Access and parking good. Reception welcoming and helpful. Lake view room very comfortable and clean. Tea and coffee well stocked. Staff all friendly and helpful. Breakfast excellent. Spacious grounds.

We spent the bank holiday weekend at the hotel. The indoor swimming pool facilities and the wellness amenities are outstanding. Breakfast was rich and diverse! The location of the hotel is perfect for a short trip to the surrounding villages and towns and the hotel grounds are well maintained even in this dry weather. The only thing that I would highlight is the fact that our soap and shampoo was not replenished in the room (we found things empty), two plugs were not working, and in other hotels of the chain (here and abroad) we were able to extend our late check-out for free.

The room was nice and clean not sure if it’s worth paying extra for a privilege room not much different to the standard rooms you got robes and slippers but the slippers where missing anyway the room did have a few burn marks on the carpet and could do with being updated but was clean The rooms at this hotel are always very hot and only a little fan in the room which doesn’t really cool the room down much

Our special anniversary was made extra special by friendly and welcoming staff - in particular Lisa. Breakfast was also excellent, as always.

Tired and dated. I was given a very noisy room.

Hotel location good. The room was okay but the quality of food in the restaurant was poor. Starter under cooked with soft batter. Caesar Salad swamped in dressing. We had the meal deal but were charged extra for chicken with the Caesar Salad when the menu price for the two items was the same as the other main dishes.

I just am over 2 knee surgeries in the last 11 weeks … up 2 flight stories Friday night dates room 3000 childrren and myself cudnt stand the smell and ended up doing down to ask member of staff to see if bormal at 1.30 am the bite before my brothers wedding so we wee moved as he cudnt deny the awful smell moved to room 1000 shattered all day after brekkie and even before elegy wedding we up and down like yo yos dues to key boy opening room 1000 no phone no other me so wasn’t that!! Staff up to help with master card yet again!! Knees were so sore as it is 4 flights of steep stairs!! Came from wedding after 1am 2 nd nite with young kids man re scanned our cards just to be sure got top of them dreaded stairs to doors not opening yet again left kids outside room as they shattered and myself !! Back down and the kids man came with master card and as he witnessed my keys down joy work yet again so went on to bed and was told to get keys again in am :( if u watch back videos u will see I made at least 6/7 trips back after climbing those stairs !! As for that room 3000 someone is not right sewage r maybe something dead near hope it’s sorted as it was cleaned again I saw them spritzing a spray around the room thtay will just camroflage the problem our family had 5-6 rooms booked for duration Anita D.

I am a **Platinum member of ALL – Accor Live Limitless**, and I booked and paid for this room using a combination of points and cash. Unfortunately, my experience at this hotel was extremely disappointing, particularly considering the level of service I normally expect from Accor hotels. At check-in, I was assisted by a lady named Claire, and the experience was very poor from the beginning: 1. **Incorrect payment handling:** I was initially charged the full room tariff, despite having a written reservation clearly confirming that the booking was made using points and cash. Claire was unwilling to accept the reservation details and insisted on charging the full rate. 2. **Room already occupied:** I was then given a room key for a room that was already occupied. When I opened the door, there were other guests staying in the room. This was extremely uncomfortable and concerning from a security and privacy perspective. 3. **Key card problem:** I was subsequently moved to another room, but the new key cards did not work. On my third visit to the reception desk, I asked another member of staff to assist me, and she finally provided me with a functioning key card for the correct room. The hotel itself was also in **poor condition and not particularly clean**. The breakfast was disappointing compared with my experiences at other ALL – Accor hotels in other countries. I also asked reception for **written evidence confirming that my vehicle parking was free**, but this was not provided. Overall, this was a very poor experience. The combination of poor service, the serious room-allocation error, the problems with the payment arrangement, the defective key cards, and the general condition of the hotel made my stay extremely disappointing. **I would not stay at this hotel again.** The experience has also made me seriously reconsider using ALL – Accor hotels in England in the future. I strongly recommend that the relevant Accor/brand management team **carry out an audit of this property**, particularly regarding reception procedures, room allocation, cleanliness, maintenance, and the overall guest experience. I hope this feedback is taken seriously and helps you identify the areas that require immediate improvement.

The room was small not very well appointed ( no hairdryer. Smallest of desks tucked into the corner and one small bedside table taken up by phone - no room for anything else) could do with a refurb to bring up to modern day standard ( bathroom very small, overhead shower head only, cheap finish overall). Although bed was comfortortable and clean. Very nice breakfast.

Great staff -Room Very Basic - no mini Fridge which was a shame as needed a mini fridge to put medical items/ to keep cool the milk and grapes we had purchased. But other than that yes Spotless Clean Fantastic /Shower hot and powerful just what we need when travelling. Comfy bed very clean Awesome

Pleasant room, good food. However, problems with room keys not working were very frustrating.

We needed an accessible room for an overnight stay while travelling. We had our doubts about this hotel having read the reviews but we were pleasantly surprised. Although tired and dated we found it clean. There are steps from reception to lift if you go through the main entrance but there is a second accessible entrance round the corner. The car park is large, no shortage of space, and free once you complete check in by entering your vehicle details on the screen. Staff we interacted with were very helpful. There was a shortage of sockets in the room, (probably due to the age of the building), but there were enough and an extension cord was provided for my husband’s Cpap machine. Cannot speak for the spa, pool, etc as we didn’t use them. We passed through the bar en route to our room and it seemed to be clean and well staffed. We didn’t stay for breakfast but we are passing the same way next week so have booked another night’s stay and included breakfast this time. I suspect if you look for things to complain about you will find something but we got exactly what we wanted, a comfortable room for the night with an accessible bathroom, (also clean but dated).

Food was very good, beds were comfortable but overall decor in poor repair with carpets in the room corridors badly in need of a shampoo. We booked 2 rooms, our friends room had no working to and despite being reported twice was not fixed by the time we left.

Convenient location close to the Eurotunmel with ample parking. Rooms were tired, smelly and in drastic need of an update. They were however, clean. All the staff extremely pleasant and helpful and the food in the restaurant was great. Would stay there again but only for the odd night.

Ok

Did the job. Pleasant staff. Not posh, but ok and a good location

Like a number of people have said in reviews, the hotel is a bit tired. I believe there newer rooms, but being a family, we were put out the back in the 'Suites'. These were nice big rooms, separated from others so noise less of an issue (above the Conference rooms) but then not ones that have been renovated recently. The staff were lovely, we ate at the restaurant/bar both nights and the food was good. The kids enjoyed the pool, although again, this is in need of renovation as well. We only live 45-60mins away so just a long weekend away for us, so unlikely to return any time soon but would stay again.

We were visiting the area for the weekend and wanted a hotel with a pool. When we arrived we were swiftly checked in and went up to our room. The view out of the window was beautiful. Room was spacious and nice and clean. The pool was great, I usually can’t stay in the pool long as they tend to be too cold but this was great. We decided to stay at the hotel and have dinner rather then venture back into town and it did not disappoint. We had a 2 course meal and it was delicious. Staff were really friendly and courteous. I would definitely stay here again

Stayed for 2 nights for a family wedding. Shocked at the state of the room and communal areas. Looks like neither had been updated / maintained in years. Used the swimming pool and really shocked by the state of the shower area - ceiling covered in black mould, radiator rusty and peeling, tiles broken. Surely all basic maintenance? On the positive side, the staff were excellent and the food in the restaurant was very good. The buffet breakfast was one of the very best I've ever had - great choice & well presented.