Mercure Bali Legian 4 stars

Customer review rating 4.5/5 5,956 reviews
Mercure Bali Legian
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+ 21 Services
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Room 1

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Children's age

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Hotel extras

  • Deluxe Room with Plunge Pool

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Close to restaurants, bars, shopping, and nightlife

  • Treat your kids to all-day Kids' Menu and Kids' Movie at Kids' Corner with MyKids package

  • Ancak Restaurant & Lounge serving international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Nyepi/Silent Day/25 March 2020: Please noted that check-in/check-out will not possible on that day. The airport will be closed. Hotels in Bali will operate with limited activities and minimum lighting. Normal activity will resume at 6 am, 26 March 2020.

Hotel location

Mercure Bali Legian

Jl Legian No 328
Legian Kelod Kuta
Kuta, Bali
80361
bali
indonesia

Tel: +623619386100

Fax: (+62)361/9386200

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 4km / 2.49 miles

GPS :-8.708029, 115.171947

Our accommodations

Accessible room

Superior King Bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe King Bed with Balcony

  • Max. number of persons: 3
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin Bed with Balcony

  • Max. number of persons: 3
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Family Room with 1 King Size Bed and Children Bunk Bed

  • Max. number of persons: 4
  • Area: From 40

Deluxe King with Plunge Pool

  • Max. number of persons: 3
  • Area: From 65
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Suite Room with Balcony

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

ANCAK RESTAURANT & LOUNGE

Type of cuisine: International

Located at Lobby level. Leading to the outdoor pool & famous Bali street shopping experience. Our chef proudly provides all-day dining. Chill out with a cold beer & lounge by the pool.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR AND WINE

Photo non contractuelle / Strictly non binding

The Lounge Bar is located near the lobby. Choose from our extensive selection of drinks and light snacks, as you enjoy the view of the garden at our lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOLE BAR & LOUNGE

Photo non contractuelle / Strictly non binding

Ideally located in a serene environment. Perfect for private functions, both internal and external groups are welcome. Our FB team & diverse Chef can tailor a function to your budget & taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 156

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Bali Legian

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,956 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,170 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located

Customer review rating 4.5/5

Brianna Friends - 19/02/2020 Confirmed reviews ALL

All the staff are friendly and was a very well organised and beautiful stay.

Dear Ms. Brianna, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Friendly staff, excellent stay

Customer review rating 4.5/5

Thomas Couples - 19/02/2020 Confirmed reviews ALL

In the week me and my partner were there we experienced amazing hospitality with the friendly staff being very accommodating. The hotel is very modern, with modern facilities. We felt very safe the entire time with security doing an excellent job, especially when they stop traffic so we can cross the street safely. The breakfast buffet was great and had a wide variety of foods. The location is perfect and close to everything, whether its a safe money changer, shops, restaurants or the beach. Will definitely be coming back.

Dear Mr. Thomas, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Well located and nice room

Customer review rating 4.5/5

Liam Couples - 18/02/2020 Confirmed reviews ALL

Our room was beautiful and the location was perfect the only problem was our room was so far away from reception.

Dear Ms. Emily, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Awesome hotel

Customer review rating 4.5/5

Maree B. Couples - 18/02/2020 Confirmed reviews ALL

Beautiful staff, always helpful and smiling.

Dear Mrs. Maree B., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Central location and wonderful staff

Customer review rating 4.5/5

Anonymous Friends - 17/02/2020 Confirmed reviews ALL

Arrived to a very clean room. The staff were very helpful and accommodating. The hotel is located in a great location close to many restaurants.

Dear Ms. Wintana, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Great to be back!

Customer review rating 4.5/5

Ross Families - 17/02/2020 Confirmed reviews ALL

We had a wonderful return visit and were so happy to see that Ms Melisa is still there, she was so helpful welcoming us back and helping us plan our next visit in September. All of your staff and facilities are fantastic we didn't realise just how much we have missed staying with you. Keep up the great work and be assured we will be returning with even more people next time!

Dear Mr. Ross K., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Great staff

Customer review rating 4.5/5

Dylan Couples - 16/02/2020 Confirmed reviews ALL

Extremely friendly staff and all round great hotel

Dear Mr. Dylan, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Great Location friendly staff

Customer review rating 4.5/5

Melissa G. Friends - 15/02/2020 Confirmed reviews ALL

Two night stay on arrival in Bali great location nice restaurants and shopping close by

Dear Mrs. Melissa, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

good position

Customer review rating 4.5/5

Diana H. Couples - 15/02/2020 Confirmed reviews ALL

very friendly staff and good service

Dear Mrs. h., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. We deeply apologize for inconvenience caused by the old linen and rat in the dining room. Related Head of Department have been following up these cases. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Loved our stay

Customer review rating 4.5/5

Tina M. Friends - 15/02/2020 Confirmed reviews ALL

Wow! I am so happy we stayed at Mercure Bali Legian. Checking in, the staff were friendly and very fast, which is what you want after a long flight. We were shown our room which was on the bottom floor with a private pool. The room was spacious, clean and the bed as comfortable. We enjoyed drinks by both pools for happy hour, the top pool had a DJ. We dined daily for Breakfast, a few lunches and dinners, plenty of variety, everything that we had was fresh and delicious. The hotel offers competitive priced transportation which we used a couple of times when our pre arranged transportation did not arrive. We enjoyed a fabulous couples massage which was very relaxing. Lots of business right at the front, laundry, money exchange, ATM, mini mart restaurants, shopping, bars and the beach is at the end if the street. We definitely will be back.

