Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 815 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
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Mercure Maidstone Great Danes Hotel - Image 3
Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  815 reviews

Customer review rating 2.0/5

James M. Friends - Confirmed reviews ALL

The decor of the hotel needs a total overhaul. Very disappointed with our room for the price we paid for it, it smelt damp, had stained carpet and needed decorating, despite this, the room seemed clean. The drinks and food were expensive but of good quality. On a positive all the staff were amazing, very friendly and attentive.

Thank you for taking the time to share your feedback following your recent stay at Mercure Maidstone Great Danes Hotel. I am sorry to hear that your room did not meet your expectations. Whilst I am pleased that you found the room to be clean, I understand your disappointment regarding the décor, damp smell, and stained carpet. We appreciate that these issues can significantly impact your comfort and overall impression of the hotel, particularly in relation to the price paid. Please be assured that your comments have been shared with the relevant teams for review as we continue to invest in improving our guest experience. I am delighted to hear that you enjoyed the quality of our food and drinks, although I appreciate your comments regarding pricing. Most importantly, thank you for your kind words about our team. It is wonderful to know that our staff were friendly, attentive, and helped make your stay a positive one despite the concerns you encountered. I will ensure your feedback is shared with the team, who will be pleased to receive your recognition. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Maidstone Great Danes Hotel in the future and provide a stay that exceeds your expectations. Kind regards, Nina Djemal Guest Service Manager Mercure Maidstone Great Danes Hotel

Customer review rating 1.0/5

Rhiannon B. Families - Confirmed reviews ALL

Staying for one night, which was more than enough. There was a wedding on in the hotel. The guests were noisy outside (below our windows, which even when closed could hear everything) untill the early hours of the morning. This should have been monitored, and atleast stopped groups congregating outside after a certain time. There was a very strong smell of weed coming into the main bar/food area from guests openly smoking it outside. The door banging and shouting in the corridors into the early hours could have also been managed. We were a large group staying for a near by event the next day, and no one got any decent sleep. One of the rooms had only very hot water, so they couldn't shower.

Thank you for taking the time to share your feedback following your stay with us. I am very sorry to learn that your experience was impacted by noise disturbances throughout the night. We understand how important a good night's sleep is, particularly when you were attending an event the following day, and I appreciate how disappointing it must have been for both you and the rest of your group. Please accept my apologies for the disruption caused by guests attending the wedding, including the noise from outside the hotel, door banging, and shouting in the corridors during the early hours. Whilst special events are an important part of our business, we expect all guests to be considerate of others, and your comments regarding the management of noise and guest behaviour have been shared with the relevant teams for review. I am also concerned to read your comments regarding the smell of cannabis in the bar and dining area. This is certainly not the environment we aim to provide for our guests, and I have shared your feedback with our management team so that appropriate measures can be reinforced. In addition, I am sorry to hear that one of the rooms experienced an issue with the water temperature, preventing guests from showering comfortably. This is not the standard we strive to maintain, and I have passed this information to our maintenance team for investigation. Thank you once again for bringing these matters to our attention. Guest feedback is invaluable in helping us improve our services, and I regret that we did not provide the restful and enjoyable stay you expected. Kind regards, Nina Djemal Guest Service Manager Mercure Maidstone Great Danes Hotel

Customer review rating 0.5/5

Anup P. Friends - Confirmed reviews ALL

Rooms and bathrooms are old, corridoor carpets are ripped and worn away. Bathroom has mould marks everywhere.

Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to learn that the condition of your room and the hotel corridors did not meet your expectations. We understand how important it is for our guests to stay in a well-maintained and comfortable environment, and I regret that this was not your experience. I was particularly concerned to read your comments regarding the condition of the bathroom and the presence of mould. Please accept my sincere apologies, as this falls below the standards we strive to deliver. I have shared your feedback with our Housekeeping and Maintenance teams so that the areas highlighted can be thoroughly investigated and addressed. I am also sorry to hear that you found the bedroom and corridor carpets to be worn and damaged. We appreciate you bringing this to our attention, and your comments have been passed to our management team as part of our ongoing programme of improvements throughout the hotel. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Maidstone Great Danes Hotel in the future and provide you with a much-improved experience. Kind regards, Nina Djemal Guest Service Manager Mercure Maidstone Great Danes Hotel

Customer review rating 4.5/5

Paul S. Couples - Confirmed reviews ALL

Good

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.0/5

Anthony T. Friends - Confirmed reviews ALL

Outdated rooms. Keycards not working properly. Didn’t even check status of membership.

Dear Anthony T., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 661 reviews 9.4/10 Location
  • 1,804 reviews 4.9/10 Room
  • 1,947 reviews 8.3/10 Service
  • 21 reviews 8.2/10 WiFi
  • 897 reviews 4.9/10 Comfort
  • 791 reviews 9.1/10 Breakfast
  • 759 reviews 4.7/10 Amenities
  • 696 reviews 4.2/10 Cleanliness

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