Adagio Access Nogent-sur-Marne Aparthotel 0 star

Nice clean room and well equipped with the essentials of kettle, cutlery, cooker etc. All this added up to a pleasant short stay. Pleasant polite staff too.

nice clean room, very polite and helpful staff, even the non english speakers. location was good, with plenty and varied restaurents and shops nearby. nice view out of my rooms window as the hotel is situated right on the river. the only down side was it is right next to a main road so there was traffic noise if you had the window open, however with the window closed it was fine. a main line station was in easy walking distance, a few hundred metres only, so a 30 min ride to Gare du Nord

Satisfactory

I am a frequent traveler and this is one of the most horrible services ever seen in 20+ years of travel!!!! Highly DISrecommend it due to the cynical and disrespectful behavior of the " Directrice de l'etablissement " and her proteges. This aparthotel has very noisy ventilation and in addition, is located on a main avenue where the noise and vibrations of cars are heard 24/7. If you need normal sleep this is not the place to choose. Showers are almost inaccessible due to the tiny hole to access, as one of the two sliding doors is fixed permanently. The hotel is made from cheap materials making the noise propagate even more, and the shower falls in pieces generating safety issues (one can easily be hurt). Other clients had to wait hours locked in the parking before they can access the building and nobody is available at the reception in the evenings or during the weekends, despite this being announced as reception available 24/7. Most of the personnel is eating their food at the main entry hall, very small, most are unlawful (with very small exception), and makes clients feel unwelcome and unwanted. All personnel is foreigners. I made a request for a quiet room but cynically was given a room just under the roof where the ventilator can be heard the most and when I asked to be changed was given a room with a broken lock that could be opened even without a key, which makes one feel insecure. When I raised the issue I was told that "The personnel wanted to please me but that I cannot be allowed to check every single room to find a suitable room for myself, that the room is not noise, as the personnel is unable to hear any noise" which contradicted to the statement that "All quiet rooms are the first to be taken, so no quiet rooms are left and that I will not be reimbursed if I wanted to leave. The fact that the aparthotel could not provide me with a quiet room has not been communicated upon the reservation. I have stayed at several Adagio Aparthotels in Paris, this is by far the worst one.

I offer this stay to my father in law who is from Africa. He was really disappointed and told me he will never use your hotel in the future