Dear Mrs. Tina, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Downtown Legian

Customer review rating 4.5/5

Andrew Couples - 14/02/2020 Confirmed reviews ALL

We had a relaxing stay in Legian, the hotel is about 200m from the beach and right amongst the hustle and bustle of Legian. Clean and tidy, friendly staff and the lower pool was a great place to relax and cool off.

Dear Mrs. Catherine, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Great

Customer review rating 4.5/5

Jade Families - 14/02/2020 Confirmed reviews ALL

Perfect holiday spot. Excellent staff and facilities.

Dear Mr. Jade, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Great resort centrally located

Customer review rating 4.5/5

Richard Families - 14/02/2020 Confirmed reviews ALL

We had the most amazing stay from the outstanding service and the friendliest helpful staff. They made my husband Richards 50th a night to remember. The food was outstanding and you could never fault their service. Our room was brilliant too with our own pool and private retreat.

Dear Mr. W., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

value for money and great breakfast

Customer review rating 4.5/5

Kerrie Families - 13/02/2020 Confirmed reviews ALL

we stayed their for a birthday party and were very impressed with the service offered to us. all the staff were very friendly and helpful with anything we required

Dear Mrs. W., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Loved the location, central to everything

Customer review rating 4.5/5

Delayna P. Friends - 13/02/2020 Confirmed reviews ALL

Loved coming back from our day of activities for a relaxing dip in the pool and a lovely clean room, thank you

Dear Mrs. Delayna, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Beautiful hotel and staff

Customer review rating 4.5/5

Laura Couples - 12/02/2020 Confirmed reviews ALL

Staff were super lovely and helpful wherever possible. The Hotel itself was beautiful, very pleasant to stay in. Well located if you're looking to stay central, walking distance from parts of Seminyak and Kuta or a very short taxi ride. Felt safe and secure with all the security around checking cars and monitoring who comes in and out while still being friendly.

Dear Ms. Laura, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Let down

Customer review rating 4.5/5

Megan Friends - 12/02/2020 Confirmed reviews ALL

The hotel was clean and beautiful, the facilities were well kept and majority of the staff were nice. But many times my friends were almost scammed into paying for things twice. And were run after when trying to leave the upstairs pool because they “hadn’t payed yet”. I felt that we were targeted because we were a bunch of young girls, lucky for us though 2 girls had experience in Bali before and stood there ground when falsely accused of not paying. We also found that when one of us proved we had payed, they then jumped to another person instantly in out group to try and get money off them next. In the end it felt that they saw us as juvenile kids who they could try and scam, and we stopped buying drinks at the hotel all together to avoid more “mistakes”.

Dear Ms. Megan, Warmest Greeting from Mercure Bali Legian Thank you for taking time to pass on your feedback on your recent visit with us. I am disappointed to see the rating you have given following your recent visit to our hotel. As a team, we always strive our best to provide a genuine and outstanding service. We do apologize for inconvenience caused by the way our staff treat you and your friends. Our Food and Beverage Manager will re-brief his staff for the way they deliver the information to the guest. We deeply apologize for inconvenience caused. We wish to see you again in the future and you will reconsider us for your future stay. Feel free to drop an email to gr… and I will be very happy to assist your booking personally. Sincerely, Melisa Guest Experience Manager gr…

It was okay

Customer review rating 4.5/5

Paul Couples - 12/02/2020 Confirmed reviews ALL

Bed made me and my partner ache all holiday "we are only 25" We got rudely told off for having cans of coke around the pool that werent purchased from the hotel. We werent allowed to drink anything in the pool. Got kicked out of the pool most nights 20 minutes before closing time. Breakfast was decent. Staff were mostly friendly.

Dear Mr. Paul, Warmest Greeting from Mercure Bali Legian Thank you for taking time to pass on your feedback on your recent visit with us. I am disappointed to see the rating you have given following your recent visit to our hotel. As a team, we always strive our best to provide a genuine and outstanding service. We do apologize for inconvenience caused by the comfort of our bed. This feedback is well delivered to our management for further follow up. For the drink in the pool, we are not allow guest to have the drink in the pool for safety reason. Our Food and Beverage Manager will re-brief his staff for the way they deliver the information to the guest. We deeply apologize for inconvenience caused. We wish to see you again in the future and you will reconsider us for your future stay. Feel free to drop an email to gr… and I will be very happy to assist your booking personally. Sincerely, Melisa Guest Experience Manager gr…

Great staff with a pleasant stay

Customer review rating 4.5/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

The staff are very friendly and helpful.

Dear Ms. Nisita, Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager

Brilliant

Customer review rating 4.5/5

Jenn M. Couples - 11/02/2020 Confirmed reviews ALL

Very pleasing and service perfect

Dear Mrs. M., Thank you for completing our questionnaires. We appreciate the time you have spent on providing the great feedback. We are glad to know that the overall of your stay was wonderful and that the products, services and facilities provided were up to your expectations. Your rewarding comment gives so much happiness and supports for our team to deliver a great service focus to our valuable guests. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali. Best Regards, Melisa Guest Experience Manager
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