards, Kirill, Front Office Manager

Very welcoming

Customer review rating 5.0/5

Matvey300 Friends - 10/11/2020 Confirmed reviews ALL

Great location for visiting best Rosa Khutor attractions and eateries. Very welcoming reception. Well maintained hardware. Great breakfast.

Dear Matvey, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will definitely share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Kirill, Front Office Manager

Great service, location, a lot of facilities

Customer review rating 5.0/5

Maria Solo - 01/11/2020 Confirmed reviews ALL

Nice hotel, great rooms and awesome service. Really liked the swimming pool there, even it was kind of crowded in the evening. And a coffee machine in the hotel room was just one could wish for!

Dear Maria, It's good to know that you loved your stay in Mercure Rosa Khutor. Nothing makes us so much happy as a happy guest. Hope to see you again with us. Stay safe. Regards, Kirill, Front Office Manager

Not so bad

Customer review rating 3.0/5

Roman Couples - 15/09/2020 Confirmed reviews ALL

"clean my room" worked super bad. did not change towels and shower accessories. Blockage in the sink. No vertical opening of windows, which is important in case of mountain-dolly wind.

Добрый день! Спасибо, что вы поделились с нами вашими замечаниями. Информацию по уборке я уже передал руководителю хозяйственной службы. В нашем отеле курить запрещено. Но иногда некоторые гости нарушают этот запрет. Мы стараемся сделать так, чтобы никто из гостей не сталкивался с последствиями курения в номерах. Надеюсь, что вы дадите нам еще один шанс произвести на вас более благоприятное впечатление. С уважением, Кирилл, нач. службы приёма гостей

Nice staff, comfortable room

Customer review rating 5.0/5

Ekaterina Friends - 13/09/2020 Confirmed reviews ALL

I've got upgrade for my room at my bday. Thanks to the whole team that made my day the best

Екатерина, добрый день! Спасибо, что вы выбрали наш Mercure Rosa Khutor. Очень приятно узнать, что ваш отдых прошел хорошо. Обязательно возвращайтесь к нам еще! С уважением, Кирилл, нач. службы приёма гостей.

Very friendly staff

Customer review rating 4.0/5

Igor Families - 24/03/2020 Confirmed reviews ALL

Location and services were really good. Also the staff in the hotel was very friendly and reacted promptly on all requests. Some facilities inside rooms and common areas needs refreshment, e.g. inroom carpet, sofa, commons shower in swimming pool. Overall we had quite a good impression from staying at Mercure Rosa Khutor.

Dear Igor, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service and staff. I will let my colleagues know your positive opinion. They will be very motivated. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Great stay

Customer review rating 5.0/5

Tatiana Families - 28/02/2020 Confirmed reviews ALL

A great experience, cozy rooms with everything needed, accurate and generous room service - the stock of water bottles was renewed every day.

Dear Tatiana, We are thrilled that you enjoyed! Thank you for taking the time to review and we hope to see you again soon. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

well located, but low service level

Customer review rating 3.0/5

Ekaterina Families - 26/02/2020 Confirmed reviews ALL

we stayed in this hotel few years ago and were completely satisfied , that is why we took the same hotel this year. we booked hotel in advance and checked all additional charges, which will come during the stay - in written form hotel sent me info about prices for breakfast and proposed to pay it on reception. I was unpleasantly surprised when reception asked me to pay higher price then hotel fix in booking confirmation. second, we had a dinner in the hotel's restaurant and waiter put in receipt additional position, which we didn't order -- that was really bad experience in 4 starts hotel. and finally, room was very small for 4 persons stay, I saw next room on the floor with the same standard, which is much bigger -- would be great if hotel checks reservation and give a room which is appropriate guests. last points is quantity of service in the room -- one day there wasn't cleaning in the room, we pay almost 300 euro per night and was really upset to see room in the evening after come back from ski without cleaning...

Dear Ekaterina, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Good people

Customer review rating 4.0/5

Oren Families - 23/02/2020 Confirmed reviews ALL

We were met with gentle kind hotel workers, mostly in reception, and house keeping. Location is a little too long to walk with Ski boots, and there is not any "shuttle service". Hotel's design is nice and appealing. Breakfast is very un comfortable to find a seat, as many seats are not fit because seat is way too low for the table ~ you may find yourself sitting low and your chin almost touching the table. The staff in Breakfast was tierd and not helpful as rest of the staff in the hotel. Facility for Ski storage was useful. The massage service, swimming pool were friendly and clean.

Dear Oren, We very much appreciate your comments regarding your stay at the Mercure Rosa Khutor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deputy Front Office Manager Alyanina Elena

Cozy place to stay with family and relax in winter

TripAdvisor rating 5.0/5

liaket Family - 27/01/2020 TripAdvisor review

Hotel is located in the heart of Rosa Khutor near to main ropeways to the mountains and on the embankment of river what makes it good both for skiing and walking during evenings. Comfortable and clean rooms, cozy lobby. Special words about restaurant: very good choice for breakfast and very delicious and interesting ,weals for dinner and lunch. Very friendly stuff. As I was with two kids it was a great to have big swimming pool the same roof.

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service and staff. I will let my colleagues know your positive opinion. They will be very motivated. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 929 853 13 30 Email: H8470-FO@accor.com

Nice hotel

Customer review rating 3.0/5

Hod Couples - 25/01/2020 Confirmed reviews ALL

The hotel is in a good location and ther arr Nice rooms and nice staff, but not enough food for people with gluten alergy and the spa is not good, the pool is cold and ther is no jacuzzi plus the sauna is guys and girls separately.

Dear Hod, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We appreciate your comments as they will definitely help us to improve our service. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager

Good stay

Customer review rating 4.0/5

Vadim Families - 23/01/2020 Confirmed reviews ALL

I liked our stay in Mercure Rosa Khutor. Enjoyed using: pool, hamam, restaurant Less successful experiences: room is too small for a family, view was less good as window direction was to the mountain

Dear Vadim, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

Very good stay

Customer review rating 4.5/5

Moti Couples - 21/01/2020 Confirmed reviews ALL

Good location. Good breakfast and nice and clean rooms

Dear Moti, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

A very relaxing stay

Customer review rating 5.0/5

Yana Couples - 21/01/2020 Confirmed reviews ALL

We stayed for a short ski break. Hotel is very cosy, good breakfast, close to the lifts.

Dear Yana, Thank you for taking your time to share you experience regarding your stay in our hotel. We are happy to know that you had a pleasant stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…
Customer review rating 4.0/5

Julia Families - 20/01/2020 Confirmed reviews ALL

Ever since the Sochi olympics every time we come to Rosa Khutor we choose Mercure for our family thanks to great location, attentive staff, clean and comfortable rooms, convenient ski storage, and kids just love the pool.

Dear Yulia, Thank you for your review that will for sure help future travelers. We are delighted to read that you enjoyed your stay with us. Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 … 13 30 Email: H8…

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