Mercure Bali Legian

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Mercure Bali Legian 4 stars

Customer review rating (ALL Rating) 4.4/5 97 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Deluxe Room with Plunge Pool

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Close to restaurants, bars, shopping, and nightlife

  • Treat your kids to all-day Kids' Menu and Kids' Movie at Kids' Corner with MyKids package

  • Ancak Restaurant & Lounge serving international cuisine

Hotel location

Mercure Bali Legian

Jl Legian No 328, Legian Kelod Kuta, Kuta, Bali
80361 BALI
Indonesia

Telephone +62 361 9386100

Fax +62 361 9386200

Contact email

  • By plane

    NGURAH RAI At 4km / 2 miles

GPS:-8.708029, 115.171947

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ANCAK RESTAURANT & LOUNGE

Located at Lobby level. Leading to the outdoor pool & famous Bali street shopping experience. Our chef proudly provides all-day dining. Chill out with a cold beer & lounge by the pool.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Bali Legian

100% genuine reviews from our guests

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ALL Rating  4.4/5  97 reviews

TripAdvisor Rating  4.0/5  2,134 reviews

Close to shops

TripAdvisor rating 5.0/5

hopam TripAdvisor review

Easy to walk to shops Circle K across the road , laundry across the road Was happy where we stayed had 2 pools we had plunge pool so we were happy with and could swim anytime of the night and morning as we had a massive wall around us kept the noise in

Great experience

Customer review rating 5.0/5

Meghan F. Solo - Confirmed reviews ALL

Pleasant and accommodating

Dear Ms. Meghan F., We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.0/5

Mr F. E. J. Business - Confirmed reviews ALL

Good stay. I have stayed at Mercure Legian several times and it's always been good. It is one of my go-to hotels in Bali. The room is spacious and clean. The breakfasts are good and the location is good as well. The staff are friendly and welcoming. During this stay however, I think the check-in process can be improved. I arrived in the afternoon and after doing the paperwork and making a payment, I got my room key, however as I walked to my room, the reception called me and told me the room has not been checked so they needed to assign me to a new room. So I gave them my room key back and told them that I had a business appointment so I gave them my luggage and ask the concierge to just put my luggage in my new room, to which they replied yes. I also told the reception there was no need to upgrade my room ( I got upgraded to a room with a balcony due to my Accor status ), since I was only staying for a night anyway and would prefer to just stay in the 1st floor and not go upstairs. I got back late at night, got my new key and they still gave me a room on the 2nd floor and my luggage wasn't there so I called the reception and they said they could not deliver the luggage without me personally being there even though they said they could do it earlier. Despite all of that, everything else was great, just like usual. I look forward to my next stay at Mercure Legian.

Dear Mr. EGA NUGRAHA W., We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. Hence we do apologize for the check in experience which didn't meet your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yanti Front Office Manager

Clean, lovely staff, good location

Customer review rating 4.0/5

Mark Couples - Confirmed reviews ALL

Very pleasant thsnk you

Dear Mr. Mark P., We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yanti Front Office Manager

Well located

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Nice hotel, needs some maintenance. Staying in plunge pool room, the decking was rotten and broken. And the hot water wasn’t very hot. Other than that it was a good hotel.

Great hotel, but need some cleaning

TripAdvisor rating 4.0/5

FRL03 TripAdvisor review

The hotel is located in the heart of Legian. Just few minutes (walking) from the beach. I like the exterior décor of the hotel. Staffs were friendly and helpful. Faced a problem upon checking in (booked a package but the receptionist didn't promptly aware of the rediscover Indonesia package i booked, but not a big deal at all). I stayed in a plunge pool room, unfortunately at night i just realized that the celling was dirty. Breakfast was great (both ala carte and buffet.

Dear FRLO3 Warmest Greeting from Mercure Bali Legian, Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Wayan Wiranti Front Office Manager

Very Good hotel at good location

TripAdvisor rating 4.0/5

farezii2014 Business - TripAdvisor review

The second time for me stay in mercure legian and still i love this hotel...next trip to bali definitely i will stay here again....but i think the internet must be upgraded because its slow when i use it

Dear Farezii2014, warmest greeting from Mercure Bali legian. We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Good Stay

Customer review rating 4.0/5

Maji N. Families - Confirmed reviews ALL

Great friendly staffs, good location & good price

Dear , MR. N.,Mahyatmaji We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Nice room, but far from the lift and lobby

Customer review rating 4.0/5

Dbp Business - Confirmed reviews ALL

I get the room, east of the pool, it's far from the lift and the entrance. Breakfast was great, pool was good, but I am wondering what was the device under the TV with the redlight on?

Dear MR. Dimas B., We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Very bad in services

Customer review rating 0.5/5

Timmy T. Business - Confirmed reviews ALL

Very disappointed, no more Mercure standar services!

Dear, MR. Timmy T., Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Office manager

holiday disaster

TripAdvisor rating 2.0/5

veystomo19 TripAdvisor review

not only the room was barely upgraded, there's also no welcome note, fruit basket . terrible treatment for a platinum status and no health protocol during breakfast time. Pool view rooms are noisy, small . Overall this is one of the most unpleasant mercure hotels around

Dear Veystomo19, Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest Regards I Komang Mudita front Office Manager

Bad family experience

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

I paid for suite room on higher floor for 4 days but they gave us 1st floor deluxe. Because they said the suite is full. The tv was broken for 2 days after 4 times follow up. theres frog s happily swimming in the plunge pool. Breakfast not so good. Bad experience with family. My bad to choose this hotel for family holiday.

Dear Mr. Eriko Stefan Louis Lumuno, Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Office Manager

Worth it

Customer review rating 4.0/5

Danny B. M. P. Families - Confirmed reviews ALL

I got Good Service and worth it... But for GYM facilities make me a bit disappointed... Why Gym not open in the morning ?

Dear MR. Danny Boy Martua P., Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations especially for the GYM and WIFI; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Office Manager

Value for money and good place to stay.

Customer review rating 4.0/5

Edward N. Business - Confirmed reviews ALL

Hotel is OK for business trip and good place to stay.

Dear MR. NAINGGOLAN, EDWARD P , We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Nice & Friendly Stay

Customer review rating 5.0/5

A. Business - Confirmed reviews ALL

As said above, a nice friendly stay. Bulan always there for anything and very kind indeed.

Dear Alfian, We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office manager

The location is strategic, close to everywhere, The hotel is comfortable and clean, The service is fast and very friendly.

Customer review rating 4.5/5

Catherine Business - Confirmed reviews ALL

I went to Bali for business, the plan was to only stay 1 night, because I was comfortable with the room I was staying in, I finally extended it again.

very good location

Customer review rating 3.5/5

Marcel Business - Confirmed reviews ALL

pleasant stay, constantly improved service. Room need maintenance.

Dear MR. I., ARIFIN JIE , Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Office Manager

Noce ambience

Customer review rating 3.0/5

Fauzia Business - Confirmed reviews ALL

I like the warm ambience and the location is very strategic and near to the beach. I like the staff they're really nice. The laundry service is really fast i like that but i lost my socks when i stay here The room is less maintenance i guess? Mixer tap is broke and tissue handle too (almost). The food is awful. I hope you guys can improve the taste of the food, even the basic menu like nasi goreng is not having taste at all. Good luck! ❤️

Dear Mrs. H. Aluisia Prahesti, Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Komang Mudita front Offie Manager

Not perfect, but decent.

TripAdvisor rating 4.0/5

emirhartato TripAdvisor review

Stayed here for 5 nights and I had a nice experience. 1. Check-in process I actually arrived a few hours earlier from the check-in hours but my room was ready, probably because there weren't many guests staying at that time. My ALL benefit was easily recognized and fulfilled. Surprisingly I got complimentary of fresh slice fruits which is perfect for hot weather in Bali. 2. Room I was staying in Room 106, and the room is pretty standard with other Mercure branded hotel. Almost squeaky clean but the glass table already shown wear and tear. Size is decent for solo/couple, however for parents who travels with kids, you might want to consider a bigger room. I was expecting my room to be located in the high floor per my usual preference, but it's not a big deal, turns out the room was decent and close to the pool. Moreover, I don't have to worry about waiting/sharing elevator as Bali is still under Level 3 PPKM for Covid-19 prevention. Other minor issue was: the pillow, I think it needs to be replaced, it's too flat. 3. Restaurant As there weren't enough occupancy, breakfast was a la carte with 3 different of kind: continental, American, and Indonesian with a choice of side dishes. To be fair, I actually prefer a ala carte breakfast especially in the pandemic situation, I'm super hesitant to share buffet with other guests. Taste was decent, restaurant waiter/waitress may asked how's the food, some people may find it awkward, but I think it's a nice personal touch. Food portion is huge, I'm unable to finish most of the time because of my small tummy. I wish there was an option for 1/2 portion, because I personally don't like wasting food. 4. Location I think the location is great. Plenty of shops although most of them are closed due to pandemic (sadly) but there are essentials like mini market, money changer, and 5 minutes to Legian beach. 5. Covid-19 Protocol ALLSAFE branding is not just a name, I think this hotel managed to elevate their hygiene standard really well. Now it's just up to guests whether they want to comply or not (though you should follow, please!)

Dear Emirhartato, We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. and also your feedback about the pillow in your room has been addressed to our Housekeeper for further action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Komang Mudita front Office Manager

Very limited voucher tu be used for Accor Member

TripAdvisor rating 2.0/5

Deny S TripAdvisor review

I stay for one night and want to use my upgrade room and free breakfast voucher. But the receptionist not allowed me to use those voucher at the same time impolitely. I told them that I was stay there 3 months ago but allowed me to apply both of the voucher at the same time. I think there is miscom problem in the hotel frontline management. Very disappointed and very not recommended hotel for Accor member.

Dear Mr. Deny S Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. for the member voucher breakfast and the room upgrade voucher we are so sorry for the inconvenience caused as the term and condition of the membership is only one voucher can be used for each day, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest Regards I Komang Mudita Front Office Manager

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